Bad customer service and over price!! Also very rude to my mom. The owner told mom to go somewhere else if this is too expensive. Sure enough my mom took off their wig while she was trying and left the store. I don't know how she can treat customer like this--very very rude read more

I ordered a wig through them and when the wig 'arrived' the owner tried to substitute the new wig for one in the store. This after waiting 4 weeks for it. When I complained, they said they ordered a new wig and it too took 2-3 weeks to arrive, only for me to find out they also switched this one for a used one in the store. DONT DO BUSINESS WITH THIS COMPANY. YOU CANT TRUST THEM TO BE HONEST. read more

Having chemo and losing your hair is no joke. I wasn't happy with wearing the turbans and other head coverings it wasn't me. Went to the Wig galleria and there was my hairstyle calling out to me. I bot the wig but still was hesitant to wear as so many wigs look fake. I WAS WRONG! I got so many compliments on the wig and how natural it looked and no one would know it was a wig if they didn't know I was wearing a wig !! I was so happy now I'm thinking about going back buying another one . It's very comfortable on my head even my oncologist had suggested no wig it's too hot!! So far he was wrong! Thanks Wig Galleria for making me happy again read more

Wig Galleria - Denise and her Chemo wig - Wigs Near Me - Citrus Heights, California

I went into look at a wig and was treated poorly but thought she might be having a bad day, so I gave her a break. When I went in not once but twice there was an overwhelming smell of pot and whatever was used to try and cover the odor. I should have known better then to buy one from there but knowing it was going to be a new one and not one sitting on the shelf sucking up the smells I felt fine about it. Again when I returned to pick the wig up, she was rude and has no customer service. I asked her about styling it and she handed me a comb. When I made, the remark about might have to come back to have her help me, she flat out said don't come back here, I won't help you. My response to that was I won't ever come back. She is more interested in sitting on her stool behind the counter then to put herself out to recommend anything and to make sure you are all knowing about the product before you leave. read more

My experience was with the owner. Not helpful, rude and comments from her were nasty to my elderly Mom. read more

I went wig shopping with a friend who is about to start chemo treatment. Jennifer at the Wig Galleria was super patient, helpful and understanding. She was so gentle fitting my friend with various wig styles. I really appreciated her professionalism and low key sales pressure. My friend needs time and I hope she ready to buy something for herself at the Wig Galleria. read more

Dog pee stains on carpet, smells in building. Purchased 2 wigs. Wigs were fine, but they need to take better care of the environment for customers. Won't return. read more

This is the absolute worst store I've ever been to. They just want to take your money and get you out!! They are way overpriced and the customer service is horrible. They have no business or people skills. They didn't appear to have enough knowledge of the product to even match the hair. The woman running the store is extremely rude. She totally got the order wrong and then was pissed off because we returned the wig. I'm not surprised that the side window is boarded up and that there is a bullet hole in the front door. Which has been there for the past 3 weeks. I would never recommend this business to anyone!!!! read more

I was reluctant to do business with them because I have heard through different sources the staff was short tempered and unpleasant! I contacted them twice by phone and that's exactly what I felt! As soon as you speak to whom ever answers? You feel Like your waisting there time! Everything I heard was true! read more

Excellent Customer Service! Family Owned Business! Full Line of Raquel Welsh Line! Large supply of hair products for wigs! Shampoo & Conditioning drop-off services! Haircut & Styling services for hair products! I would highly recommend this business! Make an appointment and ask for Jessica! 916-722-1813 read more

Tuesday 10-11-23 I went to the wig galleria to buy a wig. I had bought my last two at Wigs R You but wanted to check out this business that I was aware of. No sales technique there. Took a few minutes for someone to come out of the back carrying her dog. I must say the carpet in that place left me feeling a bit gross. I asked to try on some wigs, sat down and was left on my own to do this. No customer service. I really thought I was an inconvenience rather than a customer wanting to buy a wig which I was prepared to do.. I ended up just saying thank you and left. read more

I was there last week, I almost didn't go because of the bad reviews, but after going to a place that had pretty good reviews and being completely disappointed, I decided to give the shop a shot, I had nothing to lose and we were looking for a wig for my aunt. The place look a little funky, but the sales person, I want to say her name is Jessica, came out and immediately started asking questions about what we were looking for, Not only she was super kind, she was very helpful, my and aunt tried on a bunch of wigs, and Jessica was kind enough to let us go outside check them on the daylight, she educate us about the care care of the wigs, storing them, washing them etc. We honestly had such a great experience that I don't know what these reviews are about. My aunt purchased a beautiful wig, it was around $425 (which is was same quote we got at the other shop and was one of the most expensive ones)The difference is, the wigs were more modern, Jessica offered to order the same style in different colors because we were not sure about some of the colors, but more than anything her customer service. Not only I will recommend the shop to other people, if we ever need another wig will be back. read more

