The tech came out and gave me a full explanation of the quote, he didn't push to sell me more than…read morewhat I needed, and that was awesome, I had 2 other companies come out and give me an estimate and, he was the only one not pushing to sell me more than what I ask for, he gave me options and explain every single one but was not pushing for me to buy what I didn't want, for that reason as soon as I can have the money to change out the complete door and assembly they will be the ones I contact for my next service.

From the owner: We offer free service calls seven days a week, providing same-day service throughout the Houston…read moreMetro area--including Sugar Land, Pasadena, Cypress, Katy, and Humble. All of our technicians are company employees who are fully insured and bonded, ensuring dependable, professional service at every visit. We cover all aspects of garage door repair, service, and installation, from fixing doors off track and loose cables to spring replacement, opener repair, new door installation, and regular maintenance or tune-ups. Our team only recommends the services you truly need and is always available to answer your questions. With same-day local service available every day and emergency service at no additional charge for nights or weekends, your convenience is our priority. All labor, parts, and installations come with a full warranty, and lifetime warranty parts are also available.

When I hit the button to close my garage, it closes half way then opens back up. So over about 3…read moremonths I been manually closing it. I put in a project on the yelp app and veteran garage doors replied within seconds. Technician TJ gave me a free estimate and I was satisfied with the price. He finished in about 20 mins while had a little small talk, then he cleaned up and had everything squared. They only take cash, check or card payments. Receipt is emailed with inspection notes and general information and warranty.

I had a torsion spring break Friday evening on my garage door. Veteran quickly responded to a…read morerequest for a quote with a fair price. Tech showed up on site the next morning at the agreed upon time. Tech was friendly and was even nice enough to answer some questions from my 3 year old. He checked out the problem and gave options that were priced like the online quote. Gave opinions on a couple other issues he noted but was very clear that those were optional. They were issues I was aware of already and they were minor. He gave a fair price on them and I took him up on one of them. Was not pushy at all. Did not try to upsell. Work was completed within his estimated time frame and was done well. This is how every repair should go. Cannot recommend them enough.

Amazing service! On time and accurate service from a friendly, good looking veteran! Highly…read morerecommend!

Great service! Pricing was manageable. Answered questions clearly and knew what he was doing.read more

My husband is a former truck driver who actually drove into the garage door ‍ After our meet and…read moregreet with Austin, it was his friendliness, grounded, non-salesy/non-rushing type attitude that won me over, and I didn't care about price. I wanted real. As a Realtor, I'm careful about who I refer to my clients, and I would confidently recommend Pro Garage & Gates. Austin is professional, responsive, honest, grounded/down to earth, and the quality of work speaks for itself. He made the process smooth from start to finish and communicated clearly throughout. It's hard to find people who are both skilled and dependable, and he definitely is. As a final note, his price was fair and more affordable than the other quotes, as well as an improved customer service experience than the other companies bidding for the job. Thanks Austin!!

Austin reached out to me by text and by phone. He explained the process in plain language. Austin…read moreexplained the pricing. He gave me an verbal estimate as well as a copy of the estimate in writing. Pat, the technician was very friendly and knowledgeable. He finished the work quickly. I strongly recommend this company.

I reached out in crisis with this stupid garage door again (the cables now) and Non Stop showed up…read morein 90 minutes of my 911 after hours call. It really is 24-7 availability and while he did not run the other company completely into the ground, he did replace the cables and properly!! Tightened all these things. The door opens and closes SO SMOOTHLY now!! No shaking and no rattling and barely any noise. I will never ever use any other company on my garage door and will recommend Non Stop Garage Doors to everyone. And even though they could have charged me way too much for being over a barrel they did not and were fair in pricing and he is funny and willing to educate you about the service performed. Great value and saved the day!

Nick was the first to respond to me when I posted this project on Yelp. He was able to come out…read morewithin 45 minutes for an assessment and had it fixed within the same day. Our garage door is even better than before now! He was able to recognize what was wrong and improve the support so it's much smoother. He even installed two new drums for us at no extra charge! He was incredibly communicable through the whole process.

We called this guy because his number was on the sticker on the garage door opener. He didn't refer…read moreus to someone else, even though he is WAY on the other side of town (I didn't know this until now). He replaced our rails and everything was fine for a couple of months. Then the garage door wouldn't close in the middle of the afternoon. This happened over and over again, around 2pm or 3pm, but never any other time. I asked him to come out and look at it in the afternoon. He called and said he was coming earlier and made me feel like an idiot for suggesting that he wait until the afternoon, when it happens. When he came, he tested a couple of things, charged me $85 and left with the garage door still not working in the afternoons. When my husband told him to come out in the afternoon to look at it, he said, "There's no way I'm coming out there at that time." Don't bother with this guy. He's annoying on a good day when your door is easy to fix. But if things are going well, he'll blame it on something else and then charge you for it.

