While Aksarben Village (Memory Care) may look clean and well-maintained, the care and workplace…read moreculture inside are deeply disappointing. I came in as agency staff (CNA), ready to work and treat residents with the respect they deserve, but instead of being welcomed, I was targeted. One particular med aide went out of her way to provoke me throughout my shift, nitpicking and creating issues where there were none. She eventually ran to the DON with a completely false accusation about my attitude, even though I followed every instruction she gave and made sure residents were well cared for. Her behavior was unprofessional, unwarranted, and ultimately reflected more on her than on me. Before I left, I still toileted the residents who needed care because at the end of the day, they are the reason I show up. I also spoke with my agency and another CNA, and both confirmed I wasn't the first person this had happened to. What got to me wasn't the workload--it was being disrespected for doing my job right. That kind of energy says a lot about the toxic culture there, and unfortunately, it's the residents who suffer most, like being left in soiled clothing for hours and completely ignored. There are a few kind and hardworking staff members there, but the lack of teamwork, compassion, and accountability overshadows the good. Families deserve to know that a nice building means nothing without safe, respectful care behind it.

Very clean facility. Management cares about their staff and residents...I would trust them with my…read morefamily members

Do not trust these people with a loved one; the disorganization, incompetency and lack of safety is…read moreoutstanding. Their medication management is dangerous. Their CNA staff are unfit. Their maintenance team are negligent. They're unable to maintain a consistent food staff and the quality is awful. Weekend management is non existent. Management cannot keep consistent staff and their leadership team are classic all talk, no action. My mother died in deplorable conditions at this facility. Please, avoid the heartbreak and do not allow a loved one to live at this facility.

From the owner: We're redefining the Assisted Living experience…read more Our Resident First philosophy is the foundation for the Bailey Pointe Assisted Living at Miracle Hills experience. We're dedicated to providing exceptional care, with individualized care plans tailored to every need and robust social programs that provide an active, fulfilling lifestyle. Spacious, private apartments come in the form of multiple pet-friendly floorplans. Some feature in-unit kitchenettes in addition to housekeeping and linen services. Each unit is equipped with safety-equipped bathrooms, safety-assist hand railings and on-call nurse care.

Jeanette, Liz and the entire staff at West Dundee, I'll were phenomenal in temporarily filling in…read morefor my regular caregiver who was out on vacation for an extended amount of time. So professional, calm when I received last minute changes that I needed additional care and days for my bedridden sister. When a company tells you, "it's their pleasure to help you", gives added layer of comfort that your loved one is in good hands. I highly recommend this company and this particular location for any caregiver needs you have. You will have instant peace of mind that you are getting the best care!

Never EVER consider this place. It is a living hell. Collette is absolutely the worst manager on…read morethe planet. Never, ever consider this as an option. The worst, illegal, understaffed care There is no way they pass inspections. How are they even open? Scary, sad, and completely abandoned by staff and facilities. Never considered this option. Please don't put your loved ones there.

Best home health agency - they provide skilled nursing, physical and occupational therapy, speech…read moretherapy and aide services.

From the owner: We admit patients 24 hours a day, seven days a week. When our patients are first admitted onto…read moreservice, they receive more visits from nurses and therapists in the first two weeks than is typical of the average home health agency. This extra support in the initial healing process is crucial in assisting the patient to quickly regain their confidence and independence. Education through our disease management programs also distinguishes us. Whether our patients are coping with chronic illness, healing from an injury, or relearning lost skills, they have the resources to help them manage their condition and enjoy quality living at home.