Pathetic management, mediocre food. Regular rental increases regardless of service!read more

From the owner: When you arrive at The Crossroads at Bon Air, you're welcomed into a warm, inviting community with…read morefriendly faces, meaningful connections, and support that feels like family. Our independent living, assisted living, and memory care community offers comfortable living, thoughtful amenities, and a maintenance-free lifestyle designed to help residents feel at home. Residents and families can feel confident knowing there is a team committed to comfort, connection, and quality of life. This is The Crossroads at Bon Air -- where residents become family.

Great community and pleasant atmosphere with trustworthy people overseeing. This is a solid option…read moreif you're looking for a safe environment for family members to retire. The staff keeps the residents active with new activities, events and lectures each month. It's a bit pricey but you get what you pay for from what I've seen.

We were looking for a assisted living facility for my grandmother and came upon The Barrington…read more Wow, we thought this is wonderful, and the employees seemed happy. This being said my grandmother ended up making this her new home and is as happy as ever. Two thumbs up to the staff here!!

My mother moved in mid-September 2025 and were notified December 4, 2025 that the facility will…read moreclose February 2026. We were not told about any potential sale or that the facility was looking to sell. Within about a month of moving in, the facility attempted to increase her level of care, an additional $500 a month to assist with showering and dressing. At no point was my mother in need of assistance to shower or to dress, and the facility was told. I was told the executive director would be in touch and as of 12/10/2025, I have not been contacted by anyone regarding the supposed need for increase level of care and therefore increase in monthly cost. I don't know what the reason was to try to get more money a month, but surely they knew there was a sale in the works. Very disappointing. Also, disappointing was our discussing prior to move-in how important it was that my mother was able to go on outings/excursions. We were told their bus was not wheelchair accessible, but they were working on it. I found through research that the bus had not been in use since approximately 2022. I was also told, in writing, they were going to suggest my mother participate in at least 50% of the activities offered. Not once has my mother been encouraged to engage in activities. I realize the facility closing may render opinions moot, but maybe it acts as encouragement to do more in depth research on a facility.

I would just like to give five-stars to the caregivers at Mary B's / Bickford, Senior Living, of…read moreSpotsylvania. A special shout out to Olivia and Rene who were there the night my mother passed. Thank you to all the caregivers for treating my mother with dignity and respect, and making her stay as comfortable as can be expected. Regards, Janice, Pascoe and Family Daughter of Wilma "Bugie" Garcia

I love the intimate setting and that ALF is similar to memory care in set up. The staff at the…read moreRichmond location are long termers and very receptive.

4/2/22: My daughter contacted them and went for a tour looking for a memory care facility for our…read morefamily member. The lady that gave the tour promised discounts that she couldn't back up, and her boss went against it. So, we refused to pay the $8000+ monthly fee to move our family member there. Had she known that promises wouldn't be kept, she wouldn't have even wasted her time because their amount is way out of my price range. The set up is cute though. They have a little "town" set up throughout the building for the people who live there to possibly help in jogging their past memories or just make them feel comfortable. The bedrooms are a decent size. My loved one doesn't need much space. They seem to keep the building tidy and organized. I can't speak for much else. We had to keep searching for a facility that could protect my loved one with dementia 24/7 at a more reasonable price.

I went there to visit my uncle and I absolutely love this place. I love the set up and how…read moreorganized and clean it always is. Two lovely helpers named Tay and Deloris did an amazing job with answering any and old my questions. 5/5

6/16/22: I went on a tour here in hopes of moving my grandmother from a different memory care…read morefacility to this one. I explained the entire situation before going & it didn't seem to be a problem. During the tour in memory care, I noticed the strong stench of urine and feces throughout the unit. There were aides on their cellphones, which was an issue I had at the place I wanted to move my grandmother from. I wanted her somewhere where people did their jobs & weren't distracted by their phones while mysterious falls happened and whatnot. So, that Was a turnoff for me. After the tour, I was told by the director that she would be going to do an assessment on my grandmother the next day & would get back to me on next steps. She never got back to me. I heard back from the sales rep & she just said that they can't provide the care my grandmother needed. I found that weird because during my tour, I saw someone half deceased in a bed where she told me they also offered hospice care. If you offer that, there should be nothing you can't do. My grandmother was simply in a wheelchair with dementia. So, I was very annoyed with their lack of transparency and feel that the place I was trying to move her out of sabotaged her ability to leave by telling lies. I wasn't given the chance to dispute anything. I was just told they couldn't take her. That's fine. I probably dodged an even bigger bullet because I was told by staff at her current MC facility that their staff are rough with residents and I don't want my grandmother anywhere where she could be hurt. So, be aware of this if you decide to place your loved one there. Go check the DSS website & check for complaints too.

My mother is a resident here and we have been very pleased. The residents are without a doubt the…read moresweetest group of people you would ever want to meet. I spend many days visiting in the common areas with my newest aunts and uncles, losing track of time most every time I visit. After reading the last review I felt the urge to report the changes I have seen. I do not want my newest family to get a bad wrap. I actually toured the entire facility in November 2022, memory care as well. My mother is just outside that area and I have no complaints with any odors. They have recently just taken a portion of the assisted living rooms for the memory care section. My mother's once long hall is getting shorter. I do know they have some of the sweetest ladies working on that side as well. My mother is older and would love a room closer to the dining hall. They are working on updating a room for her now. Maintenance and housekeeping have added some very diligent workers this year already. There is something new being updated every week. The care staff has improved as well, some fresh faces that really love and want to help these elderly residents. I can't think of anything bad to say about this place. if I have a concern I feel like they address it right away. I also see improvements in every department just since November. I recommend to every family in need of their help to get involved, visit regularly, listen to your loved one and become part of this nice community.