Whatever keeps happening "Personally" your business should come first and not leave your customers…read morestranded in the cold for hours without a called. It wasn't the first, second or third time myself nor my wife had to wait for a "Scheduled" pickup to get home. Three hours to get picked up the first time, two hours the second time, and the time didn't get much better after that. It happens most of the time when the driver "Lacy" is driving and doesn't return the call, when we call to find out what the issue is. Worse service than AM/PM and I thought they were the worse!

Ii've used this svc many times and recomemded them to friends&family. Called sunday 1/sep…read more Called sun 1/sep,after 45 mins cancelled ride.i've used them many times recomended to friends&family.never again!

I'm not a review writer but i have to share my experience with this organization. This was a…read morehorrible experience. Unless you're an important  VIP executive and have a well versed knowledge of the limo industry, steer clear of this company. I contacted them to get a quote for a limo for my kids prom. Everything was fine, the price seemed fair and we moved forward. When the day arrived, a black SUV pulls up instead of a limo. When i contacted them to ask the reason there wasn't a limo there, i was told that i don't understand the definition of what a limo is these days and i should have known from the price what kind of car i was getting. I'm not a frequent limo rider but when i think limo for prom, I'm not picturing a black SUV.  The rest of the unprofessional interaction played out through text (pictures attached). I asked why would i pay for a limo when a SUV showed up, and i was told the miscommunication was my fault. I don't think it's unreasonable to expect a limo when i called a limo service.  For anyone thinking of using this company, just know they don't even have any limos available. It is only SUVs so if you're not an important doctor, lawyer,  or executive then don't expect anything else from them.  I truly feel i was ripped off with the old bait and switch. The plan was to give my kid and their friends a memorable experience for this once in a lifetime senior prom. The service was provided and i was willing to pay an adjusted amount for the lack of a limo since at that point, we had no other options. However, when we texted about it the next day, Dave the owner was a wittle crabby from his trip to Europe (which he had to mention as if it pertained to the conversation what so ever). He was completely unreasonable, and accusatory. He called me cheap and went on and on about his important clients and demanded full payment because i was dumb to expect a limo from a limo service.  I'll let the pictures speak for themselves but if you're just normal folk, don't bother with fireman's LIMO service. There's no integrity here. The driver was great though

David, you are amazing and I so appreciate all your kindness and support during the snow storm…read morecoordinating my daughter's ride for college. Appreciate your promptness Tony for picking our daughter up!!! Thank you so much and happy holidays!!!

my family and I have rented from this company for years. Airport and wedding service in their Limo…read morebus. every time it's be perfect. they were on time with a clean vehicle. the office staff is very friendly and easy to work with.

if I could I would give a 0. NEVER USE THIS COMPANY! We have used them a lot in the past and were…read moresatisfied, but this time they charged us $560 to drive to the Detroit airport and back when prior was only $250. Such a rip off. When we called to cancel they said it is non refundable despite never mentioning that on the phone. We will NEVER use them again! Your greed has lost you a customer.

Super early morning pick up. Driver was on-time and friendly. Clean car. Would use them again!read more

From the owner: Ride Vibe Services, LLC, a locally woman-owned rideshare company. We offer private, scheduled rides…read moreto and from Cleveland, Detroit and Akron/Canton Airports as well as round trip transportation to downtown Cleveland concerts, games, zoo, casino and special events. We currently operate in Western Cuyahoga, Erie, Lorain and Medina counties and can provide: Pre-scheduled airport pickups/drop-offs Professional, courteous drivers Clean, comfortable rides—always on time

Detroit Airport Transportation was amazing! The driver was very prompt, very friendly, and got me…read moreto the airport in plenty of time to catch my flight. Taking early morning flights can be stressful and Detroit Airport Transportation made my transportation to the airport so easy. I highly recommend Detroit Airport Transportation and will be using them again in the future

My first time having any type of rideshare. Theresa was on time (early). Helpful, kind, patient (as…read moreI have mobility issues) and a careful driver. It was a pleasant ride. Will definitely use her service in the future.

This was one of the most terrible situations I have ever engaged in…read more. All I was trying to do was get my 88 yr. old Mother from the airport to her home in Willoughby. The lack of professionalism was totally flabbergasting and mortifying! I only asked for a ballpark quote/price... to see if I could make an intelligent decision. I was never given one! I provide about every piece of information imaginable... When, Where, time, address, Fl. info., name and it wasn't enough for Theresa to at least get me a ballpark price! I have many people in line here in Arizona, wanting to treat me like a POS.... I am NOT taking it from someone out of state, 2,000 miles away! Good luck to anyone wanting to use this service. Thank you, R PS...... I just read the recent reviews; two of them one from David and one from Diane... why couldn't I just get a ballpark price!???? Seems like the other people were treated very nice! THATS ALL I wanted... Good night