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    AA Universal Self Storage

    4.3 (35 reviews)
    Closed 9:30 am - 6:00 pm

    Services - AA Universal Self Storage

    Self storage

    Vehicle storage

    AA Universal Self Storage Photos

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    Photo of K N.
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    9 months ago

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    7 months ago

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    1 year ago

    Reasonable pricing storage units, great service and shout out to Sean who is super helpful and attentive!

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    1 year ago

    Excellent customer service! They made the process easy for me to move into my storage unit! I highly recommend this place!

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    2 years ago

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    1 year ago

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    2 years ago

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    2 years ago

    Renting a unit here was seamless and easy. Also very affordable. Thanx Shawn. Cheers!

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    2 years ago

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    2 years ago

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    1 year ago

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    Photo of Alyssa F.
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    2 years ago

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    2 years ago

    La atención fue muy buena, Shawn pudo responder a todas mis dudas y la ayuda fue muy eficiente, el lugar es súper limpio y tranquilo

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    2 years ago

    Great customer service! Shawn was really friendly and helpful. He answered all our questions and showed us around.

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    2 years ago

    Great price. Clean facilities. Have moved units hassle-free. And great, friendly staff!

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    2 years ago

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    2 years ago

    They are super helpful here awesome place highly recommend A+++ my name is Sean and Miguel made this very easy for me

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    2 years ago

    I just rented a space and it was super easy and they are very friendly. Shawn held my hand through the process and was great!

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    2 years ago

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    2 years ago

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    4 years ago

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    2 years ago

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    6 years ago

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    Photo of Me M.
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    10 years ago

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    14 years ago

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    10 years ago

    They really REALLY should only have 1 star! The new management stinks and it reflects in their customer service!

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    9 years ago

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    11 years ago

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    Photo of X S.
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    12 years ago

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    10 years ago

    Best self storage around! Great prices and very helpful staff. Later access hours then most other places. Very happy with this place!

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    12 years ago

    They called to rectify the issue I had with them. Thanks to Eric I'm back to my initial positive feeling towards this storage company.

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    10 years ago

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    Ask the Community - AA Universal Self Storage

    Review Highlights - AA Universal Self Storage

    Shawn was a huge help finding a unit that worked for me while I am transitioning through living spaces.

    Mentioned in 12 reviews

    Read more highlights

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    A-1 Self Storage - Our storage facility

    A-1 Self Storage

    (145 reviews)

    $$

    North Hollywood

    I've had storage untis with this location a couple of times. The last one was approximately 7…read moreyears ago and I decided to try them again if they had the size I needed for an impromptu need. I was in another state and reserved online. Then I missed my connecting fight and got stuck in a random city. They extended my reservation via text message. After arrival, I realized the unit I reserved didn't fit my needs and THANK GOODNESS, they had other options to view. I immediately took the unit and they were patient with my questions. I like the rules and safety of the unit. I also recall from my previous experience the ease of reserving dollys and returning them the same day.

    Be prepared to pay significantly more than the advertised price. In addition to rent increases over…read moretime, tenants are required to purchase extra for insurance although the landlord only accepts responsibility for losses up to $2,500 and does not cover theft or water damage. You are also required to buy a special lock directly from A-1 to secure your unit. A1 does not assure against mice, rats, and insects, so I had to purchase airtight storage tubs to protect my belongings. I rented from A-1 for 5 1/2 years, and during that time my rent steadily increased until it had nearly doubled by the time I moved out. Safety was also a concern for me. Homeless people frequently loitered around the property and wandered the hallways, so I made sure to visit only during office hours when staff were present. I never felt comfortable going there after hours. Up until my last visit, the policy here has been to take your physical driver's license in exchange for a cart, returning it only when the cart is brought back. This practice is excessive and creates unnecessary privacy risks since driver's licenses contain highly sensitive personal information, including full address and date of birth. Leaving it with staff--without any clear explanation of how it is securely stored or who has access to it--is a major identity theft liability. The last three times I was there they simply had me write down my phone and unit number, which seemed way more feasible, but I thought this was worth mentioning since this was their policy for many many years. Customer service was inconsistent throughout the years. Many employees were unfriendly, and some were outright rude. One exception was Valentine, who was surprisingly pleasant and professional during one of my last interactions there. While the facility was generally kept fairly clean, trash was often left in the entryways and parking lot because there are no garbage receptacles anywhere on the property. It seemed more like a cost-saving measure than an effective solution to illegal dumping. Overall, I'm relieved to no longer be paying into what felt like an overpriced and frustrating experience.

    Public Storage

    Public Storage

    (87 reviews)

    North Hollywood

    David is sooo awesomely helpful and kind. He has given consistently extremely high quality customer…read moreservice the years that I've used this location.

    If I could give 0 stars for Public Storage, I would. I was a customer of this facility for almost…read more20yrs and for the past 3yrs, there was no light in my unit as when the electrical was redone in the facility, my storage locker was forgotten. It's impossible to see into the storage locker without a light. I asked, every month, for 3yrs to have the light installed and for 3yrs, I was given excuse after excuse as to why it wasn't installed but each time was told not to worry, they'll fix it thru the District Manager and obviously that was a lie as whomever the District Manager is, he just didn't care. Calling the 800 number didn't help, I was given a small credit in the rent but was told only the District Manager could order the electrical fix needed for my unit. When Public Storage sent me a letter telling me they were raising the rent to $700 a month for a 10x15 unit, I knew we had to vacate. Had it not been for Dave, the recently new Property Manager, who said upon coming on board, don't worry, I'll have this problem immediately fixed and did a follow-up to make sure it was, we'd be still stuck there. Dave the Property Mgr had it fixed within a few days and we could finally see into the locker ... Dave is amazing... Helpful, caring, nice, professional and the only employee of Public Storage who cares! Public Storage customer service is lower that sub-par. I DO NOT RECOMMEND USING ANY PUBLIC STORAGE FACILITY AS THIS COMPANY ONLY CARES ABOUT $ AND COULD CARE LESS ABOUT THEIR CUSTOMERS!

    Extra Space Storage - Interior Units

    Extra Space Storage

    (76 reviews)

    North Hollywood

    I have used both Extra Space Storage and Public Storage for my needs. Each has its advantages but…read moremy preference is ESS. I just started renting at the Vanowen location so I will limit my comments to what I know. I also have a unit in Studio City. I found the North Hollywood staff to be friendly and accommodating. I dealt with Edward, who is the assistant manager, and he was terrific. He showed me a couple of different units, answered all my questions and made the paperwork as easy as possible. My preference for ESS over Public Storage is that both ESS facilities I have used have been exceptionally clean and well maintained. I like the way the facilities are laid out. For personal storage facilities, ESS takes some care in how they are designed. The only "complaint" I have about ESS as a company, and it has nothing to do with this particular location, is that they raise the monthly rental price fairly often and the increases are significant. In fact, the only reason I changed from Studio City to the North Hollywood location was for the lower price. It does not take long before the monthly rental cost doubles. That is the one area in which Public Storage has the edge. They raise rates less often and the percentage of the raise is lower. Otherwise I recommend ESS.

    Nice facility, clean and well-kept. But don't expect the price you are quoted to last very long…read more I was warned that I might have a 5-10% increase within the first 6 months, but 30% within 3 and then another 30% 6 months later was enough to move me out.

    AA Universal Self Storage - selfstorage - Updated June 2026

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