Do not go with the cheapest quote. That's the lesson I learned…read more My move did not go as expected. I made it clear that I had a lot of large, heavy furniture and I also told them the sizes of the two storage units that I wanted emptied and brought to my new house. I specifically asked if it would all fit and if they would make multiple trips. I was quoted a price for six hours including tax. They did bring most of the large, heavy stuff but took NONE of the boxes. Now I am left to empty half of a 10x25 unit in MANY trips in my car. Not only that, but one of the movers spent a lot of time trying to get out a splinter (using tweezers that I offered) and using the bathroom and the other guy stood around waiting for him. This caused me to be charged for an extra hour. I'm grateful for what they did, but it wasn't as much as I was expecting. I'm older and on a limited budget so I went with the lower priced option because she said they would handle it, but they didn't and now my arthritic knees and back are paying for it.

We were looking for movers for a move from one town to the next. Carolyn was extremely helpful and…read moreresponded quickly. The move is next week but so far I would highly recommend her.

I've been storing here for years. My unit is safe, and my rates have never gone up. I've even been…read morea week late on my payment, and my rate has not gone up. Find another storage facility that offers a fixed rate no matter how long you are there.

I am very disappointed with this facility. They are advertised as having a discount on U-Haul, but…read moreeven after I showed them the receipt, they refused to honor it. I booked a moving truck through them only to find out that the truck is not actually available. The man who answered the phone told me to read the fine print. No apology. No discount. STAY AWAY FROM THESE GUYS!

This is literally harassment. Stop calling me 7 times a day! If someone doesn't answer after you've…read moreleft ONE voicemail, who the hell do you think you are calling them endless times? Worst company ever, just because of this. Customers beware!

I was very impressed with Amy, the store manager. She advised me of units available and then was…read moreable to rent me a unit more compatible to my needs. The unit was clean and I feel confident leaving my items there.

I was a 5 star review customer... just go somewhere else with better customer service- it's worth…read moreit, trust me.

Excellent value . Clean. Climate controlled. Friendly staff. My rates never increased while I was…read morethere for 5 years. Plus they offer military discount. This business is independently owned business too. Highly recommend.

I cannot say enough great things about Lowe's Moving & Storage in Waterford. Tony Lowe has moved me…read moreseven times, and every single move has been nothing short of incredible. Tony, as the owner, is personally on site for every job, which speaks volumes. His team is professional, caring, and works incredibly hard. They always show up exactly when they say they will, and in all seven moves, not one single item has ever been broken. The care they take in packing, wrapping, and protecting belongings is truly exceptional. As a realtor, I not only trust Tony with my own moves, but I confidently recommend him to all of my clients. There is simply no other local moving company that compares to Tony and his team when it comes to reliability, professionalism, and peace of mind. If you're looking for a mover you can fully trust, this is the one.

What should have been a fairly easy move became complicated and confused. I was living with my…read morefather in a small apartment, and I needed to return to my own home. The only designations for the items were to go to my home or Goodwill. Easy, right? All the furniture basically was designated to go to Goodwill. I was told by Tony Lowe that it wasn't good enough for Goodwill. There were cherry pieces, a hutch, end tables and a nightstand that were original Pennsylvania House furniture purchased in Terryville, Connecticut. This was like insulting my parents themselves. The furniture was nicked up in the previous move as we went with a more discount mover. However, it certainly was good enough for Goodwill or better. This person brought about seven college-aged guys with him which I thought was ludicrous for a small move. So instead of giving my instructions once I had to say the same things repeatedly. The guys were very nice, although their boss was pompous, condescending, insensitive, and was even laughing at me. From the start he was a rude jerk. I never remember a move being this bad. I was in a lot of pain, soon to be followed by much more pain because the movers left a lot of stuff behind that I had to manually move myself. The whole job felt rushed because they told us repeatedly that they were on their way to another job which sounded much more important, a mansion as one of the guys said. My sister who hired this mover must not have read the other negative reviews. I had a simple request for a special litter box to be brought over. I bagged up the clean litter and put it inside the litter box. Things are expensive now, and I don't have money to waste. Tony basically laughed in my face, and they threw away the litter box, I'm sure. My mother's special pink stool that I shouldn't have entrusted to them, never made it to my home. I believe some special Christmas ornaments, as well, never made it to my home. It would have gone much smoother with maybe two or three guys at the most. Too many cooks spoil the soup! Many items were left unlabeled, and my sister had indicated that boxed items would be labeled. I did as much preparation as I could in advance. My sister, being the POA, received and paid the bill. I asked to know the amount, but I never received an answer. It's probably outrageous. Then I needed to tip the guys so they didn't get that much because I had $105 on me which had to be divided 7 ways. This bill and tip were my dad's to cover, unfortunately.