We recently visited Maria's Alterations to ask about hemming a dress and adjusting the sleeves. The…read moredress we brought was a simple black floor-length gown with a slit--something that could easily be worn to prom, as a bridesmaid dress, or to a cocktail event. Based on the shop's own description of handling "formalwear," we believed it would qualify. At the entrance, a sign stated the shop was by appointment only and for bridal and formalwear. Since we were already there, we stepped inside to confirm and possibly set up an appointment. Inside, the woman (presumably Maria) was sitting on her phone. She stood up when we walked in, and after we asked about the dress, her response was simply "no." There was no explanation, no apology, and no effort to help point us in a better direction. The interaction was short, dismissive, and left us feeling unwelcome. To be clear--the problem was not that the shop has limits on what it will alter. That is understandable. The problem was how it was handled. A professional response could have been as simple as, "I'm sorry, we only take bridal gowns, but you might try this other tailor." Instead, there was no kindness, no helpfulness, and no effort to provide good service. While older reviews may praise the quality of the work, our experience suggests customer service is lacking. If you are considering this shop for an important dress, especially something sentimental like a wedding gown or prom dress, think carefully before booking. Professionalism and respect are just as important as skill, and unfortunately, that was not what we experienced here.

Maria is kind, extremely helpful and just purely talented. I had quite a difficult dress to take…read morein. It had a lot of appliqué and lace I was very nervous that it would mess up the dress. She truly blew my expectations out of the water and then some. My dress fit perfectly on my wedding day and I felt amazing I forgot I even got it taken in. It was always so comfortable to go for a fitting and you can really trust Maria with your vision. And she is very honest and upfront about her pricing. Highly recommend to anyone who needs alterations in Palm Coast and surrounding areas

I love Michelle! She does great work, and she went above and beyond to get a rush job done for me…read morebefore I had to get on an airplane. Her prices are exactly what I would expect for the quality of work that she does. I would highly recommend her services.

From the owner: An eye for detail to every stitch. I work out of my home and take the time to be sure every garment…read moreis finished to perfection.

This place is amazing! She has great customer service and got my dress done fast! I recommend her…read moreservice

I was in a serious pinch and needed alterations quickly. I really needed a bridesmaids dress…read morealtered and Rebecca seriously came to my rescue! She was up for the challenge and altered my dress in just 3 DAYS! Price was extremely fair and shockingly reasonable - big corporations usually take advantage of these situations, so I deeply appreciated how fair this was. I was completely at awe at how kind she was, how quickly she got back to my inquire, and how pleasant the entire experience was. Rebecca - THANK YOU! I'll absolutely be back in New Smyrna Beach and will bring more work & recommend you to everyone and anyone! Much love.

Needed a pair of pants hemmed and Rebecca really did a great job. Price was very fair and only…read moretook several days. Thanks so much for the great job, I will definitely be back with more work. God bless you.

I had higher expectations from the reviews here on yelp. I brought a doll here, ask them to make an…read moreopening in the back of the doll so I can put a voice recording heart inside. I asked for a Velcro or a zipper. I got the doll. They literally just cut a hole didn't even fix the fringe. They glued two pieces of Velcro in the back and put a piece of cloth over it when you open the pocket the Velcro rips off so I had to spend 30 minutes trying to sew them on so they would be there. And they charge me $35 for something I could've done at Michael's for four dollars and probably turned out better. And they also cleared the message on the heart which required me to re-record it.

should be zero stars . dropped off throw blanket to be stitched up a bit on November 20th. told us…read morethey would call with a price . Called them two days later , extremely rude on the phone . told me she would call me back Monday or Tuesday of the next week . So , here we are . 11 days later , no call back !!! I went in and ask for my blanket back. Owner was rude , tried to give me the wrong blanket back at first . I told her , no it's the blue one . After setting my blanket on the counter , she snatch the blanket out of my hands . if she was a dude there would have been hands thrown !!!!!! then she used some profanity as I left . PLEASE DONT USE THIS BUSINESS!!!!!!!!!!!!!!!!

If you're starting a search for something special to wear, whether out and about town or on a…read morecruise or a special occasion, I recommend Raisa's place. Here you will find a great selection on outfits and a hostess that will fit you right and provide and amazing customer service. She will treat you like family and you will become a customer, and perhaps a friend, for life. Check out the extended selection of full figured clothes, cruise wear and casual, but hip outfits. I always feel like a million bucks and get complemented constantly on my choices.

From the owner: We have unique tops,dressed,gowns from Italy ,France and USA designers.We do alteration and custom…read moretops and dresses .You cane fine us on FB Paige Raisa's Place.