I felt like I was on a conveyor belt. The nail tech was extremely rough. The skin around my toes were raw. My manicure was so rushed that the gel is bubbly and stuck to my skin. The ends of my nail are jagged. While getting my manicure the nail tech kept hitting my toes with her feet that I just had a pedicure done. Would not recommend read more

Was disappointed didn't file my nails the same. Tried to overcharge me 10 over normal price. Will never go back.

I really like this nail spa, but the service my mother received was abhorrent and so this particular review is in reference to her service. My mother is not from the US and she was getting acrylics for the first time ever in her life. I told her that it was $35+ because that is what the price list said. "Cloudy" went to put the gel on and in the interim informed my mother of the 40 something dollar price. My mother told her that it was supposed to be 35$. She would like the 35$ one. Cloudy flared at her, grabbed her hand, and files the nail down almost to the skin. The other technicians later explained that the gel made the price go up. I watched Cloudy throughout the day. She did not interact with anyone. She blatantly ignored people. She looked unpleasant. Granted, I saw her taking Baclofen so she may have been in pain, but don't come to work if you are going to work with people and leave such a sour impression. read more

This was my second visit to AQ due to such outstanding service the first time around, I also received so many compliments on my nails that I had to return. I even had the luxury of sitting with my original technician, Tommy. We carried on like old friends; picking up on a conversation from 2 weeks ago and what I've been up to since. I went in for a fill/color change and my nails are once again looking marvelous. He's been in the nail industry for 15 yrs and takes a lot of pride in his work, HIGHLY RECOMMEND!! read more

A Q Nails & Spa - Dip Color #121. Picture quality isn't best but trust me Tommy's work is amazing!! - Nail Salons Near Me - O'Fallon, Illinois

used to love this place, but now they're tripping about the prices. every time i went it got more expensive each time and they would try the most to charge you more. so read their service menu and know your prices or they WILL charge you more. not me though i'll go somewhere else read more

I am rating 1 star because 0 is not an option. I went in today with an appointment at 12:45 for a fill in with gel polish. I felt very rushed in picking my color, and once I did, I realized once they started painting, it was the wrong color. The technician told me "You picked the color before you sat down" and almost didn't want to get up to get the right color for me. He rushed through my nails, and painted them horribly. It looks like I got a fill two weeks ago.... I also didn't want them this short, and he kept on filing. I did not ask for this shape, nor did he ask what I wanted. I will not be returning to AQ, and I am sad they messed up my senior homecoming nails. Now I have to spend another $30 getting them done somewhere else, and possibly taking the chance of no where being able to get me in the DAY BEFORE homecoming. I do not recommend this place at all. read more

A Q Nails & Spa - Nail Salons Near Me - O'Fallon, Illinois

The positives of this place: So pretty on the inside! Looks very clean. The negatives: Everything else. Today I went to get gel polish, I bet I was in and out of there in 12 minutes max. It was the fastest gel polish I've ever gotten. The male nail tech was so rude, didn't even look at me one time. He acted like I was a bother. Nobody greeted me, nobody told me goodbye. It just felt like such a "get the customer in and then get them out" experience. Maybe I'm old fashioned but I like some customer service.. call me crazy. VERY disappointed. read more

I don't know if there is a rating low enough for me to select...so here goes. I went to AQ in O'Fallon IL for the first time yesterday. The techs that I had were about as friendly as a rattlesnake! Very rushed and dismissive service! I requested a mani and pedi with dip for my hands. After basically being rushed through the pedi, I was directed to a guy to complete my mani. No soaking, no cuticle trim...NOTHING! I couldn't drive the distance to my regular tech so I decided to try them (AQ) since they were close. My nails look bad, and basically I just got polish without any care for my nails. NEVER AGAIN...I WILL ONLY SPEND MY MONEY WHERE I AM APPRECIATED AND RESPECTED! read more

I recommend this place, it is a clean and nice environment. I have been there a few times now and have liked my nails each time. read more

A Q Nails & Spa - White tip done with dip powder-nails by Ruby - Nail Salons Near Me - O'Fallon, Illinois

