Kim and I always enjoy Cody being over here as our technician we like talking with him.We had some…read moremisunderstandings about different things but they always works it out for us. He is a very knowledgeable person. and he helps us out every way he can. I would recommend Absolute Comfort to anyone.

We were a customer of 13 years and had a good run with Absolute Comfort. We prefer to support…read morefamily-owned businesses and Absolute Comfort came more than once after hours when we lost AC. We bought both furnace and AC units from them, and they had never steered us wrong. Last summer we bought a new AC unit based on Alec's suggestion and at the time found him to be honest & knowledgable in the process. Alec also suggested Lennox's new iHarmony zoning thermostat of which now after researching we paid way too much (we were charged $3K+ and it costs approximately $387 online). After installation we returned home from being out of town to an above 80-degree house to later learn the new thermostat had been programmed wrong upon installation. They did come right away on a weekend & made some temporary changes to get the house cooled down. The heat continued for days after that. Alec couldn't figure it out and turned it over to Ronnie. Ronnie tried to fix it (meanwhile we were still battling the July heat) and told us to stay in touch via phone. That was the last time a text or call was answered and were unwilling to call Lennox support to fix the problem. We finally had to go through a painful 1+ hour support call ourselves to learn the zones had not been set up correctly upon installation. Correcting the thermostat fixed the problem immediately. Never heard from Absolute Comfort again, and we chose not to pursue any longer. We felt like taking our money was priority this time around, not customer satisfaction. That was a dealbreaker for us.

-- July 2024 Update -- When our indoor unit would not kick…read moreon, I went outside to see that the compressor was cycling. The inside unit had a code displayed clearly. I called Buckners to have them come take a peek, and service the unit (which was ~1.5yr old). They sent a new technician who did not understand the issue. They first thought the unit was low on refrigerant. They then overcharged the unit. They called to the office for a second opinion. They told me that the TXV was sized/not opening. I once again asked about the code on the front. They did not take a look at the code, which the definition is printed clearly on the inside of the furnace panel. They wasted four hours of my time, sent the new guy (with no support), overcharged my system, and recommended a repair which I did not need. I then received an email with a $619 dollar estimate for the labor (as parts were covered under the manufacturer's warranty). But don't worry, there's a cheaper member price! They have an offered "membership" you can pay for monthly to allow you a discounted cost on a repair you didn't even require. I asked why the price was so high, becuase it was a 1-2 hour repair, and they said they always estimate high in the case that it takes too long, we would not pay more. Ultimately that behavior only serves the business. I got a second opinion from a commercial HVAC tech, and he instantly looked at the code, connected a module to read the blower motor status, and recommended a repair. The total time to repair was around one hour. Ultimately, Buckners was a pretty good company early on, but after they were bought things seem much worse: - Scammy practices having a "member" price ... Labor price is inflated to push you toward a monthly subscription - Unexperienced technicians deployed without someone to back them up (this is really Buckner's fault, not the new guy) - Overcharging for simple repairs - Almost caused damage to my condenser compressor due to over pressurization - Wasted my time, and I ultimately was in a state of disrepair longer due to their incompetence The ONLY reason I post these experiences is to warn others who may not be aware of what's happening and have no idea how modern HVAC systems work. Good luck Buckners, I will NEVER call you again for a third chance.

In July, I called Buckners to come out and take a look at a furnace because I thought it smelled…read moreodd. The furnace is old and has a pilot light. The technician briefly shined his light at the furnace, without taking the front cover off, and declared that the furnace was too old to look at. He would not even attempt to diagnose, and instead said I needed a new furnace. Even though he refused to actually look at the furnace and diagnose it, he still charged me the $109 callout fee. I had told their office when I called to make the appointment that the furnace was old. They could've told me at that point that they do not work on old furnaces, but did not. Instead, they charged me over $100 for doing nothing. If your furnace is older, beware that they may do the same to you. Also, as an FYI, I called a different company who came out, took the front off, cleaned it up a bit, tested for CO, told me it was working just fine despite the age, and that the smell was just related to the pilot light and was no big deal.

My husband and I worked with this company to have an electrical panel replaced in a rental…read moreproperty. The electrician was very good and the work turned out better than we expected. The cost was very reasonable and on the low end of what this kind of job would normally cost. The electrician was easy to reach, but the company was so busy that it did take a while to get an appointment. But no more than a week. The fact that they are busy says they're good. The only issue initially was getting a return call from them, I assumed because they were busy, but once we got the process started everything went well.

If I could leave zero stars for this company, I would. I was assigned their services through my…read morehome warranty for an electrical issue we're having. The home warranty company sent them not one but two work orders after not being able to get ahold of anyone. I then called twice, left messages both times and had the home warranty company call. No one ever even called me back. I requested a new electrical company to complete our repairs. Very disappointed in the customer service, or lack thereof.

