I will never hire this company to clean my home again…read more To summarize: - Poor management/ownership - Lacking basic ability to accurately schedule and commit to work - Remarkably untrained staff - Very poor cleaning results - Staffing and hiring issues - No supplies - Bad communication; Can't set basic expectations The trouble started when I was working with the owner, Octavia, to schedule a deep clean for my home. She was always unavailable or "without service" (but able to text?). A couple of times she said she would call me, but didn't. It took a long time just to have an initial conversation with her. Admittedly, the scheduling got a little complicated because I went on vacation for a week, but she knew our exact day of return and we agreed to get something scheduled for the week I returned. She knew about it 2 weeks in advance. Once I returned home, I let her know immediately. Suddenly that week wasn't available, so she promised something the following week. No problem. The week goes by, I hear nothing, so I follow up. First she says we can schedule something "this week" (it's Friday?) then immediately says "next week" is all booked and we'd have to do something the following week; so that's now 2 weeks past the initial week we planned for. I tell her okay. I'm flexible, I just want a date on the calendar that I can make plans around. Seems reasonable, right? Next week rolls around, still no word from Octavia or when I can expect her team to come out. I check in and she promises I'm on for next week, but won't say when. I have to push her repeatedly to commit to an actual day in which her staff will show up to her house, so she just stops responding to me. Finally I just tell her that I'm going to have to move on and work with someone else who actually has capacity to do the job. Suddenly she's very available again and responding rapidly promising me that they can have someone come and clean the following Monday (the third week after my return). I agree and we get it scheduled. Boy I wish I hadn't... Monday rolls around and two young women show up at my door with nothing by a bottle of water each in their hand. My house is 5500 square feet. I was initially told she'd send a crew of three, but whatever - maybe they are super efficient. I'm trying to be optimistic. The young women walk in and the first thing they say is "where are your supplies?" They literally came with nothing. Not a rag, a mop, a broom, or any cleaner. It was expected that I would supply EVERYTHING. Now, I've used cleaning services quite a bit in my life. I've had to supply the odd garbage bag, or maybe some specific cleaner I wanted used on a particular surface. Heck, I've even had to supply a vacuum because it was too much for the cleaner to carry. ...but literally EVERYTHING? This is a first for me. What kind of cleaning company doesn't have any cleaning supplies? Again, I'm trying to be flexible and optimistic. I gather all of the supplies in my house - gloves, cleaners, rags, paper towels, buckets, etc and let the cleaners get to work. About an hour in, I hear a crash. They broke a glass bottle full of cleaner. Not a huge deal. I get them a dust pan to clean it up with. I then see they are using paper towels on every single surface. They needed 4 rolls and did not use the rags I offered to them, which is horribly wasteful. One of the most shocking things I saw was one of the cleaners vacuuming the floor on her hands and knees. I said "hey, you know that vacuum has a long attachment so you can stand while you do that, right?" She never even thought to ask for it. I ran and got it for her. Now I know something is really wrong. These cleaners are completely untrained. After another hour, they tell me they are done with my basement and upstairs and started working on my main floor. Now, that was a HUGE area. Probably close to 3000 sq/ft and they are done with a deep clean within two hours? Obviously, I'm skeptical. I head upstairs to see the job that they did. Horrible. just absolutely horrible. I have a double vanity in my main bathroom. They cleaned one sink and left the other one completely untouched. They didn't lay a finger on the toilet. They didn't dust any of the surfaces. The shower door had streak marks everywhere, as did all of the chrome finishes. The floors still had visible grime on them that was easily removed, but wasn't. The rest of the rooms were similar. All they had done was vacuum the floors and, oddly, cleaned only very specific things. At that point, it was obvious it wasn't going to work out, so I sent the cleaners home before they finished. Now, I don't blame them. They were young and inexperienced. This falls completely on the management who sent two young people with no experience and no supplies to clean a huge house they'd never been in before. Obviously this company is not well equipped to handle the services they claim to provide. I will never be using them again.

I've always had a great experience. They do a great job, are very helpful and communicative. I'll…read morecontinue to use Two Blue Helpers.

