A couple of weeks ago I went to this AAA office for the first time to take care of a car title transfer. I went on a Saturday and did not know what to expect and was pleasantly surprised. The representative that I initially spoke to when I walked into the office was very pleasant and provided me with the information that I needed along with an ETA on how long it would be to see someone. It was only five minutes that I had to wait and the person who assisted me with the car title transfer was very nice. I had a very good first time experience at this office and would go again in the future. read more

I've been a AAA member for 38 years and have never had a negative experience...until today (04/22/2026 around 10:50 AM) when I went in to renew my auto registration. Unfortunately, the representative who assisted me, Gina, showed little interest in helping. Instead of addressing my questions, she made unrelated comments and seemed more focused on asserting her authority than providing service. As a result, I left her counter without receiving any meaningful assistance. On my way out, I spoke with the woman who initially checked me in. In contrast, she was very helpful, took the time to answer my questions, and provided the support I was expecting. I also shared my concerns about my earlier interaction with her. read more

AAA Riverside Insurance and Member Services - Travel Services Near Me - Riverside, California

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Yea-I'm that membership-maxing human. I'm absolutely that person who knows where the local AAA branch is at all times. I never thought I'd need something random like lockout reimbursement paperwork because someone lost their keys. This branch makes practical life stuff feel streamlined. Passport photo- come here. DMV services-skip DMV lines and just come here. Notary services-yup come here too. I've literally asked the counter staff what else they do here-just to make sure I'm knocking out errands in one stop. There's plenty of parking. Plan on coming during working regular business hours cuz they close at 5PM. Seriously, if AAA offers it, I'll pull up to get the 411. The staff is super helpful. This branch has come through for me many times. read more

Always a great experience with staff at this location. Ample parking behind the building. Main entrance is also here. One drive is entrance and the other is exit only just follow signs. Tag renewal is available for members. Receive registration and new tags same day. Waiting areas are comfortable. Efficient service and great customer care. read more

AAA Riverside Insurance and Member Services - Waiting area for dmv services - Travel Services Near Me - Riverside, California

Very helpful and patient. Always a pleasure to doing business with the Riverside AAA.

Stopped by to grab my tags in and out that quick if I would have went to the dmv 5 hours..lol customer service here is great

When you need DMV help this is the place to go. Thank you to Desi who was fast, friendly and helpful. I was in and out in less than 10 minutes. read more

AAA Riverside Insurance and Member Services - Alaska - Travel Services Near Me - Riverside, California

Did not experience long line went in check in within few minutes was call in. Gina was very friendly and helpful. Location nice and clean.

Staff is untrained and simply lazy ! I called to remove a vehicle from my policy at 3:40 pm today and she said give me a second , stayed on the line for about 20 minutes to be transferred to an automatic robot . read more

Horrible customer service. They made me feel like a child by telling me that they are a "grown up insurance". I don't know what that means and it made me feel very uncomfortable and angry. read more

I was hit well my car was parked the claims adjuster informed me that he spoke to the person that hit my car and the guy told him I backed in to him so we have to take responsibility for the accident I asked him how is that possible if my car was parked he did not even try to help me out and investigate come to think about it he never came out to look at my car I am looking for new insurance for sure!!!! read more

They need to hire competent employees This branch wasted my time twice this week!! I will continue to go to the Chino branch even if it's out of the way for me. read more

Services. Competent and well trained employees. I have been with AAA for 60 years. I can always depend on AAA for all my insurance or DMV issues. read more

Services it provides are handy and convenient. It's in fortunate the company does not provide any discounts, incentives, etc for military and/or law enforcement however I was told it acknowledges doctors, nurses, dentists, and college students get some discounts. Not limited to only those just what I was told. read more

Ample amount of parking and quick service. I usually just come here for my registration - to save me time getting my tags. When you enter there is a receptionist checking you in and directing you to the correct line or waiting area. Usually the DMV services are the seated section to your right upon entering. They will call your name and have you proceed to the counter. They accept cash and card and will provide your tag right then and there. (no need to wait for it to be mailed like the actual DMV) read more

We Just book a trip to Maui in October with AAA. The experience was awesome , our travel guide/ agent Georgi was excellent . We were expecting to pay around $7000. Nope georgi got us our flights, car & premium hotel, Luau, & breakfast everyday for 7 nights & 8 days for 1/2 the price we were expecting... I will never try to book a vacation again without AAA & Georgi again! He is the best! read more

The whole program turned out to be confusing and not serving the customer! Expensive and misleading! Had to take them to Court!

