I was very disappointed by what I witnessed during my visit. An elderly woman was looking for a map…read moreand appeared confused. Instead of treating her with patience and respect, the cashiers were rude to her and even laughed at her. It seemed like she may have been dealing with memory issues or dementia, which made their behavior even more upsetting. Everyone deserves to be treated with kindness and dignity, especially elderly customers who may need extra assistance. Watching staff laugh at someone who was clearly struggling left a very negative impression of this location.

Josh is actually Joel. Sorry LOL I have continued to take my car to them and are satisfied at…read morethis point. When I get some money put together I will be bringing in my '88 Daytona Shelby Z. A mechanic friend worked on it and I think they may have "fixed" the repairs made by my now retired Dodge guy and now won't start.

Without a doubt - I highly recommend Christian Brothers in Billings, Montana. I was on vacation…read morewith my family. We'd traveled from Washington to South Dakota. Did the usual tourist stuff - Mt. Rushmore, Crazy Horse Memorial, a little fly fishing in Montana. We were headed home and the snow started blowing. No big deal. But them, loud bang and the engine started making a popping noise. So in the blizzard (and in the middle of nowhere - no cell reception) I popped the hood. I couldn't see anything with the wind and snow. With just over 100 miles to Billings, I decided to limp into town. I felt like it was a combustion issue and not something more serious - as in blow up the engine serious. After crawling @ 55mph, we made it to Billings and found an O'Reilly's. No with light and no storm, I could see one of my plugs had "blown" clean from the cylinder head. FYI - Ford 5.4L engine - not uncommon. This wasn't a repair I could do on the road. So I stressed it overnight, wondering where I would find a shop (without any referrals) that could make this repair - quickly. Oh, and on a Friday. Easter Break was about to end, so I needed to get the kids back home for school. The next morning, I made a few calls. No one could get me in. Then I googled mechanics near our hotel, and I found Christian Brothers. My first thought was whether or not Christian was the family name or if it was a Christian-based business. After looking at their site, I saw it was the latter. As a Christian, I felt like this was a great indicator of a reputable and trustworthy business. Let's face it - we've all been taken advantage of by a mechanic or contractor. Sadly, it's not uncommon. If you haven't, lucky you. I called the shop and talked with Josh. He said they could get me in and possibly get the repair done by the end of day. This was great news. I limped the 15 minutes to their shop, and I was really pleased when I got there. Great looking facility and Eli, who initially helped me, was very friendly. Shortly after checking in, I talked with Josh again. He explained the most likely repair options and said they would take a look and give me a call. Before I even left, I had a text saying I was checked in. So remember, I am not a local. I live in Washington. So I had no ride back to the hotel. I asked Josh if Uber serviced the area. He said yes, but he told me they had a shuttle that could take me back to the hotel. At this point, I knew I was in the right place. Oh, the shuttle driver - Eli (also the owner's son) - what a great young man. I pray that he has a long, successful baseball career. His family should be proud of him. About an hour later, I received a call from the service manager letting me know they found the issue/solution. He gave me a very reasonable quote, and I let him know that I'd like them to do the work. About an hour later, I received another text explaining the parts had arrived at the shop, and my tech was beginning the repair. A few hours later, a call - my call was ready for pick-up. Josh offered the shuttle to come get me. I'll be on my way here in about 5 minutes. This experience - minus the whole car meltdown on a family vacation - has been absolutely wonderful. I would HIGHLY RECOMMEND Christian Brothers - locals and travelers alike. If you're on a vacation, and your car breaks down, I hope you find this review.

They provided everything that I needed and offered me things to drink and a ride if I needed it.read more

I am blown away by the fast friendly service I got from this place. So thankful that they opened…read morefor me on a holiday (4th of July) and offered to run me to get anything I needed (food, Walmart, etc...) I was able to get back up and running within 24 hours of being broke down. I really lucked out on going to this place. THANK YOU

WOW! Been doing business with Dan for a lot of years. That stops today. Had the most…read moreunprofessional experience. Took my car in to fix one thing and Dan fixed another, what he thought. Still had same problem. Dan's solution, rebuild!! Okay sure Dan knows his stuff. Took my car in and he didn't get it in when he said he would. When I questioned him he became irate and yelling at me over the phone even hung up on me! Called me back and gave me the choice to get my unfixed car and money back. Took the option to go get my car and money back and then he started playing games. Wouldn't answer his phone and wouldn't open up shop. He did answer and open up for the Sheriff! Lesson learned.

