I Love this place!! The Terrace at Chestnut Hill is such a beautiful place inside and out, the…read moregrounds are so lovely. This is a really calm atmosphere, all the staff and caregivers are very friendly. Ever since my Aunt moved in, she is never alone unless she wants to be. She settled in quickly. I like the friendly environment, the nurses and administrative staff is very good with her. It is great to see her now engaging in activities to keep her active and doing things she likes. She loves the entertainment. The staff and caregivers are so great with her and are able to get her to take her medicine everyday. She loves the meals and loves being able to sit and eat with friends. Her room is very nice and because we were able to bring some of her own furniture, it feels like her old apartment. The Executive Director Lisa McDonough is the best at keeping me updated on her progress or any health concerns. She is the best. I highly recommend The Terrace at Chestnut Hill for anyone who needs assisted living.

So very thankful that I got my aunt out of this place into a wonderful facility. It was nothing but…read moreheadaches from day 4. Some of the staff were wonderful. The Executive Director was horrible and I filed numerous complaints against this facility about neglectful things that were observed (with proof). Overall, when visiting there wasn't much life to the facility or much participation with residents from family members...the last straw was when the makeshift closet fell and they blamed my aunt and her dementia. They bagged up her items and left them that way for over a week...check on your loved ones if you decide to place them here. Not at all what I expected...Several management and facility name changes in a short period of time says alot. This has to be the worst facility under Bridge Senior Living...

Based on my experience, prospective residents should carefully evaluate whether the services…read moreprovided justify the substantial cost. In many respects, I believe one could achieve a higher level of individualized care by staying in a hotel, hiring private nursing assistance for activities of daily living, and arranging services independently. While the facility presents itself very well from a marketing and sales perspective, I found the actual resident experience to be disappointing. The food quality was consistently below expectations, staff responsiveness was often lacking, and meaningful medical support appeared limited. On numerous occasions, I observed staff members who seemed more engaged with their personal cell phones than with resident needs. One incident in particular left a lasting impression. I witnessed a resident collapse and attempted to assist. I was instructed not to intervene until emergency medical personnel arrived. Fortunately, the resident recovered, but I was troubled by what I perceived as a lack of urgency, compassion, and clinical preparedness among some members of the staff. The activity program also fell short of expectations. Many activities appeared simplistic and offered little intellectual stimulation. There were occasional musical performances that were enjoyable and well received, but these were the exception rather than the rule. I also found the administrative culture difficult and, at times, unwelcoming. Residents who do not readily fit into the established social environment may find themselves feeling isolated rather than included. My overall impression was that financial considerations often seemed to take precedence over resident satisfaction and quality of life. Prospective residents and families should understand that this is not a hospital or a comprehensive healthcare facility. Those requiring significant medical oversight may find that the level of support available does not meet their expectations. Given the fees charged, I expected a substantially higher standard of service, engagement, and responsiveness. The physical plant is attractive and well maintained. Unfortunately, in my view, the quality of care, administrative responsiveness, and resident support did not match the appearance of the facility. For an organization that charges premium rates, the value received was, in my experience, difficult to justify.

Yesterday I ordered a bouquet of flowers from a top florist in Chestnut Hill, Philadelphia, to be…read moresent to a close friend of 75 years who is currently at Atria. She and I were horrified to learn that the flowers would not be placed in her private room (a room for which she pays a hefty fee) but that they would be LOCKED in an office. That office is currently closed, and the person in charge will not be in during the weekend. What on earth possesssed you to make such a ridiculous decision??? If this is typical of Atria, I wonder about the organization as a whole. Do you make peremptory decisions like this on other matters???

I never leave a negative review, but this time I have to. Its been a week and my 95 year old aunt…read morecan't hear her phone or doesn't know how to answer , we call the front desk, they could care less. Sometimes I can't even get someone to answer the phone at the desk. My aunts place is disgusting,

Friendly staff always willing to go out of their way to help. The residence are engaged and attend…read moreall the programs.

