Helped me in a sticky situation. They were quick and good at their job. So much appreciated them.

Agents are barely computer literate, they don't seem to know their own system very well. They all have a bad attitude, the hiring manager for this office must be really something. It took three calls to arrange a tow, I don't know if I've ever accomplished getting roadside assistance in a single call with them. Last time my car broke down on a really dangerous stretch of highway, AAA Reading Berks fumbled the call somehow and hadn't sent a truck after 3 hours. Inexcusable. Don't waste money on a membership, just call a tow company directly. Whatever kind of assistance they claim to be offering is middleman nonsense. Don't bother with this clown show. read more

called for a simple battery jump for my mother's car while visiting her during her cancer treatment. Her battery died while she was in the hospital, and I just needed to get the car started so I could take it to the dealership and make sure she had reliable transportation for her doctor's appointments. The supervisor, Ed, insisted my mother had to physically be in the parking lot for the service -- even after I explained she had just been released from the hospital the day before after major surgery and couldn't get out of bed. When I offered to bring her down in a wheelchair just to meet their requirement, he then refused service entirely because I would be the one driving the car after the jump. My mother even got on the phone herself, crying and asking for help, and he still refused. It was one of the most heartless customer service experiences I've ever encountered. Absolutely unacceptable. Take your business elsewhere. read more

Well I stopped in to speak with a travel agent around 3:30pm and apparently you can't do that here. You've got to take a QR code and scan it to.... We'll I don't know what. Receptionist was very short with me behind a plastic partition. Not very good customer service. Let's not mention the poor elderly couple on the phone trying to get help from AAA, so they stopped in at a AAA but the staff there wasn't helping them. Very Disappointed read more

Called AAA Reading Berks for a flat tire. They arrived within a half hour and the technician was very friendly and efficient.

My wife and had an overheating engine issue around 4:30 in the afternoon/evening on Thanksgiving day 2024 in Lebanon county. Called Berks AAA for a tow which was forwarded to Lebanon AAA because Reading Berks shuts down their "24 hour" service. After being told a tow would be dispatched we waited for over an hour in a car with no heat (engine block cracked and antifreeze leaked out; temps in the 40's). I called AAA again and a 2nd operator told me that they were coming and that they should be calling me in minutes. We waited another 20 minutes and no one came, so I called back to cancel the tow as I thought I would just risk getting my 2025 Toyota Camry to the dealership 7 miles away. Found out from the 3rd operator on the 3rd call that a tow was actually never dispatched. WHAT? I was lied to. Called Reading Berks AAA the next day and they immediately blamed Lebanon county AAA, and that it's not their responsibility. But I said "I called the emergency Reading Berks # and was told your calls were being forwarded to them anyway, plus I have my membership through you. You say that you provide service 24/7 365." His response, "Oh that's not a guarantee." I said "Really? So why do I have AAA?" So I can be stranded and WONDER if I'm going to get help from you?" I asked what they were going to do to make up for this and was told that the service call Thanksgiving day won't count against my account. That's it? As of today I haven't heard anything more from Reading Berks AAA after they told me that they were going to investigate and look into this. I will probably cancel my membership; why have it? I'm a pastor in Hamburg and a volunteer firefighter in that community. I know what it means to be available to do fire calls and help people at all hours of day and night. In fact I'm going to be on call for fire calls on Christmas Day this year. As for AAA, don't get caught stranded because they may not help you!! And they'll not take responsibility for a major mistake. Is it worth having AAA if help will not come?? Stephen Weaver read more

