Do not do business with ARK Motors…read more The experience my family had was not just disappointing -- it was financially devastating. After the hurricane, we were in an extremely vulnerable position and needed to replace both of our vehicles quickly. When we visited ARK Motors, the car we ultimately purchased appeared to drive fine during the test drive and looked visually acceptable for its age. Based on that representation, we moved forward with a $12,000 purchase. Six months later, the reality became clear. We are now facing over $5,000 in repairs just to make the vehicle safe to drive. Once our mechanic conducted a proper inspection, the findings were alarming: Zip ties literally holding engine components together A severely compromised suspension system that was actively causing further damage A broken tie rod A missing catalytic converter Extensive suspension failure requiring a full rebuild These are not minor wear-and-tear issues. These are serious mechanical and safety concerns that should have been identified and disclosed before sale. To make matters worse, we were strongly encouraged to purchase an extended warranty that was described as comprehensive coverage. When we attempted to use it, it covered virtually nothing. Despite the warranty being written for the exact vehicle sold to us, coverage was denied due to "aftermarket parts." The dealership would have been fully aware of any aftermarket modifications at the time of sale, yet still sold a warranty that could be rendered useless because of them. It is difficult to reconcile the heavy display of Christian messaging throughout the office with business practices that left our family in this position. Ethical representation matters -- especially when customers are already in crisis. We trusted this dealership during a vulnerable moment. That trust was misplaced, and the financial consequences have been significant. Protect yourself. Ask for an independent inspection before purchasing. Read every warranty exclusion in detail. And seriously reconsider doing business here.

Found the little red car we wanted. Damian and Raed were flexible and responsive, providing fast…read moreresponses to every question. The car was detailed and trailered to us. It has met and exceeded our expectations. Thanks so much!

Reading these reviews, I had to make sure that I was reviewing the correct place. I had been…read morecarless for six months as a mother with a child with special needs. We took our car to dealer services in Apopka after a friend. Highly recommend recommended their services. We received fair pricing and I've had my vehicle a month now and it drives better than it do before. The only inconsistency that I found was when I dropped off my vehicle via AAA It was absolutely spotless! There was no hair. Yes, I have a dog but she is a Grey American Bully with short hair. The hair in the vehicle was a long haired golden retriever I would assume large breed. Nothing when I got the vehicle back. My backseat was absolutely covered in it. I left it as is because I was so excited to be able to drive my vehicle again. They did a great job!

i would give zero or negative stars if i could…read more they rent our dirty disgusting and unreliable raggedy cars for "doordash & uber" - got a flat tire first night having the car -told us it was our fault and charged us for a nail in the tire - picked up the car in dirty condition - transmission went out on the car while driving on the highway - refused to give us our money back

Service was great! You can reserve online, document the reason amd select a time. The staff will…read moreexplain in detail any service needed and prioritize the service over time if the problems do not need to all be addressed at once. You can receive text messages for the upcoming appointment. There is a nice waiting area with water and coffee available. If you cannot wait or donot want to wait they offer a pickup option and will return your car to you. Car repair and maintenance are not fun but necessary. We were in and out relatively quickly. We have found their service to be reliable.

Terrible customer service. This is across the sales representatives and sales manager. It's what…read moreyou would typically expect from a car dealership that only has their own interest in mind. I have cash in hand for a vehicle purchase and they didn't respond to me cause I declined their financing options. If you actually want a clean and smooth transaction I'd suggest going else where

Seriously the best car buying experience I've ever had. Dwayne was so kind and laid back. I never…read morefelt pressured to buy. He gave me the time to test drive twice and to have the car inspected. Usually I feel a little stressed after making a big purchase but in this case I feel relieved. I know I got a good deal and Im happy to support this local small business. Thank you, Dwayne! Keep doing what you do.

Kelvin is the best. He's super honest, trustworthy and reliable. All around just a good person,…read morewhich is rare in the business. He's helped me with my veloster more times than I can count, even if I just have a random question about it. Best experience I've ever had with a mechanic.