A huge thank you to Schuler Heating and Cooling! First, the people and customer experience were…read moreincredible. From top to bottom, we felt like we were in good hands the entire time. Second, with a failing heat pump just days before a cold snap, we had a consultation and a competitive quote in our hands within 2 hours of our call. The system was installed, work area cleaned (very clean!), and we were back to normal life within 24 hours. The materials, craftsmanship, and finished product were top-notch, exceeding expectation. Third, this is all happening during a pandemic, and everyone followed and/or exceeded all of the recommended protocol. I hope they don't get too busy for us, but they should be your go-to company!

We have used Schuler ever since we moved to the area 25 years ago. Most recently they responded to…read morea potentially life threatening situation when the furnace exhaust piping rotted out, discharging CO2 into the house. They responded within two hours and quickly rebuilt the exhaust. Quality of work was exceptional and the price was very reasonable. Great job!

I've been using Summit for about 8 years now, and they have consistently exceeded my expectations…read moreevery time. They installed my HVAC when I moved in. I have never had any issues or repairs, but they come out and do my maintenance twice a year. Today I had a scheduled maintenance visit with Tara, and I can't say enough good things about her. She was not only professional and thorough, but she really took the time to go above and beyond in explaining things to me in a way that actually made sense. One thing that really stood out was how she walked me through how, why, and when to flush my water heater. She also let me know that they do plumbing too if I'd like help. Honestly, I had no idea this was even something I was supposed to be doing, and she didn't just mention it in passing she made sure to answer all my questions and explain why it mattered. Highly recommend them, and Tara!

I signed up for their annual maintenance plan ($199/yr, 2 service visits). They came out to do the…read moreAC checkout, since the system was 1 year old. Everything checked out fine. I didn't appreciate the $2,000 in "stuff" that I was offered to buy, but, I haven't seen an HVAC company that doesn't do that. This was on a Friday morning. The problem didn't arise until my wife and I tried to take showers on Saturday. There was no hot water. Went down to check the hot water heather, which is next to the furnace. Instead of the dial being on "hot", it was on "pilot". How it got turned to pilot, I have no proof, but, I would imagine that the tech from Summit, either accidently, or for some reason on purpose, turned it to pilot. I sent a message thru the Summit HVAC website about what had happened. I got a call from the service manager on Monday. He said that there was no way, no possibility whatsoever, that his tech, in any way, shape, or form, could have moved that dial on the water heater. When I said "I guess it's a mystery", he said "sure is". But, he reassured me that Summit was still there to take care of me. I told him "that wasn't going to happen". I said I wanted out of the annual agreement and half my money back (I had paid the full $199). I got less back than I asked for, but, that is another story for perhaps another time. Needless to say, I do not need these people in my home. But, for everyone else, if you want techs that are infallible, and a company that will stand behind the infallibility of those techs, perhaps Summit HVAC is for you.

I have been a customer Besel's since 1990s, Have always been satisfied with their service until…read morelast year. I didn't mind paying a little more for better products/service through the years. I have seen managers come and go over the years. This is a warning that they no longer seem to care about their customer's. I spent over$8000 on a new heating/ac system in approx August 2023 with a 10 year warranty. Unfortunately the compressor broke down during the heatwave last August. I contacted Denis Wacker in charge of the service dept. He informed me that they could not help me. That they could not get another compressor or furnish my tenant with a couple of window ac units to get him by the 100+ heatwave we were having. He was gracious enough to charge me a service call and offer me around $878 to make up for the fact that his company could help me. WOW!! $878 vs $8000 +WHAT THEY ORIGINALY CHARGED ME! In the past they have always installed above average equipment HOWEVER, things have changed under the current leadership! LET MY RECENT EXPERIENCE BE A WARNING IF YOU PLAN TO USE BESELS IN THE FUTURE! By the way I got ahold of another contractor and he got my tenant up and running within a week.

It's important to get routine service on your HVAC, and Besel did a good job of making sure that we…read morewere prepared. The staff was knowledgeable, their service technician worked quickly, and they were courteous all the way through. It's easy to put off routine maintenance, but it is important!

Full Nelson saved! Young Blake, hvac tech came out last week and informed me of what my system…read moreneeded. Clint, hvac guy just seems to save me every time he comes!!! From BIG issues to the very small issues Full Nelson seems to come through for my family! Amanda, phone/scheduling clerk takes the information from the customer and notes my account so that the right techs show up for me! Thank you and I'll be calling again and renewing our membership soon!

This place sent a man who did only a small portion of the work, charged for things he didn't do,…read moreand wouldn't give me an itemized bill. I'd give them zero stars if I could. A complete rip-off.

Jeremy Electric did a great job installing my Tesla Wall Connector. Adrian and Will were friendly,…read moreprofessional, and worked efficiently. They answered all of my questions and made the whole process easy. I'm very happy with the installation and will definitely be keeping Jeremy Electric on my speed dial for any future electrical work. Thanks, Adrian and Will!

These guy's are great. I will never use anyone else for Electrical work. Jeremy came the day I…read morecalled and his electricians came the next. The electricians Roberto and David were great, in fact, they were all exceptional. I have an old home that had a Federal Pacific Electric box. If you have an old home like mine and you have one of these electrical boxes (have it replaced asap)! Those never did work well and are definitely a fire hazard! They knew the history and got it done the next day.