So went in for eyebrow wax... this was result.. ripped off my skin and other eye have red welt from either too hot or skin peeled off... this is 2 days later. At place they were red and mirror they showed me was so dirty I couldn't tell... they are sooo bad.. run away... I will never wax again read more

A Q Nails & Spa - Nail Salons Near Me - O'Fallon, Illinois

So my sister went to this place and need to get her nails done right. Then the lady who did her nails was named "tracy" she was being disrespectful. Cut way past my sisters cuticles and made her bleed droplets while trying to hide the fact that she cut my sister. Then to make the whole situation worse while she was drilling the nails she cut my sisters knuckle and just said "sorry" as a validation of her mistake. And finally the nail are completely the opposite of what my sister asked for and they are crooked literally all of them. Also Tracy where did u see green in this picture referenced. The brown nails are what she asked for. Don't come to this place especially not Tracy. Go to Zaza's they will do u right . read more

A Q Nails & Spa - Nail Salons Near Me - O'Fallon, Illinois

The place was PACKED. So not only it was loud, but it wasn't necessarily the safest during this pandemic. They didn't encourage customers to wear masks either, even some of the workers didn't wear them. Moreover, the guy that did my nails rushed his work and barely asked about what I wanted for my nails. Getting nails done is typically a relaxing experience but this place just didn't give off that vibe, at all. read more

Worst manicure I've ever received. Two of my nails broke while gel was being removed and I was cut it two places. The manicurist didn't even apologize. She was too busy talking to the manicurist next to her and even got up and left me mid service twice without explanation. read more

This nail salon by far is the best i been too. I have never had an issue at this nail salon. The salon is beautiful and well lit. Very clean. I have been treated with the upmost respect every time i have been there. And Tony is officially my go man when it comes to nails. He is amazing!!!!! Fast with amazing results. read more

A Q Nails & Spa - Powdered nails done by Tony - Nail Salons Near Me - O'Fallon, Illinois

Gel manicure I got exactly one week and one day ago. Loved the salon they have in Collinsville, but was happy to find a closer location in O'Fallon. Gentlemen that did my manicure obviously was in a rush and did not care about the outcome of the manicure. Only let set in UV light for 15 seconds if that on each layer. Yet still they want to charge $45 for this. Very disappointed and can't say I'll be back. read more

A Q Nails & Spa - Nail Salons Near Me - O'Fallon, Illinois

Place takes appointments and then does not honor them. I walked in for an 11 AM appointment and left after sitting there for 30 minutes when they had taken three other walk-in's ahead of their appointments. Do not go to this place! Avoid it! read more

I've been here enough times to where I feel I can give a fair review. Going to AQ has always been hit or miss for me. I have had a few great nail technicians, but I have had more bad experiences than good. It honestly depends on who you get. But after this last time, I think I am done with them. I had a very young girl give me a "manicure". If a manicure consists of getting your cuticles cut and nails painted (gel Polish) for $35, this is your girl. I didn't even get lotion on my hand until she saw me reach for the lotion on my own. By your then she was standing over me ready to collect my money, so why bother? The polish was chipping within the week. I've been to other salons who shake their head at the outrageous fees for the services provided by AQ. I am more than willing to pay more money to have my nails done, but I don't want Keystone nails if I'm paying Budweiser price. read more

My pedicure was awful even after I complained about polish on my toe and cuticles. they tried to fix it but not any better.. won't go back!

