Darryl!!!! All the stars in the world for him for showing some aloha spirit this Monday morning lol! Aladdin, Lei, and another gentleman on the phone too! Thank you guys for being very helpful and even sending the best AAA Roadside Assistance worker ever! So the story is: it's Monday morning and I had locked my keys inside my van ‍ There's a lot on my plate already so it was frustrating.. In a panic, my mom had called AAA. Embarrassed I locked the keys in there and had to be present for the worker to open the door for, I sucked it up and I had spoken to Lei, Aladdin, and one other guy that I feel really bad about not remembering his name!! But thank you too! Lol. They were all really helpful and calmed me down some The last person I was connected with had helped me by sending a Roadside Assistance worker and said he'd call me. Turns out, it was Darryl!! He had called me as soon as he was on his way to help me, updated me while on his way to help me because times changed and he wanted to help calm me. Very professional and above and beyond service! Thank you! I mean, can you say A+ for customer service and really doing your job the best you could!? As soon as Darryl made it, he was very professional and quick to help me. And best of all, he laughed with me and didn't judge lol! What a way to start my Monday! Much appreciation, Darryl!!! Give this man a raise!! read more

Worst Auto insurance on island. Buyer beware!!! They will scam you and lie to you to try not to pay when you file a claim. I recently cancelled with them for unethical business practices and am now hiring an attorney. read more

AAA came & tested my battery a week ago, recommended replacement, agreed, $130. Immediately thereafter my AC stopped blowing cold air, can't hear compressor come on. I've sent emails & left msgs (HI office doesn't open until 9 am, worst phone system on planet) to have someone call me. Spoke with HI rep this morning. She said the AAA man will not be able to correct the problem, said that the problem was not caused by replacing battery. Q: how else would it happen, AC fine until battery replaced, she didn't sound like a mechanic, but just KNEW it wasn't caused by testing/replacing battery?! Why argumentative? I am so annoyed, could not recommend what I should do to correct this - no suggestion besides take it to a service station!? Your man CREATED the problem, but she can't even try to help me, attitude was apparent it was not HER problem. My family has had AAA for 74 years - I'm wondering why? I am so disappointed. I'm only giving 1 star because system won't allow zero. Sorry this is poorly written, in a hurry to find a SERVICE STATION to fix my car. Ugh! read more

I am so glad I am a member (22 yrs!) Angie was very sweet as I called her repeatedly & really stressed when I was told it would be a total 90 min wait. She managed to get some out in 30 min & thank goodness it was a very simple fix. She also called back to see how I was doing. Thank you for that. Thank you so much also to the tow truck driver..I did not get his name but I wanted to give you a big hug!!! Thank you all for being just great in a very stressful situation! AAA has never let me down. read more

AAA! What happened? We've always received great service from AAA, but tonight they disappointed me. I needed a battery replacement (covered under my warranty) and between the customer service reps and their dispatch department, somehow, it was a total mess. Never got my call from dispatch, I waited about an 1.5 hrs before I called back for a follow-up. The supervisor stepped in to assist and got a guy out within 40 mins, BUT....he didn't have my battery! Again, another miscommunication on the dispatch side (I think). The drive said he wasn't told that I needed a battery, just a jump. :( And now, I'm sitting at home without a car that will start. I have to carpool tomorrow so I can work, to pay for the membership they charge. We have a 8 year membership and are currently premier members. Hopefully, my battery will arrive tomorrow at 7pm as scheduled. read more

Friendly staff and quick service. John was the tech that helped me out when my battery died the other day. He was 10 minutes earlier than promised and was knowledgeable and personable. I wish I could have tipped him but didn't have any cash :/ hoping this review gets him a spiff of some kind ;) Thank you for the hassle free service! read more

I've been a member for 43 years and I'm giving the second star solely based on what WAS, not what is. Asked for some maps a few weeks ago. They were never sent to me. Called to ask for maps again. Was put on hold for a long time and then forced into leaving a voice mail message. Now I'm forced to stay by my phone for the rest of the day, hoping that I will get a call. All I want is some %$#& maps. read more

