Even though I took forever to plan a date for the repair AA Window kept in touch and helped me through the process. My window looks even better then before. fair price and quick work read more

Mehdi came and helped repair an old window in the older building that I live in. He strikes me as very talented with his work, and got the window functioning in no time. Of course, since I'm not in a position to replace the window, and the window is so old, there were constraints about how nice the window could be fixed up to. Mehdi was very clear and honest about the parameters of the fix, and in setting expectations about what was and wasn't possible. The one negative thing to say is that better expectations could have been set about time of arrival (Medhi was a bit later than discussed). This was not an issue for me today on the day of the fix but, I can see it being an issue in another context. read more

I want to start by acknowledging that they did a great job on the windows they did repair. I tried waiting to review this company until they fixed the issues I had with their service but it has been 3 months since they came out and they haven't made any attempts to rectify since then. They charged me for replacement of 4 window screens and a patio door screen and they only did half of that. I have been back and forth with Bob but in general this company has communication issues and doesn't regularly update on the status of the project unless you contact them first. I had to constantly ask what was happening and didn't feel reassured that they were even coming. The last communication I was given a date and time and they still didn't show. Overall I wish they had better customer service and provided the whole service they charged me for. read more

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I normally don't write reviews but I have to here. Do not use this company!!!! Complete waste of time. Scheduled my appointment well in advance and was traveling an hour away. Complete no-show. No call. No explanation. Nothing. Never again. read more

Wow. ABOVE AND BEYOND. This morning I called AA Window & Glass Repair and not only did they squeeze me in the same day (within 3 hours), but they said they would not charge for an estimate. They warned me that if the part needed to be replaced, the technician may or may not have it. THEN when the technician came (same guy who scheduled me), he FIXED IT on the spot. And THEN when I reached for my cheque book, he said he would not charge. In case it's not coming through, this is a gushing review. Dramatic details: After cleaning my window last night I found I could not close it. Internet searched for what could be wrong: pivot shoe might be rotated, so tried to turn it but the shape was different from the video, and I break things, didn't want to give myself additional grief. Hurricane Florence predicting to bring rain to DC--not a good time to have open windows. Yuck. Couldn't turn on AC with window open, so had to take two showers bc of the uncomfortable humidity. OK, in this context, A AW&GR, maybe it feels just like 15 minutes' work to you, but I was at risk for a water logged apartment and just feeling miserable and stressed because I'm a spoiled AC brat with too many other things to worry about. In comparison, I called two other window repair places this morning. One said they would be able to give me an appointment in 10 days. They said I could send pictures of the pivot shoe to their parts department to see if they carry the part (and I sent the pix). I had to leave a message for the other company. Neither has responded (it's a Friday). Thank you thank you thank you for reducing my stress and for being so flexible and prompt! I will send this review to a few neighbourhood lists as well. Good karma to you! read more

These folks are terrific. I had a broken window. I found them on Yelp. They came the next morning and replaced the window. Reasonable price. Knowledgeable and skillful team. Good family business. And they are nearby in Shaw. read more

He came over on April 8th for an estimate and was thorough in his assessment of a broken window. We were also appreciative of his honest feedback on some other windows we thought needed fixing and/or repair. He explained that they were fine and the status of the shape and how they work was to be expected. He told us that he would get back to us on a price of the repair as he had to check to see if he had one in stock or whether it would be a special order. We did not hear anything over the next two days, so I went ahead and called and he told us that he was still checking into it. Since his visit we have yet to hear back from even after calling him to get an update. I thought this was going to be a slam dunk five-star review but here we are ending with a two-star one. read more

My experience with AA Window has been spectacular. From the initial visit with sales representative who was punctual to our appointment and who later on answered all of my questions when I was reviewing the estimate and comparing it to another companies estimate. The installation was magnificent and their staff was punctual both days of the project. Even after the project was done and I had a question weeks later Abel was super in acknowledging and sending the appropriate staff employee to help me understand how the mechanism worked. I can truly say I am very satisfied with this company and highly recommend them. I have remodeled several properties in the past and found that once a company has received their final payment they forget about the customer. This company does not. read more

