Been with LM for 20 years since we purchased our first home…read more Our policy included our homes, cars, and in the works for life insurance. Unfortunately I had to make a very difficult and stressful decision to cancel and seek another insurance company. We added my son and his vehicle to our policy and it was taking too long to get his policy "approved"?? After several phone calls to the 1-800 number, I was told that the "approval" is pending on the "backend"? wuh?? I'm so confused! Waited a week and called back and was told they don't show anything in their records of me adding my son and his vehicle to our policy, I have no choice but to find coverage for his vehicle else where, as I didn't have any energy to deal with this. Additionally, there was bad weather that caused damages to our roof as well as to the homes in our general neighborhood. My neighbors were approved with their insurance company after filing a claim for their roof, but not ours. We were denied, they also sent a forensic to investigate the roof damage. The claim process was quick and the Adjuster was friendly to work with, it was very disappointing to had been denied, made me feel like we have home insurance for nothing. But anyways, time to move forward...

Their office at Pali Momi no longer exists!! Went there today because I received a letter saying I…read morehad to turn in my auto insurance cards or face being taken to court and sued. There is another business there and they said Liberty Mutual used to be there but don't where they moved. I changed insurance companies because Liberty Mutual raised my auto insurance premiums. I found a company that gave me comparable rate/coverage and condo insurance that costs less than their auto insurance alone!!

Stan is very knowledgeable about using insurance as a vehicle to " do what the Rockerfeller's do"…read more Become your own bank. I was looking for someone local who lives here instead of talking to someone from the mainland. So important that I can talk to someone face to face when making financial decisions for myself. I had an opportunity to do this many years ago and am kicking myself for not taking advantage of it back then! But it's not too late! You can still do this! Stan is your man to go to!

After reading "Becoming Your Own BANKER" by R. Nelson Nash and watching countless hours of YouTube…read morevideos it was time to put the concept of Infinite Banking into practice. Stan popped up on YouTube and I was immediately drawn to his story telling charm, wisdom, and his "Aloha Spirit". I became a client! I recently retired and wanted my hard earned 401(k) money to be in a safer place, and grow tax free. Stan designed a whole life policy with my goals in mind. My specially designed policy solves several problems, not only do I have life insurance, but I can use the funds in my policy to pay off high interest credit card bills, pay off a home mortgage, the list goes on, AND after I "graduate" the money in my policy will go to my family tax free. Wishing your business success and hope you get more clients. Thank you Stan and Amanda! Aloha, Ken

Sean was very helpful and responsive in getting my mom her home and auto insurance. He answered…read moreall of my questions in a timely manner. My mom said he was very friendly and patient with her. Thanks!

Don't get policy from this agent Sean huh his office staff sucks don't communicate well, don't…read moreanswer phone calls and don't listen to customers request. It took a whole week to get a hold of them. I don't recommend this insurance. Go somewhere else trust me.

They never responded back after they said they'll get back to me in 2 days. I wanted liability…read moreinsurance and I wasted my breath giving them my information. I they decided to decline me have the decency to say so.

Awesome service, I'm really pleased with Bradley and Aron on how professional they were.read more

I'll only take time to write an excellent or poor review. So this review is for receiving EXCELLENT…read moreservice from this team! I was put in an unpleasant scary situation with AAA when they supposedly signed me up for a homeowner and auto policy. Approximately couple weeks later and after they collected my premium payments, they basically told me that they would have to terminate my policy because the property value exceeded their limits! They didn't even survey my property! Then, they said the policy will terminate in about 21days! They even advised for me to cancel my policy with my previous insurance company. Basically, AAA they left me in a bad situation and now having to find another insurance company in 21days. I have never filed a claim for this 70yr old home. A friend advised me to contact their agent Lance Arakaki at StateFarm which I did on Good Friday (holiday). I explained my urgent request to obtain insurance. He was very professional, gave great advice on StateFarms requirements and the process. He emailed me exactly what he needed and kept me informed almost daily on the status of my application. He took the seriousness of my situation knowing AAA was terminating in couple weeks! Lance called me yesterday to tell me the great news that they will be able to insure my home and auto for a competitive price too! So Lance and his team members Erin and Leslie pulled a miracle in 1 week!!!! I've learned so much about this process and the importance of working with knowledgeable professionals! I highly recommend you contact this team if you are looking for an agent. Lance and his team will definitely be there to support you and give honest advice! Much appreciated and thank you to Lance, Erin and Leslie!!!!

First time meeting Lance since my previous State Farm agent retired. I had to make changes to my…read moreinsurance policy and was given the opportunity to meet with Lance to go over my current policies. I'm so glad we were able to meet with him, because he was very informative and made me think about what other ways to keep my assets protected. We felt very comfortable speaking with him and never felt like he was being pushy. If you need an insurance agent , definitely go see Lance and his team

Absolutely no help at all! STAY AWAY!…read more My husband got into an accident on 2/2, He couldn't get ahold of our agent and didn't hear back for probably about 2 hours after it happened. Once we did hear back they said "oh, well here a list of places you can go to" and left us to call and find a place for our car. After calling around and couldn't get into a place they finally did their jobs and found us a body shop in Kaneohe, took them 3 weeks to let us know the car was totaled. We booked a rental car through insurance and used it for 5 days until my husband got a call from the rental car company that our insurance agent cancelled our rental car, without letting us know!. Then they didn't even cover their portion to what our policy states, leaving us paying $700+ for our car. They gave us blank paper work to get notarized which every time we turned in they said it wasn't right without really helping us figure out the problem. It's been 1 month and we still haven't be able to buy another car and have to borrow a car from friends just to get to work everyday. WORST INSURANCE AGENT EVER.. well you don't even talk with Jay you only talk to his assistant so WORST STATE FARM OFFICE EVER. I will be changing my insurance when possible because if this is how State Farm handles claims then I don't want them for insurance. STAY AWAY!!

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. Get Coverage You Can Trust. Compare and Save Now. Whatever Your Needs Are State Farm has you Covered. Click or Call for a Free Insurance Quote Today. License #: HI-1052333