Like most people I would give them zero stars if possible. Right before my wedding they called us to tell us the limo we had reserved had blown a head gasket (don't truly believe that was the truth per Facebook pictures). Jenna was sweet when we talked to her and we settled on getting a smaller limo for the adjusted price and an earlier start time and later end time (due to having to make more trips). We were also told the limo would be decorated in our wedding colors (free of charge) due to not getting the limo we originally booked. The day of the wedding the driver showed up 45 minutes after the earlier start time and still needing to make 2 trips. This caused the wedding to start late and us to lose out on the $900 we paid for an extra hour that we weren't able to use since I (the bride) was an hour late. While in the limo (which were jammed packed due to showing up late) the AC didn't work properly. When family members asked the driver about the AC he was rude to them. Since he was running late the driver was not driving in a safe enjoyable manner. He was speeding he entire way, stopping short and flying over bumps. The limo was dusty inside and not decorated at all. It looked like it had been pulled out of storage. We have tried for 2 months to try to work with the company to receive a refund of some sort for not receiving the service we were supposed to. We always get the "we'll call you back" and then hear nothing. read more

0stars! He showed up in a broke down bus, not the one we viewed and had on our contract! Then he (Denis) tried to act like he was just the employee, and caught in the middle.... He's the owner! The A/C, radio, lights didn't work, and he did want to pay to park. He knew our plans to tailgate! Everyone call the California public utility commission and file a complaint in the passenger carrier division! Also CHP for safety concerns, stop him from victimizing more people on there special day! read more

I don't even think they deserve the one star! Horrible Service!!!!!! When you pay a specific amount of money for 8 hours of drive time, and when you call within those 8 hours to get picked up and the driver responds with "it will take me 45 minutes just to pick you up and your only 10 minutes away from your hotel, can you just take a cab?" Your just left in awe......how this company is still in business I have no idea.... Stay far far far away!!!! read more

This limo service deserves zero stars due to the following reasons: - Belongings were stolen - Extremely late pickup - No available limos on site for pickup - Cold/windy, unsanitary, and crowded riding conditions (an open roof school bus was provided as a sub) - Drivers no-showed to their shift - Unfriendly/rude staff deflecting work responsibility - Withheld deposit - No available line of communication with staff I'm honestly surprised that they are still in business! read more

These people are a joke! DONT BE SWAYED BY THEIR LOWER UPFRONT PRICES. YOU WILL GET SCREWED LIKE EVERYONE ELSE. we used them for a weekend event and on the first day they didn't even give us the party bus we agreed upon and instead were given a small limo that barely fit our entire group. The last day we paid for, they didn't even show up at the end of the night to take us home and we had to get transported in a no-roof bus and several people got sick as a result of the long, cold drive. They said it was because our driver had a 'family issue'. Now they are refusing to refund us any money for the lack of service they agreed to deliver. Someone should take these assholes to small claims court or just shut them down entirely. read more

I rode in 2 of their Limos, Mary (driver) went out of her way to make us feel comfortable. A fun time! read more

This had to have been the worst customer service I have ever in countered. I payed to have a party bus pick 7 guest and myself up from corona and drive us to Vegas and back. I also payed extra for the bus to stay in Vegas so we can be drivin around the city. So at about 4pm Saturday I was told by the driver he can't drive us anywhere after 7pm because he is over his 8 hours of driving for the day. We had he take us 2 places. He had a girl with him and it seemed like he just wanted the evening to himself. So now I had to pay more for another company to drive us around at night. I got no discount no refund all I got from the driver and the company were excuses. Also the bus was so hot every time we got picked up I would have had a better time walking from one side if the strip to the other. This company is crap and I would never ever ever ever use them again or tell anyone else to use them. Just such a horrible time and a waste of my hard earned money. read more

DO NOT rent from this company. They did not show up for our special event. We had 20 people renting a party bus and the bus never showed. After over 2 hours of waiting on our party bus, we finally got a response stating they cannot get ahold of their driver/bus. They said driver turned off location on bus. They offered no solution. What kind of company are they running? They left 20 of us all dressed up with no transportation, completely RUINED our special night. They should have at a minimum sent another bus/limo, whatever they could provide since they screwed up big time! In fact, they never even called us back that night when they said they would and just stopped answering calls. This is the worst customer service I have ever received!!! This company needs to be shut down!! read more