Just wanted to give a Big Mahalo to Hale from AAA, we needed our truck towed from Kuni's. He was so pleasant and very helpful. Really nice guy local Brahdah . We had a bad experience once when we called and they sent Alii towing. But this guy was awesome and we are very Greatful for his service today. Mahalo again AAA. Very satisfied customer. read more

They came through again for us! Member for 28 years and worth every penny! Quality and professional service. read more

Just want to give kudos to the AAA Hawaii team on Nimitz. Whenever i go there, all the ladies are always helpful and very pleasant. It never takes long to get service, and I always leave there with everything I expected and so much more. They treat you like family. Never disappointed.THANKS AAA! read more

I highly recommend the roadside assistance and AAA altogether. I recently had a great experience when i needed a tow. First i had someone try to help me get the car started and when we couldn't figure out the problem the tow truck got there quick. I could even track the tow truck and the eta for his arrival online. That was very impressive, and so was the customer service on the phone i spoke with Paul and Michael and they were both very helpful. Paul helped me get the tow setup and he was really friendly which I appreciated very much. Michael helped me check on the tow truck and even called me later that day to make sure i was taken care of. 5 stars read more

We have a second home in Kauai and insured our car with our CA AAA insurance, not knowing we needed HI insurance. It was the third time I went for my safety inspection and the last 2 times there was no problem. This time (after waiting in line 30 minutes) I was informed my insurance didn't qualify since it wasn't HI insurance. I called AAA and Liane helped me get my insurance changed to HI within 15 minutes so I could complete the inspection. She was so helpful, I can't thank her enough. read more

Had a problem with my brakes and AAA came to the rescue. They dispatched a truck quickly. I got an automated call informing me of the ETA of the car. Got me towed and off the side of the road quickly. Love AAA. read more

Our family has been a member of AAA Hawaii for over 40 years. in the last two years The roadside assistance has been terrible. In November I waited 18 hours for a service call and kept being told that someone was on the way. It was at night I was in a parking lot And after 3 1/2 hours after having been told someone would be there in an hour I finally had to call a friend to come and pick me up; and then I keep calling AAA to find out when I needed a car to drive me back to where my car was stalled on a dark street in Honolulu. Apparently the roadside service is actually a tow company and they can make a lot of money on Saturday night towing cars; and I've heard others say they also have not received service. Last night my car was stalled in a parking garage in downtown Honolulu At 9:30 PM. Downtown Honolulu at night is not a safe place. AAA did not answer the phone for 30 minutes and that is a mainland answering service who then contacts somebody in Honolulu. I was given a one hour timeframe and after one hour was given another one hour; I kept calling back and trying to see if any texts were sent. The text came back estimated time of arrival another hour and 10 minutes later. I cancelled the service call. Our family has four accounts with AAA Hawaii I'm going to cancel the mall and do everything I can to make sure that people aren't stranded of and that they try and get a different kind of a service than AAA Hawaii that has served very well in the past years but it's dreadful now and it's unconscionable because people are being stranded at night and the tow company that is supposed to be servicing people Who pay annual membership fees for service doesn't show up. read more

AAA towed my car from Kahala to Lex Brodies. Got to Kahala in less than 10 minutes and Lex Brodies pretty quickly. Great, professional service. read more

Gave a star because I had to. Been waiting 3+ hours for a truck. Funny thing is when I called initially they said 15 minutes. They suck. I would have been better off calling a truck directly but then why do I pay membership fee? read more

I have been a member of AAA for over 13 years. I cannot stress enough how EVERYONE should have at least the basic membership. I have the upgraded membership and paid @ $235 a year for myself and 2 kids. My daughter has had a AAA card since she was 7 years old in case she was riding with someone else and assistance was needed. Every single year, especially while they were teenagers, it has paid for itself and beyond with lock out service, running out of gas, dead batteries and battery replacement, flat tire service and tows galore. I have probably used it more for cars that we were in with family and friends then our own vehicles and that's where it comes in the most handy. You can avoid a major crisis by simply having AAA. I HIGHLY recommend the Premier upgraded membership . Especially for your children no matter how young or old they may be. Thank you AAA. You have been a lifesaver many times over. read more

