This is a very clean and well-lit storage facility, conveniently located and pretty safe. But when…read moreI was a customer, it had... issues. --Several of the entrance/exit doors were out of order from the day I moved my stuff in to the day I moved out (maybe two years later.) --On the day I moved out, I entered the facility to see a bicycle parked in the entranceway. It was there when I left. --In Feb of 2024, I stayed all night packing my stuff, took any trash and swept out my cube, all while the couple in the adjacent cube had a big, loud fight. I sent an email notifying the manager (Denisha) that I had moved out. She responded by telling me she couldn't close out my cube and would be charging me until I "removed my trash from the hallway" and took my bicycle. After dutifully turning over continually rising rent to this facility and not causing a single problem, I was appalled at this manager's attitude and malevolence. There was no reason for her to pin any of that on me. They have cameras. If she's still there, beware. Document your cube's condition on move-out. Don't let her gaslight you.

After discussing with the GM Catharine (who is a true professional), my problems were thoroughly…read moremitigated. While the stress of my past experience will be remembered, I also understand that thru time and staff changes, the store has now begun to settle into its former presence of security and easy accessibility. Pros: - Large secure gates - Very well lit units - Easy to navigate, and staff in my experience are present to help with any difficulty of navigation - Excellent general management, you can trust that your belongings will not be randomly broken in to - Strong communication

I was going to help a friend with some things in storage, we went to the unit to find it closed,…read moretheir hours were until 6 on Saturday, and then their was another lock on the storage unit door, and the account was paid in full until the 11th, this happened on the 8th. "Sorry, I guess it was a mistake". No kidding!

Horrible! Since the change to new management. The customer service company can't do basic things…read morelike help you pay your bill. One person tried for 30 mins, in the end I had to go in person. The next time, the representative told me to try online and use my phone number. So...extremely helpful. try online, system didn't recognize my number online. So now I have to go in person again. Prior management had no problem taking payment over the phone. Under 5 mins, now I can't even speak to a person who is on location unless I go to the location.

I've been storing here for years. My unit is safe, and my rates have never gone up. I've even been…read morea week late on my payment, and my rate has not gone up. Find another storage facility that offers a fixed rate no matter how long you are there.

I am very disappointed with this facility. They are advertised as having a discount on U-Haul, but…read moreeven after I showed them the receipt, they refused to honor it. I booked a moving truck through them only to find out that the truck is not actually available. The man who answered the phone told me to read the fine print. No apology. No discount. STAY AWAY FROM THESE GUYS!

I was a 5 star review customer... just go somewhere else with better customer service- it's worth…read moreit, trust me.

Excellent value . Clean. Climate controlled. Friendly staff. My rates never increased while I was…read morethere for 5 years. Plus they offer military discount. This business is independently owned business too. Highly recommend.

DO NOT USE ROGOVIN MOVING AND STORAGE…read more This was, without exaggeration, one of the most unprofessional and disrespectful service experiences I've ever had. PICKUP: The movers arrived already frustrated and openly complained about having to move larger items- items that were absolutely disclosed ahead of time. They told me dispatch never informed them, which immediately put me in the middle of their internal failure. Because of this, they were completely unprepared to properly pack those pieces despite the fact that I paid Rogovin in advance to pack them. As a result, both items were significantly damaged. When I called dispatch to resolve it, instead of taking responsibility, they argued with me and blamed me for not packing the items myself... for a service I was literally paying them to perform. I was charged for packing that never happened. DROP OFF: It somehow got worse. Immediately, a mover disappeared into my bathroom and later came out apologizing, asking if I had spray. I later discovered he hadn't even flushed properly. I had to clean up after your employee in my own home. That alone is unbelievable. They also don't tell you that you're required to stand there and help them count every item during unload, or risk issues later. That burden is entirely put on you with zero warning. And then the most unacceptable part: They left with one of my major belongings still on the truck. Instead of immediately correcting their mistake professionally, I was told to meet them on the side of I-95 as if that's a normal or reasonable solution. I spent hours of my workday trying to track them down on a highway and never found them. When I called dispatch again, I was met with hostility and told I would need to go all the way back to Connecticut to retrieve my own item... after I had already moved to Maryland. Let that sink in. This company: * Damaged my belongings * Charged me for services they didn't perform * Left my home in a disgusting state * Lost one of my items * And then refused to take accountability or fix it in any reasonable way Until my missing item is returned to the address I paid to have it delivered to, this review will remain. Avoid this company at all costs.

Why can we give 0 stars to this horrible Moving company…read morebesides braking my stuff they lost some of it and offer $50 to repay it !!! Would not recommend it to anyone

Moove in, now "istorage," has gone downhill dramatically since the new owners took over. Aside from…read morethe 2 massive rent increases in the first 9 months, the facilities have gotten filthier, filthier, and filthier. The new management paid for the new sign and the renovations stopped there. This location was already showing its age, and all maintenance has seemingly been stopped or reduced to below the bare minimum. I'm now happily paying half the price I was for a unit double the size at the cubesmart down the road.

From the owner: iStorage offers convenient, affordable self storage units in New London. Whether you're looking for…read moreeasily accessible drive-up storage units or indoor climate controlled units, you'll find a home with us. Our well-lit facility features extended hours and wide aisles for convenient, easy access. Rent with iStorage at 960 Bank St today and see why our cashless facility is the ideal place for your storage needs. iStorage is an NSA Storage brand and facility.