If I could give 10 stars to Eddie and his company, I would! I'm still so amazed at his brief instruction on locking my windows appropriately. I would love to mention that I just hit his number from Yelp and hung up saying, "I'll call tomorrow." Guess what, he called right back and gave me the best over the phone instruction for FREE! God bless Eddie and AR Glass. Being a homeowner in DC, I'm keeping his company safe and stored in my contacts. :) read more

Eddie was great. He was very responsive and he repaired my window panes expertly and in short order at a reasonable price.

I was very pleased with AR Glass. Communication was great and fast turnaround. I'm getting ready to sell a house and needed a foggy window replaced. They stopped by to take some measurements, and the following week installed the new glass. The price was very reasonable too. read more

A.R. Glass Repairs - Before - Windows Installation Near Me - Washington, DC, District of Columbia

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A.R. Glass Repairs did an excellent job re-screening all of the window screens in our townhome. They were communicative and friendly throughout the process, and we will definitely contact them again for any future window needs. Thank you! read more

Fast, professional, and fairly priced -- a rare trifecta in Washington, DC. Some charming youngsters blew out the outer pane of one of our windows with high-powered fireworks. A.R. Glass Repairs gave me an estimate based on a picture I sent them and had a guy out to take measurements within a couple days (since it was just the outer pane, we weren't in a huge rush). In a week, the new window had been ordered and installed for the exact price quoted. I had tried calling other glass places, and they didn't even pick up the phone. Next time I need window repairs, I'm going straight back to A.R. read more

This is my first yelp review, but I feel extremely compelled to leave it. I would not recommend A.R. Glass Repairs. They did not maintain a professional flow of communication with me (in fact they ghosted me for 6 weeks after providing payment in full), misled me regarding wait time, and were generally discourteous, showing no flexibility to remedy the unreasonable long wait times. You cannot trust the representations they make because they will ultimately deflect any responsibility or accountability to factors outside of their control. On March 11, Eddie came to my home to inspect my windows. He took the old parts, rendering my windows useless, advised on the number of parts required and indicated that they would arrive within 2 weeks. I paid in full at that time (although I was lectured after the fact about how I only had to pay 50%). Two weeks later, on March 26, by the time the parts should have arrived, Eddie called me to tell me that the parts were delayed by five weeks. In that call, I asked if he could explore alternative sourcing options, and he said he would. I also asked if 5 weeks was the absolute latest timeline for delivery of the parts, which he confirmed. Eddie and the Company then went radio silent for nearly six weeks, despite repeated attempts to contact them via phone on April 3, April 15, April 25, and May 4. On May 4 (after my last attempt to reach Eddie), some other company rep emailed me and then ensued an additional month of back and forth via email about how the parts were still delayed. On June 4, nearly three months later, Eddie came to perform the repair and charged me an additional $177 (on top of the $531 I paid in March) for an additional part, which was apparently not ordered but nevertheless necessary. And, when asked about why it wasn't ordered, he had the absolute audacity to tell me that maybe the window wasn't broken at the time since "it's been months" -- a stark reminder of the time that I had waited and discontinued any use of windows, which makes his hypothesis implausible. In summary, the customer paid the price for A.R. Glass's incompetence and misleading statements and displayed zero remorse, understanding, or a basic level of empathy. To top it off, when I tried to negotiate my position, and told him I would leave a Yelp review, Eddie (who is likely over 6ft tall) told me -- a young, barely 100 pounds single woman -- that he felt threatened, while ironically threatening to undo the repair. He is probably going to reply to this Yelp review with a bunch of reasons why this wasn't his fault and how I'm somehow to blame. read more

Where can I begin with this review - what an absolutely wonderful experience working with AR Glass! There's so many positives to highlight! AR Glass Repairs provided: 1. A free estimate/quote 2. Answered my call immediately! 3. Didn't rush me off the phone and addressed all my concerns, and more! 4. The most thorough and professional person - thank you so much Eddie! 5. Took the time to educate and advise me on windows, the windows in my home, and preventative measures! 6. Very transparent and honest! 7. Super fast turnaround! 8. Very fair pricing - competitive pricing in the DMV area! 9. And cannot gush enough about how wonderful and professional working with Eddie was - had to mention this again! Thank you so much Eddie and AR Glass for being so kind and helping us with our issue! Don't hesitate and save your time - just hire AR Glass for all your window needs! I reached out to 5-6 other companies and was unfortunately met with no answer, never showed up, requesting a deposit before even seeing my window, and lots of unprofessionalism. No thank you. AR Glass is the only place I'll be going for my window needs and will be recommending to anyone I know, forever and ever. read more

