This is such a great company and people to deal with when it comes to claims. I mean that is how…read moreyour really know how a company operates. It's not when everything is good but how do they work under pressure or when things go wrong. The staff is extremely helpful and assists during the way. They offer many different options for companies and do all the homework to make sure you get the best fit and price for what your looking for. They have several locations around the region for convenience and seem to be very active in the community.

I don't think I can put into words how going through an insurance agency when purchasing any policy…read morecan not only save you money but also make sure you have the correct policy for your needs. That being said, I must tell you that the only agency I would use is Clark-Mortenson. Saving money is great but the follow through and the customer service is where the rubber meets the road. My Rep Billie Heller is incredible and has made some complicated changes soooo easy. She stayed on top of things for me when I was selling tow houses and buying a new one so well I wondered if I was her only client, which I know I'm not. Now I had a problem with a company that covers a place I owned with my daughter. Let's just say that the term "dragging their feet" is an understatement. When I asked Billie about it she introduced me to Linda LaBeau. You know that feeling you get when you run from your car into your house during a raging thunderstorm? You know? It's that feeling of safety. The feeling that now everything is going to be OK. Well that's what Linda did for me. She is such a pro an knows her way around dealing with the companies. She stayed on top of the companies adjuster and his supervisor to make sure they knew that if I wasn't happy, the agency wasn't happy. She also made recommendations on moves I could make to help myself and educated me on exactly what I should reasonably expect. Hey I'm no lawyer or insurance expert so sometimes I may think I'm entitled to more that I actually am. Linda made sure that not only I stayed in reality but also would send along the documentation with an explanation I could easily understand. I never knew that this type of service was provided and to say I was pleasantly surprised would add a whole new gargantuan value to that phrase. Trust me. When buying insurance, use an agent and if you can, use Clark-Mortenson.

I wanted to work with a local insurance agent with a local office when I moved to Keene last year…read more Kapiloff seemed to fit the bill. But my experience has been very poor. First, I wanted to go in person to discuss options. The rep I talked to refused that option and insisted we do it all by phone. She took lots of my time asking me questions to fill out forms and provide a quote for both homeowners and auto policies. The homeowners was a decent rate so I wanted to lock it in. Then she sent the form she'd filled out, and several items were wrong. She hadn't asked the question or she took my response incorrectly. As corrections were made, the rate increased each time. I ended up with a substantially higher rate than she'd quoted. Now that I'm a customer, I can log into their portal -- yay! But it's anemic -- my policies aren't even posted there, and I still have to do everything with both my homeowner and auto companies myself, at their websites directly. Their customer service is lousy in all aspects (email and phone -- I suggested they relabel their "from" email addresses so they aren't mistaken as spam and was argued with about the suggestion). They don't proactively offer assistance; I had to call several times to get access to the portal, and only then found out it's useless. I recommend finding another local insurance office.

We have used Kapiloff insurance for many years now and they have always been very responsive to our…read moreneeds and work with us to keep costs low while still providing decent coverage.

I would like to make sure ALL State Farm customers are aware... So, I've been a State Farm member…read morefor a while but never experienced such hospitality. Ultimately, I wasn't aware that we had individual agents. I recently spoke to a guy by the name of Jake Nelson to figure out opportunities to save money on my car insurance. I will say... He took the time to thoroughly go over my Coverages, Deductibles, and a few discounts State Farm offers. I would recommend Jake to anyone looking for insurance or any assistance!

I just talked with your representative Ben I had the nicest…read moreconversation he is so good at his job you should give him a raise and thank you for taking me on as a customer for two cars in November Ben is going to call me and set up home insurance with you I was very impressed and I was shocked by the price for 2 cars you're saving me $243.21 for six months and I appreciate that thank you very much for the courtesy he has shown me and I was very impressed with State Farm Thank You Jean Gringeri-Reed

Allen is as good as it gets! He's a great guy and a very good financial advisor. We have been…read morewith him for almost five years and have been very happy with our investments. He takes the time to get to know you, understand your needs and helps you create and implement a realistic plan that will allow you to meet your future financial goals.

From the owner: During these uncertain times, we're here for you - ready to listen, support and navigate this…read moretogether. We care about your physical health and your financial health. Please reach out and see how we can help you. Edward Jones is an investment firm that believes your financial goals deserve a face to face conversation. We can help you prepare for retirement, save for education and be a tax-smart investor.

Have had great service and counsel from this agency over the years. Helpful for both typical and…read moreunique insurance and financial management issues.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I've been associated with Allstate for over 16 years and have worn many hats. My tenure and experience has allowed me to not only understand the ins-and-outs of insurance, but also to service hundreds of families regarding their protection needs. I can help you protect the things that are important - your family, home, car, boat and more. I'm proud to work with a company who's been serving satisfied customers for over 70 years. Customers count on outstanding financial strength and superior claims service to help protect what they value most. Allstate delivers on their promise. In fact, their outstanding financial strength and superior claims service received an A+ (Superior) rating by AM Best. Quality service, strength and satisfaction - that's something I'm glad to be a part of. As a small business owner, I understand the importance of building a solid foundation for the future and developing long-lasting customer relationships. That's why I'm committed to offering you the same level of service I'd expect from my own business dealings. When you leave my office, I hope you'll feel confident, informed, assured and satisfied in your choices. The way you should feel.

I am disgusted that after my parents have had a policy for 22 years, in which they only made 2…read moresmall claims, they received a letter stating their insurance was canceled. Apparently when you make a call simply asking if something is covered, it is counted against you. So because my parents have made 4 calls over the years, only 2 of which claims were actually made from, they were dropped. This company should be ashamed of themselves.

CONSUMER BEWARE!!! Never have we received such horrible service from an insurance company!!!!!…read more My husband and I have had a multi-vehicle, home with endorsements, umbrella policy with NGM for the past decade. We both have great driving records, don't drink and drive, meticulously main our home, have had no claims against our policy (except for two auto accidents which weren't our fault), have near-perfect credit scores, and have no children of driving age. A few years ago my Honda Accord was rear-ended. The insurance company said it would cost too much to repair it, so they deemed it a total loss. They initially gave me an extremely low offer for my vehicle, and I had to fight them for weeks to try to increase the amount. Their initial offer failed to consider the fact that my engine was meticulously maintained, my car had leather heated seats, and other parts that would fetch them a lot of money when they went to resell the parts. The amount I ended up getting from them still wasn't the amount needed to re-purchase the same year, make, and model of the vehicle I had just lost. The accident was not my fault, so I found this very frustrating that I had to fight my own insurance company for fair compensation. Very recently, someone ran into the side of my husband's truck. Again, they offered my husband an extremely low offer to repair the vehicle, even though he received quotes from several auto body establishments for more than double that amount. His truck is only a few years old. This accident was in no way my husband's fault, so we find it quite frustrating that we again have to fight our own insurance company, who will be receiving compensation from the other drivers insurance company, and will not be taking a loss to their own books. For those of you with great driving records and homeowner policies, don't be deceived by the lower offers that NGM will quote you with. Go with another carrier who will actually provide you with great service and support in instances of an accident, especially one that isn't your fault. As soon as my husband's truck case closes, we will be leaving NGM after 10 years and only two accidents that were not our fault. We have not cost NGM a penny during the last decade, we have only helped bring them revenue. Farewell NGM, I hope this review provides you with a real look on your your ideal customers feel when they have to deal with your service, and I hope it convinces you to change your sleazy ways.