I received no acknowledgment when standing in check in line when two staff finished with customers , ignored me standing in line without even saying someone will be with you. Third staff finished and would not acknowledge but called individuals across the room. Used to be a pleasure getting things done at this AAA, now it is no better than going to DMV. read more

We went shopping this morning in South County and my husband's car battery died. We called AAA and the dispatcher said it was going to take 30-45 min for the mobile assistance to arrive. We were giving a link to track the progress of the arrival, but it kept giving some erroneous information. We called the dispatcher a few times and even though the lady was nice, she kept giving us information that did not agree with what the AAA guy knew and/or said upon arrival. There seemed to be a disconnect between the dispatcher and the person coming to help us. We also were given the contact information of the guy, but even though we tried to chat and phone call the number, it did not go through. When Don, the guy arrived, he said, nothing comes through via his cellphone... Anyway, he checked the battery and it was dead....so we ended up buying a new battery on the spot...about $200. Easy. read more

AAA Narragansett - Home & Rental Insurance Near Me - Narragansett, Rhode Island

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I have had nothing but problems at this location. Driving lessons impossible to schedule. Purchased a pass to Disney, never received the pass with no explanation as to why. Made 2 visits to get a real ID and the woman in charge told me my birth certificate was not valid? After 2 unsuccessful visits went to.DMV and was in and out in 10 minutes with all of the same paperwork. Lady is on a power trip there, don't waste your tine. read more

AAA HO insurance is fine as long as you NEVER have a claim. Had storm damage to our roof which caused water damage to interior. AAA adjuster looked at roof, stated it was def storm damage, but then put in his report there was no storm damage and they rejected the roof part of the claim. Total cost to repair interior was over 7,ooo (they covered 5,ooo). The roof was another 12,000 which we had to pay for. AAA is in the business to take your money and then deny, deny, deny. Doesn't matter that the adjuster's report on the roof was fraudulent. Stay away from AAA RI HO insurance. Stay away from Nappa Adjusting and stay away from Hancock Claim Consultants. They are all liars looking to screw the insured, no matter what the cost or situation. read more

I've had to utilize this location which is not close to my house a couple of times now. In a world where everything seems to be a process, I have never had an issue at this branch in Narragansett. The staff is helpful and friendly. I needed a registration renewed and I showed up without an appointment, not knowing I needed one, and they took me right away. Thank you AAA for being so accommodating read more

Waited for a truck for a flat tire for over an hour. Was quoted 25 minutes. Not apologetic, did not return our calls. You are at their mercy. read more

Went in to get info on a Alaska cruise and land vacation. Told to sit and the next travel agent would be taking care of me . Waited about 20 min. And a agent was now available. She finished some paperwork got up and disappeared. Waited another 30 minutes and I gave up and left. But before doing so I told the lady at the desk to please tell the agent big mistake for not taken care of me. Because the trip I was planning was for five couples. When I got home the phone was ringing it was the AAA agent. I told her I'm sorry but I already made arrangement with Donovan Travel. read more

Went to AAA to renew the registration on my leased vehicle after the DMV computer refused to process my online attempts. What a pleasure getting a DMV transaction done quickly and without problems! read more

What a helpful, pleasant group of employees! I was coming over from Block Island and they did everything they could to get my license renewed and get me on my way so that I could catch the return ferry at 3:00 p.m. I was nervous after reading a few of the negative reviews but nothing could have been farther from the truth. They were polite, efficient and maintained social distance in a very orderly and appropriate manner! Bravo AAA! read more

Waited 25 minutes on hold on the phone to ask a quick question about theme park tickets. Nobody ever answered...had to hang up. This happens all the time. read more

Extreamly slow. Next time I'm going to the DMV!! I've been to the AAa in ct many times. This one was extremely slow or the customers had some extremely com read more

I have waited over an hour to get help. I Ieft a message to call me-might happen today. I then called the DMV and received information I needed in 5 minutes. It is sad when the DMV provides better service then AAA. read more

Went to AAA in Narragansett today with friends to book a trip, and our travel agent Donna was extremely resourceful and even stayed over an hour past closing with us to help book our trip. Could not have asked for better service! read more

I'm extremely disappointed with the customer service in this location. It was my second time going in to book a trip to Paris for 2019. I called before hand to see if an appointment was needed. I was told by Jim I could just walk right in. I did just that , the woman at the desk took my AAA card and drivers license information and told me to have a seat and she would be with me in a few minutes. A few minutes turned into over a half a hour. There were no other clients with travel agents a few a them were laughing and talking together. No one had the common curtesy to even let me know how long I would have to wait. I was invisible. I work as a manager in a retail store and bend over backwards for the clients I service.This is the second time this has happened to me, I really wanted to give them a second chance because the location is so convenient. I booked my trip to Paris with another travel agency in town Yankee Travel. They couldn't have been more helpful. Shame on you AAA , I will never go to the Narragansett location again. read more