A.R. Glass Repairs - New beautiful window! Thank you! - Windows Installation Near Me - Washington, DC, District of Columbia

Eddie Kumemi of AR Glass Repairs is a genius. I had a custom-sized door with 8 glass panels. Two of them shattered a couple days before we were having some family over, and we didn't want to postpone their visit because they were carefully quarantining prior to coming to ensure we'd all be safe from covid. I had 3 handymen visit and nobody knew what to do. Eddie was able to come the next day after I posted an inquiry on Yelp. He wore a mask and gloves, he was polite and professional, and I also had a really nice conversation with him. He got my glass panels fixed quickly and efficiently. He even gave me some advice on another window/screen issue I had. And finally, I was able to pay via Zelle, which was very convenient. I highly recommend AR Glass Repairs and will be calling them for some rental properties I own also. read more

I needed two windows fixed. The balancer had broken on both and no one was willing to fix the balancer, only replace all of my windows. Eddie was the only person I found willing and able to replace them. He did a great job for a fair price. read more

AR Glass was great for repairing my two windows that had broken seals and moisture issues between the panes. I spoke with Eddie on a Monday, he measured the windows the next day, and they were installed within a week for a very fair price. I'm just mad that I put it off for so long. Highly recommend! read more

I like that contracting with them was easy: no haggle, no hassle. Waited longer than I would have liked between glass measure and replacement installation. But it was done right, and I have had no issues with the work. read more

After taking a look at 2 bay windows I wanted replaced, he told me he would send an estimate. Weeks went by, and I received nothing. He has since ignored my phone calls & emails following up. So yea, this guy is terribly unprofessional. He's also one of those guys who fires off angry, insulting, incomprehensible rants in response to negative customer reviews. So probably worse than unprofessional. read more

This was a while back before my first daughter was born, but then my daughter was born and I never actually wrote the review. When we bought a house, we were told that the windows needed to be repaired. While hugely pregnant, I reached out to get quotes from different companies, who were explaining why I needed to fix X and redo Y and the quotes were adding up quickly, but they kept telling me that since it's for the nursery, I'd have to do it. Then someone from A.R. Glass repair came out and just fixed the windows. They needed a small tweak that I didn't know to do on my own--but they also definitely didn't need the massive repairs the other company was claiming. You can trust this company. They're trying to build a reputation for doing honest work well, and I just don't see why you'd want to call anyone else. read more

Someone threw a rock through our basement window and A.R. Glass came--literally--within 10 minutes of my call. They said that the double pane glass couldn't be repaired on-site so they took measurements. We were heading out of town in just a couple of days so they expedited the repair and by the next afternoon--just 24 hours after the call--the window and screen were both expertly repaired. Eddie Kumemi from AR Glass was super nice, super professional, and we're really pleased. read more

I have no complaints only a positive review. I got a response to my yelp post almost immediately and a no fluff quote shortly thereafter. I had my new window before the target date. I couldn't ask for a better outcome. read more

I am deeply unhappy with the very sloppy job Eddie and crew did installing window panes. The glaze has holes, is not smooth and is all over the glass. I paid him alot of money to do this job. He disputes that its a bad job and says I should just paint it. I relied on the good reviews on Yelp so need to set the record straight. I'll change this review if he returns to the site and fixes it. Although now he's saying he's too busy. Update: When you hire an expert to do something you are relying on their knowledge and there is a level of trust. I did not approve of the sloppy job upon review but Eddie assured me it would "dry" or look better once painted. However my contractors saw it and said it was the sloppiest job they had ever seen. I paid Eddie $1,000 for this job. I hope he prioritizes it and returns to fix it. I'm not sure what other option I have since he required payment upfront. read more

A.R. Glass Repairs - Windows Installation Near Me - Washington, DC, District of Columbia

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They came to inspect my window and then never responded to my follow-up messages. Waste of my time. At least, they didn't take any of my money. read more

Our neighbor shot our window with a BB gun, and we got several quotes to repair it. A.R. Glass Repairs came in around the middle, but they were friendly and responsive. Once we settled on them, they were quick to schedule a measuring appointment and then quick to install the glass once it was ready. They sent us an invoice with an online portal to pay, which was nice. The window fits perfectly and looks great- you'd never know it was ever replaced. This place will definitely be our go-to if we need any more relevant work in the future! read more

Service technician came to my house to evaluate, but never responded again regarding repair.

