I had a tooth extracted yesterday. The staff made sure I was comfortable the whole time. They do…read morenot rush you through and you can tell that they really care for their patients. They let you know well in advance of what your bill will be, with no surprises. Very professional and friendly. Dr. Taylor is very assuring and wants to make sure all your questions are answered before you leave. Aftercare was well explained. Dr Taylor and the whole staff are exceptional. I would recommend Signature Family Dental to all who need any type of dental services. A+

I used Signature Family Dental once. I would have given them 5 stars as the people and work done…read morewas superb. However, they advised me via their text message system, that they "VERIFIED" my dental insurance and that my Copay was $72 (see pic). This was for x-rays, cleaning, and checkup. After paying the copay, I received an additional unplanned follow up bill because they didn't actually verify the cost with the insurance as their text stated. Because they did actually "verify", I am now out an addition cost (see bill pic). I did speak with the staff, and they reduced it by about $40 however the rest could not be resolved, and I am forced to pay. Had they verified and provided the correct cost initially; I would have selected a different Dentist that was in network. If you want good dental care Signature Family Dental is a great choice, just don't trust what they tell your cost will be because they may change it after the fact. Attached is copy of Text they sent and follow on bill as proof.

Dr. Rachelle and staff are amazing. So incredibly sweet and…read morethoughtful. I was blown away that I had a dentist who would even listen to me. This is my third set of dentures and the first and second set I got were extremely rushed processes. They were ill fitting from day one and I had nothing but problems with them. Dr. Rachelle went above and beyond through every step with me. Instead of getting my dentures in two or three days it took a couple of weeks but only because they are meant to be perfect. They are so beautiful, natural looking and fit so well! No more pain. No more ill fitting fake looking dentures. I could not be happier with my smile. Thank you so much! I think you are stuck with me for life! I can't imagine going any place else!

Friendly and attentative, but buyer beware. Nickel and dimers. Said they could use recent x-rays…read morefrom another dentist and got those. Still took additional, which insurance said were unnecessary and denied payment for. Now I'm stuck with the bill!

I have my dental work done here because the doctor really cares and takes time to listen. This is…read morethe personal small town dentist feel that you simply can't get at the bigger chain dental offices. Doctor is so professional and presents all your options with zero pressure. I can not recommend him enough.

I love this dentist office. I was a patient for almost 10 years before I had to choose a different…read moredentist that was closer to my home in St. Louis. For about 5 of those years, I made the trip across the river to Collinsville, IL because I did not want to stop going. I highly recommend Dr. John Bucovak and the staff. Darlene works the front and is the nicest person. Dr. B's sister also works at the practice and they are a as good as it gets. -Noah (10 year patient)

Not impressed. This was my first and will be my last appointment. Rude staff and I had to wait…read moreover 30 minutes from my appointment time. Would not recommend. Seek dental services somewhere else!

They took care of a lingering problem tooth in one visit. I had an extremely bad infection in my…read moresinus cavity and back tooth. He pulled the tooth with no pain and prescribed antibiotics. All less than $110. He is an awesome dentist. I drive over from St Louis because a great dentist is hard to find.

This place is an absolute scam. Their unethical business practices override quality care that is…read morereasonable. We walked out with a plan of care costing thousands out of pocket without even a cleaning. They tried to fear monger myself and my mother (who has dementia) into unnecessary and expensive dental care. We decided to get a second opinion and received the normal yearly cleaning with a recommendation to be seen in another six months for routine care. This is awful and I feel sorry for anyone who falls prey to this opportunistic business, its dentist and staff.

Don't go here for Dentures!!!. I had new dentures made mine were old and worn down. They didn't…read morelisten to my concerns about the teeth size/bite and how it fit my mouth during fitting and making. I get the final denture and it clearly doesn't fit me right but they tell me it looks great. No it doesn't, had to reline first day, get it back teeth are oversized and I have an over-bite I didn't have before I didn't like my smile at all, They say it looks great. I go home video chat with my sister. I look awful oversized teeth and my mouth moves weird, no thanks. go back ask for it to be changed. No can do. I made it to fit you. Unless it was mixed up at the lab that's not my teeth or smile. No thanks I want them fixed or my money back.

I have never been so comfortable at a dentist appointment!!! Dr. English is kind and caring, the…read moreentire staff were amazing The atmosphere was very positive and relaxing I will never go to another dental office

I had a root canal and still ended up losing the tooth a few months later. I know this happens…read more They were friendly and its ok. I was upset that I had the root canal and before I left, I was asked for a $250 co-pay. They were lucky I had it. The lady told me when I called to question it that if I had read the paperwork I signed, I would have seen there was a copay. The "paperwork" was on a tablet and the wifi shut down three time while I was filling it out and had to start from scratch so again, I guess I can say my fault but a simple heads up would have been appreciated. Then I started getting bills for the remainder of the payment which again I had no idea about. The tooth really wasn't that important. I made a payment arrangement and the payments are automatically taken out of my bank monthly. I am still getting demanding statements saying payment due now or face collections and must pay within 30 days to avoid further action. I'm on a payment arrangement!!! What more do you want?? It's just bad customer service. The harassment isnt necessary.

LOOK SOMEPLACE ELSE This was a great place until Dr…read more Reynolds sudden departure over a month ago. Now I am being told that waiting five days or more for a prescription to be refilled is perfectly acceptable and no, they don't think there's anything wrong by doing it this way. As someone with a chronic pain condition, I disagree. Dr. Reynolds is an exceptional healthcare provider and human being, but after my treatment from her staff today even she (if she is ever coming back, it's been almost two months) isn't enough to keep me from going elsewhere.

I loved it here. I spent years looking for someone to listen and actually try to help get to the…read moreroot of my issues, eventually I somehow ended up here, dr Andrea Cuartas, finally made me feel that. She spent a lot of time truly listening to my concerns and symptoms. I knew I had an hour and brought a list with me, 3.5 pages long, to save our time she read them and listened as I answered her questions about each one, she did a very thorough exam, pausing to explain what she was going to do next and asking if that was ok (this is huge to me as a SA survivor), she ran not one, not two, but eleven blood tests to truly try to help me, did numerous other tests, referred me to a neurologist, geneticist, cardiologist, and orthopedist who ACTUALLY take my insurance. She gave me real answered and real things to tell each specialist to look for first instead of having to show up and have them guess, one was actually super rare, that no other dr I've seen since in ERs and Urgent cares since have even heard of; I HAVE it!! The only reason I have to take off one star is the receptionist I spoke with on the medical side; she kind of blew me off when I wanted to schedule my next appointment and told me to leave her alone and call back later. I got really sick around that time and couldn't drive back so I lost track for 4 years, but I'm glad that, dr Cuartas, is still here.

Be sure to check with your dental insurance for yourself to ensure you're in network before getting…read moreany work done besides a cleaning. They straight up lied when they said my insurance covered the procedures they recommended and accomplished. Come to find out they weren't in network and I had to pay a substantial amount of pocket. Buyer beware.

Excellent care and customer service! They provide comprehensive and compassionate patient centered…read morecare. I am very pleased to find such a great dental group! Carly worked diligently to get my son in while on break from college, she went above and beyond!