WARNING!! Do not book with them! They are SCAM ARTISTS! I booked with them for my wedding night. I even bought the decoration wedding package! First things first me and my husband excitedly got into the limo to find that the decoration package that I spend 25 dollars on consisted of four balloons! That's it! Why ask me the colors of my wedding to only give me four balloons? That's what you call a decorations? Pathetic. Oh it gets worse and worse. I booked with them a couple months before and they required I pay 75 up front. No problem paid it. My total for three hours with the limo to San Diego to San Bernardino came to 325 dollars! Pretty affordable. If I had known what I would have had to deal with I would have paid twice that amount to go with another company. So after our wedding me and my husband get in the limo and I was going to pay cash for the rest I owed. The decided that they would sit in the Parking lot and argue with us over the price we owed. In front of my guest and family I had to pull up an email between me and the company that proved I owed no more money! That took about 30 minutes to argue with them. Finally we depart for San Diego which is about a two hour drive from where we were at. We wake up the next morning and the driver calls telling us we went over our time and they are going to charge us. He even told us that his Boss is "money hungry" and will get whatever he can out of people. The only time we might have went over is when we were sitting in the limo arguing with this place over the money they claimed that I owed them until I proved I had emails denying that. Good thing I kept my emails or they would have ripped me off. My husband calls the office and another lady argues that we went over and that we will be charged. We explain the situation and then she threatens us saying she could find things to charge us for if we keep fighting it. What an unprofessional terrible company! I'm warning anyone out there if you want to have an amazing end to your wedding day, prom, or anything else read all these one star reviews and DO NOT BOOK with this piece of shit company!! read more

We used this company to take 14 teenagers to homecoming dance and drop them off. Our limo driver was on time picking up. He was friendly and had the limo stocked with drinks. The limo was clean. The only reason I am giving 4 stars is because the diver thought there were 10 passengers, when I clearly stated there would be 14, so the limo configuration had to have two kids sit in a row of seats (like a back seat) behind all of their friends. read more

A touch of trash Late to pick us up, took/stole our drinks that we left in the cooler for our ride home, picked us up in something that we did not order, our party had to squeeze in the limo and sit on the floor when we ordered a large size partybus. Won't refund our money... Just trash! read more

Pulled the old bait and switch. Promised a state of the art bus and sent pictures of it. Instead sent an LAPD SWAT conversion bus that lookes 50 years old. Owner acted dumb and didnt not adjust price. Stay away from this business read more

"A Touch Of Class Limousine" should rename their Limousine service to "A Touch of Ass Limousine", because that's exactly how I would define my group's experience with this horrible excuse for a limousine company. What kind of company leaves 15-20 passengers stranded for over an hour and a half in the Indio desert cold without any heads up in advance or any logical caring solution?! THIS ONE. Their genius solution? To give us a ride home in a CONVERTIBLE BUS (again - emphasis on the cold windy Indio weather here). It was terrible and cruel to see 15-20 of my close friends going through this uncomfortable experience. To make things worse, several members in our group became ill as a result of this company's negligent service. We didn't receive any apology, any refund, or any compensation in return. I'm honestly very surprised that this company can still be in business after conducting such horrible customer service. TERRIBLE in every sense of the word. read more

Like everyone else on this review page, I can say that this was probably the worst experience I've ever had in any type of transportation in my entire 40 years on this planet. 40 people on the bus with no shocks, no air conditioning (on a 100 degree day), and windows that rattled to the point we thought they were going to fall out of the bus. Our bus ride was two hours long, and I felt like this was a form of torture, with the slow erosion of my patience and human dignity as every minute passed. The only satisfaction that I have for this trip is writing the creative description of how much I hated being a part of their bus experience. Never rent from them. read more

