Horrible customer service. From the moment I walked in he made it seem like I was bothering him…read more Instead of feeling welcome it seems like I was just annoying him instead. The owner acted like answering my questions was an inconvenience. Customer service is just as important as the quality of the repairs but unfortunately this business fell short. I wouldn't recommend this shop if you expect friendly, respectful service.

Mr. Butler seems to have great knowledge of watches and reasonable prices, but he's grouchy to the…read morepoint where I found a different watch repair person. I started collecting watches last year and am usually in need of some repair on them. He has terrible customer service skills. Before I found my current repair shop, I would go to Mr. Butler. He uses an archaic paper ticket system to track his repairs. I couldn't locate my ticket once and called to check on the status of my repair. He threw a fit about it "I've got 100 watches and have to look through every one!" and I felt bad that I'd called for an update. I never got the calls about the repair that were promised - I always had to call him. I get how it's hard to look through the watches and wouldn't ask him to do that while I'm on the phone, but he also certainly should not blast a paying customer. He needs a better system. I tore my house and car apart to find the ticket before I would call back. When you call him on the phone, it feels like you're burdening him with your request. He hangs up abruptly and you are left asking yourself if you've done something wrong Another time I had a watch that needed repair and went into the shop. He was working on a watch in there. A man was sitting in a chair. I sat down for 15 minutes waiting to be waited on. Another man came in, waited 5 minutes without any conversation, then left. Mr. Butler took a phone call without ever acknowledging that I was in the store. I finally left without talking to him and haven't been back. He acts like he doesn't need my patronage and I won't be back.

Took my rod for John to look at. New Graphite rod that the tip had broken off. When I told John…read morethat it was new and broke on the first use, he looked at it and suggested that it might have been a defective blank, and though he would be glad to fix it, he suggested that I try a warranty claim first. I did, and got a new rod in exchange. He explained how he would fix it and since I had repaired some of my own rods in the past, I was able to determine that he clearly knew what he was doing. So though I can't rate his work, I can rate his knowledge and integrity by his recommendation to me. An easy place to get to and drop off and I won't hesitate to take my repairs to him if needed in the future.

Based on previous reviews I did business at Carolina Gold Exchange. Victor was very patient while…read morechecking each item I took in and was happy to explain information that was unfamiliar to me about the jewelry. It was a delight to work with someone who was not only knowledgeable but thorough in his work. He went above and beyond to assist me without pressure to purchase my items. I look forward to sharing his work ethic with others.

I went to Carolina Gold Exchange with my Husband base on the reviews here and was not disappointed…read more Victor was extremely knowledgeable, fair and friendly. I would highly recommend him to anyone looking to sell their gold and or silver. Thank you Victor

Great service, we were greeted immediately, needed 2 watch batteries installed , one watch bracelet…read moresize adjustment and one watch clasp adjusted... all performed quickly and a fair price. Would definitely recommend. We will definitely return for watch service and jewelry repair.

100% recommendation....a true professional watch repairman who is very client focused. I would not…read moretrust my watches to anyone else!

I've been to Time Square many times and always left satisfied. Great work and reasonable prices!read more

Want to have your day ruined? Go to this repair shop ..could careless…read more about fixing any watches. I brought in a watch he didnt touch it just looked at it and said he is not interested in fixing the watch. This man is so miserable. Don't take anything there to be fixed it depends on what mood he is in if he wants to work or not. All these good reviews are false . You can feel the death when you walk in.

Fast, Quality product & replaced quickly also said if needs adjusted will come back and do when we…read moreare here no charge. That is someone who believes in their work. Very happy with his work.

This guy is great!!! On vacation in Myrtle Beach and was in need of new awnings and an arm. He…read morecame to our campsite at sun outdoors Myrtle Beach and did it on site! He was fast to respond with GREAT pricing! He was on time, fast, very friendly! Would definitely recommend!!!!

I visited while on vacation to get my wedding ring repaired after the soldering cracked. From the…read moresecond I walked through the door, I was treated with the utmost respect, warmth, and genuine kindness. What impressed me most was that it didn't matter what price point I was spending--they operate with complete integrity and make everyone feel welcome. Even though I was just passing through town, the knowledgeable staff made me feel like a lifelong, loyal customer rather than a one-time vacationer. My ring looks fantastic, and I couldn't be more grateful for their wonderful service. I highly, highly recommend them!

We love Jacob the Jewler. Even though we now live in Ohio, we still visit the area often and wait…read moreuntil we are in town to buy or sell any of our jewelry. They do outstanding work and are always upfront, honest, and fair. Jamie was a big help when we were selecting an anniversary ring. He is very knowledgeable, friendly, and does outstanding work. The shop has always been very receptive to our needs. We will never buy the jewelry anywhere else again. Check this place out, you will not regret it!

Wonderful work, fair prices and fast! We will definitely come back again and highly recommend his…read moreservices.

Very Professional with a Quick Turnaround time.Excellent service and great prices.Jason is an…read moreartist at what he does and takes pride in all his work.