We bought a pretty nice heat pump from KC Prestige a couple years ago. The install went well…read more However, after they got the money from the initial purchase, they don't return messages from the web site, phone calls or text messages. I required a service check and can't get help. I've tried to sign up for a maintenance plan and can't get a return contact. I have completely lost faith in KC Prestiges willingness to provide support after the purchase and cannot recommend this business.

Nick and his team responded promptly to my service request for a new furnace after mine gave out…read morethis winter. He laid out several options for replacement and explained each of them thoroughly. He answered every question I had about which option was best for my home and was able to do a same day install.

Avery did an amazing job fixing my AC last week. A different company had previously quoted me a…read morevery expensive A coil replacement to fix the issue but Chet and Simon from Avery found that my A coil was absolutely fine and they fixed my AC for much, much less. Grateful!

Called several local service companies who either didn't answer or call back but Avery answered and…read morescheduled service on the first call. Max arrived on time and performed thorough furnace service. He was pleasant, polite and knowledgeable. Will definitely use Avery service again and highly recommend them.

-- July 2024 Update -- When our indoor unit would not kick…read moreon, I went outside to see that the compressor was cycling. The inside unit had a code displayed clearly. I called Buckners to have them come take a peek, and service the unit (which was ~1.5yr old). They sent a new technician who did not understand the issue. They first thought the unit was low on refrigerant. They then overcharged the unit. They called to the office for a second opinion. They told me that the TXV was sized/not opening. I once again asked about the code on the front. They did not take a look at the code, which the definition is printed clearly on the inside of the furnace panel. They wasted four hours of my time, sent the new guy (with no support), overcharged my system, and recommended a repair which I did not need. I then received an email with a $619 dollar estimate for the labor (as parts were covered under the manufacturer's warranty). But don't worry, there's a cheaper member price! They have an offered "membership" you can pay for monthly to allow you a discounted cost on a repair you didn't even require. I asked why the price was so high, becuase it was a 1-2 hour repair, and they said they always estimate high in the case that it takes too long, we would not pay more. Ultimately that behavior only serves the business. I got a second opinion from a commercial HVAC tech, and he instantly looked at the code, connected a module to read the blower motor status, and recommended a repair. The total time to repair was around one hour. Ultimately, Buckners was a pretty good company early on, but after they were bought things seem much worse: - Scammy practices having a "member" price ... Labor price is inflated to push you toward a monthly subscription - Unexperienced technicians deployed without someone to back them up (this is really Buckner's fault, not the new guy) - Overcharging for simple repairs - Almost caused damage to my condenser compressor due to over pressurization - Wasted my time, and I ultimately was in a state of disrepair longer due to their incompetence The ONLY reason I post these experiences is to warn others who may not be aware of what's happening and have no idea how modern HVAC systems work. Good luck Buckners, I will NEVER call you again for a third chance.

In July, I called Buckners to come out and take a look at a furnace because I thought it smelled…read moreodd. The furnace is old and has a pilot light. The technician briefly shined his light at the furnace, without taking the front cover off, and declared that the furnace was too old to look at. He would not even attempt to diagnose, and instead said I needed a new furnace. Even though he refused to actually look at the furnace and diagnose it, he still charged me the $109 callout fee. I had told their office when I called to make the appointment that the furnace was old. They could've told me at that point that they do not work on old furnaces, but did not. Instead, they charged me over $100 for doing nothing. If your furnace is older, beware that they may do the same to you. Also, as an FYI, I called a different company who came out, took the front off, cleaned it up a bit, tested for CO, told me it was working just fine despite the age, and that the smell was just related to the pilot light and was no big deal.

It's important to get routine service on your HVAC, and Besel did a good job of making sure that we…read morewere prepared. The staff was knowledgeable, their service technician worked quickly, and they were courteous all the way through. It's easy to put off routine maintenance, but it is important!

I have been a customer Besel's since 1990s, Have always been satisfied with their service until…read morelast year. I didn't mind paying a little more for better products/service through the years. I have seen managers come and go over the years. This is a warning that they no longer seem to care about their customer's. I spent over$8000 on a new heating/ac system in approx August 2023 with a 10 year warranty. Unfortunately the compressor broke down during the heatwave last August. I contacted Denis Wacker in charge of the service dept. He informed me that they could not help me. That they could not get another compressor or furnish my tenant with a couple of window ac units to get him by the 100+ heatwave we were having. He was gracious enough to charge me a service call and offer me around $878 to make up for the fact that his company could help me. WOW!! $878 vs $8000 +WHAT THEY ORIGINALY CHARGED ME! In the past they have always installed above average equipment HOWEVER, things have changed under the current leadership! LET MY RECENT EXPERIENCE BE A WARNING IF YOU PLAN TO USE BESELS IN THE FUTURE! By the way I got ahold of another contractor and he got my tenant up and running within a week.

I've been using Summit for about 8 years now, and they have consistently exceeded my expectations…read moreevery time. They installed my HVAC when I moved in. I have never had any issues or repairs, but they come out and do my maintenance twice a year. Today I had a scheduled maintenance visit with Tara, and I can't say enough good things about her. She was not only professional and thorough, but she really took the time to go above and beyond in explaining things to me in a way that actually made sense. One thing that really stood out was how she walked me through how, why, and when to flush my water heater. She also let me know that they do plumbing too if I'd like help. Honestly, I had no idea this was even something I was supposed to be doing, and she didn't just mention it in passing she made sure to answer all my questions and explain why it mattered. Highly recommend them, and Tara!

