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    Britt & Graff Oil

    3.0 (14 reviews)
    Closed 8:00 am - 4:00 pm

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    Propane

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    4 months ago

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    4 months ago

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    5 months ago

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    6 months ago

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    9 months ago

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    3 years ago

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    5 years ago

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    5 years ago

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    11 years ago

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    5 years ago

    Quoted me a price; showed up with improper equipment and couldn't do the job!! Charged me anyway. Rude and unprofessional.

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    6 years ago

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    9 years ago

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    4 years ago

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    10 years ago

    Always deliver when the say they will at a competitive price. Been a client for many years.

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    Paraco Gas

    Paraco Gas

    1.4
    (60 reviews)

    I did what I could about my dispute with Paraco. Three things - made a formal complaint to the…read morelocal BBB -1- ; made a formal complaint to NYS' consumer prot'n board -2- ; left my review on Yelp -3- . Happy to say as a result I got an almost immediate response from Paraco who sent an updated bill removing the fee, leaving a balance of zero. So I am satisfied with the result. I think in a more ideal world situations like this could be resolved more directly but at least this was easily resolved and I hope the next time somebody has a problem such as this that my experience will be helpful.

    I called to cancel my account, due to my selling my home. Paraco refused to come get the tank. It…read moreis their policy to wait for new owner to decide if they want their service. Then they doubled down and forced me to fill the tank before locking it, so no one could use it till new buyer decided if they wanted it. After almost 8 months the house sold. Somewhere in the shuffle no one asked the buyer what they wanted. Now Paraco will not remove the tank (I paid for the gas not the buyer). I can't get anyone to confirm with the buyer what their plan is. Paraco refuses to go get tank without buyers consent. So I'm out the money and I guess the buyer gets a free tank of gas. If they had just removed the tank in May like I asked this would have been resolved. Great job Paraco..(sarcasm) Your support staff is not very supportive. Look at ALL your negative reviews. Maybe it's time to fix your issues. You got too big.

    Suburban Propane

    Suburban Propane

    1.9
    (12 reviews)

    I had a question about my pricing and anticipated a call from the Kingston office. I found the…read morestaff extremely professional and courteous. I was told my account would be adjusted based on the amount of propane my home consumes. I have been using Suburban propane for four years and I am extremely satisfied with the care I was given especially being on a fixed income! Thank you Suburban.

    Company is an absolute disgrace, the homeowner. (3 kids under 4) previous the homeowner had a…read morediscussion with their receptionist's to make themselves known when entering the property. They were assured, they would do that. Fast forward, the company showed up, locked the tank, and did not announce themselves, they could have easily rectified the issue and paid the 80 dollars. Instead this company never made anyone of the property aware they were locking the tank or they were behind, they locked the tank and put it on a contractors SUV which sat in the driveway. Contractor didn't see the notice until the next day while driving home, when the contractor alerted the homeowners about the debacle, the homeowners called. The homeowner asked them reconsider the reconnection fee for the lapse in communication, they said no, and would not give a definitive date for them to come disconnect the tank. The homeowner is changing providers for the lapse in communication, and the unprofessionalism by staff. Consumers should not invest in a company such as this, they don't communicate, they trespass on property, and then hold you hostage for an amount of money that is easily paid for. Consumer beware. If zero stars was possible I would have given zero stars.

    Britt & Graff Oil - hvac - Updated June 2026

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