I called Mr. Appliance for help with a Viking refrigerator that would not stop leaking. They were…read morethe ONLY company available to service my appliance in the area. And they were able to make me an appointment within 2 days!! First and foremost the fact that they don't try to rip you off with a service/diagnostic/travel fee is amazing. Their fee is $99 and if you have the item repaired by them they take that fee off your final cost of repair. I received excellent communication before they even began service. Larry, the owner, called the day before to verify details of the services needed and who would be coming. On the day of service I received a text with my service technicians name and info as well as a photo of him. The service techs Eric and Jared arrived on time, wore masks and booties as well as used rugs to keep the areas clean. They were very thorough with inspecting my appliance and making recommendations as well as researching options. I am very pleased with the service I have received so far and will not hesitate to use them in the future for my other appliances!

They were professional and efficient! I had them diagnose…read moreand replace my ancient electric stove. All in one day!

Prices somewhat higher than at big box stores, but their service and expertise is worth it a twice…read morethe price. Service persons are knowledgeable, experienced, friendly and reliable. Five stars.

Needed repairs to a Wolf gas stove top (faulty ignitor). Next day service. Very friendly scheduler…read more(Jodie). Technician (Jeff) had over 40 years or appliance experience and did an excellent job putting things back in order. My go to shop from here on out.

Missed Deliveries, No Ownership, and a Refund That Should Have Been Simple…read more I'm leaving this review to document an experience that was far more difficult than it should ever have been. I purchased a KitchenAid dishwasher from Best Buy in Charlottesville for roughly $1,000, including installation. The store missed multiple scheduled delivery dates. Eventually, I was told the appliance could not be obtained and that the purchase would be refunded. At that point, the transaction should have ended. Instead, the refund process became complicated and poorly handled, ultimately involving billing and collection issues with Best Buy's credit card partner. What stood out most at the store level was accountability. Front-line employees were polite and tried to help. However, as I attempted to escalate within the store, the opposite of what you'd expect happened: the more senior the management level, the harder it became to get anyone to engage directly or take ownership of the problem. The issue was not resolved at the store and required escalation well beyond this location. This review isn't about one missed delivery -- things happen. It's about the lack of follow-through, ownership, and problem resolution when something goes wrong. For a major appliance purchase, that's concerning. Ultimately, the matter was resolved elsewhere, but the store lost my trust in the process. I'm leaving two stars because staff were courteous, but I would not purchase a major appliance from this location again.

Outstanding service by the manager Mike and his staff. I had an issue and he resolved it be…read morepatient with them as they have a lot of young adults learning but Mike is on top of it keep up the great work

I drive by this location when traveling. I picked up some garden sprays. It was challenging finding…read morehelp. Once I did, the employee looked up items on his phone and led me to the area that had what I wanted. The self check out area was crowded. Sadly, most stores are heading that way - get rid of staff and self pay. The parking lot gets crowded. Be careful when exiting.

It took this store 32 hour to pull a same day delivery off the shelf. Then delivered the tool…read morechests 24 hours later. The problem was with the store.

Charlottesville, VA location. Received a flyer in the mail for a sale. We DO need new furniture…read more Went down to see what they had and found a nice lazy boy loveseat and recliner. We wanted 2 of each but they only had 1 of each in stock. No problem, they said. Paid the deposit on the furniture and was told we'd be hearing from them confirming our order and giving an approximate delivery date - wouldn't have a firm delivery date until shipped. 3 weeks later, no confirmation, no contact at ALL. Decided we'd buy elsewhere since we had no idea of when or IF we'd get our furniture. Hubby went down to cancel and was told it would be 20% fee. For WHAT? They never DID ANYTHING! Flat out theft, in my opinion, since they failed to fulfill THEIR portion of the contract. NEVER AGAIN.

"Galax VA Location" This experience was just dreadful!! My family came into this place Friday, and…read morehonestly loved the entire experience at first! The Sales lady "Aimee" was offering different products to us, and I mentioned in my past I worked with a company like Schewels she for some reason just thought that it would be hilarious to make fun of that job and belittle the entire community that ever worked those sort of jobs. I may not work for these companies anymore and do my own thing, but I will not tolerate a SALES-PERSON who thinks it's okay to belittle people AT ALL! I've worked hard from where I came from and others are still doing it. Not only did this woman think it was okay to do it with just me and my family even though we clearly thought it wasn't a joke AT all! She proceeded to go to the sells desk and poke fun at the situation even more and belittle the situation even more up-front of her co-workers. We were paying customers that walked into this place to buy in the first place with or without a "Good" salesperson. Do better!!! Do not make fun of your competitors and be-little them!

Great selection of woodstoves knowledgeable salespeople, professional installers who did a great…read morejob, and instructed us on how to use the stove and break it in. All around great experience,and we love our woodstove!

We cannot say enough good things about the staff and crew at Edwards Hearth & Home. When we finally…read moregot around to investing in a fireplace insert, we checked a few businesses, but from start to finish, Edwards was simply terrific and there was just no comparison. Not in products, and definitely not in service. They're all so knowledgeable, helpful, friendly, and conscientious. The whole experience was more like working with close friends or family. We highly recommend Edwards Hearth & Home!

Ordered a front porch light on 8/3/2024. Was told it would take 8 months. I loved it so wanted to…read morewait. March rolled around and I received an email it was backordered and would be shipped 5/31. After changing to Ferguson Home I received an email 6/2/20525 saying my order has been cancelled and discontinued! What a sad company! I WILL NEVER ORDER FROM THEM AGAIN! Also had a friend order 2 bathroom vanities recently. They were very low quality and the doors were broken. You could buy a better vanity at Lowe's or Home Depot. By far not the company it used to be!

Walked in today to ask about shower mixing valves. I was immediately told to go to Garrett St and…read morethe dog in my arms was not welcome there. I have spent $thousands here, but no more.

The team at Duct Medic were outstanding. My wife and I just bought a new home and had the team…read morecome out. The crew was incredibly professional, explained all of the work they completed and worked efficiently. They treated our home like their own. They even went above and beyond, completing a separate task to seal off another open vent. I cannot recommend them more highly. They were fantastic. We will have the crew at Duct Medic come back once a year to keep our vent work clean and safe. A++++

Extremely thorough. Needed to do duct repairs before they could clean si could not hire at this…read moretime. Seemed very knowledgeable. *** only bc cud not engage service right now.