I can't say enough about Dr. Wohlford. I have been going to him for years; he and his staff have…read moreexceeded my expectations with each visit. I do not have great teeth due to the multiple medications given to me (my generation) during those formative years of early childhood, and the lack of understanding of good dental care back in the 1960s and 70s. Dr. Wohlford has done a great job keeping my tooth structure intact and for the most part, has kept my teeth as healthy as possible. He never overcharges and is very cognizant and TRANSPARENT about your insurance (or not) situation. He has never ever told me one thing and then surprised me with another, higher bill - ever. Visits are on time, I never have had a long wait to get in. Very pleasant, respectful staff, family like atmosphere.

MY appointment was scheduled for 08:30 A.M. on Thursday April 30, 2026. Dental Hygienist Jessica…read moremet me and took me to exam room 3. She made me comfortable and proceeded to take Xray of my mouth. I told her about food getting stuck on the left side of my mouth between my molar and wisdom tooth. She noticed it in the Xray and took a picture of it to show DDS Lexi. Then she proceeded with my teeth cleaning with sonic scaler, polishing and fluoride treatment. She was able to remove my tarter without causing any pain or discomfort! Consulted with DDS Lexi and we agreed to a filling in two weeks to fix the issue. Treatment was good as usual. Staff is always friendly and helpful.

Love this dentist! Dr. May is personable and thoroughly explains his plan taking your input into…read moreconsideration. His office staff are pleasant and accommodating as well

Dr. Joe and His Staff is Absolutely AS GOOD AS IT GETS!! Amazing, Superior Care, This Is Not Only A…read moreDentist Who Cares About His Patient, His Staff Does As Well, I would Highly Recommend Lakeland Hills Dental To Everyone.

Very pleasant atmosphere, I have taken my daughter for several years now. She enjoys the child…read morefriendly environment and doesn't mind going back. Always professional and offers a variety of services. Even my Father-in-law has visited for his complex dental work. This dentist does complex dental procedures and handles emergencies.

Great Dentist, Terrible Management…read more I have been a patient of Dr. Mark Hewlett for over 10 years. His clinical work is excellent and has never been the issue. This review is entirely about the office management and the corporate culture that came with Ginger Creek Dental's acquisition of this practice. On 04/11/2025, I was scheduled for a crown procedure. The office told me my insurance had been verified with UnitedHealthcare and instructed me to pay my patient portion, which I did in good faith. A temporary crown was placed. What the office failed to do, and was contractually obligated to do as an in-network provider, was verify my actual eligibility and inform me that my plan was under a waiting period. They did not tell me. They went ahead and did the work anyway. When I returned to have the permanent crown seated, I drove over an hour and missed work. Upon arrival, with zero prior notice, office manager Deanna informed me my insurance would not cover the procedure and demanded $1,257 on the spot. I was turned away with no options, no accountability, and no acknowledgment that the office caused this by failing to verify coverage. A temporary crown lasts only a few weeks. Withholding the permanent crown over a billing dispute their office created left me at risk of leakage, fracture, tooth movement, and infection. This approaches what the ADA defines as patient abandonment, discontinuing treatment without adequate notice or opportunity to obtain care. If harm had resulted, this could have risen to a malpractice claim, and the Illinois Department of Financial and Professional Regulation takes these matters seriously. Deanna's handling was dismissive and unprofessional throughout. She pressured me to immediately schedule the crown after X-rays, directly contradicting Dr. Hewlett's own assessment that the tooth was healthy and not urgent. She failed to verify my insurance, turned me away without notice, and never accepted responsibility. When I raised concerns about the Ginger Creek transition, her response was "there's a reason Ginger Creek acquired this office." After I submitted a stamped formal complaint by mail (since Dr. Hewlett was not being notified of my emails) and initiated a dispute with UnitedHealthcare, the office agreed to a 65% discount on the outstanding balance. However, when I requested written acknowledgment from Deanna that she bore responsibility for the verification failure, she did not deliver, directly resulting in this review. They quietly reduced the bill but refused to put accountability in writing, which also raises concerns under the Illinois Insurance Code's Unfair and Deceptive Acts and Practices Act regarding misleading billing practices and misrepresenting coverage status. Dr. Hewlett is a talented dentist, but since Ginger Creek Dental took over, this office runs on a corporate-first model where the front desk will schedule your appointment, skip their insurance due diligence, and refuse to complete treatment unless you pay in full on the spot, even when the problem is entirely their fault. If you consider this office, verify your own insurance independently. Do not rely on them to do it.