I have been paying my dues with AAA for several years and never needed to use it . In order to have "no issues" i paid for the Plus Privilege's . Last week i called AAA for a tow . One hour later a tow truck arrives at my location, THE CAR IS IN MY DRIVE WAY. The destination was a muffler shop to do work that was obstructing the tire . The GRIFTER that arrived blew my mind . He immediately states that this has to go thru the insurance and i will not be billed . I ask why , and he responds why what ? Why are you ignoring my AAA towing benefits i ask Tow truck driver's sent by AAA says ? "The insurance company pays not you" I respond with why and how much ? The grifter that AAA sent to help me is completely trying to hustle me . I tell the tow truck driver i realize AAA pays by voucher and its not the $400 he wants to bill my insurance company, but i did not have an accident and the car is parked at my house . The dispatcher wants to talk to you is his response . I call triple AAA and am put on hold for 15 minutes . The AAA dispatcher is telling me i am refusing service as per the tow truck driver . I ask for a supervisor Ed Goker who claimed to be manager of road service AAA takes the call . Five minutes into the call AAA is probing why i called them for a tow . The tow truck driver is being quoted after i told him to leave my property for refusing to tow my car . Ed Goker offers endless defense of not towing my car . I did not have an accident and needed a tow from my driveway and was refused . AAA is a scam . I think they are well aware that this grift to charge insurance companies saves AAA money in road service assistance cost , its the default setting . I actually think based on the arrogance of AAA that they get a payment from the tow truck driver . My research shows when a AAA tow happens the average repayment for tow is $50 , But if they run it they the insurance they get $400 and the Shop they tow to can also bill for daily storage . In my case i told them all to F... Off and wrote a letter to the attorney general of PA . This is a conspiracy to defraud the public and insurance companies . AAA is an active participant . AAA refused to tow my car because i did not agree to have the charge go to my insurance . I called a tow truck and paid $85 to have my car towed the 8.5 miles to muffler shop . Ed Goker from AAA was useless and might be well aware of this scheme . I would not be surprised to learn that he has a very cozy relationships with tow companies Cancel your AAA complete waste of money . AAA Berks is a disgrace. read more

I think everyone should have AAA if saves me on numerous occasions, be my top, my car like being able to get my car to start car breaking down I had to be towed to the county just one of those things alone will cost me an arm and a leg so AAA is worthwhile read more

Always available when I needed them in a member of the three As since I was 16 years old. A gift for my mother

Five years of paying for our AAA membership and barely used it. I needed a tow and was given 1 hour to 90 minutes at 6PM. At 8PM husband called and was placed on hold. After 35 minutes on hold, I called and explained we simply need an answer of the status and I don't want to be on hold. The dispatcher was rude. Claiming he was from Berks county and doesn't know what is happening in Hellertown maybe they are backed up. I did. I explained my husband was still on hold on the other line and didn't want to be placed on endless hold again. Can you please find out the status. The dispatcher said he "I'm trying to help you by patching transferring you" - translation, I'm playing you on an endless hold too - because I don't care about your status. So, AAA must not have computers, the ability to network, and possibly uses smoke signals to communicate with other AAA locations outside of Berks. Otherwise, they can't get tow truck drivers to work with them because they undercut the driver. IDK. My husband was on hold an hour and they said they couldn't give him a time and had to cancel. The problem is they could have told us that at 7:30 when they missed the max ETA and we would have rescheduled. Instead, they kept us up late waiting when we, unlike them - we have to show up and work very early the next day. I will not renew. read more

Mangier was unsympathetic and callous, I was frustrated and I got so upset that my language may have been unsavory. We had a break down on Labor Day and they would not send a tow because of an unpaid tow overage months before. I offered to pay but they said they couldn't take my payment. I had to get it towed and I had to pay in cash. 650.00. I spoke to AAA Reading/Berks the day alter the incident where they told me I had to have the manager send a reimbursement form and he wasn't in ans I had to call him back because he wasn't in that day. I called back t on the second day and he said that he would send me the form. It took two days to get so I got the form together on Saturday and mailed it back on Monday. Mail within the county usual takes a day. If that's the case they should have received it on Tuesday. I had to have the car towed again to the dealer so I called for a tow truck on Wednesday morning. So they delayed in entering the reimbursement and only payed the service to the dealer that was only 8 miles away. Sticking me with the 650.0.. (A side note the Mgr. conveniently forgot that we had spoken before. ) I wish there was a less than one star rating. So here is an update on AAA/berks.. they still won't honor the original tow. Still stuck with the tow. They called me today and said because I use the service too much over the past 20 years. They will not renew my account. This is an outrage. Sorry I work so far from home to support my family. 20 years of membership, they don't care, I guess when it counts AAA does not have your back. read more

