Horrible service. I had been 30 years with Farmers, and before this, my parents had a great…read morerelationship with Farmers. This year, I got a letter saying that my home insurance was cancelled. I hadn't even made a claim in over 30 years, and this is how I was treated. I was on autopay and for some reason, they quit this service so my account was behind. They were so out of touch with their loyal customer, they didn't know my phone number and tried to call a bad number to let me know. Now I am receiving collections notices as they attacked my credit for two months of billing. I tried talking to them and they said, "They are very sorry I feel this way..." Totally sad service. Stay away, far, far away.

I highly recommend this Farmers agency for all your home insurance needs. They provided the best…read morequote for my home, and they were extremely fast and efficient with getting my new policy started. Shout out to Samuel for being extremely responsive to all my emails and calls. He worked quickly to provide my loan agent all the needed insurance paperwork and even helped me look for extra discounts on my policy. I will be using this agency for all my future insurance needs.

We are so lucky that a relative introduced us to Carleen at Wang Insurance. Carleen is wonderful to…read morework with! Professional, responsive, and a problem solver. We had a property that was a challenge to find insurance for and she was able to find some for us. A big thank you to Carleen and The Wang Group!

I made a first-time call today and spoke with Zoe, which was incredibly thoughtful and helpful, and…read moretook the time on the phone to make some excellent suggestions and referrals. Highly recommended!

Bao Mei Tan also known as Bonnie was super helpful and professional. She was able to assist me with…read morethe many questions I had regarding my renters insurance. Trust me, I had a lot. Very detailed to the whole process and asked all the questions to get me the best possible rate. Bonnie was very patient and nice. Also Bonnie is extremely responsive when you have any questions outside of business hours. Excellent customer services!! Totally recommended.

Dealing with insurance companies can be a pain, but Bonnie made me think otherwise. I recently…read moreswitched over to farmers since she was able to give me a cheaper premium than mercury. She was very helpful and gave me multiple quotes so I can choose the right one for me. I'm not very familiar with insurance lingo, so I had a lot of questions! She was able to explain each one and making sure I understood. Bonnie has great customer service! I've contacted her multiple times during nonbusiness hours with tons of questions and she would respond! So If you're looking for an insurance agent, she's the go to! Definitely recommend her to my family &friends.

Came in there to get notary services. They've been in business for at least four decades. A little…read morechaotic in the office but very professional work.

Very, VERY short staffed and now no good! Been using them for countless years and had very good…read moreservice from Janet and her help but, things have GREATLY gone down hill. I get no help and no calls back!! I end up needing to do everything myself! I get notices from DMV and tell Janet and she says she'll call the insurance Co and it ends up being that Janet got busy or she never got things sorted out w/the insurance co!?!? Almost 1.5 yrs now and I'm still having tons of problems getting things sorted out! Very, very frustrating and sad to see a small family business go out like this! I honestly feel now I'm wasting my time!!!

Parents & myself have been using Sam & Associates for over 30 years for our home & auto insurance…read moreneeds. Rates are reasonable, website serves & meets our online needs, communication two way meets our needs. What more can I say.

Been over 30+ years and never had a claim until now. We have a hot water leak in our kitchen so we…read morecalled our insurance company Allstate. They tell us to call a leak detector to pin point the leak which we did. The leak detector person said that we need to remove the cabinets so we did. we got quotes, of the repairs, and also got quotes from a general construction. Now Allstate doesn't want to pay for it. We are still going back and forth with the adjuster and all he says to get quotes. Then we finally get a quote and now he keeps trying to deny the quote. Whenever we try to contact our agent YUMI HYOMOTO SAM she's never there she never calls us back she never does anything to help us!!! this is so disappointing. We will contact our lawyer now. They always tell us contact a general contractor and break down the cost of demo , new tiles, new hardwood floor, cabinets, etc. but when they see it they say NO NO NO what kind of BS are they trying to pull. I guess our deluxe home insurance policy is just a scam.

I picked Darlene out of the phone book about 10 years ago. I've used Darlene for years, through new…read morehomes, car accidents, and living overseas. Darlene has helped me save money on premiums and even referred me to other insurers when Allstate didn't offer the products I needed. I appreciate her integrity and candid approach.

Using Allstate and agent Darlene Masamori may get your insurance policy cancelled…read more.. We are honeymooners and first-time homeowners who were referred during escrow to Darlene and Jim Masamori's Allstate office for a homeowners' policy. She quoted us and asked for a home inspection, which we worked with the seller to provide. A policy was issued. No problem, right? Read on... Within two weeks of the effective date of the homeowners' policy, Jim Masamori called to inform me that the policy would be cancelled. I asked him why. He responded that a necessary inspection had not been provided. I reminded him that an inspection had been provided, with good results -- and that his office had a copy. He told me that Allstate required a second inspection, this one based on the age of the house, which had not been provided. I told him that he could have had any inspection he wanted, but to insist on it then, when the policy was already in effect and being relied on by us and our lender -- and to blame the property owner for not having provided the inspection when it was never requested -- was irresponsible and placed me in a position of not having insurance should he cancel it. Neither he nor his wife responded to my concern, nor were they apologetic for their own error of not recognizing that Allstate required this particular inspsection. I received a cancellation notice. Once the Masamoris were non-responsive, I objected to the cancellation to their regional manager, as well as to Allstate corporate customer service. While the customer service folks (when they finally got back to me) knew enough at least to apologize, none of them would waive the inspection in order to reinstate the policy. The regional manager told me that they would order the missing inspection, but that it might not be done, and the results reported, prior to a lapse in coverage -- never mind that the missing inspection was the agent's fault. Lesson learned: if you want an insurance agent who knows his/her field, who will take responsibility for his/her errors without blaming the customer, and who will do the right thing by the customer, do not use the Masamoris. Moreover, with all the insurance companies out there, stay away from Allstate -- a company which wants us to feel that we are in "good hands", but whose hands will drop you at the first opportunity.

Paolo Barrios from Lyman's office has been great. Superb service and very responsive. He has helped…read moreme through my auto coverages and a hit and run incident. Treats me like a family friend, and genuinely wants to help me when an issue arises. I've dealt with other agents that are dishonest and just wants to increase my premiums, he is not one of them. Even my girlfriend wanted to switch agents too as she is also an Allstate client.

Lyman was very friendly and professional in advising me on car insurance, there are many options in…read morethe city, why choose Lyman? He will answer your questions immediately and then take good care of you. Here's why.

Long term client with JLIS, really reliable and professional, handle my policies efficientlyread more

We had a great experience with Jessica and Xylia. Allstate kept jacking up our premiums without…read morenotice (literally told us "we don't have to give any reasons" when we called) to a point where we were paying almost double at the end 2024 than at the beginning of the year. Came to Jessica Liu Insurance Services since we wanted to support a local business and they seemed to have great reviews on Google. Really glad we did because with Xylia and Jessica's help, we were able to slash our premiums literally 56% of what they were AND our coverage was even more comprehensive and our deductibles lower. The turnaround was so fast -- from walking in, filling out the forms, and having quotes by the next day. They made the process so easy and seamless. Definitely recommend giving them a try if you're fed up with dealing with your car insurance companies. They also help with other forms of insurance (like renter's) as well.