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    Energetic Air 500

    Energetic Air 500

    (5 reviews)

    We had an installation that seemed to go okay, but it soon became apparent that he had skipped…read moreunskippable corners. A number of things were fixed after several emergencies in the first two years, although he was always extremely difficult to get a hold of and all to ready to make false accusations of the family member living where the unit was. To say it was unprofessional was an understatement, but when you're dependent on someone's cooperation, you make do. This is a household with elderly people and a severely disabled person! Additionally he had failed to make one of the returns, the proper size, a problem, which was multiplied by the fact that we had electrostatic filters in, so they were making the most horrendous noise, and unable to do their job. We paid for him to fix that as if it was our fault.) I should also say that during this time, we initially used his sons for maintenance, but they were telling us things didn't need to be done that did need to be done. And then he became harder and harder to communicate with even forgetting and maintenance schedule. So we went with someone else for maintenance. But then chronic outages began--many times per week--for which we again needed to call upon him as the original installer (mind you, this is all within the first few years!). Andy was completely negligent, uncommunicative, and irresponsible in how he handled these both with us and the manufacturer, leaving a severely disabled and heat sensitive individual in a lurch for an entire spring and summer and causing intractable physical harm. We felt like we could not move on to someone else because of how tied the warranty business can be to the installer. Nonetheless another contractor was finally acquired on the second year and pressed the manufacturer just one more time and got the most essential problem taken care of with a snap of the fingers. I mean it took all of a week to get the most essential bit taken care of to stop the outages (Andy had failed to properly sync up the system with the generic electric board replacement the previous summer--his one attempt at fixing the problem). A friend who is an HVAC contractor felt like Andy was trying to avoid taking the typical amount of responsibility a contractor has to take for a replacement (manufacturers are known for almost always using their weight to not fully honor warranties), since at the time it looks like the entire unit was just a dud. Anyhow, every contractor who has come in here has acknowledged some puzzlement over Andy's installation choices, but now we are being told about many more installation problems w photographic evidence that clearly confirms at least portions of the problem (the unit is in the attic). Additionally, when it was installed, Andy never replaced the drain line, because he simply could not find the drain line and simply threw his hands up with a shrug. He could not figure out where it went to. You NEED to know where the dream line goes to in order to choose the correct furnace to put in. There are types of furnaces, which cannot drain to the outside. They need to drain to inside plumbing. Well, it turns out that we have that type of furnace, even though the drain line goes to our gutter. So now we are additionally looking at major installation errors and probably an unsafe furnace. I hate writing bad reviews and usually second-guess myself when I must due to recognizing that contractor's livelihoods are on the line, but I feel there is no choice but to warn others away in this case. He's a good salesperson--a bad contractor. As a previous review were indicated, it is more than a little suspect that his company name has changed three or four times already. I can only imagine he's trying to make it difficult for people to write reviews like this one. I would never have been able to dig up a current company name, if my smart thermostat hadn't alerted me to the current name. And, honestly, I was very tempered in what I said about the interpersonal dynamic.

    HVAC person that is actually honest and fair and reasonable! WOW! Fixed my AC unit in the summer…read moreafter a rodent exploded inside it. Was just a coil, how would I have known! charged me for the part and install only, no extras! Fixed my gas heater at my business after a gas leak and the gas was shut off by the gas company. It was a bad valve thing, and once again, Andy diagnosed, ordered the part and fixed it right away. He also has a 1 year guarantee on repairs. This guy is a top notch professional HVAC guy!

    A2 Mechanical - plumbing - Updated August 2026

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