This insurance agency is the worst I have ever dealt with in my life I'm 62 years old. Once they…read morehave your business they won't return a call or email. First clam we had was with house for some remediation work and fix floor damage he talked us out of even filing and contradicted what our co pay is. Second clam still not done and according to the law the have 30 days and it is now 40. No return calls no return emails. Stonewall all the way.

We just recently switched to State Farm, Alma Aguilar was amazing !!…read moreAlma was so helpful, patient and kind. Great experience !! D.Swanson

GREAT SERVICE. Joe is so responsive with great on the spot service. So glad I switched service!read more

From the owner: As a COUNTRY Financial® representative, I am able to help provide financial security by working…read moredirectly with individuals like you to identify your specific needs. We then offer a full range of insurance and financial products and services to help you protect what's important today, and help create a plan to point you toward a bright financial future.

I called the office and talked with Jackie. She was very helpful and efficient. In a short phone…read morecall I was able to take care of my business. She is also a very pleasant person to talk to. This office is a wonderful example of how all businesses should be. I appreciate the great experience. Catherine Dier

Wonderful State Farm Agent. Goes above and beyond. If you are looking for car insurance, go to…read morethis agent

Kajal does not know how to handle customers with respect. We were yelled at, disrespected and…read moreinterrupted when talking about a claim. I would never recommend anyone to have to deal with such sensitive issues such as insurance claims with someone who is this rude. She asked me why I was making a "big deal" and why I texted her after 5 pm. This was in regards to a situation dealing with water coming into our home- this shows the respect that she would take with your claim as well, something to keep in mind.

From the owner: As your local American Family Insurance agency in Bartlett,IL, we'll work with you to inspire and…read moreprotect your dreams whether you're purchasing a car, buying a new home, starting a small business or leaving behind a legacy with life insurance.

Great agent... helpful and attentive to detail and customer service. Always honest and to the…read morepoint. Highly recommend!

I really like this insurance company. I had 2 other amercian family agencies I was not happy with…read moreand I almost gave up on them till I had this one. One of the best as far as professionalism and rates. I have had the pleasure of working with Dan Sparks and anytime I left a message or had a question, I received a call or email from him. He would go over with me on all my insurance needs annually being that I had my cars, home, investment and umbrella policies with him. Everyone in the office was very kind ESPECIALLY Jorie Grapenthien. She handled most of my transactions with autos and I cannot say enough good things about her. Always greeted me kindly on the phone and very attentive with my situation. They gave me the option of removing and adding coverages when my son went back to college and everytime I called, I was sent an email that the cars were either out of storage or back in storage. The only reason I left was due to a car accident my son had 3 years ago that will not fall off till september 2019 which is more corporate rules than the individual agency. Their rates on the other policies beat the competitor. Looking very forward to coming back later this year since they will be able to compare 'apples to apples' once September rolls around on auto policy.

Three trucks with their matched, special order trailer caught on fire.The trailers are a dedicated…read moreset and cannot be used with any other trucks, yet the company dismissed the trailers as If they had no value. Very disappointing claim handling so far.

We've been with this agency since 2018 and initially had a professional agent, Robert Soultar, who…read morewas very helpful. Unfortunately, after he left, our experience has been extremely disappointing. One of our claims was denied without a clear explanation, and it seems no one at the Arachas Group is aware of the situation. We've been trying to get assistance from our account manager, Marlena Shaffer, but she mentioned she has no authority to resolve the issue. As we all know, an agent should step in and support their client when problems arise -- but that hasn't been the case here. I've even tried to find out who our main company representative is, without any success. Overall, it's been a frustrating experience with unprofessional and unskilled service. Be cautious before working with this company.

Have had insurance here for at least 15 years. Home, house, auto, umbrella. Their staff and…read moreRobert is incredibly helpful any time I call. Usually it's for something simple, like wondering where my bill is. But I did have 1 auto claim, and it went smoothly. I didn't have to do anything besides call them and say what happened. They handled everything. American Family actually wanted to drop us from their insurance a while ago because I have a Black Lab/Rottweiler mix dog that we adopted. The nicest dog you would ever meet and would slobber all over you, but someone somewhere at AmFam panicked after seeing 'Rottweiler'. Robert suggested that he come to the house to get a picture taken siting next to our dog and to send it to AmFam and say 'nice dog'. Instead of sitting there, Robert kinda got slobbered on. Way above and beyond, and incredible service. I highly recommend Robert Tenzillo. There needs to be a 6th star on this review; someone add it please.

This guy has been around for 30 years and you can tell in his knowledge of insurance. I've heard…read morehim tell people that he'd rather them leave than stay with him and pay more for insurance. That's a sign that you have an agent that cares about you, rather than his wallet.

After calling multiple times over many months I finally had enough. I asked that my agent Kevin…read moreRouse call me, instead I was told that he was not going to call me and if I have an issue with my rates he can't assist. The problem was all three car policies, condo and home insurance were incorrect. I finally had to call corporate, which Kelvin Rouses office refused to give me the number for claiming they don't have the number. Corporate is working on it now, switching my agent to someone who cares enough to call their customers back.

I stopped my auto pay for one day and they added 42 per month onto my payment. I called and spoke…read moreto jaz and she was not helpful at all wouldn't analyze my policies wouldn't let me talk to Kevin rouse said he's having health issues. When I told her I was going to a different I insurance company they told me there hands are tied.. customer service sucks.. I'm leaving Allstate

I highly recommend Rob & Cindy for any insurance needs. They are extremely knowledgeable and…read morealways available to answer any questions. You'll be happy you gave them a call!!

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the South Elgin, IL area since 2009, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today. IL Lic. #4216120