Overall, while the price is substantially higher now than it was back in the 90s, I am happy with AAA. I have only needed service a few times over the past decade+, but it's good to have just in case. The office in Rockford is setup well and there is always someone who can help. I like that I can still get actual maps. read more

I had a flat tire, which I discovered at around 6 pm on a Saturday. I called them right when I noticed this and was told someone would be there at 8:16 pm. By 9:30 pm, I realized no one was coming. I called to ask them to have someone come in the morning. Luckily I was able to stay the night at my location (I was at work). I was told someone would arrive between 8:30-10:30 am. No one came. I called to see why. They said they called me to ask if I still needed service. I had no missed calls or voicemails. Also, there was no indication of service not being required. I was then told I'd be put on a priority and someone would call me in 20-30 minutes. An hour later, no one called so I called them back. After being on hold for 30 minutes, I was told someone would arrive in 45 minutes after being approved. I received a text saying they would arrive at 1:16 pm. 1:16 arrived and no one was there. I called the towing company that they were supposed to send directly and the person there told me that they called him about pricing and never called him back to schedule him, nor did they tell him my name or location. I figured out how to get home with the help of a friend and later that night, AAA called me at 9:30 pm while I was going to bed to see if I ever got service. This was TWENTY-SIX HOURS after my original service request. If I had not figured out myself, I would have been sitting on the side of the road for over an entire day before anyone checked to see if I received service. I spoke to a supervisor and requested a refund for my subscription since it was a waste of money. I was told to call back on a weekday to receive the refund and a note was put in my file. After being transferred between at least 15 different representatives (including 2 from states I don't even live in), I ended up on the phone with someone who was not responding or speaking with no hold music and eventually the call disconnected. I gave up and am disputing the charge with my credit card company because this service is a SCAM. It is a waste of money and creates more of a hassle than it did help me at all. I would have been better off trying to fix my tire myself in the first place. I did not want to leave a bad review, so long as I could have the issue remedied, but it was near impossible to get ahold of anyone who was able to do this. DO NOT WASTE YOUR MONEY ON A SUBSCRIPTION TO THIS COMPANY. Don't even waste the storage space on your phone to download their app, it is also useless. I don't understand how a company whose sole role is providing roadside assistance is incapable of providing roadside assistance. Thank god I was in a safe place or this story could have ended up much more horrifically than an angry customer. read more

I'm just very disappointed in my representative . My insurance was cancelled three days after I payed and Renee Carr had no answers or was not willing to figure it out. I wouldn't recommend anyone working with her. read more

Small office, bit off the main hwys, but extremely helpful staff. Plenty of parking in lot. Thanks for all the maps! read more

AAA - Hours - Travel Services Near Me - Rockford, Illinois