My teenaged son, with new driver's license in hand, was recently stranded on the side of Kam Highway. Triple A professionals were stuck in rush hour traffic in an effort to arrive quickly. Once they arrived they were incredibly patient, kind, and thoughtful!! I am so, so happy that we added our son to our Triple A account. One of the best investments we have made. My son is safe and his car made it to the shop. They guys went out of their way and were very friendly. Thinking about letting that membership lapse? Don't do it! :) read more

ithe AAA travel department frequently I give up because they don't answer the phone or don't return calls as promised read more

Really, really bad service if you plan to get homeowner's insurance from them. The sales people are nice and prompt but their underwriter sucks! I signed up with them for a for homeowner's insurance. AAA came to my home to take pictures and was suppose to get back to me to finalize the insurance. After multiple calls and according to them, the underwriter just wouldn't follow thru. AAA does not want your busy, go somewhere else and don't waste your time with them. Very unprofessional. Thank goodness I did not sign up with them for homeowner's insurance because if service is this bad, can you imagine what it would be like for a claim. read more

On Saturday evening, 2/3/18, my car's alternator gave out at the corner of Young and Punahou Streets. I placed a call to AAA at approximately 10:45 p.m. requesting a tow. The operator took my information and said a tow truck would be sent, but it could take up to an hour. At 11:56 p.m., with no tow truck in sight, I call AAA, and was told their system was down, but not to worry, someone was coming. At 12:39 A.M. SUNDAY, one hour and fifty four minutes after my initial call, I call AAA again, and again I'm told that their system is down, but not to worry, someone is on the way, and that a supervisor would call me back in 10 minutes to confirm this. At 12:53 a.m., two hours and eight minutes after my initial call, still standing on the side of the road, with no call back from anyone, I call AAA again. Again, I get the same story, that their system is down, but now they can't seem to find any record of my initial call! HOLY CRAP! Again they tell me "someone is on the way." At 1:12 a.m., I call again. Same story, "someone is on the way." But this time I'm not buying it. I explain that I've been standing on the side of the road since 10:45 p.m., two and a half hours since my initial call. This operator puts me on hold for a while and finally comes back on saying they've reached one of their locally contracted tow companies, and that the tow truck operator will call me to confirm my location. At 1:26 a.m, I finally get a call from the local tow driver. Tow truck arrives at approximately 2:00a.m. THREE HOURS AND FIFTEEN MINUTES AFTER MY INITIAL CALL. I would hate to think about what could have happened if my wife or daughter were stranded on the side of the road FOR THREE HOURS AND FIFTEEN MINUTES AT NIGHT!! AAA gets a FFF from me. read more

Wow! We got back from our Panama Canal cruise on the Princess a couple of weeks ago. JAIMIE CARRION did a 5 star job of setting up everything for us. Every things was so well coordinated. Plane trip went smoothly - We were meet by Princess staff at the airport, got on the bus and it was a short trip to the pier. Upon arriving at the pier again Princess staff was on hand giving direction (short wait). Got on board very quickly. Room was great for the 3 of us. Thanks Jaimie for all the goodies and generous shipboard credits. We so enjoyed them. When the trip ended and we had to leave the ship. Things ran so smoothly. EVERYTHING WAS WONDERFUL. GOOD JOB JAIMIE!!!!!! read more

