Based on my experience, prospective residents should carefully evaluate whether the services provided justify the substantial cost. In many respects, I believe one could achieve a higher level of individualized care by staying in a hotel, hiring private nursing assistance for activities of daily living, and arranging services independently. While the facility presents itself very well from a marketing and sales perspective, I found the actual resident experience to be disappointing. The food quality was consistently below expectations, staff responsiveness was often lacking, and meaningful medical support appeared limited. On numerous occasions, I observed staff members who seemed more engaged with their personal cell phones than with resident needs. One incident in particular left a lasting impression. I witnessed a resident collapse and attempted to assist. I was instructed not to intervene until emergency medical personnel arrived. Fortunately, the resident recovered, but I was troubled by what I perceived as a lack of urgency, compassion, and clinical preparedness among some members of the staff. The activity program also fell short of expectations. Many activities appeared simplistic and offered little intellectual stimulation. There were occasional musical performances that were enjoyable and well received, but these were the exception rather than the rule. I also found the administrative culture difficult and, at times, unwelcoming. Residents who do not readily fit into the established social environment may find themselves feeling isolated rather than included. My overall impression was that financial considerations often seemed to take precedence over resident satisfaction and quality of life. Prospective residents and families should understand that this is not a hospital or a comprehensive healthcare facility. Those requiring significant medical oversight may find that the level of support available does not meet their expectations. Given the fees charged, I expected a substantially higher standard of service, engagement, and responsiveness. The physical plant is attractive and well maintained. Unfortunately, in my view, the quality of care, administrative responsiveness, and resident support did not match the appearance of the facility. For an organization that charges premium rates, the value received was, in my experience, difficult to justify. read more

Yesterday I ordered a bouquet of flowers from a top florist in Chestnut Hill, Philadelphia, to be sent to a close friend of 75 years who is currently at Atria. She and I were horrified to learn that the flowers would not be placed in her private room (a room for which she pays a hefty fee) but that they would be LOCKED in an office. That office is currently closed, and the person in charge will not be in during the weekend. What on earth possesssed you to make such a ridiculous decision??? If this is typical of Atria, I wonder about the organization as a whole. Do you make peremptory decisions like this on other matters??? read more

If there was a negative rating, I would leave it. My father died after spending 18 days here because they did not follow the proper care orders. Lots of false promises (in writing) and no follow through. Before I sent him here I asked all of the right questions and was told of course they could care for him. I had a false sense of hope because I was yes'd to death in person and over email. After writing a very large check before move in, it all went downhill from there. When mistakes were made I was told about the employees personal problems as an excuse for why things were not done - head of nursing care. Yes. This is true. What is worse is that their CEO will not respond to a letter I wrote to him which is consistent with the entire Atria package. There must be a better place. Ignore the nice lobby - do some more research and find the place with the best care around. I could write pages here but I am sure you get the idea. STAY AWAY. read more

This place is really badly run; the HVAC doesn't work; they are often out of food, the menus are high in fat and salt; and it's way overpriced. Although the staff are nice and try they are limited by the parent company. Also getting them to follow up on any requests is a nightmare. The residents are mostly nice, but I say avoid it!! read more

Atria Center City is an assisted living facility that offers both long and short term care . Our good friend stayed there after a long surgery for rehab, & she loved it here ! We visited her several times and all the staff are super friendly and helpful . All the residents seem comfortable and happy. The place is clean and well maintained, with good food and welcoming community events . They answer the phone with "Its a wonderful day at Atria " and they make it so ( : read more

Hello, My mom has been living at the Atria for about 2 years. For the most part, the services they have provided her have been fair. Basic services such as; daily meals, emergency support and cleaning services are well covered. However, a basic service which has been a struggle for the past year, while paying rent of nearly 5k/month, has been hot water. My mom's apartment has not had consistent hot water for nearly 1 year. The Atria has attempted to resolve the issue based on constant pestering from my mom and other supportive relatives, but have failed to provide consistent hot water for nearly 1 year. Hot water is a basic service people paying rent are entitled to, and ample time has been provided to resolve this issue. Thanks. Nate read more

My somewhat demented (not sure that's the right word, she has memory/cognition loss) mom moved into Center City about 5 years ago. We had to sort of kidnap her from her isolated house in NC, and it took her a couple of years to realize that she was at Atria longterm. But right away, she recognized that she was in a good place with very caring, understanding, and responsible staff, and plenty of people around to socialize with, which she didn't have living on her own. She's made a number of close friends, and even had a couple of sweet romances. My mom is happier than I have ever known her to be, thanks to this place and its staff, which seems almost across the board exceptional. It's such a relief to know that, on top of my crazy busy life, I don't have to worry about her being well cared for. read more

