My daughter was brought to this hospital dated September 9, 2025 that supposed to be give them a…read morefirst aid and they rejected them. They did not attended my daughter. My daughter brought to another hospital. My daughter died with four young kids. Can you imagine my daughter during that time was 50/50 chance to leave but did not accept why there's no money for deposit. This hospital Is merciless. After money? Don't bring your love ones if they are sick. God knows.

If you look outside of the hospital, you'll think its no nice and new hospital but dare you, the…read moreamenities inside are so old. specially their ICU rooms and regular rooms. Staffs are not approachable. Not helpful. Nurses at 4th floor are snobbish they dont have equipment for vitals sign checking. They evan ask the companion of the patient to provide. DON'T GO TO THIS HOSPITAL! Nurse CHED is so unprofessional. She doesn't take care patients well and a nurse job is not for her! beware of this poor service hospital.

My nephew was rushed to the hospital due to abdominal pain, he was in the ER 5:30 AM. They did…read moreblood test, after they want to do an ultra sound for the abdomen after they requested for another ultra sound for the appendix . So why do they need to to do separately? Worst case Before my nephew was admitted they told him right away if its appendicitis you might spend 10k estimate to do the procedure. Why would you say that instead of treating the patient in PAIN. They are really after the money . Second my nephew and sister waited until 2:30 PM that is 9 hours wait. They gave my sister the bill since they have been waiting for 9 hours and she just decided to pay but still no doctor to see my nephew. Third - so my sister decided to go to the desk and show them that she already paid the bill. There was a lady sitting so my sister handed the receipt to her and the lady said don't give it to me bring it to the nurse, her voice was very sarcastic. That lady was rude the way she talked. My sister said the doctor haven't seen my nephew . Fourth scenario she went to the nurse and said we have been waiting for 9 hours and you keep on saying the doctor will be there to checked on the patient. Fifth scenario my sister found out that the lady sitting was the doctor so she went back to the lady and said you haven't seen my nephew. And you know what she said to my sister. PAPUNTAHIN MO DITO YONG PASENTE . what kind of doctor is she and she was RUDE all along, So my sister got mad and said you are the doctor you should be the one to go and see my nephew. Besides we already have paid the hospital bill. That doctors name is MICHELLE ALEXIS LIM. This doctor doesn't have the passion to take care of patients, SHE SHOULD NOT BE A DOCTOR IN THE FIRST PLACE. I won't ever go and see that DOCTOR AGAIN. REMEMBER THE NAME MICHELLE ALEXIS LIM. Lousy customer service.

My sister the doctor had a stint here. She said the staff was fine, but she got a little bit…read moreflustered with the nurses that were on the job from Southville just across from the hospital. She stepped up and went Dr. Taray mode just to see what they're made of. She's a bit evil that way. She did mention they had a medical mission with the staff from the hospital so I think that's very good of them. They also handled a blood drive for Southville. It's not a big hospital like Perpetual but they're accommodating, most especially if you're from Las Piñas and you had a green card, which entitles you to certain benefits courtesy of Manny Villar.

My father was admitted to Perpetual Help Medical Center Biñan and, sadly, passed away during his…read morestay. I'm sharing this with the hope that it leads to improvements in patient care, especially for the elderly and critically ill. From the start, we noticed areas that could be improved. The waiting room was uncomfortable, with no fan, a broken TV, and limited parking. During one particularly emotional evening, I went to the chapel at night to pray, seeking comfort--but was constantly interrupted by repeated "code blue" announcements coming from various areas of the hospital. It was emotionally overwhelming and added to the heavy atmosphere already surrounding our family. The ICU visitation policy allowed only one hour per day (10-11 AM). While I understand the need for controlled access, this time frame can be difficult for working family members. There were only two gowns available for use, and the hand sanitizer outside the ICU was empty at one point--raising concerns about infection control. Policies on photo restrictions were enforced, but other important safety measures felt inconsistently applied. Communication with the medical team was also a concern. Updates were sometimes given in public areas, including the waiting room, with non-family members present--raising privacy issues. Medical decisions were difficult to navigate. We agreed to a ferrous infusion for low hemoglobin, but only learned after it was administered that it could take weeks or months to be effective. We also signed a waiver for a B Positive +3 blood transfusion, thinking it was urgent, only to find out there was a delay due to crossmatching that had not yet begun. Eventually, we were informed--without prior notice--that our father was undergoing CPR. The lack of communication during such critical moments was incredibly distressing. After his passing, we observed hospital staff talking and laughing casually near the ICU, which felt inappropriate and painful to witness. Additionally, he developed a pressure wound on his nose, which appeared to result from an improperly fitted BiPAP mask. To be fair, the cardiologist on his case provided clear, compassionate, and professional care, which we sincerely appreciated. Her communication stood out positively amid an otherwise difficult experience. We later learned that this hospital serves as a training institution, and while we understand the importance of teaching hospitals, we sincerely hope that patient care remains under proper supervision and with full transparency. This experience has left our family grieving and disheartened. We share this feedback in the hope that it encourages improvements in care, communication, and respect for patients and their families. Every patient deserves dignity, and every family deserves to feel supported during the most difficult times.