Be very careful when getting an international drivers permit from this location. First time getting one so I had no experience what needed to be filled out. I relied on the worker to fill it out correctly. She made sure my name and address was written correctly and my picture had the necessary AAA stamps. The major part that she didn't stamp was the type of vehicle I was allowed to drive. I would have thought she knew what she was doing. But obviously she didn't. It derailed my plans and make everything so inconvenient. Please be diligent and make sure name and address is correct, picture is stamped, AND type of vehicle is stamped. read more

We wanted to plan a European trip for Danny's birthday. With only a weeks notice, our travel Agent , Ms. Odette Griffin was able to plan and organize our trip. With the most care and attention to details; Passports, Covid vaccine cards and foreign currency. She also advised us of Covid-19's requirements. Such as a recent negative Covid test and where to get it. To wear mask on Air planes. We also needed our vaccine evidence for our flight to London. We got fortunate with our Travel Agent: Odette Griffin here at Riverside AAA. She is the Best and most attentive travel agent ever. read more

AAA Riverside Insurance and Member Services - A basket of foreign goodies. From our AAA travel agent. Yummy - Travel Services Near Me - Riverside, California

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I've been a AAA member for as long as I've been driving. They have several services offered, including paying DMV registration, making travel arrangements, tow services, retail discount programs, etc. This AAA Building is located on Central Avenue between Magnolia Avenue and the 91 Freeway (near the Riverside Plaza). One of my recent visits here included getting my International Driving Permit (IDP), which I needed in order to be able to drive a go cart in Japan (MariCar). I came in without an appointment one Saturday and the office was filled with customers. I checked in with the front desk clerk. And, to my surprise, I was called up to be taken care of within 5 minutes. Note: Wait times are dependent on your reason of visit. The lady who helped me with IDP services was Wendy -- how could I forget her name?! :) I researched what I needed to bring using the AAA website so the process was extremely quick. I was in and out of there within minutes. Overall, I like the services that AAA offers. It's a great membership program when you actually utilize their services! read more

AAA Riverside Insurance and Member Services - Travel Services Near Me - Riverside, California

Went here for dmv services. Excellent and fast service. Plenty of parking and very friendly staff.

I went to take care of business regarding my vehicle. I was VERY WELL taken care of by Casandra. She was AWESOME. I HIGHLY RECOMMEND HER, she is patient, clear on instructions, she made my whole experience comfortable and most pleasant. Gloria K read more

To whom it may concern I have continuously tried to make an effort to resolve my claim and have my vehicle repaired to its previous condition but AAA has prevented me from being able to do so. From the start of my claim, I have had trouble reaching people to talk to and often was left with no response. This accident was not my fault and I was promised that my insurance would take care of everything for me and make this process the least complicated--that has proved to be untrue. As a paying customer, I am frustrated. My doors were not damaged prior to the accident. I had no issues whatsoever and was able to safely get in and out of the car with my two small children. Had it not been for this accident, I would still have working doors and no problems. The impact is what compromised my vehicle and is what has affected the doors. The vehicle was in excellent condition prior to the accident. I am now being told that the doors will not be covered by my insurance, which has caused concern for additional costs that I can not afford and concern about the safety of myself and children in this vehicle that AAA will not help me get repaired. I believe that AAA is being unfair and not repairing my vehicle to its full condition prior to the accident. I believe my calls are being avoided and I am not being assisted. I believe AAA is just trying to cut corners and costs. As my insurance company, I am asking for your help to pay what is fair and to repair my car. read more

This is not a review of Auto Club as a company because they are great. This is a review of this particular office which is terrible. Everyone that works here seems to have a bad attitude. As if they hate their job. It's unfortunate. Lea Loera was the one that "helped" begrudgingly I must add. She had a bad attitude the entire time she helped me, I felt rushed, and she proceeded to raise her voice at me telling me they don't accept debit cards and only accepted credit cards. I felt like telling her "ok chill out and smile!" Geez. It almost feels like your at a government/state run business like the DMV. I wish the staff here had a much better attitude. It's rather unfortunate that this is my local office. :( read more

With everything online I really really strongly dislike having to go into a physical space. But I was pleasantly surprised when I walked into this Triple A office, I was greeted with a genuine greeting not a forced one. The representative who attended to us was Claudia SB and I have to say she's the main reason I'd go back. She was very helpful, nice and efficient. She managed to take care of what I needed quickly without making us feel like we were rushed. She made a connection that felt authentic, true and top tier customer service. I hope her boss knows what a Gem she is. read more

My husband and I wanted to celebrate multiple accomplishments and milestones this year, so we decided to go to Europe. We Knew we would have to take our 3 young children under 12, so we needed help. I tried one travel agent but didn't feel a connection. I looked through positive reviews and saw the name Odette and decided to hunt her down. I'm so glad I did. From the moment we met she was awesome, kind, and funny. She shared our excitement and I felt she was part of the whole experience. Our trip was BIG. Three countries, London, Paris, and Italy. My adventurous spirit led us to do 75% on our own and 25% on a tour bus. Safety was always a priority and Odette ensured that all our decisions and choices kept us safe. She designed our trip like a conductor guides an orchestra. For our arrival we stayed at an amazing hotel in London, in Paris she placed us a stroll away from the Eiffel tower, and in Italy we stayed at a venue with great customer service near the bus station which was perfect for us. Odette's hard work delivered a seamless trip that gave us memories that will last for a lifetime. She always treated me kindly, with respect, and grace even when I would get anxious. I couldn't have asked for a better travel Agent. Odette was not only an amazing Agent but she is an amazing person. If you're lucky to meet and work with her, you will see for yourself. Thank you Odette, we are forever grateful. With love and gratitude, the Reid family. read more