Definitely no class, no professionalism. Consumer be aware of this company don't know how they are still in business. I ordered a party bus roughly in January for September 3,2016. I gave company 9 months to make sure I got a party bus for my daughters quinceañera, yes my 1 and only daughter therefore there is no next time to make things better. This company never called me or notified me of the bus having issues before my event. They showed up to my door with a SUV limo, not what I ordered. When I ask the driver to call his boss the lady over the phone was rude and told me that I got a upgrade because their bus was out of service. To me a up grade for a party bus is a bigger bus not a SUV Limo. I ask if I was getting a discount for them not having the bus and downgrading to a limo the lady on the phone told me no discount or no bigger bus to take the limo ride or tell the driver to leave. With my daughter being in her princess dress and her court being in tuxedos I had no choice to take the ride. The lady over the phone was rude and didn't care that they were screwing my daughters special day over. My daughter was sad and I had no way of explaining why she didn't get a bus over the limo. I talk to the driver thru out the day and he also agreed that we got screwed and admitted that the bus was working but that the owner got paid more money book the bus so we got conned into a limo SUV. Please don't use this company, they should have a business license, they shouldn't be in business. No wonder they have bad rating , I should of research they're negligence before I ever didn't business with them. Please don't do what I didn't because they will screw you also.!!! read more

I rented them for my 50th birthday. They brought me the wrong party bus, they said my party bus was on its way to another location. They took all the alcohol out. They never gave us back they money they said they would. They gave us a driver who drove more hours than he was suppose to. I had two of my guest watching the driver because the bus kept going side to side. We arrived late at our location. I went back to the store and my hubby called them , they never return our calls . They ruin my Party Bus experience. read more

If I could give 0 stars I would. This was by far the worst limo company that I have ever dealt with. We were down graded from the original limo we booked, and told it was an "upgrade", only to have it break down multiple times on the way to our event. The last time we had to walk the remaining mile. Now we have been promised a minor refund, gratuity plus an hour of service, which has still yet to show up four weeks later. My advice to you would be to stay as far away from this company as possible. Spend a few extra dollars and have a limo service you are expecting. read more

Can you select 0 stars?? We should have checked yelp first. Reserved and paid for a party bus to a concert and ended up getting an escalade limo(supposedly an upgrade since the bus was unavailable). This upgrade broke down 3 times. The second time we actually had to make the repairs ourselves or our night would have ended on the side of the freeway. The 3rd time left us to walk a mile to the venue allowing us to see only the last of the 3 acts and smelling of oil and coolant. The owner tells us he will make it right, avoided us until we posted to their Facebook, and after playing games about who the owner really is offers us a 20% refund(gratuity and hour lost). Mind you they did not even deliver us to the destination and if it wasn't for us would have never made it that far. And now the supposed refund check has never shown up. If you or any of your friends need a limo service, look elsewhere. Should be A touch of NO CLASS. read more

A few years back they left us stranded at LAX after a long flight from Australia, we were exhausted. Well, no limo and no phone call We finally reached them about an hour later and were told they couldn't make it. What !!!! Not even a courtesy call to us... I am surprised they are still in business. They had already been paid since they dropped us off at the airport 2 weeks earlier. We hoofed it to a car rental agency and had to drive home. Never, ever use this service,. I am just now writing this reveiw because I am again looking for a car service for one night and when I saw this company I got mad all over again.. read more

How I wish I could give this company negative stars, as they don't even deserve the one star minimum here! This limo was for a wedding, and was to include the "wedding package" (of which we paid for), and were told the limo would arrive decorated, in the wedding colors. It's laughable, as the limo had four (yes 4) under-inflated, flabby balloons, which must have cost the limo company a whole .29 cents!!! When the bride & groom got into the limo at the reception, this is when the office staff and/or owner decided it would be a perfect time to squabble over price. The bride & groom were forced to pull up an email consisting of correspondence between her and the company, showing that they owed NO MORE money. All of this took place in front of the reception hall, and guests, and wasted a great deal of time. Totally unprofessional! The driver got the bride & groom to their destination safely, which I am grateful for. The very next day the company demanded more money (here we go again), due to the extra time it took to reach the destination. Funny thing is, they did not consider the fact that the "squabbling over price" that night in the parking lot, causing delay, was completely the fault of the company! This company is shady and underhanded, and should not be in business! If you truly want to have an enjoyable experience with a professional transportation/limo company, free of drama, I strongly suggest staying away from this company. read more