Nasa Emergency Room ako ngayon at sobrang nakakadismaya ang serbisyo. Ang tagal ng proseso--mahigit…read more4 na oras na akong naka-wheelchair at wala pa ring nangyayari. Ang mahal pa ng bayad, ₱3,000 ang ER fee, pero napakabagal ng serbisyo. Mas nakakagulat pa, may mga ipis sa paligid. Hindi ito katanggap-tanggap lalo na sa isang ospital na dapat ay malinis at maayos ang pasilidad. Sana ay matugunan ito agad dahil kalusugan at kaligtasan ng mga pasyente ang nakataya.

Sloppy doctors specially Gastroenterologist and Dermatologist. They just want to get your money and…read moredoesnt actually care about you. They dont even record previous consultations! SHAME ON YOU ALL!

Poor service, they keep on claiming that they are a hospital, which is not. Look at their small…read morefacility, too bad their name is Alabang Medical Clinic and yet they do not honor HMO clinic based.

i had a density bone scan May 7, 2026, scheduled at 7:00am. In the afternoon of May 7, I cannot…read morefind my blue jacket, Just a chance, I phoned the hospital if they happen to see a navy blue jacket in Radiology. The lady who answered the phone was very helpful and although I was told that there was no jacket found or even reported to the security, she tried to connect me to other department in radiology just in case. i am grateful for the help provided. She was very courteous and tried to help and in the end, it was a relief that there are staff who can try their best to help even in the telephone. Well done.

If I can give no stars I would. Came home to the Philippines to visit my grandma. Upon arriving the…read morehospital looked okay. Rooms are decent but the bathrooms can use better cleaning. There were no seating area to sit while waiting in the lobby. Let me start by saying the experience we had with the doctors were excellent,no complaints there. The quality of care however from staff and nurses were horrible. Background this was my grandmas second stay at this hospital (which they should have learned their lesson the first time). My grandma was admitted going on 10 days now and she had developed bed sore twice(First one was from previous visit sometime last year which they had to have it cleaned and scraped even after they were discharged). Fast forward to present on the 4th day we noticed that she had a small sore starting which we brought to the doctor and assured us that he will make sure nurses/staff will turn grandma every 2 hours. NO ONE EVER CAME, maybe 2x out of the days did someone come to attamept to turn her. When the wound/sore started to get deep WE requested for wound nurse to asses, again nothing we had to keep asking. Finally they said to buy some ointment at the pharmacy Mercury and buy 4x4 and put on the wound. Still at this point NO ONE STILL cares to come and turn or help change her. Every time we asked for assistance they acted like we were bothering them. Lets just say sore is not better and still no urgency about it or one ever even looked at it. WE FAMILY are the onese doing the turning and cleaning. . What kind of hospital is that?To think they charge for everything and has this "expensive and suppose to one of the best hospital in Manila reputation" you would think they will try and be their best. But best believe they were very good at updating that medical bill every day. One time time the nurse said they were "short staff" and unable to help. I'm telling you if you have a family member admitted here and was suffering under thier care you would be upset. The sore was caused by thier negligence and no one even tried to make better. Worst service and care from a medical setting ever. DO NOT GO HERE!!!!

The nurses Care Quality is awesome! I couldn't complain how professional they are and the Type of…read moreCare they give to the patients are amazing! Dr Pat Salonga is always on top of everything, however some doctors did not even do anything but a quick less than 3 minutes of visit yet they charge the patients. CASH! Do not expect your insurance to pay for it. Rooms are hmmmm OK, but underwhelming. Some staffs are not friendly like you have to pay for their smiles (but the nurses are awesome ok). All in all im giving it a 3 out of 5 for recommendation.

Staff at the Laboratory needs to be more extra friendly. They need to be more accommodating. Most…read moreespecially when talking to patients. Tbh, feels like I am just in a Gov office. I really don't know how are they being trained. Manners? Politeness? 0. I just wish hospital had better staffs. Just sharing.

This is just to warn others, my mom needed oxygen last Monday til Tuesday. After 16 hours, my…read moresister was given un updated bill which jumped from P64 to P84K in less than 8 hours. Turns out this hospital is charging P1k per hour for oxygen. Your room may be less than P5k but keep in mind the charge for the oxygen when being confined here. Just so you are forewarned.