My friend and I recently visited this establishment earlier this week as walk-ins. Henry was welcoming, he showed us where to sign-in and offered my friend and I a glass of wine while we waited for our services to start. The place looked modern and clean. The overall setting was lovely. The both of us wanted to have Classic Pedicures which costs $25 each according to their service menu. The two lady's that worked on our feet were nice, but not overtly-friendly they were mostly quiet. But still nice, my friend and I enjoyed our time with them. i) We both had our foot soak. ii) We both had cuticle work done. iii) They exfoliated our legs with a scrub. iv) They gave us hot towels for our legs. v) They moisturized our legs. vi) Then worked on our toe nails. We both had our toe nails painted matte. Mine in black and my friend's in pink. vii) I looked online and it says that a Classic Pedicure included a foot massage, but we didn't receive it. And on the physical menu that I viewed it was whited out so, this location probably stopped serving it. Though they have massage chairs that were nice to sit on. My friend and I also wanted to do Fullset Manicures. Which we both decided to do Dipping. The online site states that it costs $35+. I had my nails done in chrome. The technician that did my nails wasn't very friendly, but more concentrated in getting my nails done which I didn't mind. The technician dipped my nails in black and topped it off with chrome. The technician fulfilled what I had wanted with my nails in terms of shape, but I did state that I wanted it medium length but he already started working on my nails before establishing the length and it was already too late to add any bit of length so, I just stuck with having my natural nails dipped and shaped. I'm happy with how my nails turned out and only wish that for my future visit I'd like to have a conversation with my nail technician on what will be done for my nails before starting on them. The nail technician that worked on my friend's nails was fantastic. He was so so friendly and had an actual conversation with my friend. I even joined them at their station once my nails were done. And the three of us were having a good time, which was the whole point of my friend and I's visit. Tommy/Tony did pink ombre on my friend's nails and it turned out beautiful and the technician really took the time and concentration to make sure that her nails were done correctly. For our future visits we will definitely look for him to take care of our nails. For our first time visiting this establishment it was overall an enjoyable experience and I would likely come back because my friend and I had a great time. The only thing to watch out for though is their pricing. I've learned now to ask what is included in your service and any options that they offer always ask if it's included in that service you asked or if there are any additional charges. It will never hurt you to ask. Because my friend and I walked in, enjoyed our time, and was billed $177 for the both of us. It's not a price that would make me come back regularly, BUT if they provide the same quality as our last visit we'll definitely come back on special occasions. I hope that this review helps! read more

Love this place! Second time coming here and it won't be the last. It's a very clean place. Lots of colors to chose from. Service was efficient and great! read more

Terrible rushed service by nail tech! The nail tech was rude, he kept pulling my hand and my nails are lumpy and thick! The front staff was nice but unfortunately not the ones doing your nails. read more

Questionable business practices.....I purchased a $50 gift card for my mother from this location. A couple of days later I look at my bank statement and there is a $228 charge from this salon. After confronting the staff, I find out the individual who sold me the gift card decided to give themselves a $178 tip. They refunded the money, but needless to say I would discourage anyone else from using this location. read more

Came in at 9:15 am on Monday and even though the business hours are 9:30 they were already open. Brought my mom in for a manicure and pedicure for her bday. It was my first time ever getting one. Good service with the same two women doing out pedi and mani. The pedicure was very relaxing and the massage chair works very well. The hot stones were very nice. Overall we had a wonderful experience and total time there was hr 30 mins with zero wait. Tons of staff. When we left at 11 the place was starting to fill up. First but definitely not my last manicure/pedicure. Parking can be a slight headache due to other businesses attached to the building. Recommend. read more

A transplant from Chicagoland left me really looking for a place that offered services and quality. I have to say after ten plus visits I have not been dissatisfied. I stick with Tracy, but Amy and the other girls have done pedicures and other spa services on both myself and family members. I would recommend reservations for weekends and know that you are investing in some self care time. read more

And when I got to the chair, it was residue from someone else's feet on the footstool and a toenail in the chair. I asked her could she wipe it off, she gone tell me it had been wiped down. I almost said bitch where, but I held my composure. So instead of her doing it, she took the towel where my my feet wa supposed to go on, and she dust the chair off and the toe nails went into the water that she was preparing. Ok I WAS tried. So I said I didn't want to communicate with her, I need her manager. it shouldn't have taken for someone else to properly wipe the seat down with disinfectant after the previous customer. horrible customer service by her. read more

Only rating 1 star because 0 is not an option. I was in and out in less than 15 minutes which speaks to the poor service and lack of time spent on my nails. I asked for a manicure with dip. I felt rushed when picking my color then the tech quickly slapped dip on my nails with minimal nail shaping or prep. He didn't touch my cuticles... When he finally spoke to me for the first time to tell me I was finished I questions why he didn't bother shaping my nails or cuticles. He said that came with a "manicure" and it would be $8 MORE. When I was clearly fed up he offered to give me a manicure but that it would be $8 more on top of the already $35 dip. I will not be back and plan to share my poor experience with others. read more