These guys made my ancient vinyl windows look new again. I live on a Historic District block in Capitol Hill, and any new windows I put in will cost thousands of dollars *each* between permits and custom build and installation to meet the historic district requirements. The house I bought somehow has all vinyl windows, half of which were fogged up, cloudy, mildew-y, or streaky. Eddie and co came and measured, and a couple weeks later replaced all the failed double pane glass for less than what it would have cost to replace a single window. Basically they just removed the sliding part of the window, took out the old glass, put in and sealed new glass, and popped it back in to the existing frame. I had been in an absolute panic over deciding whether to pay thousands of dollars for all new windows and installation, or living with gross, foggy windows in my new house. They may still be vinyl windows, but they look like new and are back to being energy efficient. Plus they were friendly, professional, and COVID-cautious. 10/10. read more

Had a cracked window for a long time and finally got around to fixing it and decided to try A.R. Glass Repairs. Extremely glad I did. They were fast in responding, setting up an initial inspection of the job, gave me a simple schedule of what had to happen and when, was up front with pricing and easy to pay with online payment. Also gave me some great information on our windows when it came to safety. Would definitely recommend them for window issues. read more

Great experience with AR Glass re-screening 7 windows for me. They arrived as scheduled and gave me a quote after inspecting the condition of the windows and screens. The actual re-screening only took a couple of hours and I appreciated the updates during the job. I will definitely use them again for my next window issue! read more

Eddie came out and diagnosed our problem as stemming from the original installation of the windows and something that should be covered by the warranty. Very honest and appreciated. read more

Very pleased with this business, excellent same day service at a fair price. I needed someone to come take a look at our broken glass pane in a very old basement crank window. The window wouldn't close all the way and we broke the glass trying to push it back into the frame in order to shut it (to no avail). Yesterday at 8am I called a different company who didn't come out til almost 9pm, only to tell me he was so booked up he wouldn't be able to do the work for 3 weeks. Don't know why he even bothered to come, as I clearly told him over the phone this was an urgent repair. Wasted both of our time. So this morning I called A.R. Glass Repairs. Eddie arrived within an hour of my call, gave me a reasonable quote and proceeded to do the work immediately. He replaced the pane and then spent over an hour trying to finagle the window into the frame, which I'm sure he hadn't factored into his estimated labor cost. Eventually he got it and did not charge me anything for the extra work, even though I asked. He also did a lot of the work outside in the pouring rain. Eddie was very friendly and professional. I will happily use him again. read more

I called A.R. Glass after being told by 3 other window and glass companies that my old home windows needed to be replaced to fix a cord issue. Eddie came out as scheduled, assessed the issue and said that he could replace the cords without having to replace the windows. Eddie emailed an estimate and I was pleasantly surprised that Eddie's quote was reasonable and half the cost to replace the windows. I hired Eddie for the job. He arrived on time, took his time to work with my old windows, and finished the job in less than 3 hours. He also arrived with a vacuum and cleaned up after his work. I highly recommend A.R. Glass and I will definitely hire them again. read more

Very slow to respond. Feel like my time was wasted trying to get a quote from these people. Three days with no response, after all required information was provided. Also, instead of "texting" on yelp, someone could have just come by my place, as was originally mentioned, instead of this one txt per day for a week back and forth nonsense. read more

These guys are great! Even though I'm out of their primary service area, they took the time to give me advice on my problem over the phone and help me resolve it. Really terrific. I would 100% recommend. read more

This is not a QoS review. I reached out to A.R. Glass Repair about two years ago to replace a sidelight window that shattered. Customer service was very friendly and prompt. I was quoted approximately $500 - $800 claiming that the door would need to be replaced as well. I was told that the sidelight itself could not be replaced, the entire frame would have to be removed. I wasn't about to replace my entire door/door frame for what I truly thought was a matter of just replacing the glass. Of course I am no expert but did think best to get another quote/opinion. All Glass & Mirror - located in Annapolis. Not only were they able to get the job done w/o requiring the replacing of the entire door/frame but they were prompt & the job took less than 40 mins - total cost $307! Two years later - still as good as new :) read more

