Mike has been the state farm agent for my family for the past decade or so. He's been extremely…read morehelpful when I needed it most. In the summer of 2013, my car was hit by another driver with terrible insurance. The accident was clearly the other driver's fault, and she admitted it, yet her insurance company would only pay for half the damages ($700 of the $1500 in damages). I had no idea what to do until I consulted Mike. Mike suggested that I file the claim with state farm and they would cover all the damages after I paid my $250 deductible. Then they would go after the other driver's insurance co. to pay for the damages. Whatever money they got from them would first go to me, and my deductible would be reimbursed. I went with Mike because I both trust him and I was guaranteed 1250, which is way better than 700. It's great to know that my insurance company has got my back. And Mike certainly helped relieve me from an extremely stressful situation. I can't thank him enough. Bottom line: You won't be disappointed with Mike's state farm insurance. He's a really friendly and helpful guy, and he goes to bat for you when you really need it.

As good as it gets, I'll never change. I'm insuring three…read morecars with Mike, two of which are summer cars. Needless to say, I'm a bit of a customer with special needs. When we have nice days in the winter here in IL, I like to "flip on and off" insurance for weekends. Not only is this never a problem, Mike usually gets back to me within 5 minutes via email on such requests. The customer service is perfect. I've had one claim as well which was handled without issue. I highly recommend both State Farm and this specific office to do your business. Mike is as straight of a shooter as they come and I have no plans on taking my business anywhere else. 5 stars.

What started off as a very good change to (what we thought was) a better insurance company, quickly…read moreturned into a nightmare. They have NO idea what they are doing. We were overbilled, underbilled, they even kept our daughter on our policy after she went to college...IN ANOTHER STATE!! Telling us the she could still be driving our car. Then to add to their incompetence, when we changed companies (to a rate 64% lower) they cancelled the policy, but kept the auto pay in place and tried to take money from our account! BEWARE!!! DO NOT TRUST THEM!!!

The Jim Kelly Agency took over my account when Tim Clary in Grayslake retired. They have never…read moremissed a beat! Great Service!!

Can't say enough about the excellent care from Jeff Smith and State Farm Insurance. When the water…read moreheater exploded in the condo above my friend's unit they were there and took care of everything. She had many years of great service from Jeff, taking care of all her insurance needs. Thank you!

Very disappointed! After my State Farm agent for the past 30+ years retired, by account was…read moreshifted to this office. I called for a quote for auto insurance for my teenage son. I was given some very good quotes, and accepted coverage. However, once billed, the rate was significantly higher (almost double). I called Jeff Smith's office, and questioned the change. I was told it would be looked into. I did not receive any follow up. After calling again I was told "the system made an error" and nothing could be done to honor the quoted rates. I called State Farm corporate office, and leaned that the rep at Jeff Smith's office had entered the data incorrectly into their system, and had mis-quoted the policy. No only was this a costly error, but the woman I at Jeff's office that made the error offered no apology or admission to her error. I'd never trust this office.

Nalven and Schroeder Insurance is permanently closed. We thank you for your business and enjoyed…read moreserving you.

Very helpful, concise & clear advice. It made my sign up for Medicare so easy & painless!read more

I signed up with Marc after speaking with one of his associates, and getting a pretty comparable…read morequote to other insurance companies. However, after 6 months they increased my auto insurance by over 20%. They had convinced me to sign up for the "easy pay" plan to save $25 per billing cycle, turns out it's just a way to keep you from checking their rate hikes. I caught the proposed increase and brought it to their attention. The staff I spoke to said, "that can't be right, I'll get back to you once I figure it out!". Only to call me back an hour later, exasperated that "these claims, they keep coming in...". As if that is a reasonable excuse for an unprecedented price hike. I explained that i would change companies. They became very rude and curt, quickly suggesting that I should shop around and they'd be sorry to lose me. Geico offered me the same rate I was paying for the same coverage. I cannot urge you strong enough, these guys have bad business practices. They are rude and unprofessional, and to top it off they'll Rob you blind! TL;DR: Rude and overpriced theives.

Personal and professional. Marc and his staff are reliable and genuine. It is a pleasure to have…read morea live voice answer the phone and be able to meet face to face-the way business was done when I was growing up.

I called for an insurance quote... he said he'd notify me of a quote and didn't within the promised…read moretimeframe .. I later called another company.. they gave me a nice quote.. I went with them.. Didn't need Frank at all

Noticed a crack in my windshield. I reached out to Frank well before work hours and within minutes…read moreI had an appointment with safe light the very next morning. This group is great and takes care of me and my wife with any issues we run into. big thanks to Frank and his son at American Family!

They cannot resolve billing issues between the insurance providers they procure and the business…read moreclient. For weeks I'd been asking them repeatedly for information on where to submit my renewal payment and they skirt the issue and never get me the info I need as coverage expiration draws near, taking a lot of my unpaid time going in circles with them. Very inept company.

I can't tell for sure but I certainly have noticed the chairman of the board doesn't tolerate speed…read morelimits all that well around his hometown. But how convenient that he has insurance so close at hand. DASCO IL plate

Shelly Marconi with Statefarm provided a great service for me. She was very nice and explained…read moreeverything in detail.

We had a billing issue and Leslee had it taken care in a matter of minutes. Everyone there has…read morealways been friendly and efficient.