my experience with "garage door doctor" was a good one..my garage door was stuck open about 3/4 of…read morethe way and i could not get my car out..called a compnay i had used for years and was a litlle upset at how rude they were and they did would not come out for service..i had a flyer in the mail from"garage door doctor", so i booked online and i waited for a couple of days as it was the weekend..they came out promptly at 8am on monday morning,and the technician (jason) worked extremely hard most of the day taking things apart and explaining what needed repair or replacement (the door itself,not the opener,is about 33 years old-here since the home was built,and rusting out)..after talking and discussing,i agreed the best option might be a new door,buit the expense was an issue..he told me of various financing options and the type of door needed,etcetera,so we had a 3 way conversation via tablet/phone with the office financing personnel who sent photos of the type of door needed,discussed color options and painting,and arranged the paperwork for financing as those doors are not inexpensive..all in all, the professionalism,the courtesy and the explanations were to my mind,the way a customer should be treated,especially on something such as a garage door.. i recommend this company and jason in oparticlar as a technician..he is wonderful and hard working!

I have used Garage Door Doctors a couple of times now and have recommended them to my neighbor. I…read moream impressed by the ease of appointment scheduling with their automated service. I received several updates regarding my appointment, including when to expect the technician. My technician this time was Eric M. He was knowledgeable, courteous, and was able to handle the maintenance for my door efficiently. Their pricing is honest, and they value military and veteran families as employees and customers alike.

I originally left a 5-star review after paying $350 on April 9 to have a garage door spring…read morereplaced. Unfortunately, I have to update this review due to a poor follow-up experience. On April 20, the garage door became stuck because the cable came off the track. I reached out multiple times throughout the day and received no response. At that point, the warranty becomes meaningless if the company cannot be reached. I had another garage door company come out and paid for a second repair, to replace the now damaged cables. They confirmed that while the spring replacement itself was done correctly, the cables were not properly adjusted and the door was left imbalanced, which likely contributed to the failure. It was also why the opener was so much noisier after the spring replacement (I was told it was from excess wear on it from trying to lift the door without the spring). The opener is once again very quiet and the door is raising and lowering very smoothly and quietly. I understand that issues can happen, but lack of responsiveness--especially for something that can pose a safety risk and was most likely related to work just done --is unacceptable. Based on this experience, I cannot recommend this company nor would I use them again.

He was able to come by early morning while I was working and was reasonably price to replace my…read morespring for my garage with a warranty. He was also able to navigate our garage sensor issue which we have been having since last year and was able to fix it... Matthew was very knowledgeable and was quick.. he did an amazing job... definitely recommend.

When I hit the button to close my garage, it closes half way then opens back up. So over about 3…read moremonths I been manually closing it. I put in a project on the yelp app and veteran garage doors replied within seconds. Technician TJ gave me a free estimate and I was satisfied with the price. He finished in about 20 mins while had a little small talk, then he cleaned up and had everything squared. They only take cash, check or card payments. Receipt is emailed with inspection notes and general information and warranty.

I had a torsion spring break Friday evening on my garage door. Veteran quickly responded to a…read morerequest for a quote with a fair price. Tech showed up on site the next morning at the agreed upon time. Tech was friendly and was even nice enough to answer some questions from my 3 year old. He checked out the problem and gave options that were priced like the online quote. Gave opinions on a couple other issues he noted but was very clear that those were optional. They were issues I was aware of already and they were minor. He gave a fair price on them and I took him up on one of them. Was not pushy at all. Did not try to upsell. Work was completed within his estimated time frame and was done well. This is how every repair should go. Cannot recommend them enough.

Gabriel was kind, informative and fixed my problem promptly. I will definitely use this company for…read moreall my garage needs.

The top of our garage door broke and the mount for the opener pulled out. We assumed we might have…read moreto get a new door. Based on good Yelp reviews, we called to get an estimate for a potential repair or replacement. Amazingly, a technician (Jorge) was available to come out the same day. He took a look at the door and said it could be repaired. Plus he would make adjustments to the springs and do some other maintenance for a very reasonable charge. We're happy with the result!

David was quick to respond, quoted a good rate, arrived when he said, professional installation in…read morea timely manner. I know because I personally installed the one on the other door. No up sale for additional services.

They returned my call promptly, scheduled a service date, and repaired my garage door cable with no…read moreproblems at all. I will definitely use them again and would recommend them to anyone.

This company contacted my fiancé and I after he asked a question on Yelp…read more They were very detailed in their response, so we booked an appointment with them for the next day. We got an earlier time due to a cancellation. Isiah P. arrived promptly within the timeframe and got right to work. He diagnosed and gave us an estimate on the repair for our garage door. We gave him the authorization and he had the repair and inspection of our garage door done in about 15-20 minutes. Isiah was very kind and explained everything that he did. He also explained their warranty service on the repair as well! The pricing was fair and we highly recommend this business! Thank you Isiah!

From the owner: We offer free service calls seven days a week, with same-day service available throughout the…read moreDallas-Fort Worth Metro area. All of our technicians are company employees who are fully insured and bonded, ensuring reliable and professional service with every visit. Our team specializes in garage door repair, service, and installation--including fixing doors off track, loose cables, spring replacement, opener repair, new door installation, and routine maintenance or tune-ups. We only recommend the services you actually need and are always available to answer any questions. Local, same-day service is available every day of the week, and we also offer emergency service at no additional charge for nights or weekends. All labor, parts, and installations are backed by a full warranty, with lifetime warranty parts available. In addition to Dallas-Fort Worth, we proudly serve Texas City, La Marque, Dickinson, Santa Fe, and Hitchcock.

Jason is very personable makes sure the job is done right. He also will not overcharge for his…read morework. I'm not saying he is inexpensive, but he also is not expensive.

I'd had both garage doors replaced about 3 years ago. Last week, one of the doors caught a loop of…read moreit's own cable and self-destructed. I called JT, and Steve came the next morning. He spent much of the morning pounding it back to shape, and added reinforcements. It looks fine now, though still creaky on opening. I'd expected that JT would take some responsibility, since Jason had done the installation. Nope. Steve attributed it to my garage "sinking", though there is otherwise zero evidence of this, no cracks in the foundation, and my house has been stable since about 1982. I was charged $270 for the work. My last garage doors lasted over 20 years without problems. Overall, JT seems to do basically competent work, but doesn't take ownership of downstream problems which they are responsible for. Based upon this experience I am lowering my rating to 3 stars, and I am feeling that is probably generous.