Office manager was horrible to deal with. Don't go here. Wasn't there ten minutes and she accused…read moreus of trying to trade her a vehicle that didn't run. We didn't even talk about the trade in yet when she said that. They obviously don't need our business.

Horrible horrible place. The owner is so unprofessional. She sends threatening text messages. Calls…read moreher customers dumb asses and insults them. Never seen such a nad company. I called her and let her know that I was reporting her to the BBB and she laughed and said go ahead. I fill follow through and report her. This company deserves 0 stars

Do not do business with ARK Motors…read more The experience my family had was not just disappointing -- it was financially devastating. After the hurricane, we were in an extremely vulnerable position and needed to replace both of our vehicles quickly. When we visited ARK Motors, the car we ultimately purchased appeared to drive fine during the test drive and looked visually acceptable for its age. Based on that representation, we moved forward with a $12,000 purchase. Six months later, the reality became clear. We are now facing over $5,000 in repairs just to make the vehicle safe to drive. Once our mechanic conducted a proper inspection, the findings were alarming: Zip ties literally holding engine components together A severely compromised suspension system that was actively causing further damage A broken tie rod A missing catalytic converter Extensive suspension failure requiring a full rebuild These are not minor wear-and-tear issues. These are serious mechanical and safety concerns that should have been identified and disclosed before sale. To make matters worse, we were strongly encouraged to purchase an extended warranty that was described as comprehensive coverage. When we attempted to use it, it covered virtually nothing. Despite the warranty being written for the exact vehicle sold to us, coverage was denied due to "aftermarket parts." The dealership would have been fully aware of any aftermarket modifications at the time of sale, yet still sold a warranty that could be rendered useless because of them. It is difficult to reconcile the heavy display of Christian messaging throughout the office with business practices that left our family in this position. Ethical representation matters -- especially when customers are already in crisis. We trusted this dealership during a vulnerable moment. That trust was misplaced, and the financial consequences have been significant. Protect yourself. Ask for an independent inspection before purchasing. Read every warranty exclusion in detail. And seriously reconsider doing business here.

Found the little red car we wanted. Damian and Raed were flexible and responsive, providing fast…read moreresponses to every question. The car was detailed and trailered to us. It has met and exceeded our expectations. Thanks so much!

Reading these reviews, I had to make sure that I was reviewing the correct place. I had been…read morecarless for six months as a mother with a child with special needs. We took our car to dealer services in Apopka after a friend. Highly recommend recommended their services. We received fair pricing and I've had my vehicle a month now and it drives better than it do before. The only inconsistency that I found was when I dropped off my vehicle via AAA It was absolutely spotless! There was no hair. Yes, I have a dog but she is a Grey American Bully with short hair. The hair in the vehicle was a long haired golden retriever I would assume large breed. Nothing when I got the vehicle back. My backseat was absolutely covered in it. I left it as is because I was so excited to be able to drive my vehicle again. They did a great job!

i would give zero or negative stars if i could…read more they rent our dirty disgusting and unreliable raggedy cars for "doordash & uber" - got a flat tire first night having the car -told us it was our fault and charged us for a nail in the tire - picked up the car in dirty condition - transmission went out on the car while driving on the highway - refused to give us our money back

Great deal ith them. Reasonable with price and upfront about used cars. No pressure and no…read moredealership fees to boot. Would recommend because of this. Just be aware before you Buy with anything now a day.

My father was advised by one representative that the fix for a recall on my Ford Escape was…read moreavailable for my back up camera. I called back to schedule the service and was told that although there is a recall on the back up camera they are only working on Mustangs right now. This is a safety issue to which no urgency or estimated time to resolution was given. Not planning on using them on any future needs. Update to add that I reached out to Ford to confirm if the part is available and they let me know it is. All the dealer has to do is order the part and my replacement is free of charge. I placed a formal complaint with them also due to this dealership's non compliance to an active recall. I added my email and phone number to the complaint so the manager is free to reach out and make this right.

Seriously the best car buying experience I've ever had. Dwayne was so kind and laid back. I never…read morefelt pressured to buy. He gave me the time to test drive twice and to have the car inspected. Usually I feel a little stressed after making a big purchase but in this case I feel relieved. I know I got a good deal and Im happy to support this local small business. Thank you, Dwayne! Keep doing what you do.

Kelvin is the best. He's super honest, trustworthy and reliable. All around just a good person,…read morewhich is rare in the business. He's helped me with my veloster more times than I can count, even if I just have a random question about it. Best experience I've ever had with a mechanic.