This branch was the only place I was able to get an appointment to renew my RI driver's license. I chose the "Real ID" option on the renewal form. I had all of my documents or what I thought were my documents according to the guidelines enclosed in the renewal package. First off the branch didn't have a functional air conditioning system with the temperature at almost 90 degrees outside that's unsafe and unacceptable there was only one small fan blowing warm air around. The woman asked for my documents and I handed her the entire packet which contained my passport, birth certificate, current driver's license, my auto insurance renewal form which had my name,address,policy number etc... and my W2 form that stated my full name and SS#. The check I presented for both verification of address and payment was present as well. The first question I was asked was did I have a "middle name " foolish question! If I did it would be documented everywhere! Then she continued to discard my documents as un acceptable. The 2 women reviewing the documents were going out of their way to try and discredit me! I opted for the regular license because of the lack of time. I wouldn't return to this branch in the future for any type of business. They were not up to my standard of what customer service means. I left there overheated, frustrated, and angry! read more

Always excellent customer service! It is a pleasure to go there. Last year - despite having a new GPS - husband and I also wanted a Trip Tik, to "skirt around" I-95 / NY / NJ - even if it took an hour more of travel time. We rec'd a great Trip Tik, which was probably even faster - due to lack of congestion (and the pervasive accidents in those heavily-traveled areas). We were able to set our GPS with the Trip Tik destination via points, and it was a MUCH more relaxed drive to SC and FL. Last week, went to AAA Narragansett for a passport photo. Very fast, courteous and professional service. I know most people don't think they "need" an auxiliary automobile service company, in these modern times, with internet, roadside service included in your auto policy, etc. On the contrary - even if you only use their services 3 times per year - they are well worth EVERY penny. read more

Top notch service and GREAT rate on my auto loan. Fastest I have ever had a check to pick up my vehicle. Never once pressured to buy anything extra like you get at every other place. Very nice and prompt did a great job explaining every cent of the loan. Lori and Joan were great to work with to get my car. read more

Bottom line I needed a tow. The vehicle would not start. It was in my garage and stored but not parked behind the garage door. I wish I could share pictures because what the AAA tech did to get it out and onto a AAA flatbed was simply amazing. To make it an even tougher job for her my driveway is at a 45 degree incline out of the garage. The woman's name was Amelia Desiata. She studied the angles to get it in a position to be yank from the garage. The vehicle is an old VW camper van (Westfalia). She physically pushed the van to get it in position and then hooked it and i turned the wheel as she instructed as she slowly pulled the van in position to be towed up the driveway. She was simply amazing. I regret not taking pictures because my description of the issues does not do it justice at all. Amelia never gave up and today my van is repaired and sitting in my garage BUT behind the garage door. I learned my lesson!!! Thank you Amelia. AAA for life!!! Sincerely , Kevin Kosko read more

AAA in Narragansett is an awesome resource. I went in to renew my license and it was not only quick but hassle free. So much better than waiting at the DMV!! I will always go to AAA in Narragansett to renew my license and my registration. I have also gone there for discounted tickets and passport photos. All the employees are very nice and helpful. read more

Long time AAA member here and Narragansett office is one of the best customer service. Generally we travel independently but this yr we asked JUDY at AAA to help us on a car rental. Last yr we did it ourselves & paid $500 wkly for mid-car, a bit excessive. Well, what do you know! AAA Narragansett did the leg work, handled all our special request for info on Easy Pass in that far away state..... we landed one for less than $200. Wow. And the car rental agency offered top notch customer service and a car with a high safety rating. Also because AAA's reservation included specifics of what we wanted, when we picked up our car, the car rental agency didn't pressure us with all sorts of foolish questions about insurance, etc. So grateful for your help. read more

Always treated well and professionally at AAA Narragansett. Had my license renewed, arranged a car rental, and got materials for an upcoming trip. Staff was very helpful and knowledgeable. read more

My go to place rather than the DVM. Always helpful, knowledgable quick and easy and always with a smile.

AAA provides a great service. I was purchasing discount movie tickets and the transaction was quick and easy. I maintain the membership for the DMV renewal services. Can't beat being able to go down to the AAA office instead of the DMV. Thanks AAA! read more

Always accommodating. Quick connect to determine needs. Once determined you are put with the person who is able to help as soon as reasonably possible. read more

Professional and friendly customer service at AAA-Narragansett! I got in about 45 min before closing to get 3 EZ pass transponders and the service rep walked me through the process patiently and efficiently. She took care of everything and gave me a lot of tips on how to mount and use the transponders as well as on how to manage my online account. read more

Great experience at AAA as always renewing my auto registration. Friendly. efficient and helpful employees. No problems and a short wait.

I had to return due to no fault of the staff or AAA, and each time I received pleasant, courteous, helpful assistance. I'd recommend this branch to anyone. read more

I needed a duplicate license and went to AAA. I was in and out of there quickly and the workers were friendly and efficient.

We had two vehicles and three trailers to register and with no line in and out in twenty mins. Great job no problems we are Happy.

Had a problem loading funds onto AAA AMEX prepaid card..Even though I had to return ,Lisa took care of the problem efficiently and courteously! Thanks again read more

went in to activate the Am Ex on the AAA card. there was a manager cruising the lobby. asked me as I stood in line what I needed. explained the process to me. it saved me time in line. when I returned the following week they took care of me very quickly & professionally. I was pleased. mimi BI read more