I was rearend on my way to Florid. I stopped in to see if they would remove a piece hanging down…read moreon tire and to check the broken light. the gentleman came out immediately and removed the piece and taped up the lights so I could continue on to Florid and he did it for no charge! what a wonderful place. I will definitely check out Caliper in Florida for my repair because of the excellent service here! thank you Caliper!

Worst experience in my life. Their communication was horrible, kept my car longer than they told…read moreme. Did not keep me updated. I had to call them for updates. Had my car for 8 days, they originally told me 3-4 days. Others that has used them told me the same..Expect your car be there longer than thay said !!!!! Didn't even know who David Simmons is. He is the CEO!!!! DO NOT RECOMMEND!!

I was going there for some time to get free air in my tires, as it had advertised out front. The…read moreguys would come right out and help me! Very kind. This went on for some time. Recently I went in for air, complaining one tire was consistently reading down on my dashboard. I was concerned! The worker found a nail in it. I was just going to get it fixed then got to thinking these tires are original and have 60,000 miles on them. Maybe I better buy all new tires?! I started talking to the sweet manager and because of their past kindnesses to me, I gave them the sale! They put them right on. I didn't even have an appointment! So far very happy with my new tires, feels like I'm driving on air. I do recommend this place and their workers!!

I went to the location at 3617 W State Street to purchase 2 tires. I was told that they didn't…read morehave the tires needed for my rear, but they had 2 that were cm off and wouldn't affect the ride of my car. Due to time constraint I took the two tires ($498) and ordered the correct ones to be installed upon shipment. But,... Before any of that could happen, I left with two new rear tires and went upon my way. My TPM light was still on, but I figured it would reset soon, then 15m on 90 exprwy my Red Tire Pressure light came on. As I looked for the closest exit, BAM my tire blew. Yes the tire I'd just purchased blew completely off as I was travelling on expressway. I had slowed down luckily, but it could have been a disaster. I called the location and spoke with Clementine. He said I must have done something for the tire to blow. That is unusual. I stated that no I did not hit anything or run over anything and that my light was on right after I left the location. He said I would have to come in to have the car and the tires checked. I did so following day. He showed me my tire and stated that my alignment could have caused it. I stated that was highly unlikely that an alignment would rub a new tire to the point of blowing in 20 min. He stated there was nothing he could do and that he wasn't refunding me. I had initially intended to have the tire replaced, but because of the despicable treatment and the continued accusations that I had been responsible for the tire blowing out. I stated I wasn't comfortable doing business with them and wanted my original tire and spare. He stated he wouldn't do that and I said that the tire has a warranty on it at least for 48hrs, even though I did not purchase the additional warranty. Finally I asked him to call regional manager. He did so. He waited on 4 people after hanging up from the call, and finally came over to state that he would refund me and replace the tires. I do not recommend this location and warn anyone about their practices. I do not believe you get what you pay for. I don't believe my alignment was checked. I don't believe my tire was installed properly. Beware.

Friendly staff, great work and pricing is comparable to others. Awesome communication skills.read more

Service was AMAZING from estimate to pick up. Staff are very friendly and helpful. Car repairs were…read moreabove and beyond expectations. Car was returned absolutely spotless inside and out and it still had my "winter inside mess" When I took it in. Absolutely recommend for body repairs.

I haven't had any major work done, but probably will should I need it. I've been more than happy…read morewith the tire work and routine maintenance I've had done here. They've been pleasant and timely. One caveat, they don't have much of a waiting area, but the Depot across the street has a nice little snack area and the public library is right around the corner.

My AAA request was routed to Allen's Full Service Towing. Sam arrived to my home within an hour of…read morethe request. He assessed the extrication (vehicle accidentally ran over boulder, pinned on top of it). Didn't know until it was moved if it would not need to be towed. Thankfully, it did not need to be towed. Sam did a beyond excellent job. Thank you so much for the rapid response and resolution to my mishap.

Great store with the usual wide selection you're used to at an Oreilly's. They carry most…read moreeverything you'd need to help fix/repair/maintain any vehicle. Also nice that you can bring old oil in for recycling and it's free. Have come to this location several times and it's pretty good. They keep it decently clean and well stocked. Some of the employees are friendly and some are not, so it really just depends on the day what you're going to get. They also have convenient hours, too. Nothing crazy mind-blowing here but it's consistent with what you'd expect and gets the job done.

This comment is for the O'Reilly's in Machesney. Excellent for when you need something good quality…read moreand not expensive! And in a timely fashion! But unfortunately the service was horrible, the manager is a power chasing jerk and needs to treat his employees with respect in short staffed chaotic situations!

Johnny was AWESOME!!!!! He was polite and respectful!!! He put my bulbs in quick and easy.read more

I was helped by a young woman called Tee. She was very knowledgeable about my problem. She had…read morelots of good info and saved me a couple of bucks too!