Beautiful facility, wonderful staff, seems to be very well managed with plenty of caring helpread more

From the owner: Enjoy the best of award-winning independent and supportive senior living and memory care at Atria…read moreLafayette Hill in Philadelphia, Pennsylvania. Delight in daily chef-prepared meals and an array of amenities. Spacious senior apartment floor plans include studio, one- and two-bedroom apartments - some with balconies - and housekeeping. Discreet support from our friendly staff is available 24/7. Engage Life® events provide you with opportunities to socialize with friends. Enjoy our bistro, pub, movie theater or fitness center. Close by, stroll through Wissahickon Valley Park or Rolling Hill Park. Take an afternoon to visit the Elmwood Park Zoo. Dine at Sorrento's Italian Restaurant, Knishes and Dishes or Ye Olde Ale House. Schedule a tour now.

I am very concerned about the quality of care and management at Germantown Home. During my time…read morethere I observed chronic understaffing, residents left in soiled linens for extended periods, and recurring sanitation issues including evidence of pests in resident areas. There have also been frequent scheduling and payroll errors and a workplace culture described to me by multiple staff as retaliatory and hostile, which I believe is affecting resident care. I recommend families verify current inspection reports, ask about staffing levels and infection‑control procedures, and contact the Pennsylvania Dept. of Health or the Long‑Term Care Ombudsman before considering placement.

My mom has been a resident for over a year. She is doing better than she was at home. My only…read moreconcern is her mobility. She isn't allowed to walk much because her condition has affected her balance. Her doctor has requested that she has PT and OT and this has been done but her desire to walk has been restricted to only PT. The staff notifies me of any changes in her condition. They only missed one time, when there was a covid outbreak on her floor. I was called about another issue and it came up in the conversation and I was shocked because I wasn't called about the covid outbreak on her floor (she had tested positive). The staff is really good with Mom and take good care of her.

oh my goodness!! great care!! was there for rehab a couple…read moreof times, kindness and great care is their byword!! rehab staff were pleasant and helpful! food was good and hot! laundry was quick ! nursing staff attentive and noticed any problem!!. activities were frequent. 5 star treatment by aides!! Mass on Sunday for Catholics and family if they choose. rosary each morning. also exercise class on closed tv daily. staff checked frequently.

My grandmother was a resident at Little Flower a while ago and her care was phenomenal. The…read morefacility is clean and welcoming and the staff was amazing. When my grandmother passed, several nurses and aides attended her funeral. We visited my grandmother daily and we knew even when we were not there, shew as getting the best care. The staff was always so nice and so eager to assist us with any request we had. My grandmother was happy and in a very safe and caring place. God bless!

Excellent care for our mother who is in a wheelchair and needs a fair bit of help. They do…read moreeverything she needs without extra charges for everything. They do those jobs well. They keep us thoroughly informed. The staff are conscientious and do a great job.

My mother lived in the memory care unit from September to November, 2022. The Hearth management was…read moreextremely professional and skilled. The care team was outstanding. They treated the residents with gentleness and respect. The care team are well-trained and committed to doing their jobs. At other places, the care team are on their cell phones and ignore the residents. My mother moved to The Hearth from Sunrise at Haverford and The Hearth provided much more attentive care, more engaging activities, and much higher-quality food. It is clean and in good repair. Overall, they cared for my mom very well even though she passed away just a few months after moving in. I'm glad I moved her even for the brief time. She received excellent care at the Hearth.

With time to spare, I took a drive through Westminister Cemetery in Bala Cynwyd. I came across a…read moremonument for Hayes Mechanics Home. My mother lived there (Hayes Manor) for many years. My mother had many ailments (both physical and mental). Finding a suitable placement was difficult and our initial attempts were not pleasant. When my mother moved into Hayes things changed. Her health improved, she met new friends, and after a few weeks she informed us that our daily visits, while nice, weren't necessary. The one thing that my mother loved the most about Hayes was the staff. They treated my mother with the greatest of care and respect. From the Administrator, to the cafeteria staff, to the guard who kept her safe, Hayes was exceptional! It has been over twenty years since my mother passed away, and discovering that monument brought back great memories.

The facility is a very large building with several other apartments, it's handicap accessible and…read morehas beautiful grounds. When you walk into the large foyer there are many directions to go. The building has a great staircase and hardwood floors. Dr. Dash and friends were there to serve our seniors and have a little fun. Often many seniors that are in facilities go without visitors or a kind word outside of the staff that they see every day. Our small group tries to make a difference by visiting seniors offer them a warm home cooked meal, some gifts, games and a little one on one time with a different smiling face. Based on our interactions today for approximately four hours the staff is top notch. The staff here appears to really care about their patients they know each by their name and there seems to be warm and genuine exchanges between them. During that time there the staff were also very helpful to us and willing to work in anyway to help serve our seniors to ensure that they have a great time. Thanks Hayes House staff!!

