Tony and his crew moved us in state and I couldn't have asked for a better experience. Yes he is…read morepricey but it was worth every penny. They showed up with 6 guys right on time. They moved with a purpose and didn't play around. They took great care with all of our stuff and they were very patient with us as we were still packing while they were loading up. Tony the owner was there the whole time directing his crew and the guys were all so pleasant and polite. They really take care of their clients. I would recommend this company to everyone who is moving. Thanks so much for your help guys!

What should have been a fairly easy move became complicated and confused. I was living with my…read morefather in a small apartment, and I needed to return to my own home. The only designations for the items were to go to my home or Goodwill. Easy, right? All the furniture basically was designated to go to Goodwill. I was told by Tony Lowe that it wasn't good enough for Goodwill. There were cherry pieces, a hutch, end tables and a nightstand that were original Pennsylvania House furniture purchased in Terryville, Connecticut. This was like insulting my parents themselves. The furniture was nicked up in the previous move as we went with a more discount mover. However, it certainly was good enough for Goodwill or better. This person brought about seven college-aged guys with him which I thought was ludicrous for a small move. So instead of giving my instructions once I had to say the same things repeatedly. The guys were very nice, although their boss was pompous, condescending, insensitive, and was even laughing at me. From the start he was a rude jerk. I never remember a move being this bad. I was in a lot of pain, soon to be followed by much more pain because the movers left a lot of stuff behind that I had to manually move myself. The whole job felt rushed because they told us repeatedly that they were on their way to another job which sounded much more important, a mansion as one of the guys said. My sister who hired this mover must not have read the other negative reviews. I had a simple request for a special litter box to be brought over. I bagged up the clean litter and put it inside the litter box. Things are expensive now, and I don't have money to waste. Tony basically laughed in my face, and they threw away the litter box, I'm sure. My mother's special pink stool that I shouldn't have entrusted to them, never made it to my home. I believe some special Christmas ornaments, as well, never made it to my home. It would have gone much smoother with maybe two or three guys at the most. Too many cooks spoil the soup! Many items were left unlabeled, and my sister had indicated that boxed items would be labeled. I did as much preparation as I could in advance. My sister, being the POA, received and paid the bill. I asked to know the amount, but I never received an answer. It's probably outrageous. Then I needed to tip the guys so they didn't get that much because I had $105 on me which had to be divided 7 ways. This bill and tip were my dad's to cover, unfortunately.

I've been storing here for years. My unit is safe, and my rates have never gone up. I've even been…read morea week late on my payment, and my rate has not gone up. Find another storage facility that offers a fixed rate no matter how long you are there.

I am very disappointed with this facility. They are advertised as having a discount on U-Haul, but…read moreeven after I showed them the receipt, they refused to honor it. I booked a moving truck through them only to find out that the truck is not actually available. The man who answered the phone told me to read the fine print. No apology. No discount. STAY AWAY FROM THESE GUYS!

Do not go with the cheapest quote. That's the lesson I learned…read more My move did not go as expected. I made it clear that I had a lot of large, heavy furniture and I also told them the sizes of the two storage units that I wanted emptied and brought to my new house. I specifically asked if it would all fit and if they would make multiple trips. I was quoted a price for six hours including tax. They did bring most of the large, heavy stuff but took NONE of the boxes. Now I am left to empty half of a 10x25 unit in MANY trips in my car. Not only that, but one of the movers spent a lot of time trying to get out a splinter (using tweezers that I offered) and using the bathroom and the other guy stood around waiting for him. This caused me to be charged for an extra hour. I'm grateful for what they did, but it wasn't as much as I was expecting. I'm older and on a limited budget so I went with the lower priced option because she said they would handle it, but they didn't and now my arthritic knees and back are paying for it.

We were looking for movers for a move from one town to the next. Carolyn was extremely helpful and…read moreresponded quickly. The move is next week but so far I would highly recommend her.