I haven't had my nails done since pre-COVID until just recently. I've been here before and had a good experience but this time was bad. The guy doing my full set was in such a hurry that he clipped my skin off pretty good with the scissors . It bled and he continued on like nothing happened. One week later, my finger is a little swollen and very tender to touch. Prayerfully, it's not infected. read more

I dropped by here an hour before close to just get a my nails filled. I told the man how I wanted my nails and he made one r e a l l y bad. I asked if he could re-do it and he got so mad. He actually just stared at me and tried to convince me it was good enough. It was crooked and shorter than the rest! Then he started handling my hands all roughly and when he re-did my nail after having to tell him sorry because i was unsettled by his energy. He looked furious. Then when he put on a new nail he just tore it off very roughly and it hurt. He didn't even tend to my nail he ripped he just put super glue on the nail and never did any of the tools on my nails just started putting the gel on and then the nail polish. I was in shock and silent as a hawk. I asked if he could make the new nail he put on the same as the other on the other hand and he looked at me like I was his worst nightmare. I genuinely wanted to walk out and go to my original nail place in the morning but didn't want to cause a ruckus. I was tired. I remember his name exactly and it was Tony. He was younger like me and definitely didn't care about detail or care. I see it as a slip in the crack in this business. If they keep treating customers with that kind of service no one will go there. And as a young client, women my age get their nails done often and I've lived here my whole life and been to almost every nail salon. But this one, is a trick to me. Your fooled by how nice it does look but the service is actually not good quality. Extremely disappointed and will not return or recommend. I hope they do better and I'm sure there are people in that salon that are REALLY good, I wish i enjoyed my experience more but this experience has me unsettled. Best Wishes #firstyelpreview read more

No stars. Walked in for service and could not communicate with the technician. He proceeded to cut off my nails when I clearly want to use my natural nails. So now I was forced to pay for a full set to rectify the problem. When I complained he then refused to finish the job. Poor management, poor structure, lack of service, failed to fix the problem. ALL BLACK WOMEN DO NOT WANT TIPS. DO MOT PROFILE ME WHERE I SPEND MY MONEY. The manager did not try to keep my business. Awful customer service read more

The place is clean and nice looking BUT the service is terrible. I went in for a simple ombré nail...never been a problem at other salons. My nail tech was obviously bothered and tried rushing through, very rude. She just kept globing on a bunch of powder as practically all the staff stopped by to see her work which should've been my sign it was wrong. I wish I would've said something then, but I didn't want to question someone's job as I don't know how to do nails. The result was thick, uneven, crooked nails! $50 for a mess that I expressed I did not like. I will never be back and suggest for people to steer clear! read more

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A friend suggested I go to see her nail tech. I thought she did a great job and was very pleased with her work. She was able to do the design techniques that some just can't do.I did spend more here than my usual place, however I would go again to get my nails done for sure! read more

We had a great experience here about a week ago. My mother and I each got the tangerine pedicure which was nice, as well as a gel manicure. There are so many options for types of speciality pedicures and manicures, it was a real treat, but they provide all of the standard services as well! The technicians were very nice, thorough and efficient, even while super busy during the holiday season. Rosie did my manicure and was very sweet. The salon itself was beautiful and very clean. Bonus points for being right next door to Starbucks! read more

I can't remember the last time I went and got a mani-pedi but I decided to treat myself today for Valentine's day. What a disappointing experience. The lady barely glanced at my nails every so often, just enough to do a minimally acceptable job. The polish is uneven, and is bubbled on every single toenail because she went so fast. I think maybe she was sick because she kept disappearing to have coughing fits. I feel bad for you, but why are you at work?? Thankfully she was wearing a face mask. Also, the guy next to me offered his client a water or wine and I don't even think I got a hello. I would not recommend this salon-very disappointing. read more

Got me in quick and we're super friendly. They did a great job on my pedicure and shellac manicure. If I had a complaint at all, it would be that they were really trying to push the dipped nail service on me. That's part of their job though I'm sure, so I'm not docking a star for that. Will definitely be returning. read more

