Service is poor in all areas, Medical, foo and beverage (food quality is sub par, food prep is…read morequestionable and service is poor - if this was a restaurant I would never go back) Communication I non existent, from top local staff to department heads. I feel that once they have you, you cease to exist.

The quality of care at Sunrise has declined significantly in the past few years. There has been no…read moreconsistent local leadership and the care of residents and initiative of the staff have become subpar. There are some caring and hard working staff, but overall there is a lack of teamwork on the part of the staff. Cleanliness has also suffered. In memory care, the residents are placed around a TV for most of the day, with little variety of activity or recognition of the needs of individuals. There is poor communication both from the care managers and from the administration. My mother who was a long time resident had 2 episodes of defensive behavior a couple months ago, after which administration was quick to require additional outside sitters at considerable cost. These incidents were not unusual for dementia patients, according to Sunrise staff and outside consultants. Despite no additional events, Sunrise required mandatory discharge after 30 days notice and significantly increased her care level and expense during her remaining stay. We are fortunate to have found a much better place for Mom to live, where people actually care about the residents and give them the respect and care that they need.

My mother was there for rehab. The PT folks were professional and amazing. I can't say much for OLH…read moreleadership. Evening shift for nurses and CNAs provided less than adequate care. While there she was dropped, left in a chair for unacceptable amounts of time (after telling me she was sitting for sometime an hour in a half I came and sat with her) I got up after 45 minutes and found everyone around the nurse's station on their phones and talking. Director of Nursing would never speak to us though requested on multiple occasions. Social worker was less than helpful. And head of facility avoided us. Not to mention the receptionist was down right rude. The most stressed I have ever experienced was while she was there. It was awful. I would never put anyone I love there again.

If you care for your loved ones do not send them here. The nurse was informed my grandmother had to…read moreuse the restroom before she started her treatment. 40 mins later, the nurse doesn't show back up and I tell my grandmother to ring the bell. The nurse still never showed up! I walk down the hallway to find 4 staff members talking. I inform them of the situation, immediately get attitude. The nurse that shows up, slams around the room and literally slams the door shut! I leave and ask for the supervisor apparently there was no supervisor as convenient as that sounds. I am told to call the main line. Funny thing is the only direct way to talk to anyone of importance is only is your admitting someone!

Great community and pleasant atmosphere with trustworthy people overseeing. This is a solid option…read moreif you're looking for a safe environment for family members to retire. The staff keeps the residents active with new activities, events and lectures each month. It's a bit pricey but you get what you pay for from what I've seen.

We were looking for a assisted living facility for my grandmother and came upon The Barrington…read more Wow, we thought this is wonderful, and the employees seemed happy. This being said my grandmother ended up making this her new home and is as happy as ever. Two thumbs up to the staff here!!

This facility took excellent care of my mom. They welcomed her with signage and treated her with…read moredignity and respect. The lobby is clean and spacious, beautifully appointed. There's a movie room for the residents with puzzles and games as well. The common room held craft programs, musical guests and other activities. My mom's suite had two rooms and a bath, with plenty of closet space. It was comforting to her to be able to furnish her space with her own furnishings and pictures. The staff was extremely accommodating and warm. The nurses were gentle and empathetic. It always difficult when your loved ones decline and eventually pass, but the people here made the transition easier to endure and process. Their dedication and care gave us peace of mind.

well we had to move my dear friend from a nightmare of a place called SUNRISE to Chestnut Grove…read more From the very beginning they were very compassionate about her fears and concerns of being in a strange place. She had dementia and they made sure all het needs were met. She loved the food and the caretakers as well. I could call at an time and they would check on her for me. The entire staff wad wonderful to us. I felt safe for her to be there!! I am so glad we moved her there!!