Let's start with the one star being given ONLY because it is required. My 17 year old daughter's prom is May 16. We have a binding contract with this company for a 40 passenger limo bus. 9 days prior to the event, Jenna calls to say "the bus was in an accident and the repairs won't be done in time and I will refund your deposit." After further investigation, hearsay, but appears to be the truth, that this, and several other unprofessional companies like them, when it gets closer to an event like prom and a rich parent calls to offer more money for the bus, they cancel the contract and give it to the highest bidder. If it were not for Erik Avery of Avery limo Broker (619) 204-3745, I would have 40 teenagers left stranded next weekend with no ride to prom. DO NOT USE THIS COMPANY FOR ANYTHING!!!!!! Call Erik, he found a professional company for me in less than 5 minutes. I will be taking a Touch of Class Limo to small claims for breach of contract. Companies like this need to be put out of business. The sad thing is they will just change their name when the reviews get too bad. These are the affiliated numbers with this company so beware of names attached to these numbers. A Touch of Class Limo Ontario (909) 390-1250 Hesperia (760) 948-6900 Toll Free (877) 702-LIMO read more

"A TOUCH OF CLASS"!??? My experience... THE COMPLETE OPPOSITE!!! OH BOY I WISH I'D CONSULTED YELP BEFORE HIRING THEM!! Everything that happened to everyone else, happened to me. Like the other reviewers, I wish I could give no stars. I was going to write a really long review and detail all my aggrievances, but in a nutshell: I hired a "party bus" for my teen daughters birthday and got a "minivan." A really expensive, old, stale smelling mini-van. I had diligently done all my homework with them... asked for pictures of what I was getting, asked questions and kept detailed responses of everything. We planned an entire night around this party bus. Their staff was readily available during the booking... don't be fooled... that changed when everything went wrong! They were MIA!! When I finally did reach the owner, Denis, on Monday, I was told that it was my fault, and that I should not have gotten on the bus if it was not what I ordered. Basically admitted they sent the wrong bus, but passed the blame on to me. I can only think that Denis does not have kids or a heart for that matter. When the minivan showed up, I was supposed to say no, not what we ordered and disappoint the 13 teens all dressed up for a fun night on the town! NO, we had reservations to get to etc... my daughter knows you make lemonade out of lemons. Even though we were all shocked, we put on brave faces and got in the van. I tried contacting the company immediately... emails, calls etc, but like I said earlier... no one available! Bottom line, I truly hope you read these reviews and listen... I too do not know how they are still in business and wish so much that I could change that!! read more

They provided great and timely service! Very professional and on time. We went out to celebrate our anniversary and they helped make our entire experience exquisite! Great job A Touch of Class! read more

This company had the worst customer service ever! Not to mention, the driver was more concerned about having enough time for his own partying in Vegas than actually doing his job and taking our group of 7 where we needed to go. Do not use this company!! They really deserve no stars. read more

Not one to usually post a ton on social media, but if it keeps a few people from getting screwed by a crap company then its worth it. DO NOT USE THIS LIMO SERVICE. Payed for a party bus, but got a escalade limo instead(said it was an upgrade since the bus was not ready)Their upgraded limo broke down 3 separate times on the way to the concert. The second time we actually had to make the repairs to the limo ourselves or our night would have ended on the side of the freeway. The 3rd time left us to walk a mile to the venue and were only able to see the last of 3 acts. Then the owner plays games about who the owner is and offers a 20% refund(gratuity and hour lost). Mind you they did not deliver us to our destination, and if not for us we would have never even made it there. Now the check for 20% is not showing up mysteriously. Horrible company and customer service. If you want a good laugh do a quick internet search on the owner. Apparently he is Octadad. Hahaha. So if you need a limo or hear of a friend needing one, look elsewhere. read more