Travis saved us! We had made arrangements a week in advance with a different company to install a…read morenew opener on a taller than average door, and they cancelled the morning they were scheduled. I had already taken the day off work, and the new opener was a birthday present for my Husband. I called Travis to get a quote and start the process all over again. Travis was able to give me a quote using pictures I text him, locate a longer rail, longer ladder, and have the opener installed within 5 hours of my initial call!!! He was super nice about the whole thing and did a great job! We are very appreciative to Travis for his superior customer service and technical skills.

They were prompt, but in my opinion, they were excessively expensive. The garage door opener at a…read morerental unit that I own quit working. Their diagnosis was that the garage door opener was old (yes it was approximately 21 years old) and tired. Tired? They recommended replacement. They installed a new Chamberlain 3/4 hp garage door opener for $1,138.50 which included a "service fee" of $38.50 which I assume was for inspecting the door and lubricating it, which it needed. They did not break out the cost of the opener and labor so here is my analysis using Lowe's for a comparison. Lowe's has two Chamberlain 3/4 hp openers. The lesser valued one is $279.00. The higher priced one is $319.00. Both have battery backup for opening when the electricity goes out. Lowe's will install for $139.00 per their ad, so highest price for the Lowe's Opener is $319.00 plus $26.32 sales tax plus Lowe's installation cost $139.00 labor being a total of $484.32 if installed by Lowe's. The installer contacted me at 10:03 AM, being the start of the job I assume. I do not know what the inspection and lube job cost as the invoice is not itemized but they installed, inspected, and lubricated the garage door opener by not later than 12:14 PM being the time stamp on "Garage Door Service & Repair('s)" email conveying the invoice to me, being a total of 2 hours and 11 minutes per telephone and email records. That is approximately $299.63 an hour. I note that the identification headers recorded on my telephone list "Garage Doors & Gates", "Garage Door Service and Repair", Yelp lists "Accent Garage Doors", and the Invoice lists Garage Door Service & Repair". So I suppose the Vendor was "Garage Door Service and Repair". So is this one business operating under several names? Comparative estimates I obtained by telephone after the fact for the job were between $600.00 (Lowe's $484.32 online) and $1,200.00 so they were at the top of the upper range. That said, I would go with Lowe's deal next time and likely save between $400.00 and $600.00.

Check LOTS of places before going with them! My experience with "Accent Garage" wasn't pleasant…read morethis past year. Mitch (who I spoke to) was attitudinal, and tried to force us to pick a time that was convenient for him. He also wasn't quick to respond. He picked up the phone around 9:30 am, listened to what I had to say, and then told me to call the number back and leave a message, and that he'd call back once he got to the office. He did not call back until over 24-hours later. I found him to be rude, curt, easily aggravated, and unprofessional!

Deb was super helpful. Braxton came on time and quickly identified the problem and repaired. Very…read morehappy with the service received.

Had a broken spring and the door would not open. Called Southwest and spoke with Deb who knows her…read morestuff! The service tech came out the next day as promised, got the door open and ordered a new spring. Came back 2 days later and installed the new one. Service I would rate as excellent. Cost was about what I expected - $500.00 for the new spring and installation. Would I use this company again? Yes

I originally left a 5-star review after paying $350 on April 9 to have a garage door spring…read morereplaced. Unfortunately, I have to update this review due to a poor follow-up experience. On April 20, the garage door became stuck because the cable came off the track. I reached out multiple times throughout the day and received no response. At that point, the warranty becomes meaningless if the company cannot be reached. I had another garage door company come out and paid for a second repair, to replace the now damaged cables. They confirmed that while the spring replacement itself was done correctly, the cables were not properly adjusted and the door was left imbalanced, which likely contributed to the failure. It was also why the opener was so much noisier after the spring replacement (I was told it was from excess wear on it from trying to lift the door without the spring). The opener is once again very quiet and the door is raising and lowering very smoothly and quietly. I understand that issues can happen, but lack of responsiveness--especially for something that can pose a safety risk and was most likely related to work just done --is unacceptable. Based on this experience, I cannot recommend this company nor would I use them again.

He was able to come by early morning while I was working and was reasonably price to replace my…read morespring for my garage with a warranty. He was also able to navigate our garage sensor issue which we have been having since last year and was able to fix it... Matthew was very knowledgeable and was quick.. he did an amazing job... definitely recommend.