I went to get a ring resized from 9.5 to 7.5. Before they charged me, I asked if I could have the…read moreextra pieces back as it is an heirloom. The lady behind the desk waved me off and said "that is included" when I came back to get the ring, they didn't try to match up the details at all, and refused to give me back the pieces stating "included means that the jewelry shop keeps the pieces" and they were "too small" anyway. To resize a ring from 9.5-7.5, there's almost 1/2 a centimeter taken off. There's plenty to give back. The manager just lied about it instead to keep the metal, which I did not get a credit for. If the sales lady was upfront about taking the extra metal and keeping it, I wouldn't be upset, but due to the fact that she waved me off and made me think my ask was reasonable, then gaslit me after, I lost a part of an important heirloom to my family.

I stopped in at lunch to get 2 watch batteries replaced and repair a tangled bracelet. This was…read morecompleted in less than 20 minutes. This place also has some unique jewlery pieces for sale. Definitely would recommend for repair or to treat yourself!

Dropped in yesterday looking for earrings for my Granddaughter…read more Taylor Cook, Immediately greeted me. What a great experience I had with him. Didn't take long for him to show me a pair of diamond studded earrings that were beautiful and affordable, bought them on the spot. If every salesman is like Taylor at Huntington, this is the place to buy your jewelry.

Great People, really nice selection of diamonds and watches. Beautiful store in a great easy to…read moreaccess location.

Everyone is amazing at Brockhaus! I love the Oris that I bought from David. It's also been a…read morepleasure to work with Ben. Thank you for the recent adjustments to my Rolex bracelet. It fits perfect now!

5/5 - Always a Great Experience at Brockhaus in Norman…read more Every time I've visited Brockhaus, the owner and the sales team have been extremely courteous, kind, and genuinely informative. The customer service is consistently top-notch. I picked up a Tudor FXD from them brand new, and the entire process was smooth and enjoyable. I also sold them a vintage Rolex, and they were very fair with their offer. I combined that with some of my own money to purchase the Tudor, and I couldn't be happier with how everything worked out. The store itself is clean and welcoming. On hot days they even offer cold water, which is a small touch but says a lot about how they treat their customers. Their selection of pre-owned watches is excellent--plenty of great pieces to look through. I haven't spent much time on the jewelry side, but the watch selection alone is worth the visit. Overall, Brockhaus is a solid place to buy or sell watches, and I've always left feeling well taken care of. Highly recommended.

Very dissatisfied customer. Went in and asked if they could do a custom ring out of my wedding…read morebands. Quoted one price with a comfort fit and wanted an extra wide band. Finished product was not comfort fit and when asked if they would make it right I was told not without more money. Ultimately now I have to find another jeweler to fix the problem. If you are going to do custom orders then make sure your staff is knowledgeable so they do not make promises they can't keep.

Dropped it off on Wednesday and was ready by Saturday just like I was told. Even polished and…read morecleaned my ring. Great fit. Nice staff.

My mom went here in hopes of getting her wedding ring sized for the big day! He told her it would…read morebe ready at 4 the same day and told her that it would be a $10 charge for each ring. When we arrived to pick up the Rings. He literally charged us $90!!!!! Keeping in mind the wedding is the very next day....we were forced to pay the outrageous amount with no way to fix this!!! Don't let this happen to you too! Just save yourself the trouble of coming here!!!!

This is probably the worst place to get a clock fixed. My mom took her 30 year old grandfather…read moreclock here over a year ago on the promise that Mr. Kim could fix it. She went there after $200 and 6 months when he told her he had to order parts. 6 months later he hadn't even ordered the parts and refused to give her a refund. He's a cheat and a liar with bad business practices.

I took a ankle bracelet & tennis bracelet to Glen & he did a quick turn around job for me!…read more Timely & Quality work was done! Yes I will use him again !!

Great Service! The owner was very kind and friendly! Most importantly the ring cleaning was great!…read moreWe went in for a ring cleaning and resetting and I got it same day! Good reasonable prices and great attention to detail! (Found a few more loose stones I couldn't see)

I wanted to share about my experiences with your store. I have been bringing in a lot of watches…read morefor battery replacement from a collection my brother-in-law had and has passed away. I have been very impressed with the staff and their attentiveness to my needs. They have been very informative and helpful. I have enjoyed interacting with the staff. High marks to the staff.

I was just there to have a battery placed in my watch, and possibly make a purchase. NOT ONE PERSON…read moreacknowledged that I was there! It was a little busy, but at least being acknowledged would have carried some weight. Say welcome in, we will be with you soon, ANYTHING! I will not be back, nor will I recommend you! I wanted to give a small establishment my business, but I have been treated much better at one of the bigger chain stores, so they will continue to get my business.

I had an expensive Italian chronograph that needed repair. (The watch was my husband's -- a gift…read morefrom Yours Truly.) I took the watch in; it was ready a few hours later. No fuss. No muss.

Found some very cool inexpensive accent jewelry here! Also very fast & professional real…read morejewelry repair is offered here! The owner has really good positive flow energy!