I trust these guys and they haven't let me down yet. They always let me know what they found and…read moregive me a cost before they do the repairs. Top notch company

I am a happy customer!…read more I have an Old vehicle, with very low mileage. There was a noise coming from the rear end of my van. OK I thought it was the rear end and the rear axle may be needed to be rebuilt. My Friend Ross recommended I go in and have these guys look at my vehicle. I'm so glad I did. They opened up the rear differential, found everything fine, looked further and found that my u joints were spent. They quoted me just under $400 to fix both your joints, and put the room back together, with new fluid, and seal it back up. I thought this was a totally fair price for materials and labor. When I got to the shop, courtesy of their driver, I was pleasantly surprised to find the bill at closer to $320. They thanked me for the business and I told them be back shortly with my partner Michelle's vehicle. I recommend the shop for Drive train work Which they did properly, efficiently, a good price, in a professional manner, in a communicative manner and with true respect or even an older vehicle.

Great place. GREAT SERVICE. Been a customer for 30+ years…read moreand satisfied. They are straight up and honest in all my dealings

Auto repair always seems way over priced and even a bit out of reach. This place has really made…read morethe ordeal of getting my vehicles fixed into a pleasant experience. I really appreciate the level of knowledge and professionalism that I have experienced there. They leave you feeling justified for the expense.

We had car troubles while visiting Billings and despite having a day's full schedule, Quang asked…read moreme to bring it in so he could give us a better idea of what was going on with it, knowing that we were anxious to get back on the road. He gave it a short test drive with us, confirmed our concerns, and pulled it into the garage and upon raising it up, quickly and accurately diagnosed the problem as a faulty tire that had basically warped/bloated and become uneven. The car was fixed that same day and at a reasonable price. Special shout out to Danielle, who bent over backwards to shuttle us to and from where we were staying. Being from out of town, it was so reassuring to know that we were treated the same as the locals and not taken advantage of, since we were in a bind. I would highly recommend Chung Bros and would have them work on our car again without reservation. Thanks again for getting us squared away and back on the road!

I took my vehicle in to get brakes done. A week later I was back to get a caliper replaced. I…read moreinitially chalked it up to the age of my car. A year later I was back to get brakes done again, they claimed to have gotten a bad batch of rotors. A year later I was back to get a caliper replaced, the same one that they supposedly replaced before. They tried to claim it wasn't anything they did or didn't do and stated they don't know where the parts come from or what quality they are. They did eventually agree to replace the bad caliper but said they would not do any more work on my vehicles. A couple weeks later, as I was driving down the interstate the caliper came loose. Thankfully the bolt that came out completely was the top and not the bottom, that saved me from having a wheel lock up. Chung Brothers recommended that I continue driving down the interstate and tried to avoid responsibility. They did pay for another shop to work on the brakes after I threatened to take them to court if they refused. I just did work on my front wheels and found additional things missing from the brakes that reduced the lifespan but thankfully were not critical to safety. DO NOT GO TO CHUNG BROTHERS. AVOID THEM LIKE YOUR LIFE DEPENDS ON IT, IT MAY.

took my truck in for a rebuild on a transfercase was told I was getting all new parts and all I got…read morewas the hole covered with epoxy and charged me 3000 dollars wouldn't recommend to anyone!

Our transmission warning light came on and we were on a cross country trip heading to SD.joe helped…read moreus quickly and diagnosed the problem ,fixed it very inexpensively and even got us a deal on a near by hotel as it was too late to drive to SD.he was kind ,honest,and so helpful .we were so grateful we stopped at his shop

I needed to get my car aligned while I had it in Billings today. I had an appointment at another…read moreshop but they refused to do it when they saw it had "cameras and sensors" that they didn't have the proper tools for. I called browns at 3:40 pm and at 4pm it's was being worked on. They did a good job and got it done by 5pm. Thanks!

Brown's Auto Repair (West End) was recommend to me by a friend that really trusts them. My…read moreexperience was that they were highly professional, courteous, kind and gracious. I would highly recommend them to anyone tired of being taking advantage of by the bigger auto sales dealership repair centers. Brown exceeded my expectations and now I AM A LOYAL CUSTOMER. Thanks, Manager-Chuck!