Best dentist ever!!! I moved over an hour away and I still drive back. Mark is so kind and good at…read morehis job.

My dentist retired and I have been looking for a new dentist. I found my new dentist with Dr Mark K…read moreand his staff. Mindy the main receptionist greets you when you arrive. She's warm and friendly. This is especially nice if you are nervous about seeing a dentist. My hygienist is Denise. Again she greets you like you have been friends forever. The x/ray process is easy and with the big screens in the room you are in the know of everything that is happening in your mouth. Finally you get to see Dr. Mark he's young and makes you feel like he's know you for years. His manner puts you at ease. As you can tell if I had to use one word to describe West End Dental it would relaxing.

I was looking for a new dentist after mine closed without me knowing, then covid hit and could not…read morefind anyone taking new patients. I then searched for a new dentist reading lots of reviews. I am someone who has been to a lot of dentist and specialist. I made the right choice. ABSOLUTLEY love the office staff and Dr. Mark. They are so friendly, and Dr. Mark is so layed back and doing what is best for you at that time. I COULD NOT BE HAPPIER. I will stay with them for as long as they are there. He just worked on 2 of my fillings and they look amazing. I highly recommend West End Dental House if you are looking for a new dentist. HeatherNoblitt

I hadn't been to a dentist in years and needed a lot of work. I was referred to Dr. Markarian for…read moremy 2 root canal procedures. It was the most efficient and pleasant experience (for a root canal!) Amber was the assistant on my first appointment and I liked her so much I convinced her to try and be there for my next appt a week later =) Amber was so friendly and made the experience so much easier and she and Dr. Markarian talked me through the entire procedure so I knew how it was going. The entire visit both times took only an hour from numbing to checking out. I'm so glad I was referred to this office. I give them A+++! Thanks so much!

I love this dentist office. I was a patient for almost 10 years before I had to choose a different…read moredentist that was closer to my home in St. Louis. For about 5 of those years, I made the trip across the river to Collinsville, IL because I did not want to stop going. I highly recommend Dr. John Bucovak and the staff. Darlene works the front and is the nicest person. Dr. B's sister also works at the practice and they are a as good as it gets. -Noah (10 year patient)

Have to say, avoid this provider! My daughter was sent here on referral from her dentist (separate…read moreissue) to have wisdom teeth removed. Sloppy removal, failed to prescribe antibiotics after surgery, on return visit due to infection denied they hadn't forgotten to prescribe antibiotics, then admitted their error, denied my wife access to daughter when she was sitting in waiting room and texting and calling my wife requesting assistance dealing with facility medical personnel... it goes on. Then the insurance billing team sent claims to the wrong company despite having photocopies of correct insurance cards. Follow-up a couple months later and reprovidkng correct info... they resubmitted to the wrong insurance companies. Here we are almost a year later and they haven't yet submitted to the correct companies, don't return phone calls in a timely manner ... So, AVOID this provider.

I had an experience here that raises concerns about their billing and scheduling practices…read more About 24 hours before my appointment, I received a text stating that if I did not confirm the appointment, it would be cancelled and I would be charged a $75 fee. This was surprising because their stated policy is a 48-hour cancellation window. For additional context, I had previously declined to sign their policy regarding fees. I did not confirm via text--but I did show up on time for my appointment and received services as scheduled. Despite that, the office communicated that failure to confirm could result in cancellation and a fee, which does not align with their stated policy and doesn't make sense given that the appointment was ultimately kept and used. This creates an uncomfortable situation as a patient: Policies appear inconsistent (24-hour confirmation vs. 48-hour cancellation) Fees are referenced even when no appointment is missed Expectations are not clearly agreed to The clinical care itself was fine, but the administrative and billing approach makes it hard to trust the process. I would not recommend anyone visit this office.