Located at the corner of Pebble Hills and Zaragoza, this UPS store is super convenient for those…read moreliving in the area! With a great location near Albertsons, Pieology, and Crumbl Cookies you can knock out a couple errands at the same time! Amy was super helpful and efficient with my shipping needs, even with a larger box! The store is brand new, super clean, and offers a variety of services: PO Boxes, shredder, printer/copier and some basic office supply needs.

From the owner: The UPS Store #7521 in El Paso offers expert packing, shipping, printing, document finishing, a…read moremailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

We had to have documents notarized and mailed out overnight. UPS did a great job taking care of us…read more It was reasonable too.

For those of us who are not often inspired to write reviews, there comes a time when a business is…read moreso atrociously far from great, good, mediocre or anything that resembles customer service that we have to say something. Their idea of solving an issue THEY prompted is selling me a $9 box, and/or take it up with the vendor. To the franchise owner of the UPS on Zaragoza, consider hiring less disrespectful teenagers to run the front desk. To the disrespectful teenager at the front desk, consider mentorship with someone in the establishment with better problem solving and customer service skills. To future clientele, let's say no to the big UPS franchise and yes to the smaller chains. I've never been disappointed with Postal Works. Perhaps give them or just about anyone else a try. If I could give zero stars I would.

I have a mail box at this location, and the service and staff are wonderful. Everyone is super…read morefriendly, helpful and professional. I'm also able to send documents I need printed out to them, very fast and conveniently. I'm very satisfied with their service and recommend others try them too.

This is in UPS in general my question is why in the world will you put a certain time but yet miss…read moreit. My scheduled delivery was 3pm and it is 4:15 and no order yet This is ridiculous UPS if you're going to miss the time don't add a time get this fixed

The three ladies that were working the noon shift, were not very helpful. All I needed was to print…read moreout my Dr forms. I emailed the email address the gave me and they said it was my email or phone WiFi. I had an iPhone 17 and a yahoo account. So after 10 minutes not one of them bothered to at least help me with it. Just the older lady w black short hair who actually checked if I did it right. Then I thought ok let me try their WiFi... the password was sooo long and you can't even tell if it was an actual letter or number O. Not one of them took the time to help me or the lady. So I asked them if I can leave my number in case they did get it and they said nothing so I left somewhere else since I wasnt getting anywhere. Not good customer service & not welcoming.

This is my favorite UPS store. I always feel like it's kind of hidden when I'm driving to it, but…read moreit's to the left of the Peter Piper Pizza. It's always the same man that is there when I visit. He's super nice and scans the barcode on my phone super quick. I love being able to get in and get out. I feel like parking probably takes longer. Since this store is in a strip mall, parking can get crazy sometimes. I've only dropped off returns from purchases I made online, but it always seems like the supplies they have, are fully stocked. My favorite UPS store hands down. For COVID, the employees all wear masks but I didn't see any hand sanitizer for customers.

I looked up UPS store to return 2 items, the internet ad said they closed a 6 pm .I arrived at 5:30…read morepm to a closed store. thats it.

The usps on Montana had a line to the door and was moving rather slowly before being turned away…read more This particular ups store had very friendly ups workers who helped me reinforce my packaging, as i had did it myself and it was a bit sloppy. Shipped on tuesday and packages arrived in beautiful condition by friday (right in time for mothers day). Thank you!

First off, I realize that they deal with a lot of people and packages, so I can somewhat understand…read morewhy there is a delay between when I am notified of a package ready for pickup and when it is actually available at this location. However, what I was not aware of, is this place charges a $10 "storage" fee for using them as a UPS Access Point. I have never experienced being charge such a fee in all the years that I have used Access Points, and I am a UPS Mychoice subscriber. I did not receive any notification by UPS that there would be such a charge when I had the package routed to there, plus there isn't any signs in the UPS Store to alert customers of this charge. My advice is to not use this location to pick up UPS deliveries.

I went to the Ft Bliss ups, to retrieve a lost receipt. The young lady at the register was not…read morerude, but very soft spoken. She could not help me nor would she tell me who could help. So, I ask her may I have customer service number . I am hoping I can get the information thru customer service. Thank you

I'm concerned with the lack of intentional care and knowledge seeking at this location presented…read moreearly on. I share that because I came in requesting information and assistance. There is a difference between simply not knowing and adequately trying to "follow-up" to find the answer or help in the best way possible vs. being dismissive with no sense of urgency and/or interest in being solution based. A customer actually had to intervene from another line to provide some information as she overheard the challenge. This was a random act of kindness after I was met with what I would describe as a rude demeanor from the manager. He came in upset, I tried to extend grace but after a few moments, he still didn't seem to be guest centered. There was an employee by the name of Tricey (T) that was very helpful in seeking out the answers in which she could. Her professionalism, energy and bubbly personality was engaging with every guest that came in, including a package handler. It's challenging to be met in a dismissive and not so kind way when seeking answers that may already come with a level of anxiety and/or confusion. Also, connecting to the Starbucks wi-fi isn't the strongest when trying to print and/or obtain documents. But if it's not public wi-fi in the establishment, understandable. When I asked, I was told to connect to the neighboring Starbucks. I remained patient, got the information I needed and thanked the 3 employees present. I was just discouraged mid-way through the visit.

if i could rate it zero stars i would the manager is rude and made me feel like an idiot and talked…read moreto me like a child when i just needed help with my first time shipping with them

I emailed an attachment to the UPS store's computer. I…read moreneeded 2 pages printed. I was ok with copy price but the Computer Use Fee of $2.50 is BULLSH*T !!! Thats nickel and dime-ing. Office Depot will be getting my printing business from now on.

I paid for a 2 day delivery cost of $28.00, I called the UPS…read moreoffice because the letter had not been delivered, and they advised me to call the local postal office. Following, I was informed that the card was still pending for delivery. When they mailed the card out-the worker placed the paid label behind the card instead of in front of the card Two weeks later, I received the card to my home -stating in front of the card that no stamp was issued- though the paid label was on the back side of the card. The office did offer to send the card again, but I chose to request my money back.

I really like this UPS location. The staff is very friendly and helpful. Recommended.read more

Like what John said. I drove by and didn't see yelp first. And then got charged for the same thingread more

Take the time and go to the US Post Office. Terrible…read moreservice. They don't answer the phone, they don't communicate, and they do not handle packages responsibly. Save yourself the headache and go literally anywhere else.

As you read the complaints about the business there is one common denominator. Its the Black woman…read morewith an accent. Went to the store on 11/25 walked in greated her with a big hello and nothing, which I find funny. Dropped off my prelabeled packages and when I started to walk out she looks at me with a face from hell. She has no customer service and if she is the owner or manager she should be gone. This has happened on several occasions. I go there since its close and don't have to purchase just drop off. This has just changed and will no longer go. Give it a 0