I went to get a ring resized from 9.5 to 7.5. Before they charged me, I asked if I could have the extra pieces back as it is an heirloom. The lady behind the desk waved me off and said "that is included" when I came back to get the ring, they didn't try to match up the details at all, and refused to give me back the pieces stating "included means that the jewelry shop keeps the pieces" and they were "too small" anyway. To resize a ring from 9.5-7.5, there's almost 1/2 a centimeter taken off. There's plenty to give back. The manager just lied about it instead to keep the metal, which I did not get a credit for. If the sales lady was upfront about taking the extra metal and keeping it, I wouldn't be upset, but due to the fact that she waved me off and made me think my ask was reasonable, then gaslit me after, I lost a part of an important heirloom to my family. read more

I stopped in at lunch to get 2 watch batteries replaced and repair a tangled bracelet. This was completed in less than 20 minutes. This place also has some unique jewlery pieces for sale. Definitely would recommend for repair or to treat yourself! read more

I stopped In during lunch to see if they could replace the batteries in my Garmin. After opening it up they replaced the batteries and I was on my way. Service and kindness is what they do best. Their jewelry is beautiful! So sparkly! This is a true full service jewelry store. read more

Nice and friendly! I brought in 5 watches on a Saturday afternoon to have batteries replaced and they were able to complete them while I waited. read more

Brought my Rolex here for sizing and a quote for service. The gentleman was very kind and attentive and had me in and out in less than 5 minutes. Their pricing was also a bit more affordable than competing places nearby which was nice. To boot, their watch guy used to work for Rolex, so winner winner in my book! read more

10/10 I couldn't have had a better experience here with the customer service and repair that was done. I want to preface this by saying I searched all over OKC and Edmond for a place to get my mom's necklace repaired. A stone had fallen out and it's a sentimental piece, so she really wanted to keep it. I was reading reviews of place after place that were not good and it made me worried about where to take it and finding someone I could trust to do a good job. I found jewelsmiths and they had amazing reviews. I decided to give them a chance and took the piece in saying I needed it done before Christmas. I took it in about 9 days ago and they said it would take around a week and they called me exactly a week later saying it was ready. It looked just like it did brand new and the price was also very reasonable. The repair person that they have is incredible and has been doing it for decades. And the customer service is phenomenal, you can tell they truly care about what they do. I cannot recommend them enough! read more

JewelSmiths - Necklace (after repair) - Jewelry Near Me - Oklahoma City, Oklahoma

We walked in to see if they could help restore a silver belt that was being passed down & Larry quickly assisted us. The pricing was great and we felt taken care of. The service was completed earlier than I expected. He even gave my relative & I a complimentary cleaning on our rings while we were checking out. I appreciated this shop & will definitely come back for our jewelry needs. read more

JewelSmiths - Rusted/unpolished silver - Jewelry Near Me - Oklahoma City, Oklahoma

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Great service and up front pricing. Brought in a watch that is over 30 years old and they were able to repair the watch. They were very patient with me and I was also able to purchase a watch band for a watch that is 20 years old, they replaced the battery and it is good to go! read more

Great personal service. Lots of top quality items, some heirloom, some new. Repair and custom work was fabulous!

I went in at 4:45 and did not know they closed at 5:00. They were very polite and put a new battery in my watch while I waited. I will use them again. read more

Wouldnt even trust these snakes with a repair... to call yourself jewelsmiths yet your store lacks any real jewels is quite interesting this is a joke of a store and the jerk "repair" guy couldnt make it in any REAL JEWELRY STORE. Keep selling bulovas stop pretending to be experts in anything else read more

Arthur Gordon was wonderful in helping assess a family ring that we wanted resized. We love their family history (including how his first job was paying the parking meters for his grandfather's customers). Arthur spent time with me over the phone when I was out of state, and when I came to town, he remembered our conversation. He spent time with my family in assessing other inherited pieces and making decisions. He is generous with sharing his time and insight, and patient while we made decisions. They resized the ring in record time, exceeding our expectations. They made us feel welcomed and at ease. I highly recommend if you are looking for a place with history, kindness and expertise! read more

Just had some links removed from my watch. Very quick service. I would highly recommend this place!

We looked for almost a year for the right ring for her. Every store, every thing, at every price. Nothing aligned with what we wanted. When I walked in to see Arthur at JewelSmiths, we knew right away that the visit would be different. He took the time to listen to us and hear what we were looking for. Many jewelers did this, but Art was different. He immediately grabbed a pen and paper and began to capture what we were verbalizing. He was willing to put design work into a product that was made for us, not just slide a book of molds over for us to flip through. Several design ideas later, we arrived at the perfect thing for our needs. Arthur was helpful in advising us around dimensionality, ratios, proportions, stone protection, and so many other factors. We designed, but he made it right and finished it beautifully. We could not be happier with the stunning result. I highly recommend the process to anyone looking for high quality jewelry that is yours, not just something a designer put in the market to compete with everyone else. I was not compensated in any way for this review. read more

I came to JewelSmiths because the stone on my engagement ring was loose. I think the prongs were not set properly even though I've taken it to two different jewelry repair shops before. I'm so thankful that I took it to them because now it is no longer loose and I think the problem is fixed! Plus, the man (Arthur?) who helped me was so nice and told me I could come by for a cleaning if I'm in the area or if the problem comes back for free! Deff come by if you guys need jewelry repairs! read more

Kind of pricey for the small repair I needed, but the people that work there were super friendly and they fixed my jewelry quickly.

I walked in their place about 10 minutes until closing to try to get a link added to my metal watch band. I was ready to leave my watch band with them, but they said hold on a minute & I'll see what I can do. 5 minutes later I had my watch band in hand ready to go, and all for $10. Great customer service. I'd go back in a heartbeat. read more

I took my grandmother's engagement ring (not my engagement ring) here to be restored. I didn't know what to expect, but my goodness was I blown away! Rose Angela and Larry went SO far beyond the call of duty to bring my grandmas ring back to life for me. I felt welcomed and understood when I came in, they talked me through a few different options for helping match the ring to the picture in my head, they respected the boundaries on my budget, and while the proposed turnaround time was already perfectly reasonable, Larry (so cheerfully!) went to extra lengths to make sure the ring was done a little earlier for a special day. In his words, they're there "to make people happy," and they certainly did! I am amazed by the service and the quality, they will definitely get my return business. read more

I was very happy with this place and everything about it. We had an engagement ring custom made and from start to finish it was a perfect ring and experience. First of all we walked in and no one was pushy or trying to sell us something we didn't want. Larry was really knowledgeable about everything we were asking including the metal and stone information. They were really helpful through the stages of making the ring and the end result was exactly what we wanted. I highly recommend this place! read more

Great service! I love the selection also and Arthur was so helpful, knowledgeable and friendly!

I have a nice watch that needed some work and I had a quote of $500 elsewhere. I wanted a second quote. Not only did Art fix it, he did it for $200!! Great service and a great price! read more

I have been completely satisfied with the quality of customer service, professionalism, and expertise that JewelSmiths OKC displays during my past interactions. They have never went outside of a given timeframe during my past repairs and has consistently accommodated my interest in respected purchases. I highly recommend JewelSmith OKC for repairs and custom orders, due to my personal experiences and quality of care. read more