I reached out to Beth Sholom as I was looking to move my grandmother from a memory care facility in…read moreMidlothian that had been neglecting her. Kathy DeStories responded to my inquiry & I went into detail telling her what happened, what I currently pay per month, and what my budget was. She scheduled me for a tour. When I went into the main location (they have several buildings), the receptionist was not friendly. After signing in/temperature check, I was told where to find Kathy. I went to her office & we talked and talked and talked. Then she showed me the pricing sheet which was way over my budget!!!! Why would you have me drive all this way and then show me something almost $2k over what I'm paying??? Ugh!!! She apologized and then said she forgot that sometimes they have companion rooms...???? Not sure how she forgot, but ok. That price was closer to what I paid, so she took me for a tour in their Parkside building (memory care unit). It wasn't as updated as I expected especially for what they are charging but anyway. We walked around & there was a resident walking around and he popped Kathy's butt a few times. Ummm, if that happened to MY granny, she's gonna hit him with the uppercut. I promise him that. Anyway, we kept walking around and as we did, some parts of the unit wreaked of urine and feces. They need to clean and keep the residents clean/dry. Come on now!! We went back to her office & she gave me all the paperwork. I was shocked that before you complete the normal application, you have to complete a financial one which includes giving them copies of your bank statements and whatnot. They are nosier than Social Services. I don't know many people who can financially afford these places but need them to take care of their family member. No matter what a bank account shows, they still have to pay it. So, I decided to continue looking. I want to make sure she is in a place I can trust to keep her safe and protected as well as clean/dry. I also want her somewhere that doesn't have memory care residents looking like zombies (drugged up) with no kind of fun activities. My search continues...

Worst rehab facility ever. Don't think you'll get attention or someone to respond when you ring…read morethe buzzer. I put my mother there, and I puller her out crying. She needed rehab from hip surgery, and after one day of neglect, I found a transport service to make a jail break to get her out. This place needs to be gutted and re-staffed and re- trained from the ground up!

I'm a resident here, and I can say with no hesitation, that moving to SMW is one of the best…read moredecisions I've ever made. I have and would highly recommend this place to anyone who is looking for a peaceful, caring, and stress free place to live. Some of the reasons for my love of SMW are: 1. It is owned and managed by the Catholic Diocese of Richmond, which gives me a great deal of comfort knowing that they will never take advantage of me in any way, and they truly have MY best interests in mind always. 2. It is open to all, with no restrictions. In fact, many residents are not Catholic and are of many diverse backgrounds. 3. The staff at all levels are incredible. They are super qualified, helpful, and friendly at all times. I've never heard an unfriendly comment from anyone. 4. There are many different activities available and never any pressure to participate or not. Musical concerts of many kinds by outside professionals are a frequent and very pleasant activity. 5. Several different apartment floorplans are available. Mine fits me to a T! 6. Dinners are included in all plans and they provide a great opportunity to mingle with other residents and share some great stories and experiences. A great group of people. Please forgive the verbosity, but I want to convey what a great place this really is. If you're considering a retirement community, without a doubt, this is the place you want to be. I highly recommend it.

St. Mary's Woods is a nonprofit senior living community providing exceptional living and services…read moresince 1988.

I was searching for a memory care facility for a family member & found this place. They did an…read moreassessment & decided on her level of care. I went on a tour with Reuben Canty. He was very nice and patient. I was able to explain her situation & he seemed empathetic. He worked out a deal with me, which I didn't know involved her having a roommate. Although I was concerned about that, I still entertained him and was ready to move forward with the process. It wasn't until I started completing the paperwork that I got turned off. They require that YOU be the guarantor and put YOUR CREDIT on the line for your family member. Even if you're the POA, YOU have to give them your SSN & assume full responsibility. Umm, NO SIR!! I have never had to do that as POA anywhere else. She is responsible for her own debt. I just pay it. I'm not allowing them to put an unnecessary inquiry on my credit. So, I immediately left and went to a different facility that I was looking at for her and signed the lease there. It's bad enough that this facility is outrageous in cost, but to also handle business like this is just too much. On top of that, the room that wanted to offer wreaked of urine and the roommate's family had control of the SHARED closet. I don't want her sharing a closet. Period. And the bathroom was on the roommate's side of the room & it clearly isn't cleaned much due to the strong Stench in the room that fills the room from the hvac system that also blew from that side of the room. It wasn't a good fit for us, but I did enjoy speaking to Reuben.

I wanted to share with the general public the lack of care / support being provided by this…read morefacility. Blaming no care on Covid is just not acceptable. The staff at this assisted living facility could not care less about the residents. They ignore most of them each day and do what ever they can to avoid any level of care - even minimal. The residents are on their own. Please do your own due diligence. If you do, you will realize what we learned too late - that there are other, better, caring facilities who actually treat residents with respect, provide basic care, and actually give the support necessary.

Great location, tons of activities for Seniors, food is delicious and apartments spacious.read more

From the owner: At Sunrise Villa Tuckahoe, we take a holistic approach to senior care, where everything we do has…read moreour residents' specific wants and needs at its core. From support and peace of mind to personalized programming, we focus on your individual wellness and well-being so you can live exactly how you please. For more than 35 years, we've been committed to providing seniors the best possible support, rooted in the latest research and theories of aging.