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AAA helped steal my vehicle they towed a my vehicle without mY permission and now I have no vehicle when I tried to call to get the problem resolved they told me they couldn't help due to the fact t police where involved. read more

Every time i have been here there has been a place to site rather than waiting in line at the dmv, staff are pleasant and professional. Parking is right in front read more

AAA Riverside Insurance and Member Services - Travel Services Near Me - Riverside, California

I am 66 years old and had a flat tire on Saturday and called AAA and requested service for a flat tire change. Liberty Towing never showed up. I called AAA several times and got a different story each time as to why Liberty Towing refused to service me. First was just Liberty Towing refused the tow. I said I did not ask for a tow but a tire change. AAA customer rep said they would check with dispatch some will call you back. No call back after 30 minutes called again, this time I was told Liberty Towing said I did not answer my phone. I never got a call but did receive a text saying they would be there in 2 minutes but they never showed. Called AAA again was told Liberty Tow said I was not at the location where I claimed to be. Where did I go with a tire I could not drive on, again AAA rep said dispatch would call me back No one did. After waiting nearly three hours I called my nephew to come and help me change the tire to the spare. When I got to the tire shop and was waiting for the tire to be repaired I called AAA a fourth time to see what was going on and why no help. They could not respond. Got home and called a fifth time and asked for a supervisor to make a complaint and still no response as of today. Now have gone to their website and made a complaint. I am a 38 year member and senior and they left me hanging without service. So what good is the membership? read more

Hello AAA club members, let me tell you what i experienced lately, if you think that AAA is going to help you out if you lose your "SMART" key,the auto locksmiths that they contract with will tell you they will not be able to make a new key and they recommend taking it to the dealership. So i suggest you keep a spare that will preform all the functions that you need to get you rolling again. After trying to help out a family member with lost key and no spare, AAA let's me know that basically your car is covered if it's vintage! No "SMART" key locksmith service is available. Safe Travels People! read more

I have AAA insurance and roadside assistance. I called roadside assistance yesterday 10/13/ 2023. I waited for four hours for a tow truck to show up. I had a flat tire. I was at the gas station for four hours. I call AAA back and ask what's taking so long and they had no idea what was going on. I asked the young lady to call the tow truck guy and he told me that they just put the request in, I was at the gas station from 2:45pm until 6:00pm the worst service I ever had, I have never had a flat tire. I was at a gas station in a bad neighborhood. I had bystanders helping me out. AAA is the worst service ever. I'm only giving them one star only because I couldn't give them zero stars. read more

This is regarding AAA company itself. I was out boating and in the middle of the lake waiting for my husband to go get the truck and trailer. It had been an unusually long wait. Finally he calls me and tells me his truck broke down and had to get a tow. (Long story short) I'm out in the middle of the lake so I cannot be there to call AAA. Another Company had to tow us and when I wrote to AAA Explained the situation they reimbursed me with no problems and no more questions asked! I've been along time member and I highly recommend this company for your towing needs! Thank you so much AAA! read more

Jerry was awesome. Fast and professional Love Aaa. They are life savers My car is thankful read more

AAA Riverside Insurance and Member Services - Travel Services Near Me - Riverside, California

Wow this organization has fallen from its former glory. Now they just sell bad batteries and jumps. Took away services from my family who has been members for 50 years. Seems to be the standard these days to milk the company reputation until its dry. Sad sad sad day. read more

52 year member! Let me tell you about their loyalty! due to mistake license taken away. Was given back, but Automobile Club cancelled my insurance so much for their loyalty! I am 72 years old looking for insurance now, this has caused major depression and to top it off I deal with my beloved Son Suicide. Thanks so much Automobile club for taking care of a LOYAL MEMBER!!! read more

I went here to register a vehicle. It was a long wait because they were short-staffed, but it's still better than most days at the DMV. Take advantage of your membership perks, and this is one of the underrated ones. I had to return with a completed smog before everything was official, and luckily they fast tracked me the second time around. I'm on the gas again! read more

Bay far the worse place for Driving Lessons. Bryna Almanza and Carlos were extremely rude as I asked them to not give me an attitude because I did not pay 300+ dollars for my son to stay in a parking lot. They refused to give me their supervisors number and told me to get lost. I would never recommend this place. read more

I've been a member of AAA for 38 years and the service has always been great ... until yesterday. I called AAA for a tow and waited over 31/2 hours before someone showed up. Not good. read more

Great place convenient , helpful staff and service is fast but efficient. I absolutely would recommend AAA

I went there to apply for an international driving permit. The wait was about 20 minutes and the application process another 20. The service was very professional and helpful and cost a total of 28 dollars. read more