It's ok I guess but needs huge renovations, and the management could be better . Also UHAUL services are very complicated

Do not rent a U-Haul from here. Rent directly from the U-Haul store on Victory. Had a reservation and no one was working at 9:45 when it said they open at 9:30. read more

Excellent service, great prices, very exceptional! The customer service was very friendly and helpful I would recommend this location to anyone in the Los Angeles area. read more

Reasonable pricing storage units, great service and shout out to Sean who is super helpful and attentive!

I highly recommend! Clean, and easily accessed storage. Great hours. Kind, helpful and friendly staff! read more

Excellent customer service! They made the process easy for me to move into my storage unit! I highly recommend this place!

Shawn was a huge help finding a unit that worked for me while I am transitioning through living spaces. His welcoming attitude and helpfulness during this stressful time was a breath of fresh air. read more

Got my storage today for the first time. Very clean facility. Shawn was very helpful and showed us everything inside and outside. Very competitive price. Overall I'm happy with experience read more

I've been in the storage center since 2014. I was just starting my new family and this little unit held our sentimental belongings with safety and care. The staff at AA Universal has been nothing but kind, accommodating and helpful through different life stages. We are now upgrading to a larger unit thanks to the help of Shawn and while I'm sad to move out of our little corner unit, I'm glad we can continue to keep our precious belongings at AA Universal for the present and the future! I would HIGHLY recommend this storage center for anyone looking for a mom and pop vibe that treats you like family but also a secure place that you can feel good about! read more

Renting a unit here was seamless and easy. Also very affordable. Thanx Shawn. Cheers!

Shawn gives me an amazing customer service I do recommend this place . Place looks clean and secure read more

Getting a storage unit for the first time was a breeze. The staff was friendly and explained everything clearly. The unit was clean and easy to access. Overall, a smooth and hassle-free experience! read more

We had an amazing experience getting our storage unit for my mom's move out to Los Angeles. Shawn was very kind and accommodating. The units are clean and spacious. read more

This is the best storage in town! Shawn is the Manager now and he has been very helpful. He is willing to go that extra mile, which I greatly appreciated. It has great hours, is well lit and feels very safe. read more

I've been renting here for almost have a year and these guys are amazing! Really easy load in/out, inside the office and the actual storage is always clean and well lit. Really great process and wonderful customer service, specially from Shawn!!! I wouldn't dream of renting a storage unit anywhere else after the ease of renting here. Super safe and secure place, too. Can't recommend it enough, seriously! read more

AA Universal Self Storage - Business card in front office - Self Storage Near Me - Los Angeles, California

Best place to store your stuff. The staff is very helpful, and nice, particularly Shawn. They won't change the price on you in a few months like the big companies. The front office is also covered in fantastic movie memorabilia. They will be honest and straight forward. A rarity in the storage world. read more

La atención fue muy buena, Shawn pudo responder a todas mis dudas y la ayuda fue muy eficiente, el lugar es súper limpio y tranquilo

Great customer service! Shawn was really friendly and helpful. He answered all our questions and showed us around.

Great price. Clean facilities. Have moved units hassle-free. And great, friendly staff!

Fast straight forward process and good access hours. This is in a good neighborhood within NoHo. Lastly their units have good competitive pricing compared to other companies. read more

They are super helpful here awesome place highly recommend A+++ my name is Sean and Miguel made this very easy for me

AA Universal has been very accomodating to our storage needs. Their facilities are safe, clean and their staff are top notch. They are friendly and helpful and put customer needs first. I highly recommend their services for all your short or long term storage needs. read more

Good place for storage. The staff is very helpful and friendly. When I spoke to Mike on the phone yesterday, he was very nice. When I walked into the office the following day to sign the lease, Sean was also very nice and thorough. read more

Rented a uhaul from here with over 24 hr notice! When I arrived there seem to be no keys or lockbox. A staff member came out and told me they could not rent after hours when the uhaul site clearly said they could. He offered no help and really screwed my moving day. Avoid for all Uhuals!! read more

Be careful. No returns on boxes. Even unused... For clarity, they have a UHaul sign, but are not actually affiliated with Uhaul. The box prices are double to triple regular rates and then they won't even accept ones that are unused... Rip off. read more

Hi All AA universal Self Storage is the best. They were very helpful, fast, friendly, the location is clean and affordable. Adolfo and Tatiana were super amazing with helping me with my storage unit. They gave me a tour of the location, presented options, and they did not rush me. Really happy read more

We've had this storage space for 2 months now and have nothing but drama with their financial department. We paid the bill on time only to get some letter in the mail stating that they were going to "seize" our stuff. We called and they were like, "oh, whoops, that's our mistake." Gee, kind of a big mistake to claim you're going to seize someone's things! Fast forward to next billing cycle. We paid online and were charged twice. Then when my husband called, both the charges fell off our bank account. So basically it was showing that we hadn't paid at all. I called myself and the man on the phone was nice enough to take a card over the phone and let us pay it. I'm hoping that next month we can just pay the bill online and not have anymore issues.... so until that happens..... 2 stars for crummy financial department! read more

They really REALLY should only have 1 star! The new management stinks and it reflects in their customer service!

Property manager Adolfo and Assistant manager Stephanie are two of the nicest people! They are professional, friendly, caring, and very helpful whenever I call or come to the unit. I've had a unit for years. I trust them and would highly recommend using this storage facility. read more

I've been here for literally years. They were helpful, the place IS clean and the hours are good. But now? In spite of the very nice people in the office, there seems to have been some change in ownership or management or something. Constant rent raises. AND if you find yourself in a financial bind, God help you. The fees are higher than any other storage place in the STATE! They won't take partial payments. It is understood that a partial payment will NOT keep a unit from lien or auction but they refuse them anyway. I was laid off and yes, I got behind and yes, it was my fault my payments were behind. I couldn't get the back payment to them until right before the auction date. The back payment was DOUBLED because of their "lock cutting" and "Inventory" fees...they charged almost FIVE HUNDRED DOLLARS just for those two fees! Check around. Even Public Storage doesn't charge that kind of money. read more

Great, friendly staff. Went beyond the call of duty to support a Veteran during unusual circumstances . Not only the best deal on the market, friendliest staff in town. Clean facilities too. 5 stars all around !! read more

They called to rectify the issue I had with them. Thanks to Eric I'm back to my initial positive feeling towards this storage company.

I had a great experience checking in and moving my stuff into one of AA Universal Self Storage's units for the summer. Adolfo made the entire process seamless. I paid for the summer in full. Will report back on my experience moving out of the unit. read more

Best self storage around! Great prices and very helpful staff. Later access hours then most other places. Very happy with this place!