I actually created a Yelp account just so I could write this review. It's kind of a big deal…read more I was exiting off I-4 onto Lee Road when I was rear ended. While waiting for the Highway Patrol, I called the closest auto shop- Affinity Auto- to see if they could be sure my car would be able to drive back to St. Augustine that night. The entire staff was SO kind and considerate. They made sure the car was safe and only charged me the minimum charge to secure the bumper. The mechanic also noticed the tires were all a little low on air, so filled those for me, too. So nice ! THEN comes the amazing part. I drove about 10 minutes away and locked my freaking keys in the car. It was 5:05pm on Friday evening and they drove to my location and unlocked the car for me! Above and beyond! It was a pretty awful day for me, but Affinity Automotive made it as good as it possibly could be. THANK YOU!

Here's the facts: I observed a tech (Steven; likely 250lbs or more) physically assault my kind…read moreservice advisor violently slapping his hand out of the way while we all stood around the hood of my Mercedes Sprinter Van (on SECOND "service completion") because I noticed that he hid the engine temperature sensor wire under the fuel line housing and was called out to locate it. Steven previously showed aggression via phone a few days prior with my advisor as I was in the Service Advisor office where they all sit. My advisor was powerless against the tech. A few days prior Steven left the fuel lines and fuel rails completely out of the vehicle upon FIRST "service completion" and pick up and was asked to reinstall it...My nice service advisor asked Steven to put the fuel lines and rails back in and he hung up the phone on my advisor. It was days until we reached 2nd service completion for his negligence. I drove out there for nothing to pick up my van. Here's the facts: I initially brought my van in for a stuck $30 engine temperature sensor. Steven removed it. Thanks buddy. I paid $472.51. Not a problem. I thought the job was done until I asked to inspect my van under the hood and noticed fuel rails and fuel lines where missing. I found them in a blue bin inside my van cockpit. This is when my advisor made the call and Steven hung up on him. I was then told that I had to pay to have Steven put the fuel lines and rails back in. Well I didn't request to have them removed. I ended up paying an extra $236.26 to put them back in. They wanted to charge me double that. Had to wait days for him to put them back in probably because I refused to pay $6,402.18 which was a scam at additional money. I believe the tech was was scalding hot because he wanted to charge me $6,402.18 to replace intake manifolds and engine air filter housing. I can report that was a scam because I had my van towed to Auto Zone across the street from my house after the rails got put back in and the AAA driver watched me install a new $30 sensor from Mercedes into the intake manifold and watched me drive away in under 30 minutes...and on Auto Zone Cameras and the guys inside watched me do it. Furthermore, I have paper trail evidence from other shops afterwards that the van has been driving strong and fine and didn't need $6,40218 in repairs. Coolant has not leaked from the intake at all. I've been driving Mercedes since 2001 and know these cars; I'm not dumb and not swiping my credit card for a scam tech in Apopka. I already attempted to contact Wes during this time with no success. The service advisors all are very friendly and professional. I would've came back if Steven didn't show aggression towards my tech and then the scamming behavior. The tech working on your Sprinter should be avoided. Check the 1 star reviews as well. Probably Steven. https://csapp.fdacs.gov/CSPublicApp/Complaints/MVRComplaint.aspx It is unlawful for the repair shop to refuse to return a vehicle to you because you refused to pay for unauthorized repairs or for repair charges in excess of the final estimate in violation of Chapter 559, Florida Statutes. If you think you have been a victim of automobile repair fraud, file a complaint against the shop with the Florida Department of Agriculture and Consumer Services online at www.800helpfla.com or by phone at 1-800-HELP-FLA. Additionally, you may file a complaint with the Attorney General's Office online at www.myfloridalegal.com or by phone at 1-866-9-NO-SCAM. You may also wish to file a complaint against the repair shop with the Better Business Bureau online at www.bbb.org. You may also file a complaint with the Florida Department of Agriculture and Consumer Services, which acts as the State's consumer complaint clearinghouse, at www.floridaconsumerhelp.com.

The service department is not much for communication. The parts department however is always…read moreefficient and friendly. It amazes me that 2 departments in the same building operate at such different levels.

These guys sold me a wrecked car that had been fixed up and didn't disclose that info. They also…read morewere supposed to work with me to get a spare key for my car. They never did that either. Instead they just simply quit answering my calls. There are lots of options for used car dealers pick a different dealer.