All work hasnt been completed yet, but the service has been amazing. Timely, convenient, professional, and personable service. Highly recommended. read more

This company has truly been the best window & glass repair company that I've worked with - The owner is extremely prompt, responsive, honest, and so helpful. I have not been upsold on anything that was not absolutely needed for a window repair, and in fact, on a few occasions, the owner has simply repaired the window for us without a charge when it was something simple. We have referred this company to many clients, friends, and family, and everyone has had nothing but wonderful things to say about the company. read more

Great experience. They were prompt and got the job done. I would definitely use them again. I also appreciate the customer service as they were friendly and courteous. read more

I have used this company on multiple occasions. Each time, their service was prompt, efficient, and highly professional. Initially, I met with Mehdi who came to troubleshoot why my basement windows were not operating properly. He discovered the issue, broken cords, and quickly made repairs. The windows are still working great. Then, when I was cleaning one of the windows, I really messed up getting it correctly re-seated. Mehdi returned, looked over the issue (turned out to be me and the way I was tilting in the windows). He re-seated the window. Nothing else was wrong with it. I expected at least to pay for a service call, but Mehdi wouldn't hear of it. This company is top-notch. They're responsive and you can e-mail or call them anytime and they will respond. Believe me, you won't go wrong hiring this firm. read more

I had a cracked window in my home I needed to get repaired/replaced. I called this place up and was shocked at how rude the guy on the phone was. I gave him the dimensions, which were very accurate. He instead went into a tirade about how "that isn't a window dimension" (it is a very large window), "how did you make up those dimensions" etc. Very rude and condescending and then told me that "since you don't know what you're talking about I'm gonna have to come look at this". I said thanks and hung up and went elsewhere. read more

Very impressed with this company. Promptly sent someone to check out my broken window. The estimate seemed fair to me, so I felt no need to shop around. Contacted me a few days later when the glass was ready and we scheduled a time that could work in my schedule. Window looks great again! read more

AA Windows did a great job installing a set of custom design basement windows. Pleasant to work with, timely and no nonsense. Very happy with the job they did. Would recommend them highly, read more

Really great service! Over the holidays a window was broken. I called this company and they were very professional, kind and quick. The window actually looks better than it did before. Not only do I highly recommend AnA window and glass repair, but I will be using them again. read more

Tried to sub out to this company once and instead of going out to do the bid and coming back to me with bid the cut me out and gave the customer the price. Ethics is definetley important in business and these guys have none. read more

Fantastic service!!!! Replaced the glass in a couple windows while I waited, were super responsive via text, and even threw in some replacement parts for free. Can't say enough good things about these guys! read more

Used them to replace a broken glass tub door. Another company told me it couldn't be replaced individually and I'd have to replace the entire unit. Bob came out and measured, ordered a new door (took about a week) and put it back in. Although the door was fixed, the track still didn't work right. When I called back, he came back promptly, the day before Thanksgiving, and spent an hour taking everything apart and cleaning and putting it back together. Although this wasn't strictly the glass part of the job, he took the time to make sure I was happy with the work, rather than saying it was not his problem, which he could have done. It works great and he saved me hundreds of dollars and a very honest guy. read more

They immediately came out to measure my window, they were extremely well priced, and they worked around my schedule to install it...less than a week after I called them. Amazing service! read more

Had a loose handle and the door closed too tightly. The owner came out and took care of it quickly. They were still late BUT I'd use them again. read more

Just had a break in in our house yesterday. They came out to repair our window today. They were super flexible with the times and got here right on time. Did an amazing job. Extremely friendly and helpful. Window is good as new. We were really freaked out after the break in and they just did such an awesome job. Couldnt be happier. read more

