Very responsive and honest. I respect someone who says I could take your money, but it'd be the…read moresame price to buy something new. I hope I never need to call again, but if I have another failed appliance, this is my first call

Not very happy with the repair. 1st he would not go out to…read moresee what the problem was without an initial deposit of $180.00. Then when he went and quoted me an additional $445 for parts and labor. I asked if it was worth fixing, the leaking refrigerator he assured me it was worth fixing. He again would not order parts or start repairing the item until money was sent. Repair man went out and advised all had been repaired. A few days later had the same issue that refrigerator was leaking. I called and spoke to Victor who advise that it was probably the computer or memory board do not remember. He then advised it was not fixable but not before collecting $625.00 and leaving me with a broken refrigerator. I have since called someone else who repaired the refrigerator with no money upfront and a third of the price with no prepayments. BE CAREFUL

I arrived at the shop just a few minutes before their opening time of 9:00 am. There was a sign on…read morethe door that read "Gone The Bank Be Back @ 1:00 pm." (See Pic) At 1:00pm, the phone rang and rang after I attempted several calls. I bought a new LG dryer later that day...

This place needs to learn what customer service truly is. I was given the name of this company from…read morea customer service rep at Kitchen Aide as I needed some repair service for my microwave. The woman who picked up the phone was a total JERK to me. She was super annoyed on the phone, condescending, and so unhelpful. She didn't say goodbye when she hung up so she literally hung up on me. I'm blessed that I was given another referral for a fantastic company that helped me with my every need and was respectful to their customers.

In south Florida he's the most honest dependable reliable and affordable…read more This guy knows what he's doing. Virtually he helped me fix my fridge ice dispenser and he's honest and effective. He's helped my mother in law with various appliances . El mejor servicio de appliances sincero honesto y sAbe lo que hace en persona o por video.

EXCELLENT company! Reliable, fair prices, honest, communicative and excellent repairs. Claudio…read moresaved me from buying a new washing machine. My old machine has been functioning like a brand new one since he fixed it a few mos ago.

We purchased a Thermador combination convection oven and speed oven. The speed oven stopped working…read moreafter only 1 day. They were not helpful in trying to fix this. They claimed they had no other unit to replace it with. Thermador gave me the run around first saying it would be fixed, then saying they didn't have the parts, then saying it would be replaced, then saying the unit was backordered for months. I have requested several times to return the unit and be refunded. This has not been resolved. Do not trust them. Shop elsewhere.

This is a family run business that has been around for years. They have always had an impeccable…read morereputation. My parents purchased their appliances from Scot Appliance in the 1960's. My first appliance purchase from then was in 1989. They had competitive prices and were very knowledgeable about their products. I just remodeled my kitchen and purchased all the appliances from them after comparing what I wanted with Scott Appliance and the well known national chains. Scott's had the best deal. Then they held appliances for over two months due to my contractor delays at no charge. Mark Scott delivered and installed. There were still cabinet construction problems. He fixed them at no additional cost. They are all very helpful and look after their customers. Btw, found out Mark used to build custom cabinets and really knew what to do to correct the installation problems.

I have been having issues with my 5 year old Maytag Machine with mold build up, Bruce picked up the…read morephone and explained all my questions with great patient (as I had many) I remember this shop from my teens and so happy they are still around. When I need to replace rim, I'm calling Bruce :-)

Bruce yelled at me and my mom for asking him nicely to put his mask back on as it was falling off…read morehis face (we have seniors and compromised immune systems in the house...) He was ready to recharge another $150 without knowing the problem and was happy to tell us so. Never been treated so rudely in my own home. And he was rude the first time he came over, too. What a jerk!!!! Beware!

I went into the BOCA RATON showroom. I described the vanity I wanted with my budget. The sales…read moreperson gave me a 72 inch vanity that was almost $11,000. When I went home and looked back on what I liked on their website I saw a vanity that was under $3000. When I called them to ask about it, they told me it was crappy material and no one buys it. The next day when I called someone told me everyone is ordering these vanities. We sell a lot of of them. When I called the third time, no one knew what to say about not getting back to me. This place is overpriced and they think everyone is elite. Stay away !!!