I have been going to this store for about 15 years. I have now moved to the Desert and made a trip up to Citrus Heights to purchase 3 scrunchies. Two of my existing color and one a shade lighter. The bill was $161.63 which I paid on site. They were to order the product and mail it to me at my cost. I received 3 of the same color and waited over 2 weeks to talk to anyone. After making multiple calls a week I finally spoke to the mother and daughter who admitted it was their fault and told me to mail the incorrect one at my cost ($17.00) I explained that they were at fault and I had already paid for the initial mailing. The response was that is why we don't like to mail the product. I should have been told that but was told by the daughter I write the receipt so I can understand it but it was sent out by someone else. My copy of the receipt was very clear. There was no offer to paY for the shipping when it was their error and now I do not have the correct order. BAD BUSINESS..YOUR ERROR...YOU COVER IT! read more

Horrible place...went today to get an expensive human hair and it was so thick and the hair was all falling in my face. Cannot return if your not happy with it. She is rude and rushes you through .....stay away I ended up with a Halloween wig! read more

There were lots of wigs to choose from, but personally I felt they just picked the cost of my wig out of the sky and made it extra high because of the car I was driving. I never felt very supported even after spending $500 for my wig. It did take forever to arrive, but that could've been a Covid shipping problem. read more

First time I stopped in here the staff were really friendly, offering me to try on some wigs, but I declined because I had just got off work, I was dirty. A man was super sweet to offer me a cap so I didn't have to worry. But today when I asked to try some on they said I had to pay $50, which goes towards the purchase of the wig. I was actually going to buy a certain one but I'm glad I didn't. I felt discriminated. Get your policies straight. read more

I have looked for sometime for a place to purchase a wig and this place was recommended to me by another happy customer. This is my second wig from Wig Galleria. I highly recommend this place if your looking for a nice wig while not spending a fortune. read more

Wig Galleria - Love my new wig! - Wigs Near Me - Citrus Heights, California

I give this wig store no stars everyone that works there is really mean and I ordered a wig scrunchie from there it came in and it was the wrong color and I'm more than sure that they use horse hair and they sold my wig to another person. And didn't give me my wig and they also didn't offer to give me my money back i ordered ...... if you don't mind paying for wig that you didn't order then shop here and prepare to be completely shocked when you see your wig and don't even recognize it it will be a completely different color than what you ordered ...they also don't offer money back read more

Store lacks culture nothing suited for African Americans, staff are polite and kindly greeted me. Smells like mothballs

I recently purchased a wig from this boutique and am very happy with my purchase. I recently loss my hair due to chemo. I never had looked for a wig before and Angie was very sweet and explained the difference between all the wig top choices. She was very sympathetic with what was going through and helped me find something I was going to feel good in. I fairly young in my early 30s and this is the only shop I found in the greater Sacramento area that had more modern style wigs and a big selection. I was very picky and once I found my wig style she worked with me to find the right color. She even went through the trouble of ordering more then one color for me. I cried when she helped me find THE one. She personally gives excellent service and would 100 times recommend this boutique. Thank you Angie! You made this horrible process easier for me. Ps This boutique also has many different price ranges so it was easy to find something with in my budget. read more

Wig Galleria - Wigs Near Me - Citrus Heights, California

If I could rate this with zero stars I would! My poor daughter went to the store without me and got ripped off at $140. She was under the impression that if she didn't like the weird she could return it the next day. She even said out loud "if I don't like it I can just bring it back". The cashier did not correct her and tell her "no you cannot". I just let her walk out the store and when she decided the next day I didn't look quite right she went back to return it and it would not let her. The store takes it vantage of people! Do not shop here! Buyer beware! read more

I agree with the negative reviews posted by others. I brought my mom here who had lost her hair from chemo. The place is just dingy. The carpet is stained, there's (what's best to be described as) a living room set up in the back (obviously no customer access) of the store. It's weird. The wigs are out of date. And INSANELY OVER PRICED. I was considering purchasing one for myself, as 80% of my hair has fallen out from stress, but no way! The selection is mediocre. Bad quality and again, over priced. One wig that looked remotely ok (I'm a HUGE 'this must not LOOK like a wig' advocate), we asked to see, $375 for a piece that you could clearly see the rows of hair. Plus, what I'm assuming was the owner, or son/daughter of the owner had their toddler running around. We were the only customers and I love kiddos, don't get me wrong. But it seemed super unprofessional. I didn't mind, as again, by the appearance and atmosphere of the shop, I wasn't taking the place seriously. But if I WERE, like I was going through the devastation of having cancer, hair loss, alllll of that.....I don't know, I wouldn't want a small child to be following me around. But! Perhaps it would be helpful/spirit lifting for others. Based on the wigs, store and presentation as a whole: hell no. Sidenote: the owner/son, daughter of owner who were working were very pleasant! read more

Stopped by to get Wig detangler and they were closed early. No note, posted hours of operation were until 5pm, not 6pm. I got there at 4:40.

