Billed my insurance for a deep cleaning when they did a regular cleaning... causing a deductible of…read more$50 when cleaning is covered. Need to bill for services performed, not for something they didn't do!

Very disappointed with this practice - my husband was overcharged for a visit July 2020 and we…read morestill haven't received our refund. I have called every couple of weeks and get the run around from their staff every time. Will never use this dental care group again.

Wanted to pull 3 teeth because if caries under the crowns. He stated he didn't think he would have…read moreroom to put a crown on these teeth. I got a second opinion from Wash U dental grad who said "no problem" and proceeded to place crowns over the repaired teeth. Dr. Strohmeyer likes to pull teeth.

I had 7 of my front teeth capped with individual crowns and they turned out beautifully! Dr…read moreStrohmeyer and his entire staff are the best!!

The best experience you'll ever have at the dentist! It had been a while since I last visited a…read moredentist and Dr. Azar and her staff didn't try to make me feel bad about it. They exhibited great understanding and care, and explained everything to me in easy-to-understand terms. I also had quite a few coffee stains on my teeth and Dr. Azar's dental hygienist put in extra effort to remove all of them! My teeth haven't looked or felt this good in years! Visit Dr. Azar if you are in the downtown St. Louis area. You will not be disappointed!

wonderful office, centrally located, great staff, hardly no waiting time, just what I was looking…read morefor. Dr Azar was very attentive and took the time to really go over all the notes my previous dentist's office sent over and I feel confident I am in good hands. The hygienist I saw was also great, so this place is definitely a thumbs up.

Awesome staff. They actually take time to explain your options and the differences between them.read more

Dr.Ausmer and staff make it easier to maintain dental hygiene with their excellent customer…read moreservice!! Thank you Dr. Ausmer! My husband really listens to your advice about the care of his teeth. Karen Langford

Both Dentists were kind and they listened to my concerns. Office experience was good. I would…read morerecommend this dental office.

They fit me for a partial lower denture. After two adjustments my gums were bleeding and I had…read moresores all over my mouth. Tried to get in on an emergency basis but their policy is emergencies are handled between 24 and 48 hours. Went to another dentist and she had the problems corrected in 30 minutes. No more problems.

I've come to this dentist for years but when I'm being charged $400 for a cleaning and the service…read moreis sub par I decided you know what? I'm going to complain. I usually see a different dentist but Dr. Moody saw me today and he was incredibly rude. Came in, shoved my tongue around, said everything was fine and left within a minute. Didn't say thank you or goodbye or anything. Just terrible bedside manner. I had waited 20 minutes for that too! I don't care what title you have or how much money you make... You owe basic customer service to clients. It is not difficult. They are also booked out through December apparently so I think it's time to find a new dentist. I will say my hygienist was always amazing though.

Nobody ever answers the phone. I received a text message that they "will call you back as soon as…read morepossible ". Never received a call. Called again received the same text " will call you back as soon as possible" Never received a call. Finally called and left a voicemail and did receive a phone call. When I went to reschedule my appointment for cleaning was told I could get in today at 1pm or 5 months later in September. Nothing in between. I prepaid for services, biggest mistake I ever made. Also quoted dental work at a cost of 2 1/2 times the cost I was quoted from a dentist a year earlier. I hope dental cost aren't rising that quickly. I will go anywhere but here. I haven't had any interaction with Dr. Moody, he may be a great dentist but his practice leaves a lot to be desired.

I was honestly surprised to see so many negative reviews for the Aspen Dental location in Glen…read moreCarbon after the experience I had. To be fair, most of those reviews are over a year old, but if I had read them before making my appointment, I probably would have gone somewhere else. I'm very glad I didn't. I only visited Aspen because my crown fell out and my regular dentist was on vacation for the week. With upcoming travel plans, I needed to get it fixed immediately, and Aspen was able to get me in the same day. From the moment I arrived, I was impressed. The front desk staff was friendly and welcoming, and the check-in process was incredibly smooth thanks to their tablet based technology. The office itself was modern, clean, and professional. Compared to my current dentist's office, which is starting to feel a little dated, Aspen's facility felt very up to date. I understand this is a corporate dental practice, but I also have to admit that it may be difficult for smaller independent offices to compete with the technology Aspen has invested in. Every piece of equipment used during my visit seemed advanced and efficient. As someone who appreciates organizations that embrace technology to improve the customer experience, I was genuinely impressed. The entire staff was friendly, professional, and helpful, including the dentist. Maybe they were trying to win me over from my current dentist, but if so, it worked. I've already scheduled my next appointment and plan to give Aspen a real chance as my regular dental provider. Another pleasant surprise was the cost. My crown replacement was less than $30 out of pocket, and the treatment plan and pricing for my next appointment appeared normal and transparent. Based on my first visit, I couldn't be happier with the experience. I'm looking forward to my next appointment and will gladly update my review if my future visits are anything less than the excellent service I received today. For now, Aspen Dental in Glen Carbon has definitely earned my recommendation.

March 28, 2025, I went to Aspen Dental in Glen Carbon, IL for routine dental work following a…read moreconsultation a few days earlier. I was advised to undergo periodontal treatment and a tooth extraction, which I approved ahead of my Friday appointment. After being taken back, I was given numbing injections to prepare for the periodontal procedure. However, I was then left alone in the chair for over 45 minutes with no one checking on me. Knowing the office closes early on Fridays, I became concerned as time kept passing. Eventually, a technician came in and completed what was supposed to be a full periodontal treatment in about 15 minutes for all four quadrants. I've had this procedure done multiple times before, and it has always taken well over an hour. When she began finishing up, I asked if the treatment was complete, and she said yes. I also asked about polishing, and she told me it wasn't included. At that point, I could hear staff rushing around. When I asked what time they closed, I was told they were closing in 10 minutes--which explained why the procedure felt rushed, especially after I had already been left waiting for so long. I was also supposed to have an extraction done that day. A few days later, I called the office to report that my teeth still felt like there was debris left behind from the "treatment." I was scheduled to come back in, and after new X-rays were taken, it was clear that significant areas had been missed and needed to be redone. I spoke with the office manager and expressed my dissatisfaction with the poor quality of care, especially given the high cost. We agreed that I would be refunded all out-of-pocket expenses, and only the periodontal treatment would be billed to insurance, with all other services (extraction, flipper, etc.) refunded. I saw refunds issued back to my credit card, so I assumed everything--including the insurance refund--had been handled. However, when I went to another dentist recently, I found out Aspen Dental never refunded the insurance company as promised. I called to speak with the office manager, but was told she had just joined a conference call. The person I spoke with immediately became defensive and claimed they could not issue refunds for services already rendered. She also stated she was not present when the original agreement was made. This entire experience has been frustrating and unprofessional--from rushed and incomplete treatment to poor follow-through and lack of accountability. I strongly recommend thinking twice before agreeing to services at this practice.