I haven't had to think about insurance for years, we've loved who we had....but we moved to Hawaii and our insurance we had, Metlife, provides coverage in Hawaii but is very not local (takes them awhile to get back to you about anything if they ever get back to you). I got some good recommendations from family, but with two accidents on my record (only one my fault) and Hawaii being a no fault state, all the other insurance companies were quoting some ridiculous auto insurance rates. With AAA, I got one quote from one rep (Holly) for both my car and home and she's been helping me ever since. Working with her is pleasant and a breeze. She's patient, thorough and responsive! She always calls me back same day, I'm never waiting around, and she's more organized than me without being pushy! We've been with them for 4 months now and I am very pleased with everything to date (including adding vehicles to our insurance and getting multiple versions of proof of insurance to our mortgage company)! They do all the signing of papers online. Everything is really streamlined and convenient. LOVE IT! read more

I saw an AAA informercial today on TV & decided to drive to their Nimitz Hwy branch to sign up for a Gift Membership for a relative. I spoke to Rep Grace who was as pleasant as could be. I requested a AAA PLUS membership because the Classic did not offer sufficient services for the average motorist. The informercial advertised the Classic to cost $57.00 & the Plus membership to cost $81.00. The advertisement also adds a Free gift of 2 movie tickets or a box of See's chocolates goes to the Gift Giver. After sitting with Grace, her computer did not cooperate with the informercial's offers. She had to go to her Supervisor to get clarification. Bottom line is the Plus Membership would not cost $81.00 as advertised but totaled, $93.00 with miscellaneous fees added to the $81.00. I should have known you get nothing for free, not even chocolates or movie tickets. I think the informercial is deceptive & misleading. I would have purchased a membership if all the info & added cost were presented up front but I guess that's how you set the bait on a hook & hope a Fish bites. Go to the AAA Hawaii website & see the offer which expires 12/31/16. No Thanks AAA. read more

Fast with good service, very thankful to them for helping me with a flat tire late at night a few months ago.

Thank you Nathan for being such a life saver!! Our Honda CR-V was causing us a lot of headaches but thanks to Nathan it is up and running again better than ever! We really appreciate your kindness and amazing customer service! THANK YOU! read more

My AAA experience here on the Leeward Side of O'ahu was impeccable. Called them at 8am at the height of morning traffic because my battery died. I thought it could be something else wrong, so they sent a tow truck as I requested to be towed to the service station. The driver arrived exactly in the time the dispatcher estimated. The driver asked me what was happening with my car and from what I told him, he did the diagnosis and found it was just a dead battery and so I didn't need to tow. He set up an appointment with their battery replacement service who arrived within minutes. That driver double checked the diagnosis, changed the battery and told me to look out for further specific issues in case it was something else. Both drivers of the tow truck and battery replacement truck were extraordinarily friendly, knowledgeable and helpful. On top of that the dispatcher was as well and. even followed up to see if everything went okay. I haven't needed to use AAA in many years but I am so glad I continue to be a member. AAA Hawai'i, you guys are awesome. Thank you for your great service. read more

We just moved to Honolulu from California and needed to get all of our insurance plans changed. At AAA Hawaii we received the most amazing service I have ever experienced. Cora was incredibly professional, patient and helpful. We spent a most enjoyable hour with her while she set up our new plans. Who ever thought getting insurance taken care of could be so much fun!. All the staff at the branch were incredibly nice and helpful and you get a sense that they genuinely enjoy working there. What a wonderful spirit of Aloha to welcome new residents. Customer service like this makes me even more happy to move to this wonderful city. Thank you Cora! read more

I called an hour and a half ago to have my dead battery serviced and asked for them to arrive now because that's when I get out of work. I was told there are no appointments. They said he would be there a half hour to an hour after I called. So I waited and called again just now a half hour in advance only to be told by the driver he was two hours behind. This same thing happened three years ago when I had a similar problem. This is a crazy making lack of communication. read more

Just had a tremendous experience with AAA 2 days ago. I forgot to put my review in but its better late than never. First, when I called AAA that I needed a tow truck, a lady from mainland answered the phone "Kacie" and immediately reassured me that someone will be calling in a few minutes about the tow truck service. And a few minutes later "Ray" from Pinky Tow Truck called to let me know that a tow truck will be coming in less than 20 minutes. Ray was very courteous and reassuring about the service that I needed. Sure enough " Bully" from Pinky Tow Service showed up 15 minutes later. Bully introduced himself and smiling. I was just so happy because all this happened so fast that I was so elated with the experience. He towed our van to the shop and away he went to his next job. I just wanted to share that to everyone for the wonderful experience AAA gave me that day. Kudo's to Pinky Tow Truck and to you AAA for making my day. Much Mahalo and Aloha. Mario Tabaquin read more