They don't care about you unless you will surely buy something!!! This place is horrible and I've never experienced such unprofessional business. read more

I purchased a wig topper, real hair, cost me $800, I wasn't crazy about the color, even though I specifically requested a certain color,the wig was off. So I thought how about using a little purple shampoo on the wig? It's human hair it should turn out perfect, right? Well, it didn't, it stayed purple. The only way it would do that is if it wasn't a human hair wig, only if it were a synthetic wig. I rinsed it and rinsed it but it stayed a lavender color. I was so upset! I had only had the wig a week. I went back to the Wig Gallaria explained what had happened, told the owner that I didn't think the wig was human hair, she argued with me & said it was human hair, asked me why I used purple shampoo on the wig, I told her because I liked what purple shampoo did for my own human hair, accused me of using cheap purple shampoo, it was Pureology Purple shampoo which is not cheap shampoo, then she said to leave it with her and she'd fix it. Three weeks later I call to see if it was ready being she hadn't called me, she told me to come in. When I got there she & a friend were there. She brought my wig out, it was a lot better just a few light streaks of lavender in it, but it was now yellow, do you want to know why? Because she had used straight bleach on it! It was also damaged & frizzy from the bleach. $800 I spent on this topper. I pointed out the fact it was yellow now & her friend that was there got in my face & accused me of damaging the wig on purpose, the owner stood there & said nothing to her friend. I said if the wig was actually human hair it never would have done this in the first place, she told me to get out of her store. I never even raised my voice to this woman, & to treat me like that, what wonderful customer service! She' s trash, the store is filthy, spots on the carpet, etc., & she's a thief, a rip off, & I will NEVER go back in there!!u read more

The people that worked there are awful and rude. I wasn't alowed to touch anything, I had to sit in the middle of the room while they put the wig on for me... and took it off for me. Very uncomfortable. The wigs there were alright. Not the best selection. Makes me wonder how they stay in business with the way they treat customers coming in. What a way to make you feel even worse when you already feel bad going in. Went else where for business. read more

If you don't mind paying for a wig your didn't order then certainly shop here! And and prepare to be patronized like you don't know what you bought. read more

I bought two toppers which the shop keeper represented as Rachel Welch Top Billing. I began watching vids on youtube once I got home to learn how to care for them, put them on correctly etc. I noticed that everyone showing their Rachel Welch toppers on youtube had two labels inside the wig, one that says Rachel Welch and the other tag saying where it's made. My topper has one label that says "made in taiwan". No Rachel Welch tag inside. I am convinced that this wig store is selling counterfeit wigs and lying to customers. DONT SPEND YOUR MONEY HERE THEY ARE SHEISTERS. read more

The owner, Sharon, & other staff member are rude and are liars! I wanted to return wig couple of hours after I purchased, as I realized that I wouldn't wear it and couldn't really afford it. I was told there was a health law forbidding it. The next day a female called and said the same thing. I called County, State and City Health Dept. and found out there is no health law against returning it the same day or at all! The other female called later that day and gave me a Civil Code which says it's up to the individual stores, and since it was posted all over - NO IT WASN'T - I couldn't return it. Sharon never said one word about not being able to return it. She put a cap on my head prior to putting the wig on, in the middle of the shop. Wigs R Us was so terrific 2 yrs. ago, and told me at least 3 times that all sales were final, and nothing could be returned. They made it very clear, numerous times. Sharon never said one word to me!. We're in an emotional state to begin with, knowing that we have terminal cancer, but then to have them be so rude and liars really upset me. So, I'm stuck with a wig I won't wear & I never took it out of the bag. Therefore, I'm out $167 for a useless wig sitting in the bag. No wonder there were no other customers the two times I've been in there. The way they treat customers is cruel. Obviously they've never had cancer. They shouldn't allow anyone to work there that hasn't been through the experience! Go to Wigs R Us or anywhere else. Just don't go to Wig Galleria! You're on display and not in a private room and they don't seem to have any compassion for the customers (patients)! Terrible people! read more