To give you an idea of how difficult I am about trusting my mechanic--I used to drive my car an…read morehour and a half to my trusted mechanic when I lived in Jersey. Kelvin is excellent at his job. He is transparent and open, reasonable and clear in how he explains things to you. The entire team did an remarkable job on my aging car (160k miles and still going strong). They did not recommend unnecessary tasks that were not critical in keeping the car operational (like a dealer would), and the price for the parts and labor was excellent. I appreciate all of their work, their resourcefulness, and their capacity to work with my schedule to get things done right. I think I've found the place I'm willing to road-trip to so that I can have things done properly. :)

Here's the facts: I observed a tech (Steven; likely 250lbs or more) physically assault my kind…read moreservice advisor violently slapping his hand out of the way while we all stood around the hood of my Mercedes Sprinter Van (on SECOND "service completion") because I noticed that he hid the engine temperature sensor wire under the fuel line housing and was called out to locate it. Steven previously showed aggression via phone a few days prior with my advisor as I was in the Service Advisor office where they all sit. My advisor was powerless against the tech. A few days prior Steven left the fuel lines and fuel rails completely out of the vehicle upon FIRST "service completion" and pick up and was asked to reinstall it...My nice service advisor asked Steven to put the fuel lines and rails back in and he hung up the phone on my advisor. It was days until we reached 2nd service completion for his negligence. I drove out there for nothing to pick up my van. Here's the facts: I initially brought my van in for a stuck $30 engine temperature sensor. Steven removed it. Thanks buddy. I paid $472.51. Not a problem. I thought the job was done until I asked to inspect my van under the hood and noticed fuel rails and fuel lines where missing. I found them in a blue bin inside my van cockpit. This is when my advisor made the call and Steven hung up on him. I was then told that I had to pay to have Steven put the fuel lines and rails back in. Well I didn't request to have them removed. I ended up paying an extra $236.26 to put them back in. They wanted to charge me double that. Had to wait days for him to put them back in probably because I refused to pay $6,402.18 which was a scam at additional money. I believe the tech was was scalding hot because he wanted to charge me $6,402.18 to replace intake manifolds and engine air filter housing. I can report that was a scam because I had my van towed to Auto Zone across the street from my house after the rails got put back in and the AAA driver watched me install a new $30 sensor from Mercedes into the intake manifold and watched me drive away in under 30 minutes...and on Auto Zone Cameras and the guys inside watched me do it. Furthermore, I have paper trail evidence from other shops afterwards that the van has been driving strong and fine and didn't need $6,40218 in repairs. Coolant has not leaked from the intake at all. I've been driving Mercedes since 2001 and know these cars; I'm not dumb and not swiping my credit card for a scam tech in Apopka. I already attempted to contact Wes during this time with no success. The service advisors all are very friendly and professional. I would've came back if Steven didn't show aggression towards my tech and then the scamming behavior. The tech working on your Sprinter should be avoided. Check the 1 star reviews as well. Probably Steven. https://csapp.fdacs.gov/CSPublicApp/Complaints/MVRComplaint.aspx It is unlawful for the repair shop to refuse to return a vehicle to you because you refused to pay for unauthorized repairs or for repair charges in excess of the final estimate in violation of Chapter 559, Florida Statutes. If you think you have been a victim of automobile repair fraud, file a complaint against the shop with the Florida Department of Agriculture and Consumer Services online at www.800helpfla.com or by phone at 1-800-HELP-FLA. Additionally, you may file a complaint with the Attorney General's Office online at www.myfloridalegal.com or by phone at 1-866-9-NO-SCAM. You may also wish to file a complaint against the repair shop with the Better Business Bureau online at www.bbb.org. You may also file a complaint with the Florida Department of Agriculture and Consumer Services, which acts as the State's consumer complaint clearinghouse, at www.floridaconsumerhelp.com.

The service department is not much for communication. The parts department however is always…read moreefficient and friendly. It amazes me that 2 departments in the same building operate at such different levels.