Just got rid of this terrible company. Almost $400 to clean my furnace. The guy was on the phone…read morethe whole time he was here. I had to wait to hire someone else right away because I am on a fixed income and needed oil. When the new company came 2months later the furnace was black inside and not running properly. Owner refused to reimburse any amount of money. Stay away!!!!

My wife and I switched to Britt and Graff over a year ago and are very happy with the service. They…read moreare conscientious and competent, all our deliveries this winter have been with plenty of time to spare. And the service calls are equally well done.

The business did great! Thank you. It was nice and clean…read moreSmelled nice. Left the place like new. It was a move out

Was incredibley helpful for my apartment move-out. She cleaned everything I didn't know how to…read moreclean, and fast. My landlord and I were both happy. I hope to hire her for my new home soon."

More than excellent chimney cleaning at a reasonable price, Devon is knowledgeable and Honest…read more Also, very clean and did not leave any dirt. He communicated clearly that I Don't have a $15,000 problem in my fireplace chimney, and I Don't have a $5,000 problem with my oil burner flue, which is what Hudson Valley Chimney claimed! I was cautious about a big ticket rip-off, and did not engage that company to do the Unnecessary repairs. I am so glad I got an honest second opinion from Jimminy Peak! Thank you, Devon. I appreciate you. You are welcome at my house. I'll call you again. Honesty is the Best Policy! Helpful?

Not thorough for the price $300 Creosote left in the stove box…read moreJotul stove has double walls on the inside that can be removed to examine or remove any creosote buildup This was not done

Rapid reply. Tech (Jeremiah?) knowledgeable and flexible. As far as value, expected results but at…read morea premium price.

They came within a few hours. Very affordable, no hidden fees. Matthew was very professional and…read morefriendly. Would hire again.

We've been using Country Comforts for our house upstate for two or three years now, and we're…read morereally happy with them. They offer a lot of services, but we've only used them for house cleaning. They're very dependable, and do a thorough job. Floors are beautifully clean, bathroom and kitchen spotless, all the little finger prints and smudges we leave on appliances disappear. They've been very flexible with our scheduling as well. We've asked on short notice to have the house cleaned when we were having guests up for the weekend, and they've accommodated our schedule. We once had what could have been a very serious issue with our furnace, and the cleaning woman turned the furnace off, called me right away, and then continued to clean even though the house was at about 105 degrees. When I rushed up there to meet with our energy company, she was still there, windows open, cleaning away. Highly recommend!

Country Comforts has taken care of the cleaning of our home upstate for over 2 years. We are very…read morehappy with them. They are absolutely reliable, responsive, respectful and accommodating. We've given them a lot of curve balls in terms of schedule, but they always seem to be able to work something out. It's nice to have such constant and good cleaning.

Silvy, aided by her son, does an amazing job! Her regular cleaning was better than the deep…read morecleaning I got from another service. She mopped the kitchen floor *3* times, cleaned inside the fridge (unexpected!), wiped down all the cabinet exteriors and washed the range hood filters (ditto). The bathrooms were sparkling clean too, and she folded the hand towels and tissues just like in a fine hotel.

We had an excellent experience with Silvy Cleaning! Communication was super easy when setting up…read moreour cleaning day and going over our expectations. Work was so well done and thorough, we are very happy with the results! We are definitely going to setup another cleaning service asap. I'd highly recommend Silvy cleaning to anyone looking!

The Hot Water Solutions staff just installed a Mitsubishi Heat Pump system for us. The service was…read moreexemplary; the sales rep was responsible and competent, and the install techs professional, clean, and thorough. They handled all the rebate paperwork as well. A five star recommendation.

We used HWS as part of a kitchen remodeling project. Our contractor asked us to use them. To put it…read morebluntly, working with HWS was the worst part of the project. Not only did HWS staff damage appliances and countertops, they created rework for other service providers. And, the owner wasn't nice about it. At all. Customers are afraid to talk to him. I haven't even gotten to the poor plumbing and electric provisioning. Our kitchen lights were inexplicably connected to our outdoor lights by HWS. When asked how to fix this, I was blown off.