Stay away from this crook! My husband bought me an $800 gift certificate for Christmas. Due to my mom being hospitalized in ICU I was unable to go redeem it until February. I asked for a specific brand of hairpiece and was told that she would have to order it. It took about a month before I finally got the call that it was in. Went to pick it up, it had no tags inside, no hang tag, no literature with it and it was shoved into a bag. This pathetic thing looks like it was kicked around her shop for a few years. The hairs are all broken off and the fit is horrible! I sent a picture of the inside of the cap to the company whose product I had requested and they sent me a message that this is not their product. This woman should stop screwing people out of their hard earned money. SHAME ON HER! Considering a small claims court action against her to get back my money. If I could give negative stars I would! read more

I hate to write a negative review about a small business but my experience at this place was awful! I went in with my grandma to shop for a wig for her and the woman helping us (who I assume is the owner) was extremely rude the entire time. She rolled her eyes and seemed irritated the entire time by us. She even at one point told us to "hurry up and make a decision since she had other customers that just walked in". Extremely poor customer service and for our first time going wig shopping, I was expecting a little more help and good customer service. We will definitely not be going back! read more

It was ok the lady wasn't as rude to me as I've seen in the other reviews but was still kinda rude I was trying on wigs but I wasn't in love with any of them enough to spend $200 on it , & I've spent way more then that on other hair that I really loved , anyways I tried on about 4 wigs & When I was asking to try on my last one she said I hope your actually buying a wig today , that alone set me off n I left & the styles are not for youthful girls I'm 22 & most of them looked awful on me read more

The older woman who worked here was rude and not helpful. I had never been here before and when I walked in she rudely asked me what I needed and tried to hurry me along out of the store. I can definitely say I won't be coming here again. read more

The place is dingy and the owner is rude and rushes you through. I had purchased in the past and she insisted I was mistaken on what I had purchased before. Then lo and behold, she did have what I purchased before. She was just snotty through the whole process. I'm not buying from her and definitely won't be giving her a third chance. read more

Lousy customer service. I've spent over $500 in this place. I asked about a style that I like. They were out of it so I asked if they could order it so I could see it. They don't order unless you pay for it first! Who pays for something without seeing it. So when I complained she said she would see. So I've called back several times and today when I called to inquire about it again she took my name and phone number and said she'd call me back. 5:40 pm I called again and was told they won't order it without a deposit. If you want great customer service and huge inventory go to the Wig shop on Cottage in Sacramento. The owner is so nice and very accommodating. This place lost a good customer. They have a 2 star rating and it shows. read more

I came in with a wig that I had purchased elsewhere but needed help getting it to stay on my head for my wedding. The sales lady was very helpful and gave my suggestions on ways to alter the wig and put it on to help it stay on. She also sold me some adhesive that works really well and isn't a pain in the ass to get off my head. Will be going back next time I need a wig or something wig related. read more

I just don't understand all of the bad reviews. My 88 year old Mom and I went in yesterday at the recommendation of my hairdresser. We couldn't have been treated better! We found both Sharon and Laurie to be kind, gentle, knowledgeable, and fun. The chair where Mom sat is at the back of the store, not at all public. In addition, they offered a back room if Mom wanted more privacy; she didn't. The prices were reasonable and they had a great selection! I'm so glad we went to the Wig Galleria and recommend it to all!! read more

What a disappointment. Tried on wigs and ordered one a size bigger because the woman said I had a large head. When I picked it up the wig was really tight. In fact I asked if she had sold me the original wig I had tried on. She claimed she had not. I asked to see the original wigs I had tried on and she claimed all had been sold since I had been in the week previously. I tried to believe her. So she told me she would stretch it. Still the pricey wig did not fit. She sewed in snaps to try to keep the wig from literally popping off my head. No way this wig will stay on my head. I am out $200 for a wig that sits on a foam head in my closet. I strongly urge people not to order anything....if it doesn't fit do not buy it! read more

This review is long overdue. Went here back many months ago looking for a mid-length wig and have special circumstances...I'm male and was shopping for me. I was greeted warmly and helped without any feeling that I was anything OTHER than a regular customer. I was able to try on a few options and the whole experience was exceptional. My order was executed perfectly and in short order. I would go back (and plan to) in a heartbeat. Thank you so much for being so understanding and considerate. You have earned a lifetime customer as well as good karma. read more

I was so pleasantly surprised today. I was only going to look at the wigs. With the kind, patient and knowledge Vicky helping me i ended up buying my first beautiful wig!!! She made my entire experience relaxing and educational..Thank you Vicky...I will be back!! read more