I wish I could give negative stars. I had my 2002 Chevy Camaro fixed here 8 years ago. When I…read moreoriginally picked up the car one month after they originally started repairs, I immediately noticed that some of the door trim pieces were cracked as if they had been pulled away from the body at a 90° to remove them. I pointed it out and they ordered replacements, no problem. I was a happy customer. Now, 8 years later, I've moved to Arizona and car starts overheating. Assuming this has something to do with the extreme heat and needing a different thermostat, I replace that. The problem persists so I take it to a shop. They were able to find the issue which was caused from shoddy repair work. Apparently, over the last 8 years, my wiring harness has been rubbing on part of my frame because it wasn't routed correctly after the repair, severing the wires to one of the cooling fans. Mind you, the repair shop I took it to called ME to ask if the vehicle had be ever been in an accident. So I call Parson's -mostly because the accident wasnt my fault and being 8 years ago I have literally no idea which insurance company the repairs were handled through. To say the representative on the phone was unhelpful would be an understatement. I was actually told "Well, you should have come to us long before 8 years after the repair." ARE. YOU. KIDDING. ME? The issue was just brought to my attention and had I stayed in Rockford forever, I probably would have never noticed until a wire to something more serious was severed. I'm not in the business of repairing cars after accidents YOU are. And it's YOUR job to make sure you have competent people doing it, similarly to how it's my responsibility to make sure I'm competent at MY job. Which has NOTHING to do with automotive repair. Maybe, if you'd have fixed the car correctly E I G H T Y E A R S A G O we wouldn't be having this conversation and you wouldn't be getting a bad review. On top of this, I originally put this review on Facebook and one of their sales people, Bill Foley, reacted with a "wow" reaction, then blocked me from their page. KEEP IT CLASSY, PARSON'S.

Parsons did a great job for us repairing hail damage. They worked well with our insurance company…read moreand they even had a rental car available. Locally owned is important to me also.

used their towing service to get out of a snowy ditch…read more excellent, responsive, friendly, efficient! Adam and Tony were great!

DeCraene's Service Center in Harvard is a very good business…read more Tony DeCraene takes time to explain things in detail. He conveys the feeling that he knows that my car is important to me, and that he's with me in keeping it in the best possible shape for the long run. He researches rare problems and knows what's happening in the auto industry. Fair pricing. Good service time. The premises are clean and orderly. I've dealt with many mechanics on numerous cars. Tony DeCraene is probably the best I've ever met.

I went to Marengo Auto Body to check some damage on my car. Zach had a few free moments and just…read moretook care of my car. I went to Marengo Auto Body to check some damage on my car. Zach had a few free moments and just took care of my car. He was very professional and polite. I was very impressed. I would go back there in a heartbeat!

This morning, I called Zach at Marengo Auto Body and Glass about our RV step issue. Zach sent his…read moreguy, Cesar, out to us to troubleshoot the issue. This was not an easy thing to figure out since there was power to the steps, but they weren't working and no fuses were tripped. In the long run, Cesar found that one of the wires outside of the control box had pulled itself out. He secured the loose wire, calmly put the mechanism together again and we tested the steps. When you are living in your RV, being able to take it into the shop isn't always an easy thing to do. Cesar was so helpful to us and we are so happy to report that they are working again. Once again, Marengo Auto Body and Glass helped us out when we needed it!

These guys saved me when I had a flat driving from Ohio to Wisconsin. They were fast and the price…read morewas very reasonable. I recommend them.

Last Saturday my wife and I were involved in a motorcycle accident...Thank God we're ok!!!! A…read morefriend of mine called Big Country Services towing to transport my motorcycle to Harvard, IL.. Ben showed up and took charge. He transported the bike and us to Harvard without incident. He's a true professional, as well as a great guy, based on the conversation we had with him in the truck. Thanks again Ben

There are a lot of things big companies don't have that the gentleman at Front Street Auto do in…read moremy opinion. First and foremost is being responsive and communicating in all ways is the most importance. Friendly, honest, respectful, and quality work with cost added together is seriously hard to find these days and this place has it all.

Just had my rear brakes (pads and rotors) on my 2001 Audi TT Quattro done at Front Street. These…read moreguys are great! After quotes of $1,000 and $600 at a "specialist" and the Audi Dealer respectfully, these guys did the job for $200! I was told I needed new calipers as well. Art and his guys were able to save/repair the old calipers and saved me another $200 off their original $400 quote. I am very impressed with their honesty. I will be going back the next time I need anything done. They just created a loyal customer! Thanks guys!

Helped me several times. Up front and honest about everything. They've been my trusted go-to for…read moreover 25 years now! (Has it really been that long?!?!)

I locked my keys, walker, purse & phone in my car this morning at work. Happy Monday....ugh!!…read moreCalled them from my desk & explained. An hour later, the driver had unlocked my car, brought in my walker, purse & phone to my desk. He was SO kind, went above & beyond by doing that. I have used Darrell's Towing for many years, with different cars Ive owned. They have ALWAYS been professional & nice. Totally recommend them!!

Stopped by Miller Auto today with a tire emergency and Jeff and his team got me back on the road…read morequickly. He was clearly busy with other work but adjusted accordingly to help us out. That is great service . Thanks Jeff

The best service ever ! Including my electric car. Honest and fixed everything every visit .read more

Eric came and helped me out when I had a flat tire. He arrived promptly and was very polite and…read moreprofessional. I was very pleased with the service I received.

Brian from Coachman's was sent out to Algonquin by AAA last night. He analyzed and repaired the…read morecar within 20 minutes. As it was a Friday nite, I figure he saved us a couple hundred bucks, at least three days of inconvenience or having to get a rental car. He was knowledgeable, professional, and personable. Highly recommend Coachman's!