Extremely Disappointed with Taste of Class Catering
We hired Taste of Class for our wedding reception, expecting the professionalism and service we were promised during the planning process. Sadly, what we experienced fell far short of those expectations.
Several key issues left both us and our guests disappointed:
Food Shortages: Two full tables (16 guests) were left with only rice and a few pieces of chicken. No salad, no lasagna, hardly any vegetables. The Caesar salad wasn't replenished until 25 minutes after everyone had already finished eating. This was not because guests "over-served themselves," but because the buffet was poorly monitored--there was no staff at the serving line, and it took one of our guests knocking on the kitchen door to get more food brought out.
Unprofessional Staff Conduct: Guests saw staff helping themselves to food before all guests had been served. Regardless of the explanation given later, the optics were terrible and made it seem like the guests weren't the priority.
Coffee & Tea Missing: Several guests--including the groom--went to get coffee before tables were cleared and found none available, despite the promise it would be the last thing removed.
Head Table Cleared Too Early: Our wine and glassware were removed without asking, while we were away briefly greeting guests. This felt dismissive and rushed.
Basic Standards Missed: Paper napkins at a formal wedding reception--an oversight that should never have happened.
After the wedding, we reached out multiple times via email to raise these concerns. Management at Taste of Class never once replied to us directly. The only communication we received came from someone who seemed more interested in defending the company's actions than in taking responsibility or offering solutions.
This complete lack of direct response from management only added to our frustration and disappointment. On one of the most important days of our lives, the service, food management, and follow-up were all well below what was promised.
We did have some positive moments--one server in particular checked in on us and was kind--but overall, we cannot recommend Taste of Class and would urge other couples to consider their options carefully. read more