I am a card-carrying member of "The Panini Generation". We're like the "Sandwich Generation" only…read morewith a lot more heat and crushing pressure. As my mother's dementia progressed, it became clear that her needs were overwhelming what my father could provide and we'd need to find a different solution. One of the things we liked about Symphony Square was that they would allow my parents to live together in an assisted living apartment and have my mom "day trip" to the dementia unit. That never really worked out for a lot of reasons, some of which were in the difficulty my father had in separating from my mom, and some of which had to do with the facility's actual ability to keep my mom in the unit. She demanded to leave, and if she could not be persuaded, they had to let her leave. Licensing like this, we have learned, is more important than it's presented. This is a "personal care home with special services" and as such, if any resident wants to leave they can. No matter what their mental state. The best the staff can do is distract and persuade. So, when my mother decided to walk out and go "home" (where she grew up) on a cold Sunday night, even though they accepted responsibility for her while my Dad went out, in the end she walked out of the place undetected. Five hours later the Philadelphia police found her unharmed in a very bad section of SW Philly. Residents can also not have things like a 'geri chair' (big rolling easy chair) or rails on their bed to keep them from falling out because their licensing does not permit 'restraint'. As a result, my mother went to the ER five separate times from October - November because she fell out of her bed. Rolling easy chairs (but not wheelchairs) and bed rails are considered restraints. Ok. Here's what I'd say. Everyone who worked at Symphony Square was very nice and accommodating. The place is high-end hotel beautiful. The assisted living area was fine, with activities and decent restaurant style dining. They are very passive, in that nobody will take the initiative and actually pro-actively do something, you have to ask for them to do anything. ASSISTED LIVING is FINE. We DO NOT RECOMMEND the "MEMORY CARE/DEMENTIA" unit. Structurally, the design is very poor. Hallways lead to exit doors. Exit doors have windows either out to the garden or to the main activity area. Dementia patients are naturally drawn to activity, and they want to go where things are going on. That they can't is very upsetting to them. A good design has exit doors along the side of the hallway, and the hallway ending without an exit. Circular units are great, because the resident can safely wander but not find a way out. The carpet pattern is busy (should be a single shade, lighter, with dark boarders at the bottom of the wall) which makes it challenging for them to walk. Alzheimers and Dementia patients have visual issues and need different cues to navigate. Also they generally can't "watch" TV and prefer sound and music. The unit is small with 12 beds and up to 4 'day trippers'. They post activities each day but whether they actually happened seemed to be up to the staff if they wanted to or not. Many times the patients were parked in front of the TV and the staff went to text on their phones and talk to each other. There seems to be little training and oversight of the staff on a day to day basis, and there is getting to be some significant turnover. The staff mean well, but they clearly aren't given any kind of direction or incentive to do things with these residents, and so they don't. The breaking point for us was finding our mother completely naked in her room, no clothes anywhere nearby, incoherent and cold. Nobody could tell us how she got that way, and management just kept insisting their staff would never do that. Except they did. Please look elsewhere for Dementia or Alzheimer's Care. Understand that design matters a great deal for these vulnerable residents and good oversight of staff even more. This place is not what you need. For Assisted Living, it's great.

Symphony Sq has friendly, knowledgeable and caring staff. Amazing food in a beautiful dinning room,…read morefantastic activities programs, skilled home care, therapy, and hospice. There are several physicians who have privileges there and if you need to go to a specialist, they provide transportation. The building is very secure, parking garage is private and their several receptionists are responsive. The memory care unit has a wonderful caring staff, very attentive to the residents needs. I have the privilege of visiting Symphony Sq a couple times a week for over several years. It is my pleasure to continue for several more.

Incredible community with exceptional staff! Residents are very happy and engaged. A gem of a…read morebuilding for many reasons- including its smaller size- makes everything so special and individualized. Great place to work AND love!

This place is phenomenal! I have been working here for several years and it feels like my second…read morehome. There is so many opportunities to grow within the company, and other programs to excel as well. I couldn't ask for a better place to work for. The residents are truly happy here without a doubt. "Life is beautiful" as they say in Brandywine and those words couldn't be any more true as I watch the show go on each and every day