Could not ask for a better travel agent in Pam and Brian Fierro! Just had my fourth trip…read moreplanned/coordinated for me. They provide personalized service and are local to Virginia Beach. Brian stays on top of everything to the finest detail. They have great resources in the companies they use to secure transportation, guides and tours. Seems like something always happens on a trip, but Coastwise has been immediately available to help me reschedule, adjust an itinerary and even get my phone back to me when I left it in the guide's car! They are passionate about traveling and provide exceptionally professional service. I can't say enough good things about them.

The staff at this location are very helpful, courteous and professional. They really care about…read morethe customers and is shoe's in their professionalism. Unfortunately they are being handicapped by the online reservation staff that are promising customers that there is inventory at the location and not taking into account whether ornate the cars are in service. Which in turn, the customer drives or Ubers to the location only to be told there are other vehicles available... The customer also blames the location instead of corporate... No fair to the staff who are trying!

Literal scammers. Was never notified when my insurance coverage ran out and I was charged an extra…read more$400. Never go to this place

I bought a car battery from AAA in 2020 that had a 6 year warranty. It died and was unchargable 4…read moremonths later. I have been trying to get reimbursed for that battery for one year. I have sent in all required papers and been passed around and given excuses you wouldn't believe. The last excuse 3 months ago, said they sent the check to someone else with the same name in the same town who also had a battery claim and would send out a new check to me that day. What a load of bullocks! Never buy their products.

We just bought our AAA membership before a road trip. We didn't need it the whole trip but I did…read morecome home to a flat tire on our other car. The technician, John was so friendly and helpful. He arrived within 30 minutes and got me in the road again quickly and with a smile. Definitely worth our yearly membership!

By far the best customer service I have had in a VERY long time. Everyone had a smile on their…read moreface, it was so refreshing! I was SO lucky to have Mrs.Yvonne help me open a new account and she was so patient. She went over and above, I am new to the Portsmouth area...she helped me with my uber and even walked me outside until it got there. Just an outstanding experience all around!

I went into this location and WOW!!!!! This country is missing customer service till you walk into…read morethis branch.. Customer service all the way!!!!!!, especially from Yvonne! The employees at this branch makes you feel like your number 1 and will bend over backwards. I recommend going there!!!!

My experience with Allstate this far has been a great experience. My insurance agent is Miwa and…read moreAnthony Messina, who has been nothing less then caring, supportive, knowledgeable and extremely helpful. I recommend all who is in need of Automobile Insurance from two capable and experience agents.

Absolutely the Best!! Positive atmosphere, each file is handled like its the only one they have!…read moreIncredible! Clients and Agents feel like they are #1. Julie has been handling all my closing for years and I have never found 1 mistake. Excellent Teamwork, Excellent Service, On Time Closings, can't say enough about Julie and her team at American Home Title! Thank you all!

I love renting from National, mostly because of their amazing and friendly customer service, but…read morealso because of their Emerald Isle. So, when I got here and learned I needed to go to a counter, but they had a large fleet of cars and this was a larger airport, I wasn't too happy. But the service was very nice. I prefer to look through vehicles rather than having them select for me. In this case, I have top tier status with National and the guy before me with non status (comment was made about it being first time with National) was offered an "upgrade" and given a vehicle I would have chosen from the Executive Emerald Isle. When I get there, I'm offered a Mitsubishi Eclipse. I immediately said "No!" It took him about 5 minutes, but he found me a mid-size SUV, which is all I wanted. They should reserve the "upgrades" (if that was truly an upgrade the previous guy got) for those of us who rent on such a regular basis we're truly entitled to them based on our status. Then when I went to get the vehicle and noticed the size of their fleet, I realized there's no reason this location doesn't offer the Emerald Isle. I rent from many larger airports as well and many many tiny airports and understand why they need to do counter service versus the Emerald Isle, this location shouldn't have counter service. All that being said, the car was great. The service was fine. And I was out pretty quickly. As for National's customer service, one of the most annoying things is when I write a mediocre review like this they post this typical response: "...we would like to know more about your experience. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you." But they make it nearly impossible to contact them, so it's very insincere. If you want to reach out to me, PM me on this site, rather than posting these canned replies.

Disappointed that the service is not standard for National executive members nor any National…read morebusiness members where you skip the counter, chose your car (any reserved car in the executive aisle) and drive off (after a quick scan). Here, you have to go to the counter, present all the same info they already have, they had no cars, so they gave me some Mazda suv. Filled out the documentation got the keys and then drove off. Drop off was fine.

The slowest service every. Single. Time. I've literally had time to leave my car in the…read moredrive-through, walk inside, do my business, and walk back out to the drive-through and the car in front of me will still be there

excellent financial products and customer service. emploees work well together as a team.read more