We failed the DC inspection and it required that we get our windows serviced because they did not open and close properly. I called A A windows and they scheduled an appointment with me for the following day. They called before they arrived to ensure I was at home. They checked all of our windows and gave us a fair price that included the labor cost. They got the parts on the same day and came back and installed the parts (3 windows had problems) and verified that the windows were working properly with me once they finished. They even showed me the parts that were removed from the window. Mattie was very courteous and made sure I was completed satisfied. He pointed out one window that will need to be replace in 1-2 years but was not pushy nor did he try to over sale me. I would highly recommend this company and I don't say this lightly. If they sucked I would definitely tell you. read more

I called two companies off of google to fix my broken window. The came very quickly, but I only asked for an estimate. They must have misunderstood and they started repairing the window- even though I opted to go with the first bid who was HALF the price (DC metro glass). They were very prompt and got the job done, but they most definitely overcharged me. In addition, I later realized they left the street near my house covered in broken glass. They worked on the broken fixture on the tailgate of their vehicle, but failed to clean up the mess when they were done. read more

We had a broken window with odd dimensions. The repair guy came out for an assessment and was super helpful. After a few weeks, he returned with the replacement glass. He was flexible on the times. Repair cost a bit more than initially anticipated, but it was hard work. The new window looks great. We're very happy, especially with the customer service. read more

Had a broken window pane in a rented home. They came out the next morning, measured and cleaned up the area, then cut and replaced the window - all in 30 minutes. The guy was able to keep the original wood so it doesn't look like a new window. Service was clear and they were straight forward about any price changes (the window was larger than expected so it went up by $10, but he said that before doing anything). read more

I work for a realstate company with rental services that has a high demand for window repairs. I have worked with several contractor but non reliaible. I called AA windows and Glass, Bob the owner pick up the phone. He took my information and on the same day he visted the site Located on Q Street and made an assessment. He called me, coordinated with the resident and gave me a fair price. Most importantly, he gave me his opinion but listened to what I needed to adjust properly. Bob had the window replaced the same week. I highly recommend AA window and glass services. You can feel the honesty the moment you meet Bob. Very nice guy! read more

I highly recommend A&A Window & Glass! I needed a new 5x6 picture window in an old row house. They educated me, explained my options, then delivered and installed it a week later. Polite, friendly, skilled, fast (they did the job in an hour & a half), superior product and competitive fair prices--the best, actually. For future window repairs, I won't go anywhere else. These guys--a family business--are great! read more

A & A Window was spectacular. I had a broken window pane on a dividing light door and they fixed it beautifully! The phone call to make the appointment was as easy as could be. They were available to come the next morning, no consultation (therefore no consultation fee), and my window was fixed in under 30 minutes. I would definitely call them again! read more

All I can say is WOW!! Their slogan is "Best Service, Friendly Staff, 24/7", and that is the perfect statement to describe this company. We have had a broken glass sliding door in our office for weeks, and needed this fixed quickly. A&A were easy to correspond with, very communicative, and fixed the issue in an unreal amount of time. All the while being very professional, extremely friendly, and cordial. I would recommend this company to anyone looking for fast, friendly service! read more

As a realtor, I sometimes faced small problem like broken windows or doors that need repair. I have had a bad experiences with District Windows not showing up and not even calling you back. I am so glad to find A A Window and Glass Repair. Their prompt and reliable service win my business and hope you will too. I've already used this guys services twice and they have not dissappointed me. read more

Used this company in 2011 to repair a window in my baby's bedroom -- someone had thrown a large rock through it, and I needed the glass replaced immediately. They came out right away and charged what seemed like a fair price. The glass fogged up almost immediately, but unfortunately, I didn't get it together to follow up to ask them to fix it at the time. Three years later, I call about another job and ask about said window. The gentleman I spoke with said that he assumed I was asking him to come out and repair the window for free, and that he always tells people that unless they replace the entire window, the glass WILL fog up/condensate. He said that he always tells this to customers, and that he is certain that he told me this back in 2011. I don't recall him making this caveat when I paid for the repair; but it's been 3 years, so I can't argue. That said, I can't imagine agreeing to pay for a repair that the contractor himself guaranteed to fail. To be fair, I can't say how they would have handled the situation had I called immediately. But it's worth knowing that while their yelp description says they fix foggy windows, note that they also guarantee them to fail. read more