I signed up for their annual maintenance plan ($199/yr, 2 service visits). They came out to do the…read moreAC checkout, since the system was 1 year old. Everything checked out fine. I didn't appreciate the $2,000 in "stuff" that I was offered to buy, but, I haven't seen an HVAC company that doesn't do that. This was on a Friday morning. The problem didn't arise until my wife and I tried to take showers on Saturday. There was no hot water. Went down to check the hot water heather, which is next to the furnace. Instead of the dial being on "hot", it was on "pilot". How it got turned to pilot, I have no proof, but, I would imagine that the tech from Summit, either accidently, or for some reason on purpose, turned it to pilot. I sent a message thru the Summit HVAC website about what had happened. I got a call from the service manager on Monday. He said that there was no way, no possibility whatsoever, that his tech, in any way, shape, or form, could have moved that dial on the water heater. When I said "I guess it's a mystery", he said "sure is". But, he reassured me that Summit was still there to take care of me. I told him "that wasn't going to happen". I said I wanted out of the annual agreement and half my money back (I had paid the full $199). I got less back than I asked for, but, that is another story for perhaps another time. Needless to say, I do not need these people in my home. But, for everyone else, if you want techs that are infallible, and a company that will stand behind the infallibility of those techs, perhaps Summit HVAC is for you.

Summit cooling and heating is amazing kept me cool during the summer and hot during the winter I…read morewould recommend it to anyone !

Keith B was our technician. Keith arrived on schedule with a warm and welcoming persona. I was…read moreprovided with options and recommendations to resolve issues with our aging HVAC system. I am looking forward to becoming a regular customer. Thank you Summit Heating & Cooling. Keith was an awesome representative.

We were very satisfied with All American Heating & Cooling and highly recommend them. We called at…read more11:45 a.m. on a Saturday and they sent someone out by 12:20 p.m. as my parents' air conditioning went out on a holiday weekend. The service technician was very professional and polite. He got the freon problem fixed quickly and installed a new thermostat by 1:09 p.m. We felt their weekend service call rate of $109 was still very reasonable, considering how quickly they came and fixed multiple issues. My parents are elderly and my father was recently in the hospital so we were very grateful for their efficient, friendly service. We got their number and would definitely use them again.

We called All American and Gary came out to service our air conditioner. He was honest and very…read morehelpful, explained everything. In the future if we need any HVAC work, we will definitely call All American!

So glad to have 'Yelp' and 'Google' for business reviews. Found 'KC Water Heaters' on Yelp with…read more5-star ratings. Contacted the owner (Chase) on Christmas Eve(Sunday) after discovering no hot water and unable to light the pilot. Chase stated he would be here 9:00am Tuesday morning. After performing reviews on our current Whirlpool water heater, could not find a positive review for the unit, so decided no matter what the problem, would have a new one installed. Contacted Chase again to let him know to bring a new unit. Chase arrived on time and right off could tell he was very personable, professional and respectful of property. After going over the Whirlpool unit, he agreed it was time to install a new one. What gave me full confidence is his knowledge of the water heater unit operations, venting, chimney importance(flue through chimney) and root cause of the rust(and how to prevent it in the future) which had accumulated on top of the unit. Another factor was the expansion unit which was totally rusted, preventing water from entering. The goal of Chase's satisfaction was to make sure we were totally satisfied with the install, all questions answered and stepped us through the new unit controls, etc. He uses 'Bradford White' water heaters which are highly rated. Chase is a perfectionist, making sure the unit is level, good drainage and secured a couple copper lines which had broken away from the rafter. I will recommend 'KC Water Heaters' to anyone knowing Chase is the template by which all business owners should follow in 'outstanding' customer service. UPDATE: Last month(12/2025), noticed some water dripping from the overflow valve. Contacted Chase to explain the issue. He came out the next day in the morning and replaced the valve at no cost. After checking the main house water pressure, it was right at 80 which is considered high that may have contributed to the leaky valve. Chase reduced the pressure and everything is working fine. Even after two years, KC Water Heaters provides exceptional customer service.

I would give KC Water Heaters 10 stars out of 5, if I could. There are plenty of times I've had…read more"good" or "acceptable" service from those in various electromechanical/plumbing/HVAC-type trades. Usually, it involves having someone out that is just there to get in and out as quickly as possible, doesn't want to be bothered by details, doesn't show a lot of attention to detail, and rarely cleans up well after themselves. That is not KC Water Heaters. I'm almost dumbstruck by how responsive, communicative, consultative / informative, and all-around thoughtful Chase was throughout the entire process. He arranged and quoted everything with a couple of brief phone calls and some photos I texted to him, all within a couple of hours...and then they were out the next day to replace a leaking water heater (showing up on time, no less!). He completely reworked the plumbing and drain lines associated with the water heater, and educated us on maintenance and the effects of water softeners on water heaters (wow, was that an eye-opener). All throughout the process, he even talked us out of more expensive, but unnecessary options, and redesigned the placement of the water heater to make it more supportable and safe. He literally thought of, and anticipated, everything. We could not be more impressed!