Great service. On time, good price, polite office staff and drivers. All around great serviceread more

I could not disagree more with these reviews prior to this one. Sterling Superior has been a…read moreconsistently excellent garbage service to my community and my family personally for years now. So much so, that my young boys have even befriended their favorite Garbage man (Roy), who never forgets to wave to my sons and make their little hearts day every time he picks up our trash. Not once in my 5 years since moving to the area and receiving trash pick up from Sterling Superior have I ever experiences any rudeness in ANY manner or any miscommunications/ missed trash day pick-ups. This company has always been extremely professional, consistently reliable, and quick-to-service with total poise and friendliness! The reason for my review today was due to my completely felt satisfaction upon Sterling's picking up of my family's trash today and my family's shown happiness, as well as our garbage's clean and quick removal per usual, prompted myself to go onto Yelp and finally provide a review that this company deserves after years of loyal service to my household. However, I was in total shock towards these negative and absolutely MISREPRESENTING reviews on here....... I would have to fully and totally disagree with any negative reviews towards Sterling Superior due to my personal experiences being absolutely wonderful and so much so, that I truly felt the need to leave a complimentary review on this companies consistent professionalism, friendliness, and respect towards their work and customers, as well as even my small boys. Thank you Sterling Superior!!!!! :)

I was going to help a friend with some things in storage, we went to the unit to find it closed,…read moretheir hours were until 6 on Saturday, and then their was another lock on the storage unit door, and the account was paid in full until the 11th, this happened on the 8th. "Sorry, I guess it was a mistake". No kidding!

Horrible! Since the change to new management. The customer service company can't do basic things…read morelike help you pay your bill. One person tried for 30 mins, in the end I had to go in person. The next time, the representative told me to try online and use my phone number. So...extremely helpful. try online, system didn't recognize my number online. So now I have to go in person again. Prior management had no problem taking payment over the phone. Under 5 mins, now I can't even speak to a person who is on location unless I go to the location.

I'm a summer resident, and have been renting two 5X10 spaces at East Lyme Rent-A-Space since June…read more2014. I chose them for their competitive price, clean facilitiy, and convenient location near the Interstate. Both Casey and David, the two site managers, have been terrific. I dabble in eBay sales, and feel comfortable having people come to the storage unit to pay for and pick up their items (much better than having strangers come to the house). Casey was super in helping us figure out what size space we needed, and in July she helped me figure out how to package a large, awkward package for shipping. David was recently very cheerful in helping me understand the terms of my contract, so that I don't incur extra charges when I move out next month. I'm sorry that a previous viewer had a negative experience, but I have had nothing but positive things to say about East Lyme Rent-A-Space.(not to nitpick her comments, but there is a sign clearly posted on the dumpster that it is for cardboard only).

I recently rented a space at this location. After signing paperwork my boyfriend told me that the…read morespace was to small and the money i paid for it was extremely high. Even though i signed the contract that had stated no refund i called back in 24 hours not even using the space to cancel. I paid with a credit card and manager told me there was no way he could help me out because they were not set up to refund. Whatever. I found a place much less expensive and twice the size. My feelings are that you would think people could help each other out considering how the world is these days. Oh well my mistake and free money to them!

I have had various storage units throughout the US. Hands-down this outfit has the cleanest storage…read morespace. Never a mouse drooping to be found : () Keith, the GM with a fun easygoing manner knows how to expeditiously hone in on which unit will most suit your needs. A smart, no-nonsense man!! Thank you

I have never used a self storage unit in my life but had my 1st experience the other day, and it…read morewas a good one. We were dropping off items for our daughter but she had given us the wrong key. Here we were thinking we would need to haul the items back to our truck and return another day. Lucky for us, the facility manager, Keith came to our aid and removed the lock so we didn't have to come back. The manager was friendly, professional and very fast in removing the lock. It's nice to deal with someone that knows their job and makes your experience a good one. If you're looking for a storage facility, this is your place. Also, the building and grounds are spotless!

Jeff Barberi is reliable, knowledgeable, personable and his exemplary service is what makes his…read morecustomers call him back!

First time I had to get a dumpster and I called my friends at Barberi's. The dumpster arrived the…read morenext day which was fantastic as the carpenter was able to start that day. He couldn't start until there was a dumpster. I called them Jeffrey within two days and he and Chuck came the next day to dump the dumpster and returned it that day. Had the dumpster another week filled it up again. The guys came the next day and removed it. The price was within my budget, the guys are polite, make sure the area is cleaned up and a joy to work with. I would highly recommend Barberi's great company to work with!