Horrible service. Look online and better prices. Sales person is only looking to make a…read morecommission.

My washer stopped draining and and spinning. The lid switch had broken again so we discussed…read morebypassing it. But water got into the timer from so much humidity in the room from the broken water heater, that even though it now powered on after the bypass, it would still not spin. He advised replacing the machine or for something used if money was an issue since repairing the timer on such an old machine was not really worth it. My point is this. He is a great technician. Very straight-forward and honest. He knows exactly what he is doing. Extremely reasonable in price. Highly recommended. He is my go-to for appliance repair at this point.

Technician arrived early, diagnosed the unit and determined the unit was not cost efficient to…read morerepair. Recommended that I replace the unit. Manny was very knowledgeable and did all he could to try to repair the unit. I would highly recommend him and fully endorse his company. I will definitely call this company for any additional appliance repair I may need in the future. Thank you, Manny.

Louis has the best customer service. He knows the store, its items, offers, and warranty. His…read moreservice is efficient, quick, and very professional. Thank you, Eduardo G.

I waited in line for over 30 minutes just to get help, while employees stood around talking. What…read moremade it worse was seeing a manager who claimed to be "fixing" an issue, but instead spent the time chatting with other people rather than actually addressing the problem or helping customers who had been waiting far too long. This wasn't a staffing issue, it was a lack of urgency and accountability. Customers' time was clearly not respected by Susie the General Manager, and there was no communication, acknowledgment, or effort to move the line along, since the associates cannot help me since they don't have access to, only the GM. For a company as big as Best Buy, this level of service is unacceptable, If management isn't leading by example, it's no surprise the experience was so frustrating. I won't be returning to this location.

Bryan was highly professional. My refrigerator was not working and while he did a full assessment…read morewithout even opening up the electrical panel, he knew what was wrong. He ordered a part and the next day he installed it! My fridge is up and running perfectly. He explained everything and maintained contact. He even patched the fridge while the part came so my groceries didn't go bad! Honestly 10/10 service!

Installed a micro air flex . Great service , communicate every step of the process. Very happy on…read morethe work done.

Came here twice, first time to see what they had. Second time to ask questions. I was greeted by an…read moreolder gentleman who sits at the front. I told him I was here last week "oh yeah I remember you you came with your wife" no, I came solo. They have beautiful kitchen and an array of cabinets and fixtures. Came back a week later to follow up on one of the kitchens I was interested in purchasing. I guess there was only one other guy working on a Saturday who could answer any of my questions and he was occupied with another customer. No idea how long I would've been waiting there. I didn't have much time to waste. (Not their fault) My impression was that they weren't interested in doing business with me ‍ I started walking around the showroom and as I look at one kitchen the older gentleman tells me "that's Canadian" ... ok so I think to myself...not sure what that means...does that = better quality...was he telling me that because he thinks I can't afford it? I'm not sure. I wasn't given an other explanation as he walks away. Kitchens are big investments and I would've expected better customer service. Needless to say I didn't wait around to see how the rest of my experience would've been. I didn't have much time to waste. I can't comment on the pricing. Either way go check them out. It's a nice showroom by the Falls. Hopefully you have a better experience. They are one of the higher rated local kitchen and bath places. Reply to Jorge's comment (11-16-19): thank you Jorge for your follow up. At no time was there ever mention of the possibility of making an appointment. That would have been nice to know when I was told to wait for a designer. I am an understanding person but would like to be informed of the process. The gentleman at the front who handles walk-ins must have been attending a person over the phone (although he was not on the phone at the time of my walk-in). I would be glad to set up an appointment with you to see what YKB truly offers.

update on my defective ice maker that this store refuses to fix or replace...I have called more…read morethan 10 times, I have sent 15 plus emails and have waited on the phone with uline representatives for hours....I have received no help. I offered to bring the unit back to the store myself and trust me as an old retired person that would have been no easy feat....they refused to take it.. Below is a picture of how the unit ices up after only 3 weeks...my salesman Eddy Perez has be zero help. Buyer beware