I was very disappointed in the quality. I received gel nail and within a week a couple of my nails chipped. The nail polish on my toes looked like a child done them. The nail polish must have been old. My nails didnt look they had been professionally done at all. read more

Attempted to go tonight at 715. The doors were locked although the sign said they closed at 8. I Got in my car and started to drive off and decided to give them a call. A woman answered and said they were closed. I told her the sign eight and they may want to consider changing that if they actually closed earlier and she hung up on me. I called back and she hung up again without saying anything. So I called for a third time and I asked them what time they close, she said they took their last customer at 7:30. I told her I was up there at 7:15 and the door was locked. She did not have anything to say to that. I asked her if I could speak to the manager and she said she was the manager. I wished her best of luck with her business and ended the call. The last couple times I have been to this place it has been questionable but tonight sealed the fate. I will never go back to this place again. One time I went for dip and the man cut off all of my natural nails without even asking me if I wanted them to be cut off which I did not. Next to me there was someone with a bloody toe getting a pedicure and they continued to dig into his toe with their tools which was completely unsanitary and on the verge of surgical. The one in Collinsville is nice but this one is disgusting. There are about 50 other nail shops in the area I'd recommend almost any of them over this one. read more

Worst nails I've ever gotten done in my entire life they came out so ugly, thick, lumpy and uneven never going to this place again! Told the guy I didn't like them and he tried fixing them but they were so bad they couldn't even be fixed ! I was better off buying press on at target ! Yes read more

Went for the first time, for a pedicure with 2 other friends. I asked my feet soak a bit since it's been awhile since I've had one. So 2 other ladies started my friends pedicure, then my lady came to start mine about 5 minutes or so later (which was fine since I wanted them to soak a bit), she went so fast that I was done before my friends who again where started at least 5 minutes before me. And right when she was done, did not even fan them dry a bit, and asking me to go out front already at dryer table, I said I would like to sit here moment so they dry and I don't mess them up walking. She grab my stuff and started get me out of the chair and insisted I go up there then I said there's already four people over there, not 6 foot apart, so they set me in a nail station chair with a fan. When toes were drying I noticed it was a sloppy paint job (my 6 yr old granddaughter could have done the same) and asked the lady to clean off a bit in one area so it didn't look sloppy, and on the end of another toe there was still some dried skin that all she should have already done was use a file and or buffer to get it off. So while cleaning off the smudgy paint job she took a bit of the nail polish remover and put it on the end of that tote with the dry skin ha thinking the liquid would cover it up for a second and that's what I told her what she could've done, then she said well you said it hurt your toe I said yeah my big toe she went in for my ingrown nail that doesn't mean I don't want the other toes files cleaned up and buffed. And she keep asking if I wanted my feet softer to get a better pedicure, and I said no not today just a regular pedicure since it's been awhile, and I wanted to see how she did. Well so glad I didn't pay for the upgraded since it was such a sloppy job and too fast. Pedicures are supposed yo be relaxing and not trying to hurry me out of the chair, I paid my bill just like all the other and had an appointment! For my first experience I was disappointed I don't think I'll return there lol read more

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Saw that they offered American gel manicures online, booked an appointment for said American manicure and a classic pedicure, and when I got there it took them 10 minutes to figure out what an American manicure was and what colors to use. Completely dissatisfied with the results of both. They are always in a super rush and do not do a professional job, they're just a machine to turn out mediocre mani-pedis. Awful, I wish I could return the crappy paint for a refund. COMPLETE waste of money. read more

I love how clean and pretty this place is. I've been several times but after last night I will not be returning. During my pedicure my legs were wrapped up I closed my eyes to relax only to find my tech removing my fingernail polish. She didn't ask, she asked if I wanted a manicure, I said No repeatedly. She continued to remove the nail polish I had on my hand. I can't get up and leave my legs are wrapped in plastic and hot towels. She was so pushy and wouldn't take no for an answer. So I ended up with a manicure I didn't want or need. I'm used to a little up selling but this was just too much. They got a manicure out of me last night but lost out on years of return service. read more