I seriously just had the BEST SERVICE !!!!!!! the guy that came was amazing i should eve asked for him name !! but super nice and great service !!! idk what I would do with out them the lady that I spoked to on the phone was very nice and helped me a lot ! they also call you to when there almost there! great service ! read more

Saturday August 25th, 2017 my Van would not start at a beach on the North Shore. I have AAA Plus; called for a Tow. It took over TWO HOURS for a Tow truck to show up that towed me home since no mechanics were available. Since I'm a 'Plus' member I called again Monday for a tow from my home to the repair shop. AAA sent truck; took over an hour. The Tow Truck driver said he needed to winch my van out of the garage so he could clear the overhead..OK. Tow company that AAA sent begins winching...but failed to put the Tow Truck in Park or the Emergency brake on; didn't even have chocks for the wheels of his Truck. You guessed it..the Tow Truck rolled down my driveway and violently smashed my Van into the wall of my Garage and through the wall INTO MY HOUSE! After the smoke settled I called AAA..THEY SAID NOT THEIR PROBLEM! WHAT? They sent a Truck that didn't operate properly, uncertified Driver. 100% GROSS NEGLIGENCE. AAA said they had NO responsibility. The Van is wrecked and my home has to be rebuilt. Guess I need an Attorney. read more

My experience trying to transfer my AAA insurance from California to Hawaii was less then satisfactory. Honestly after my 6 months is up I will be utilizing a different insurance company just due to the customer service I received from their agent. I will say he was cordial, but honestly i felt like he was flat out lazy. I went online and filled out an inquiry with all my previous information, next step I call to speak to an agent. Then the agent ask me to repeat all my information to him.... Why wouldn't you just look at all the information I already submitted? Or hey why don't you pull up my membership number which already exist in your files!?!?!?!? His reply " I guess I need to turn on my other computer then....". WTF!?!?!? Yes you probably should do that. His reply is he will get back to me..... 48 hours later he gets back to me. We then proceed to play phone tag, email tag, and he is out sick. I get it you're sick that is fine, but you have been back again for another 48 hours and still you don't reach out to me to finalize this contract. I have to reach out to you and practically beg you to take my payment so I can be insured. To top it all off I need to digitally sign the documents.... Guess what he spells my name wrong not once but 3 times. I gave this review 2 stars only because looking back at the experience it was such a failure that it became comical. Bravo AAA Hawaii at losing a loyal customer! read more

I had a total of 3 cars on my AAA roadside membership a 2010 RAV4, a 2013 Scion xB and a 2005 Nissan Titan, I sold the Titan on May 2015. I called AAA to have them remove the Titan from my insurance & my membership on the day that I sold it. In May of this year(2016) I got a letter saying that if I wanted to continue use of my membership service i needed to pay a fee of $60 before they can help because the Nissan Titan called for two tow services and a jump start between March and April of 2016 under my daughters membership under my membership (mind you my daughter, nor I previously knew the person who bought the truck) I called as soon as I recieved the letter to dispute the membership usage. I asked if all drivers are suppose to ID the member & she told me yes. I told her obviously they are not asking for identification if someone we do not know is using our membership. The dispute center said they would take care of it & on July 4th I called AAA for a battery jump service & was told unless I payed $60 upfront they would not send anyone out. Obviously the problem was not fixed & I'm sitting here stranded with no way to jump my car because they did not fix the membership problem they allowed to happen. (Had they been Chcking ID's they would have saw that the Titan was no longer on my membership AND my insurance since May 2015 AND that the person using the membership WAS NOT a listed member on my membership. read more