I'm writing as a health care provider. My patient came in with me today with a rental agreement document from Atria. The salesperson wanted him to sign it without thoroughly reviewing it. Wisely, my client asked for a copy. Buyer beware, as this individual did not realize that additional care was calculated in addition to rent. And the level of care is not determined until the resident moves in (which of course creates a disincentive to move out). Attempting to clarify how the facility staffs its care providers, I called on behalf of my patient, and could not get a straight answer, despite asking in different ways about time frame, how needs are assessed, even giving different scenarios to determine how many hours a week might be billed to the patient. Please review these important issues prior to signing the rental agreement or moving in. read more

Atria Center City is a great assisted living community!!! Although it's undergoing renovations it continues to provide the lifestyle any senior looks forward to engaging in. All the staff truly care about the residents and their families!! I visit quite a bit and everyone I've encountered is sincere!! I come to realize in my many years that no one is perfect, but when many people that are strangers truly make you feel like your family and go above and beyond to accommodate you from transportation, to meals, to nursing needs, I KNOW OUR FAMILY MADE THE RIGHT CHOICE!!! THANK YOU ATRIA CENTER CITY!!! FUTURE RESIDENT read more

update: services continue to decline. now, even bingo is presented to the seniors via the new video machine. soon, perhaps, atria can avoid all human contact between residents and aides. oh, wait, no. not until they get robots to help with bathing and toileting, but then the aides aren't really on-hand to do that much either. they'll acknowledge that you have to go, tell you they'll be right back, and then, 20 minutes later, when your loved one has already soiled themselves, they'll come back to help. DO NOT PAY for any extra services from atria; they will NOT be provided. hire a personal aide for your loved one. you've got a much better chance of getting decent attention for your loved one. and, remember, no matter what the sales pitch and the free cake you get while researching and visiting senior living facility options, NONE of those services will be provided with regularity or reliability or, sometimes, at all. a couple months back, atria told their department directors that if they cut costs in their departments, they would get bonuses. how do you think that played out for the residents? you must understand that once your loved one is ensconced at atria, they figure--and sometimes quite correctly--that they've now got you over a barrel. how easy is it to move an 80-90-year-old-person from one residence to another? it's not like college kids getting a new apartment every year. nope. Atria knows they've likely got you in a bind, so they provide next to nothing and essentially dare you to do something about it. the awful director of whatever is finally gone. she was the pits. the director of dementia wing lies. morale among the residents seems lower than usual. i'm kind of praying to the tree gods for my loved one to die, so he doesn't have to contend with the indifference, and i don't have to witness it. even with a family of advocates, our loved one gets squat. he's not bathed when promised, not changed, etc. in fact, the hygiene for residents is terrible. maybe you can go after atria that way. get the board of health after them for failing to enforce proper hygiene among the residents in the dementia center. i make sure my loved one washes his hands at least once while i'm visiting because i suspect it will be the only time he washes them all day. tending to the demented loved one is a real eye-opener. i have my exit plan and will commit suicide before ever residing in a place like atria. in fact, i suspect you will find the suicide rate increasing among baby boomers as they see the toll senior living facilities take on their loved one and themselves. not wanting to put their own children through it, they will off themselves to prevent it. that's what i plan to do. read more

Buyer beware. Used to be much better but with renovations now happening, staff and residents are being compromised. Plus make sure you get everything in writing - verbal agreements are not honored. Watch closely for your medical records and level of care they promise too. read more

I am giving Atria an excellent review ! When my husband and I were looking for a place for my father-in-law to live after he could no longer be on his own, we didn't look any further than this amazing, beautiful, renovated facility. Brian and Aly were so professional, compassionate, and knowledgeable that we immediately felt the warmth and welcoming atmosphere that would be awaiting my father-in law. Atria offers so many services - gym, re-hab, movie theater, happy hour bar, solarium, all day activities, open hour dining room, laundry, cleaning , and as much care and assistance as your loved one may need. The apartments are also cheerful and sunny! We found the staff to be empathetic and responsive to our questions and needs. It is not easy moving a parent from their home, but I highly recommend the Atria if you are looking for a caring place for your aging parent who needs assisted living. read more

F.F. From Philadelphia was very accurate in her description. Atria used to be much much better. The irony to me was that they are doing all these renovations, including adding a memory care unit, but the basics are missing in general. read more