100% recommendation....a true professional watch repairman who is very client focused. I would not…read moretrust my watches to anyone else!

No communication. Multiple calls, emails, and website inquiries ignored. I will never go back. If…read moreyou call you clget a recording instructing you have to leave an inquiry. Finally got my item back and was lied to that I didn't reply to them. Stay away.

The experience my mother and I had at Grady's was beyond top notch! Miss Dawn never made us feel…read morerushed or like we were a bother while trying to find a custom bracelet for my mothers birthday! She provided perfect suggestions and my mother absolutely loves how the bracelet came out! I ended up getting a beautiful necklace for my birthday as well while we were there! While we may have started as new customers the whole staff and especially Miss Dawn left such a warm and lasting impression that we will no doubt be returning and continuing to use them as our jewelers! Nothing is better than dealing with a family owned mom and pop business and the 56 years of being a part of the community and in business it shows why they are the best around!!!

Grady's came into my life when we relocated from NY. For the last 11 years it has been my go to…read morestore for watch batteries and repairs. Recently I asked Dawn if she could make a ring out of a pair of earrings that were a special gift from my husband. Long story, but to get to the point, Dawn created such a special ring for me. It was exactly what I had envisioned. The price was reasonable, and the workmanship was exquisite. This is a store is a treasure in the town of Conway, SC. Thanks so much, Jane C.

I was first there in March of 2026, and Katrina did such a great job restringing my necklace! When…read moreI needed another one done, I sent it to her, and not only did she do another great job, but she beat the estimated time frame by 3 days! She's so pleasant and really goes above and beyond! Cannot recommend highly enough!

Joel did a quick fix on my Tissot automatic watch, other jewelers would not touch and did not…read morecharge me and the girls there cleaned my wife and my rings (they do it n/c) Great service. They know how to run a business. They have a customer for life here. Thank you!

I took my tag watch there today to get a couple links taken out of it. The Kid/owner gave me back…read moremy watch and I was like, but the clip is backwards. He said it was like that my watch was never like that then I get it and they're scratches on the back where you clip it. I took it to Dick Pond store and the jeweler fixed it in two minutes right in front of me, he said, whoever took the links out didn't know what they were doing. I am very upset that this place even had the audacity to charge me. I definitely will not be back and I have a lot of things I always get fixed. They did a nice job on my ring but now I had to second-guess them. It's just a mediocre jewelry store.

The owner is great and goes out of his way to help and even lets you watch repairs being made. We…read morehave been to him quite a few times and always satisfied.

Great service with Dick pawn 501; fast friendly service in Carolina Forest . Thanks for kindness…read more!!!!!

They will not sell you silver rounds or bars. What's the point of even having it out on display???…read moreWon't be going back.

I needed to pick a last minute gift and was having trouble selecting or deciding. Cindy, the…read morerepresentative, noticed that I was struggling and kindly offered her assistance and time. She took the time to understand the person I was buying the gift for and made this recommendation, which I loved. And ultimately, it was the perfect gift and exactly what my partner had wanted. Thank you Zales and thank you Cindy!

Angela from this location helped me with amazing care and a positive attitude throughout my entire…read morevisit, she will truly be the reason why i return to this location for future purchases. Best customer service you can receive, Thankyou!!