On Tuesday January 22, 2019 while driving home from work my check engine light began to flash, the car started to vibrate violently and I smelled something burning. I was just able to nurse the car enough to get home. I called AAA Reading Berks to have the car towed to my mechanic 18 miles away in Boyertown. Now, I have been a member since 1993 and don't often use AAA. So I was very surprised when the woman on the phone flat out refused to provide me the service for which I pay for. She said the car was drivable. Well, if that was true I wouldn't be calling for a tow. I didn't feel safe driving the car 18 miles since I felt lucky to have gotten it home the few miles from work. I decided to call my car insurance company, Travelers, to see if I had any road side assistance with them. I did! They had no problem coming out to tow me to my mechanic. In fact they called me twice to see if I was ok. I said both times, no worry I'm at home just needed my car towed. Then they called when the flatbed came to tow my car to see it I was happy with that. So my mechanic told me that if I had tried to drive the car out to him there may have been a fire! I called Travelers Insurance to see if I I could get increased road side assistance with them. Yes, for all three of our cars and my wife. Much better coverage and for only $36 a year. Dump AAA and talk to your insurance agent. AAA was not there for me when I needed them. Will they be there for you? I wouldn't bet on it. UPDATE; So my wife left a message for Ed, who she was told is the manager. She did receive a return the next morning. According to Ed, AAA Reading Berks is a "Private" club. Ed also stated that he answers to no one. He even went so far as to say that a complaint about himself would come back to him for review. Wow, he has more power than the president of the United States! My wife asked, "Who signs your checks?" He would not answer that question or give my wife any information about corporate. Meanwhile I called to cancel my membership and my wife's membership. Not even a question as to why. Maybe they are accustomed to it? This place is a sham and should not be allowed to be in business. You collect money from people with a promise to provide a service and when the time comes that people need the service they are paying for you refuse to provide it. read more

16 years with Reading Berks, I've even carried them after moving to western OH, and I called for a jump for my motorcycle and they denied me, saying I need to purchase an RV membership for them to offer services for my bike. Seriously. If I could give them zero stars I would. So much for customer retention. My cell service provider offers the same services for cheaper. Member since 1997, and look where it got me... read more

Triple a of Berks county is a complete sham, If you are considering using this service I would advise you to save your money. I had spoken to a sales person regarding purchasing an antique car and would like it towed to my home. She had advised me to wait because it takes 7 days before I could use the full service or pay $50 emergency and have it towed. I explained I would wait no problem. I waited the 7 days and called back. Spoke to another lady who said I had to wait 3 more days because I have the premium service and basic covers up to 5 miles I can wait or pay the difference. I again said I would wait. Now for the fun part...I called back and was told it would be an hour. 2 text messages later it was 2 hours till the truck driver got there. He said he wasn't sure they would tow it because of no inspection, which I explained it was an 87 an registered as an antique there was no need for inspection in PA. A couple of phone calls later they refused to tow it because of a for sale sign in the window (reason I explained I just purchased it, which was all discussed at time of plan purchase with no explanation that I would not be able to use it later) So I had asked for a refund since I was told 3 times I could not use the service that I had paid for. The so call manager I spoke with said the car had to be in running condition for them to tow it?????? HELLO???? why would I need service if it would be in driving condition?????? THIS SERVICE IS A COMPLETE WASTE OF MONEY AND IS A SCAM read more

