I booked a RT pick up and drop off from Vegas. My initial trip with the driver was smooth and he…read morewas kind. I paid for the total trip in cash in good faith and with tip I gave $140. However, once it came down to my drop off is when things took a nasty turn. My drop-off was scheduled 3 weeks in advance. The day before my flight I was called and told my pick-up would be at 5:35am and my departing flight did not take off until 1:30pm. I realized I would be sitting in the airport waiting for 5+ hours to then board a 5 hour flight, I called back to see if there was any way I could be picked up at a later time. Upon calling the lovely Carol immediately began speaking over me several times told me "Honey you've got the wrong service and you're calling the wrong place". After struggling to get any words out I asked how that was possible since I already paid and they were picking me up the following morning from my home. She then changed her tune, got my name and said "NOPE! we can't do anything for you!".. at this point I knew she wasn't going to help regardless so I hung up. About 10 minutes later I get a call back from a random number, I wasn't going to pick up but then I thought it might be the service calling back to apologize for their behavior or to tell me they'd try to accommodate me. BOY WAS I WRONG! It seems Carol called me from her private number only to say "We will not be refunding you and I'm going to make sure you never ride with us again. You are totally out of control". She went full blown Karen. It's surprising that with customer service like that they still get any business! I haven't been refunded any money for a trip I paid Havasu/Vegas Express company in advance and Miss Carol cancelled cuz it seemed she was having a bad day. Although she may have tried to inconvenience me the night before a flight I ended up staying longer on vacation! But hey, I figure they need the money more than I do.

They don't refund your fees when you cancel due to illness. They offer to give you a credit, which…read moreI'll NEVER use.

As a customer ....on time safe & very affordable Been in…read morebusiness for over 2 decades now

Awesome love to use them they can always show up sometimes it's a little weight but it's a great…read moregreat ride good atmosphere they take you up anywhere you want to go and they're good they're on the spot Johnny

In 2023 I had s DUI. It's time for me to get my license back. The packet needed for MVD is called…read morea revocation. I'm sharing with you the company that helped me complete my packet. The charge is a $150. My person's name is Sonia Agado. ‍ She's amazing, and I appreciate the kindness and guidance she provided for me. . #ALLDUIServices @allduiservices

The dispatcher sounded like she was drunk and had a full mouth of food.Started calling at 2:20 for…read morea ride.She called me 2 different times to tell me the driver was on their way an hour and a half later.I like to stay local,but this is exactly why Uber and Lyft were created.

I called at 7:51am and asked for a ride the guy that answered the phone stated it would be 45…read moreminutes and I told him that was fine and then he took down my address and that is where it ended being a good experience. I waited the 45 minutes expecting that they would arrive right around the time frame given and then I waited and waited finally 30 minutes after they were supposed to arrive I called No Answer. I let a voice message and kept waiting when I hit 1 hour 15 minutes I called again still No Answer. I decided that since it was a cell phone I would text and find out if they were coming No Response to my text. Finally after 2 hours of waiting I gave up and got a Lyft and sent a text telling them to cancel my ride. WORST Customer Service Ever. It is only a safe ride if they show up...

I would absolutely never use this service again. I booked a…read morereturn ride from Lake Havasu to Vegas and back three months ago. Yesterday morning I confirmed that they were picking me up in Vegas for my return to Lake Havasu. When I arrived at baggage claim I texted as directed. After 10 texts and 12 phone calls (Voice Mail box full), I received no response. I even called an alternate phone number for one of the owners...leaving voice messages and texts. I had used this same service twice in the last year--one trip on return was not satisfactory. I gave them a second chance and it went better. However, after being stranded I will not give them another chance.

Simply amazing! Accommodating, friendly, never fall short to please. Family owned,you will enjoy…read moreevery aspect this transportation company has to offer. Period

I wish to thank Don and Jody for making it possible to obtaining a ride at the last minute. Don…read morehas a great personality with a touch of charisma. Highly recommend this shuttle!! Keep up the great work!

Flying from Connecticut through Charlotte, NC. To Las Vegas and ultimately taking a shuttle to…read moreLake Havasu City makes for a long travel day. Bad Weather caused many delays in Charlotte and my plane into las Vegas was 3 hours late landing at 9:30pm- Commuter services is supposed to leave the airport at 9:30pm, so I knew I had missed the shuttle & had to find a hotel in Vegas for the night. I called to let Commuter Services know why I'd missed their shuttle. When Alan found out I was at the airport, he wouldn't leave without me. He met me at baggage claim to help me exit the airport after claiming my bag. We ended up driving away just after 10pm. What great service - I couldn't believe they waited for me- and a big thanks to the other patient shuttle passengers. Great ending to a very long day! Thank-you!