As a handyman myself, I know when to ask a professional in their field for assistance. After shopping around and getting poor customer service, I contacted A.R. Glass Repairs and was lucky enough to speak with Eddie. He quickly accommodated my very difficult schedule to do a free consultation and provided a quote, detailed invoice, and estimated repair time (approximately 2 weeks). Not only was the glass ready before the two weeks, but he came out the same day the glass was ready and had my windows replaced in no time! All for a very reasonable price in the DC area! You know you've got a reliable professional working on your home when they offer a free 3-year warranty for their work too! I absolutely loved working with Eddie and he will be my first call in the future. read more

Eddie is the best!!! when we needed someone to come out and fix our broken window after someone breaking into our house. same day service... good advises and was very polite and friendly highly recommended to family and friends read more

I called on a Monday regarding having a glass replaced on a double pane windows. Eddie came out on Tuesday, on time, measure it and told me it would be ready in about 7 business days. Eddie came back the following Wednesday to replace the broken glass, again on time. He was courteous and professional. Highly recommend. read more

I inquired for a quote about the broken glass on my door. I should have went with my gut because Eddie wasn't friendly or personable whatsoever. When you're in a business, customer service is everything and your business should reflect that, especially if I'm allowing you to enter my home. I had to send him a text to confirm the date and time for my appointment which was between 12 and 2. Eddie sends a text asking if he could come early, however I wasn't available. Eddie then decides to come to my house without my confirmation prior to the appointment time we agreed on. I asked for him to come back at 12 (our schedule time slot) since my husband wasn't present. He gave me the thumbs up and looked aggravated. Needless to say, Eddie never returned and I won't be using his services. UPDATE: The problem is you came unexpectedly without confirmation. I was having issues with my phone hence why you never got a response from me. My phone was not accepting calls or texts during this time. You assumed I was being rude which wasn't the case at all and also assumed I didn't want you to return. I told you nicely to come back during our scheduled time. I was home waiting and would never tell you to come back if I didn't want the work done. If I were a service provider, I would come during the scheduled time. No need for the back and forth with customers as you are clearly on the defense when someone doesn't write a review in your favor. Have a blessed day! read more

After some very quick responses, Eddie came by for a free consult on some window screens I wanted installed. We had tried a make-your-own screen kit but had trouble fitting it into the windows. I just assumed we got the wrong kind. He could have told me it was X amount to do it for us and I would have just gone with it, but Eddie immediately revealed the (now fairly obvious) method of popping the screen we made into place, and didn't charge me a dime. He even tossed me some free tube liner to fill the gaps of our screen. I'd call any time for this level of honesty and helpfulness. Well worth your time and money. read more

Just a waste of time trying to arrange time with a company that does not work with wood windows. I clearly communicated that I have wood windows that need repair. The evening before the visit, a call saying "I only do glass you need a window company". Total waste of time when I could have had another company lined up. read more

I am glad to have gone on Yelp to find this business. The response time was fast and I received detailed correspondence. Eddie is very professional and efficient. I have had three quotes for my window repair, and got the runaround with a few companies, however the quoted price seemed reasonable. My only gripe is that I never received information regarding th status of my glass order or a confirmation call for my installation appointment. Despite the hiccup with my second appt, I would use them again. read more

Excellent job. Thank you so much. I definitely recommend A.R Glass Repairs. Eddie is great and very helpful.

This company was great from my quote inquiry to the repair. The communication was excellent. I was able to get an appointment in the time frame I requested. The repair was done quickly and the cost was budget friendly. I am very happy with my repair. read more

Fantastic service! I have a new window screen and he helped fix a couple other minor window issues. Highly recommend!

Honest, professional, and timely! This guy is who you want! He showed up on short notice, and provided a estimate on my window repair. He accidentally quote me on a window that cost less than the one that I needed. He honored the original quote and did the repair. He even went out of his was to look at my broken front door; what more could you as for? read more

Called for window latch repair. I sent a few picture, he knew what I needed, setup a day/time. He showed up as scheduled did the work while for the price quoted. read more