Great AAA in Berks County. I buy the service every years for myself, 3 daughters & 1 granddaughter. First I bought the service for 100 miles. I had transmission problems 85 miles from home and they towed the car. Last year I bought Premier because one daughter travels. The Premier service was used when another daughter had problems with the car in Virginia. AAA towed the car to a service station 2.5 hours away back to her boyfriend hometown. Every time we used the service, the tow company was great. I have gone into the store several times for travel books and they were super helpful. read more

I had electrical troubles, causing the vehicle to die enroute. I go it started and went a few more miles and it died again. I called for a tow to home, less than 30 miles away. Asking for a cable to get me onto pavement, and they said "fine". When they arrived the driver had no cable, and couldn't cross the grass to get the vehicle. i produced a cable of my own and he still wouldn't use it. Then he said he wouldn't tow it but would be happy to help start it. That i said wouldn't do as it would eventually die again, enroute. When this occurs the lights go out as well and by now its dark. So he started the vehicle, told me to head on home. No Tow. With only 30 miles to go I gave it a shot. But enroute it died once again, and with no lights i couldn't get to a safe place. The police finally came along, and helped me out. By giving me an escort with their lights. And I pay AAA extra for 100 miles. Not such a big help. Added a tow to my score for the year, too. I could have started the vehicle and tried again myself. What i needed was a tow to get to a place of safety for repair. That driver should not be driving for AAA. Too lazy to help out, but for the easy way. Spouted rules i never heard of to avoid the trip. like crossing a county line.? Using someone elses cable, and no tow if it starts. Yikes. This was Chester County, so maybe not Reading's fault nor territory... read more

I was a member of AAA Berks for 34 years. My son and I have joint membership as he is a college student. We had the Premier (more expensive) membership as my son attends Mansfield University, over 100 miles away, and the Premier Membership covers a tow of 250 miles. His car needed to be towed back to Reading. Afterwards I was presented with a bill of $750.00 by AAA Berks. I was told that since my son used AAA for lockouts, the towing was no longer available to us. That had never been mentioned before. As I inquired about the charge, the Automotive Services Manager became arrogant and refused to provide the service I had paid for. I dropped my membership after paying dues for 34 years. I have since obtained roadside assistance services through my auto insurance, much cheaper than the Premier Membership dues. The club used to be great, and I have no problem with the travel or notary services. Sadly, it seems from the other reviews, members have had negative experiences with the Automotive Services Manager. read more

not worth rating at all there driver was rude and could not perform a simple duty of loading my car. another company came out and loaded my car with ease. i later learned that first company that came out got paid to show up to do nothing. he was in a hurry and seamed like he didn't want to tow my car. very disatisfied and dropped my membership. not worth having to be treated like i was!!!!!!!!!!!!!!!!! read more

This club has a very rude service person who refused to let me transfer out of the club. I had to call them pretending I died to get out of this terrible place. read more

I've had nothing but problems with this company. First, I paid for a membership and never got cards, so when I called 2 months later, they said "Oh, we forgot to send out the cards." I wanted my expiration date changed to reflect the fact that I couldn't use the benefits of having a card and the woman argued with me! So I told her I was cancelling my membership and THEN she changed my expiration date. Then, the second time I called, it was 20 degrees out and the main number said it could be hours. I went home and tried to get them to pick up the car the next day. I told them it needed a tow because we hit a rock and destroyed the tire. We didn't have a spare and I TOLD HER THAT. She sent out a pickup truck to put air in the tire. Of course, the tire wouldn't hold air, so I needed a tow truck LIKE I SAID THE FIRST TIME. I missed work in the morning. When I called to make sure that call wouldn't be held against me, I got a bunch of nonsense about how I still had more calls left and that I was going to renew at the end of the month. I am not renewing. I signed up for a different roadside assistance club through my work. AAA is usually okay, but this Reading office is TERRIBLE. DO NOT WASTE YOUR MONEY. read more